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Lead Client Facing Analyst
Cohere Health
Remote senior client services analyst job
We are looking for a Lead Client Facing Analyst to play a key role in delivering value for our Platform-as-a-Service (PaaS) customers. Reporting into our Senior Manager, PaaS Value Delivery, you will be part of a small, fast-paced team working directly with clients to strategically design, execute, and maintain a robust prior authorization decisioning automation program. Ultimately, the work you do will have a direct impact on the growth of the company and our ability to assist more patients at a time in their healthcare journey when they need help most.
What you'll do:
* Consult Platform-as-a-Service (PaaS) clients on designing an optimal decision automation program that maximizes platform value
* Translate complex client requirements into a detailed technical blueprints for development teams to leverage when implementing new clients
* Collaborate with Product, Development, Design, and Engineering teams in scoping new functionality, or enhancing existing functionality, to meet client automation needs
* Develop strategic roadmaps related to continuous improvement of decision automation performance in order to drive increased value for clients
* Analyze authorization data and leverage data visualization softwares to build and maintain analytical reports that inform internal and external stakeholders on platform performance
* Ensure client's KPIs are met and ensure end-to-end automation success for each client through each stage of customer lifecycle
* Identify opportunities to scale and improve consultation workflows
What you'll need:
* 6+ years experience working in a client facing role
* Demonstrated expertise in building client relationships and driving client engagement, value, and satisfaction
* Advanced Proficiency in Excel and PowerPoint.
* Proficiency with building and/or maintaining dashboards in self-service business intelligence tools such as Tableau or PowerBI; Proficiency with using SQL to extract insights from complex healthcare data sets
* Problem-Solving and Critical Thinking Skills: Ability to develop deep product expertise and leverage it to guide customers, solve strategic issues, and optimize platform value
* Collaboration: Experience interfacing with internal, cross-functional stakeholders and colleagues on the development and definition of KPIs and product enhancements
* Ethical Decision-Making: Ability to navigate ethical dilemmas in healthcare data management and analysis while upholding professional standards and integrity
* Passionate about improving the U.S. healthcare system and helping ensure every patient receives the best care possible
* Bachelor's degree
Pay & Perks:
Fully remote opportunity with about 5% travel
Medical, dental, vision, life, disability insurance, and Employee Assistance Program
401K retirement plan with company match; flexible spending and health savings account
️ Up to 184 hours (23 days) of PTO per year + company holidays
Up to 14 weeks of paid parental leave
Pet insurance
The salary range for this position is $115,000 to $130,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.
Interview Process*:
* Connect with Talent Acquisition for a Preliminary Phone Screening
* Meet your Hiring Manager!
* Case Study and Presentation
* Behavioral Interview
* Executive Interview
* Subject to change
About Cohere Health:
Cohere Health's clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.
With the acquisition of ZignaAI, we've further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we're creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.
Cohere Health's innovations continue to receive industry wide recognition. We've been named to the 2025 Inc. 5000 list and in the Gartner Hype Cycle for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.
The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.
We can't wait to learn more about you and meet you at Cohere Health!
Equal Opportunity Statement:
Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it's personal.
#LI-Remote
#BI-Remote
$115k-130k yearly Auto-Apply 12d ago
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Client Servicing Analyst
Clearwater Analytics
Remote senior client services analyst job
ClientServicingAnalysts are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients. They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients and internal teams. These analysts play a pivotal role in delivering prompt, precise, and comprehensive responses to client queries, with the ultimate objective of efficiently resolving a substantial number of issues while ensuring that clients become enthusiastic advocates of Clearwater.
Responsibilities:
Manage client inquiries & requests on various topics across investment accounting, asset classes and financial markets.
Deliver timely and accurate information regarding Financial Statements & Analytics Reporting.
Complete operational tasks such as account set up, client lockdowns, compliance, reconciliation validation.
Collaborate directly with clients to build valuable relationships and enhance their experience as a Clearwater user.
Validate investment data against available third-party market data sources and show proficiency in proprietary internal tools for reconciling investment transactions.
Effectively navigates through knowledge base and documentation, using internal tools and resources to proactively solve client queries and problems.
Manage workflow based on productivity and quality metrics; organizing your day to prioritize high importance or critical work.
Take on a variety of team and client related, long-term projects that may involve collaboration with other internal teams.
Required Skills:
Basic understanding of investment accounting, financial statements, amortization, interest income, and other accounting concepts.
Finance and/or accounting experience preferred.
Strong computer skills, including proficiency in Microsoft Office.
Excellent attention to detail and strong documentation skills.
Outstanding verbal and written communication skills.
Strong organizational and interpersonal skills.
Exceptional problem-solving abilities.
Education and Experience:
Bachelor's degree or higher in Accounting or Financial/Business-related field.
What we offer:
Business casual atmosphere in a flexible working environment
Team focused culture that promotes innovation and ownership
Access cutting edge investment reporting technology and expertise
Defined and undefined career pathways allowing you to grow your own way
Competitive medical, dental, vision, and life insurance benefits
Maternity and paternity leave
Personal Time Off and Volunteer Time Off to give back to the community
RSUs as well as employee stock purchase plan and 401k with match
Work from anywhere 3 weeks out of the year
Work from home Fridays
$44k-73k yearly est. Auto-Apply 60d+ ago
Client Services Support Analyst
Precision AQ
Remote senior client services analyst job
***Unfortunately, the ClientServices Support Analyst is not able to provide sponsorship now or anytime in the future.***
***This role requires you to be located in the Indianapolis area because this is a hybrid role and requires one a day a week in the office.***
Product Solutions, part of Precision AQ, accelerates value realization by enabling data science, leveraging analytics, and innovating with technology to transform the way you connect with customers. Is helping patients get the best medicine important to you? Is enabling healthcare providers to make appropriate treatment decisions important to you? Are you detail oriented and passionate about organization? Are you a clear and confident communicator? Do you thrive within a team and company that is highly collaborative? Your dream job is waiting. If you're a born problem-solver and enjoy when no day is the same - keep reading.
Day to day activities include:
As an ClientServices Support Analyst, you will be a member of the ClientServices team in the development and deployment of Access Genius, our best-in-class market access pull-through solution for our biopharmaceutical clients. The products include interactive platforms and tools to optimize their sales and marketing strategies. In this role, you will build your expertise in a variety of areas including business requirements, testing, project management, software development life cycle processes, organization, attention to detail, communication, critical thinking, and biopharmaceutical commercialization.
Collaborate with mentors and leadership to understand “why” and “how” to best initiate projects to facilitate learning and career growth
Develop understanding of Managed Markets and payer data to improve client engagement and project management capabilities
Responsible for collecting business requirements based on client input and testing of product offerings
Responsible for project plan development, execution and maintenance. Collaborate with team members to communicate project accomplishments, risks and mitigation plans to keep project delivery on track
Facilitate requirements for creative design and Medical, Legal, Regulatory (MRL) submissions processes
Develop competency in client MRL review systems and approval processes
Coordinate meetings with Engagement, Business Intelligence and Application Teams and/or key content experts as necessary
Manage the client inquiry process to ensure client satisfaction
Qualifications:
Required:
Bachelor's degree
Other required:
Availability to work Eastern Standard Time and potentially outside the company's standard hours of operation when necessary
Internet connection that will support working on large files, video and audio calls
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
Ability to travel up to 5%
Preferred:
Project Coordination experience
Detail oriented self-starter with strong organizational and communication skills
Project Management Software
#linkedinremote
Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.Reasonable estimate of the current range$46,000-$65,000 USD
Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.
Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at **************************************.
It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.
$46k-65k yearly Auto-Apply 36d ago
Client Services Analyst
Coastal Ridge Real Estate
Senior client services analyst job in Columbus, OH
What You'll Do:
As the ClientServicesAnalyst, you will be primarily responsible for assisting with the third-party business development and clientservices team, including but not limited to, market study reporting, property analysis, RFP preparation and administration, financial analysis, budget benchmarking, portfolio management, and other activities related to the growth and success of business development/clientservices. This is a key role within our corporate office that collaborates across a wide array of stakeholders ranging from internal teams to external partners.
Where You'll Work:
Located in downtown Columbus, Ohio, our corporate offices overlook the Columbus Commons which plays hosts to over 200 events throughout the year. Enjoy the building's fitness center and rooftop terrace with adjoining clubroom and walk to some of the city's best restaurants and downtown amenities.
What You'll Own:
Support clientservices by leading market study reports; including but not limited to, property and market analysis, competitive set surveys, economic trends, supply and demand feasibility, location analysis, rental rate and operations underwriting, due diligence coordination, and business plan thesis.
Assist clientservices with the preparation and implementation of proposals, presentations, coordination of meeting agendas, and client relations. This includes but is not limited to, client gifting, event coordination, executing RFP presentations, third-party communications, contract implementation, legal documentation, and other related documents.
Assist the Transition department with the onboarding and communication of new business to the portfolio.
Write business plans in alignment with the client's investment goals and present to the Operations team to ensure clear communication of business goals for execution.
Develop and maintain all department financial models, reports, and ad hoc analyses supporting business development and clientservices objectives.
Participate in quarterly client report cards for each third-party asset to support strategic operations and investment decisions, as well as, identify opportunities for operational efficiency.
Prepare comprehensive asset and portfolio evaluations, ensuring revenue is optimized and expenses are minimized. Identify summary of strategic recommendations to enhance returns.
Prepare weekly and monthly reports to organize and track business development performance.
Work with Coastal Ridge Marketing teams to audit and update property management websites, contact cards, social media announcements, press releases, and all other third-party advertising sources.
Evaluate and provide insights on markets both on a macro and micro level, as well as budget benchmarking.
Other projects, and tasks, as designated and assigned by the Supervisor.
What You'll Bring:
Bachelor's degree preferred.
2+ years of experience in the multifamily real estate industry.
Strong written and oral communication skills.
Strong work ethic with an entrepreneurial outlook and attitude.
Works proficiently in a fast-paced environment with a high regard for quality, detail, and execution.
Availability to meet business demands and requests outside of traditional office hours (*as needed).
Ability to navigate and prioritize multiple tasks.
Proficient in Excel, industry research tools (CoStar, College House), market studies, and underwriting.
Must be comfortable interfacing with both internal and external stakeholders, including investors and business partners.
Who You Are:
An analytical problem solver.
You visualize, articulate, conceptualize, and solve complex problems by making decisions that are sensible given the available information. You keep it cool when things get crazy and approach problems with viable solutions. You pay attention to the small things that make a big difference.
A captivator.
You've got strong verbal, written and interpersonal communication skills including public speaking and presentation skills. You engage our employees and create an environment that makes learning exciting.
A detail-oriented individual
. You pay attention to the small things that make a big difference. You look at information with a discerning eye to ensure its accuracy. You understand the importance of editing and proofreading your work to ensure it's done right.
Financially focused.
You look at information with a discerning eye to ensure its accuracy. You use a data-driven approach to make decisions that positively impact the company's financials. You find creative ways to move the needle and are focused on driving results that ultimately influence the bottom line
A masterful executor. You get things done and approach problems with viable solutions. You optimize performance in the face of diversity, achieve big goals, and manage complex projects in a fast-paced environment with many moving pieces and stakeholders, ensuring goals reach or surpass the finish line.
Our Company:
Built on the foundation of over 20 years of friendships, Coastal Ridge is a vertically integrated multifamily real estate operator, investor, and developer whose unique approach successfully combines data and experience. Supported by over 800 real estate professionals with deep sector expertise, we have quickly grown into a leader in the multifamily industry. Our values are based on relationships and driven by honesty, integrity, and trust.
What You'll Get:
As a Coastal Ridge Real Estate associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We are committed to providing competitive and comprehensive benefits that align with our culture and the needs of our associates.
To learn more about our company benefits, click here.
Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
Join Businessolver, where we redefine excellence in benefits administration and clientservice. The successful ClientServices Benefits Analyst "Champion" will need to be a passionate individual with a strong drive to deliver delight to our clients. In this role, you'll make sure that every interaction with Businessolver is a model of service, with warmth, charm, and efficiency. We want clients to fall in love with our system and Businessolver in general. That's where you come in.
The Gig:
Ensure positive client experiences through high quality service and communication
Respond to shared inbox inquiries from clients and internal partners within expected time frames, providing regular updates to the client through resolution
Review and work all open cases for clients
Run and work full and quick audit reports to ensure all member records are accurate and transactions have been processed correctly, resulting in accurate coverage
Manage client deliverables, track progress and complete assigned work through company planning tools
Maintain accountability for inbound and outbound files.
Maintain carrier and client SFTP setup and completion of updates as needed
Daily review of incoming data files, and carrier discrepancy reporting
Execution of client specific process and procedure
Complete risk mitigation reporting to include audits, team activity and case manager reports
Communicate daily to alert team of issues or red flags with client data or files, reviewing warnings, errors and file failures during daily stand-up and identifying team members responsible for resolution
Working with Carriers on ongoing file updates and requests
Function as the primary point of communication for our Carrier partners
Communicate updates to ClientServices and technical partners as required
Identify root cause of any systemic issues
What You Need to Make the Cut:
Minimum of 2 years' experience focused on employee benefits and/or benefits administration
Bachelor's Degree or equivalent experience
Strong Excel skills (VLOOKUP, convert to CSV, concatenation & pivot tables)
Tech savvy - must have a comfort level with learning and utilizing new technology
Ideal candidates will possess a background heavy with utilizing benefit administration systems or other Human Capital Management platforms (HCM)
Experience with HRIS and/or HCM system administration and configuration is a homerun!!!
Experience with carrier files (or EDI in general) is also ideal
Excellent communication skills (especially related to technology), both written and verbal, with the ability to self-manage and manage multiple priorities
Demonstrated ability to partner with other Businessolver functional areas to deliver a seamless experience for the customer
High comfort level interacting with external clients and the ability to resolve conflicts (with both internal and external partners)
Natural ability to build and maintain relationships as well as being a natural collaborator and team player
Keen attention to detail - you must pay crazy attention and have a relentless focus on QUALITY!!!
Ability to maintain grace under pressure - especially during the busy season
The pay range for this position is $16.50 to $25.85 per hour (pay to be determined by the applicant's education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges).
#LI-HH1
Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: ************************************************************************************
Dear Applicant.
At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.
Our approach is thoughtful and thorough. We've built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.
We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren't just about compliance, they're about ensuring fairness, safety, and trust for everyone involved.
Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.
With heart,
The Businessolver Recruiting Team
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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$16.5-25.9 hourly Auto-Apply 60d+ ago
Client Service Quality Analyst I (Fully Remote in OH or CA)
Vitu
Remote senior client services analyst job
ClientService Quality Analyst I - (Remote/Hybrid) As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations - all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.
Job Summary
The ClientService Quality Analyst I is responsible for the quality of agent's phone and ticket evaluations, while maintaining accountability for performance and coaching to the desired goals. This position will evaluate and analyze the quality of agent interactions with clients to identify trends and coaching opportunities for optimizing future performance. The ClientService Quality Analyst 1 ensures quality and consistency of ClientService agents through continual review, feedback and on-the-job coaching, training, and development. Listens in on calls, recordings and/or other client interactions to evaluate the ClientService agents' skills in dealing with clients and accuracy and effectiveness of information or advice provided to clients.
Key Responsibilities
Performs call monitoring and recording and/or review of client processes.
May engage directly with ClientService agents to provide specific coaching or training.
Defines and recommends improvements related to call handling.
Gains familiarity with ClientService Quality concepts, practices, and methodologies.
Reviews and contributes to the team's process for call and case management.
Reports on the team's and individuals' progress against selected metrics and performance measures.
Provides timely feedback to team members based on daily quality reviews.
Learns and applies company ClientService Quality's processes and procedures.
Assists with special projects as assigned.
Minimum Qualifications and Experience Required:
1+ years Quality Assurance experience OR 2 years work experience.
Must possess effective communication and process management skills.
Demonstrated ability to perform in a collaborative team environment with peers and stakeholders.
Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point and Excel) required.
Strong interpersonal, presentation, and collaborative skills to collaborate effectively with teams throughout the organization.
Other duties as needed or required.
Preferred
College degree preferred or commensurate work experience.
Ability to identify problems and initiate corrective actions and preventative actions.
Perceptual and analytical problem solving relating to removal of obstacles.
Manage routine questions relating to quality processes and procedures.
Follow up skills. Ability to manage and respond to multiple open issues.
Able to work independently with little direction and multi-task while being extremely productive and timely.
Identify, initiate, and implement process improvement projects.
Knowledge of the Effortless Experience concepts and skills.
Ability to perform Root Cause Analysis on performance issues related to quality.
Knowledge and/or expertise in speech analytics such as Observe AI.
Compensation -
The salary range for this position is: $22.11 - $24.03
The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.
At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.
At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -
Healthcare Coverage for you and your family covering Medical, Dental & Vision
Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
Generous PTO
Pet Insurance
Retirement Planning
ID Theft Insurance
Life and Disability Insurance
Commuter Benefits
Accident & Hospital, Critical Illness Insurance
Tuition Reimbursement
Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.
$22.1-24 hourly 36d ago
Technical Services Analyst
Enertia Software com 3.5
Remote senior client services analyst job
Full-time Description
The Technical ServicesAnalyst will work closely with the Technical Services Team to provide reporting, integration, and workflow solutions. This individual should have strong analytical skills, strong communication and organizational skills, and excellent time management abilities.
Duties/Responsibilities
Work closely with internal teams and client teams to gather requirements and execute them into the company's Technical Services solutions
Understand concepts for designing, implementing, and supporting integration, reporting and workflow solutions based on business requirements
Collaborate with other Technical Services staff for maximum output and efficiency
Communicate effectively with technical and non-technical team members
Plan and execute client deployments, training, and custom solution development
Required Skills/Abilities
Experience with the Excel, SQL Server, and SQL Server Reporting Services (SSRS)
Familiarity with SQL Data Tools and Report Builder
Strong Data Validation skills and proficient in Excel
Ability to read and understand database structures
Strong self-organization and self-management skills
Experience with Finance and Accounting concepts
Exposure to Oil and Gas upstream is a plus
Education and Experience
Bachelor's degree in Computer Science or a related discipline
2+ years of experience in technical support
Physical Requirements
This is a full-time position with standard daytime working hours
Prolonged periods sitting at a desk and working on a computer
Ability and accessibility to work remotely or in the office as required
$46k-64k yearly est. 60d+ ago
Work From Home - Client Support Manager
Ao Garcia Agency
Remote senior client services analyst job
Step into our legacy of serving working class families, providing life, accident, and supplemental health products to safeguard members of labor unions, credit unions, associations, and their beloved families. We are seeking representatives who can forge long-term relationships with clients, meeting them where they feel most comfortable: their homes, through the convenience of Zoom Virtual Calls.
About us:• Remarkable growth of over 20% last year, even during the pandemic, solidifying our status as an essential business.• Work Location: US/Canada
Suggested Qualifications:• Exhibit excellent communication skills, ensuring clear and effective client interactions.• Possess basic computer knowledge, allowing for seamless virtual engagement.• Showcase a strong work ethic, committing to delivering exceptional service.• Radiate an outgoing, fun, and energetic personality, leaving a positive and lasting impression.• Demonstrate exceptional time management skills, ensuring productive and efficient work.• Prior experience in leadership management is valued, offering opportunities for growth and advancement.
Benefits:• Embrace the freedom of 100% remote work, allowing you to work from the comfort of your own home.• Enjoy the peace of mind that comes with weekly pay, based on a suggested schedule designed for success.• Unlock bonus structured contracts, recognizing your exceptional performance.• Delight in the flexibility of a personalized schedule, accommodating your individual needs.• Benefit from renewals, further rewarding your long-term commitment.
All interviews will be conducted via Zoom, ensuring your safety and convenience. Join us in our commitment to protecting families and become part of our enduring legacy. Submit your application today and embark on a rewarding work-from-home opportunity!
$59k-104k yearly est. Auto-Apply 8d ago
Sr Lead Patient Support Services Analyst
Dexcom 4.7
Remote senior client services analyst job
The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Meet the Team
Welcome to Dexcom's Patient Support Services team-where passion, purpose, and innovation come together to improve the lives of people living with diabetes. We're a fast-growing, mission-driven department that plays a vital role in shaping how patients and providers experience Dexcom, from brand choice all the way through ongoing product success. Our team is known for building smart processes, solving complex challenges, and partnering across the organization to elevate every aspect of patient support.
As a Patient Support Services Representative, you'll be at the heart of that mission. This role is a critical professional position responsible for understanding the pharmacy and medical patient and provider journey, and for driving business growth through programs and initiatives that make a real impact. You'll analyze data, gather insights, strengthen processes, and collaborate with cross-functional partners to enhance and amplify Dexcom's support services. You'll also investigate escalations, track KPIs, and communicate results that guide strategic decisions across the organization.
If you're energized by meaningful work, excited to join a collaborative and rapidly expanding team, and motivated by the opportunity to improve patient experiences every single day-this is the place to make your mark.
Where You Come In
You collaborate across teams to compile, enhance, and analyze key metrics that shape the effectiveness of Dexcom's Patient Support Services programs.
You manage case activity and program escalations, tracking issues end-to-end, identifying lessons learned, and driving timely updates and improvements.
You track KPIs and interpret data trends, producing clear dashboards, PowerPoint decks, and reports that inform business reviews and guide decision-making.
You maintain and refine Business Rules, process maps, scripts, and program documentation, ensuring content is accurate, current, and aligned with evolving program needs.
You coordinate updates across tools and technologies-including Tableau, Excel, Smartsheet, Lucidchart, and partner systems-to support reporting, insights, and program operations.
You review escalations, feedback, call recordings, and field reports to identify opportunities for process improvement and enhance patient and provider experience.
What Makes You Successful
You bring strong analytical skills and are confident working with tools like Tableau, Excel, Smartsheet, Lucidchart, and PowerPoint to turn complex data into clear insights.
You have proven experience managing external vendors and cross-functional partners, ensuring alignment, accountability, and smooth execution of program goals.
You are a proactive self-starter who thrives in fast-paced, high-growth environments and can balance multiple initiatives with ease.
You have a talent for identifying process gaps and recommending improvements, using customer feedback, escalations, and data trends to drive continuous enhancement.
Your communication skills allow you to bridge the gap between customer needs and business strategy, making you an effective partner to marketing, sales, operations, and insights teams.
You have a keen eye for detail, enabling you to maintain accurate, up-to-date content across Business Rules, program documentation, dashboards, and training materials.
You bring a collaborative mindset, working seamlessly across internal teams and external partners to advance patient and provider experience initiatives.
Your adaptability and comfort with ambiguity allow you to navigate changing priorities while delivering high-quality work across multiple programs.
What you'll get:
A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Travel Required:
5-15%
Education & years of experience requirements:
Typically requires a Bachelor's degree and a minimum of 13+ years of related experience.
At this level a graduate degree may be expected with 6 years of related experience.
Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).
If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option.
Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom's AAP may be viewed upon request by contacting Talent Acquisition at ****************************.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at ****************************.
Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: ***************************************************** Code=MERITAIN_I&brand Code=MERITAINOVER/machine-readable-transparency-in-coverage?reporting EntityType=TPA_19874&lock=true
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
Salary:
$135,100.00 - $225,100.00
$135.1k-225.1k yearly Auto-Apply 14d ago
Member of Client Operations, Stablecoin
Anchorage Digital
Remote senior client services analyst job
At Anchorage Digital, we are building the world's most advanced digital asset platform for institutions to participate in crypto. Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.
The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn.
As a Member of Client Operations, Stablecoin, you will be a vital part of the daily operations at Anchorage Digital Bank. You will collaborate daily with the Client Operations team to support the issuance and redemption of stablecoins and our fiat operations. In this role, you are responsible for ensuring operational excellence by assisting with the execution of transactions in a timely and risk-conscious manner. You will become familiar with the operational flows of our institutional clients and help ensure their needs are met, serving as an internal advocate in partnership with Client Experience and other teams. You will have an opportunity to gain a full understanding of stablecoin operations, as well as the regulatory and operational considerations of each step. You will work closely with your teammates in ensuring processes and procedures are developed and continuously refined.In this role you will:
Assist with the daily operational activities of stablecoin issuance and redemption, ensuring all processes are followed accurately.
Conduct stablecoin operations across mint/redeem workflows, internal controls, fiat on/off ramp processes.
Support the use and configuration of internal systems and third-party tools for secure and efficient operations.
Generate daily operational reports and track key metrics.
Collaborate with stakeholders and internal teams to ensure smooth and efficient processes.
Consistently execute operations, update procedures, and act in a timely and risk-conscious manner.
Technical Skills:
Maintain a basic understanding of financial systems and processes.
Knowledge of specific stablecoin protocols and blockchain networks (e.g., Ethereum, USDtb, USDG).
Capable of navigating and learning various systems and tools.
Ability to support the end-to-end processing of operations for institutional clients. This includes receiving, verifying, and reviewing operations accurately and in a timely manner.
Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker.
Knowledge of reconciliation tools and methodologies.
Complexity and Impact of Work:
Demonstrate a keen ability to adapt and learn quickly as business strategies evolve and new products and tasks are introduced.
Collaborate with others to create internal presentations, reporting, and/or participate in projects to enhance internal processes, or contribute to the development of new tasks.
Contribute to delivery of day-to-day results on core tasks with some direction.
Identify and escalate risks to the organization and to clients to management.
Organizational Knowledge:
Understanding of how efficient Fiat operations integrate with digital asset workflows for institutional clients.
Enthusiasm for building and optimizing both traditional and digital asset operational capabilities.
Ability to thrive in a collaborative environment where cross-functional teamwork is essential.
Stay abreast of regulatory developments and best practices related to stablecoins and digital assets.
Communication and Influence
With guidance, ability to engage with other team members, communicate the status of work and share information that impacts other colleagues, manager, and team managers or leads.
Experience with different channels of support and communication, including chat, text, telephone, email and video conference.
Contribute to discussions within the team to improve processes and productivity, and thoughtfully conveys information and insights with impact when working with other teams to address project & issues.
Communicate with internal counterparties in a clear, articulate, and solution-oriented manner.
You may be a fit for this role if you have:
You have 3+ years of professional working experience in financial operations, treasury operations or crypto payment processing.
Understanding of fiat and crypto flow of funds: wire transfers, stablecoin mechanics, exchanges, and wallets.
Knowledge of specific stablecoin protocols and blockchain networks (e.g., USDC, USDG).
You have experience supporting institutional client operations in financial services, or another heavily regulated industry.
You have foundational knowledge and interest on the following subjects: blockchain, crypto-economics, stablecoins
You have a keen ability to adapt and learn quickly as business strategies evolve and new products are introduced.
Although not a requirement, bonus points if:
You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)
About Anchorage Digital: Who we are
The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in the evolving digital asset ecosystem. As a diverse team of more than 600 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.
Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work-regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives. Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.
Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.
$46k-84k yearly est. Auto-Apply 60d+ ago
Sr. Client Service Specialist, Commercial Risk - Insurance Advisory Solutions
The Baldwin Group 3.9
Remote senior client services analyst job
The Sr ClientService Specialist, Commercial Risk works closely with advisors, line-of-business specialists, and dedicated clientservicing professionals to analyze client data, evaluate needs, and help create effective risk management solutions designed to meet clients' financial goals
The Sr ClientService Specialist, Commercial Risk works closely with advisors, line-of-business specialists, and dedicated clientservicing professionals to analyze client data, evaluate needs, and help create effective risk management solutions designed to meet clients' financial goals.
PRIMARY RESPONSIBILITIES:
Prepares premium allocations.
Prepares and updates draft renewal proposals.
Prepares documents for presenting risks to market.
Prepares applications, summaries of insurance, and other coverage related documents.
Assists clientservice teams in the preparation of presentation materials.
Analyzes and summarizes complex data and compiles reports without supervision.
Records data into appropriate insurance company and firm software programs.
Processes complex audits and complete audit worksheets.
Reviews contract requirements for complex cert requests.
Reviews quotes in depth.
Quotes flood and builder's risks policies as requested by an Account Manager.
Handles processed based quoting for assigned book i.e. NFIP, bonds, small builder's risk
Handles the renewing of bonds and flood policies.
Identifies and follow up on binding subjectivities.
Trains and mentors other Analysts.
Completes special projects as assigned.
Looks for opportunities to improve the firm, business segment and processes.
Brings issues and discrepancies to the attention of appropriate leadership.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Experience (years and type of experience): 2 years' experience in the insurance industry required; 3+ years' experience in the insurance industry preferred
Certification(s): None required; None preferred
License(s): Maintains all licenses as required by the State Department of Insurance to provide service, consultation, and financial risk transfer solutions in states where the firm functions or be willing and able to obtain all required licenses within the first 90 days of employment required; Maintains all licenses as required by the State Department of Insurance to provide service, consultation, and financial risk transfer solutions in states where the firm functions or be willing and able to obtain all required licenses within the first 90 days of employment preferred
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Strong analytical, research and problem-solving skills.
High attention to detail.
Strong verbal and written communications skills.
Ability to multi-task and work effectively in a fast-paced team environment.
Demonstrates the organization's core values, exuding behavior that is aligned with the firm's culture
TECHNICAL, COMPUTER, AND SYSTEM-SPECIFIC SKILLS REQUIRED:
Intermediate to advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to learn any other appropriate program or software system used by the firm as necessary
OTHER REQUIREMENTS:
None
SPECIAL WORKING CONDITIONS:
Fast paced multi-tasking environment
IMPORTANT NOTICE:
This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodations to applicants and colleagues who need them for medical or religious reasons.
EEOC (STATEMENT):
BRP is an equal employment opportunity firm and strives to comply with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin or ancestry, disability, military status, marital status, and any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the firm are prohibited from engaging in this conduct.
Click here for some insight into our culture!
The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
$43k-70k yearly est. Auto-Apply 14d ago
Work From Home - Client Support Manager
Global Elite Group 4.3
Remote senior client services analyst job
Step into our legacy of serving working class families, providing life, accident, and supplemental health products to safeguard members of labor unions, credit unions, associations, and their beloved families. We are seeking representatives who can forge long-term relationships with clients, meeting them where they feel most comfortable: their homes, through the convenience of virtual sales.
Suggested Qualifications:• Exhibit excellent communication skills, ensuring clear and effective client interactions.• Possess basic computer knowledge, allowing for seamless virtual engagement.• Showcase a strong work ethic, committing to delivering exceptional service.• Radiate an outgoing, fun, and energetic personality, leaving a positive and lasting impression.• Demonstrate exceptional time management skills, ensuring productive and efficient work.• Prior experience in leadership management is valued, offering opportunities for growth and advancement.
Benefits:• Embrace the freedom of 100% remote work, allowing you to work from the comfort of your own home.• Enjoy the peace of mind that comes with weekly pay, based on a suggested schedule designed for success.• Unlock bonus structured contracts, recognizing your exceptional performance.• Delight in the flexibility of a personalized schedule, accommodating your individual needs.• Benefit from renewals, further rewarding your long-term commitment.
All interviews will be conducted via Zoom, ensuring your safety and convenience. Join us in our commitment to protecting families and become part of our enduring legacy. Submit your application today and embark on a rewarding work-from-home opportunity!
$40k-56k yearly est. Auto-Apply 7d ago
Sales & Client Support Specialist
Traveling With Tasha
Remote senior client services analyst job
We are looking for a Sales & Client Support Specialist to assist clients with planning and booking travel while providing exceptional service throughout the sales process. This role blends client support with consultative sales, helping clients select travel options that align with their needs and budgets.
This is a remote, self-directed role well suited for individuals with strong communication skills who enjoy building relationships and working in a flexible environment.
Key Responsibilities
Respond to client inquiries regarding travel options and pricing
Consult with clients to recommend suitable travel experiences
Coordinate and confirm travel reservations and itineraries
Maintain consistent follow-up and client communication
Manage booking details and post-booking support
Build long-term client relationships through excellent service
Qualifications
Strong interpersonal and communication skills
Customer-focused mindset with basic sales aptitude
Ability to manage multiple clients and deadlines
Comfortable working independently in a remote setting
Basic computer skills and familiarity with online platforms
Must be 18+ and authorized to work in the United States
What We Offer
Fully remote, flexible work environment
Training and sales support resources
Access to industry tools and supplier networks
Professional mentorship
Travel industry benefits and discounts
Commission-based earnings
Schedule
Flexible | Self-Managed
$42k-61k yearly est. 16d ago
Client Support Specialist (Arabic Speaking)
Meltwater 4.3
Remote senior client services analyst job
Description Client Support Specialist Arabic SpeakingWhat We're Looking For: Meltwater is hiring an Arabic speaking Client Support Specialist based in Cape Town. We're searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Support Specialist, you will closely collaborate with the Customer Success Executive (CSE) and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges. Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together.
What You'll Do:
Manage a portfolio of Enterprise Premium Support clients
Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed
Responsible for overseeing the completion of the customer's scope of work
Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively
Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Executive and/or Program Manager as needed
Work closely with the Customer Success Executive to continually enhance our enterprise support offerings through collaborative efforts
Support Customer Success Executive in completing operational tasks necessary for software and/or service deliveries
Identify workflow inefficiencies or out-of-scope requests, and support the Customer Success Executive in alignment among all stakeholders regarding the scope of Enterprise support
What You'll Bring:
Bachelor's degree or higher in any field, accompanied by a minimum of 2 years' experience in business-to-business client support, preferably within the SaaS industry
Excellent written and verbal communication skills in English and Arabic.
Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency)
Strong analytical skills enabling effective problem-solving in business contexts
Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally
Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset
Experience with large-scale enterprise implementations, understanding associated challenges and requirements
Proficient in Boolean logic and data structuring methodologies
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
The ability to legally work in the country of hire is required for this position.
What We Offer:
Enjoy flexible paid time off options for enhanced work-life balance
Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need
Benefit from our family leave program, which grows with your tenure at Meltwater.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape TownOur StoryAt Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers aroundthe world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and createsan environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes alongthe way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people.Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
$35k-48k yearly est. Auto-Apply 60d+ ago
Client Support Specialist
Sales Match
Remote senior client services analyst job
Job Title: Remote Client Support Specialist
Hourly Pay: $20 - $24/hour
We are seeking a dedicated Client Support Specialist to join our remote team. In this role, you'll be the first point of contact for clients, helping to resolve issues, answer questions, and ensure a seamless experience. If you're a problem-solver with strong communication skills and a passion for client success, this is a great opportunity to grow your career in customer support.
Key Responsibilities:
Respond to client inquiries via phone, email, and live chat
Deliver timely and accurate support with a client-first approach
Troubleshoot technical or service-related issues and guide clients to resolution
Accurately document client interactions and track ongoing cases
Assist with account management tasks such as updates, service requests, and order processing
Collaborate with internal teams to resolve complex or escalated client needs
Qualifications:
Strong communication skills with the ability to explain complex issues in a clear, concise manner
Prior experience in client support, customer service, or help desk roles
Proficiency with CRM systems and support platforms
Self-motivated and organized, capable of working independently in a remote setting
Reliable high-speed internet and a quiet home workspace
Perks & Benefits:
100% remote work with flexible scheduling
Competitive hourly pay: $20 - $24
Paid training and ongoing professional development
Flexible hours, including evening and weekend options
Supportive and team-oriented company culture
Opportunities for advancement within the support team
$20-24 hourly 60d+ ago
WFH Client Support Specialist Insurance Div
Ao Globe Life
Remote senior client services analyst job
Employment Type: Full-Time / Flexible Hours Compensation: $90,000-$120,000/year Extras: Weekly Pay | Equity Opportunity | Bonus Program | Vested Renewals
AO Globe Life is actively hiring Remote Client Support Specialists to join our fully remote, mission-driven team. This role is ideal for recent or soon-to-be graduates with degrees in business, marketing, communications-or for anyone who thrives in a people-focused, service-first environment.
We provide hands-on training, all leads, and a structured support system to help you succeed while working from anywhere.
Key Responsibilities
Conduct scheduled virtual consultations via Zoom
Guide clients through personalized benefit options and enrollment
Maintain clear and accurate client records
Provide professional, client-first support throughout the process
Participate in ongoing mentorship, development, and team training sessions
Build meaningful relationships that support both the client and your long-term career success
Qualifications
Strong communication and interpersonal skills
Organized, self-driven, and comfortable working independently
Confident on video and experienced with digital tools and virtual platforms
Passion for helping others and contributing to a greater mission
Prior experience in customer service or consultative roles is a plus, but not required
Must be authorized to work in the U.S.
Must have a reliable internet connection and a Windows-based laptop with a working webcam
What We Offer
100% remote role with flexible scheduling
Weekly pay with commission-based earnings
All warm, pre-qualified leads provided-no cold calling
Vested renewal structure for long-term income growth
Equity opportunity and monthly/quarterly performance bonuses
Full training and licensing support
Clear path to leadership for high-performing team members
Supportive, people-first team culture
About AO Globe Life
AO Globe Life serves union members, credit union clients, and veterans across the U.S., providing supplemental benefit options that help protect their families' financial futures. With a legacy spanning 70+ years, we continue to grow by empowering our agents to make a lasting impact-remotely, flexibly, and with integrity.
If you're looking to launch a career that blends purpose, flexibility, and long-term opportunity-apply today. We're ready to support your success.
$33k-45k yearly est. Auto-Apply 12d ago
Tier 2 Client Support Specialist (Multi-Lingual - French Speaking) [US-Based]
Brightfin
Remote senior client services analyst job
Company Overview: brightfin is a revolutionary, subscription-based software provider of Technology Expense Management and Digital Workplace Solutions. Built natively on ServiceNow, brightfin helps companies centralize and manage IT assets and expenses across mobile, telecom (fixed / voice & data), and cloud.
brightfin partners with enterprises and government agencies globally to provide cost savings, deep insights, efficiency through automated workflows, and industry-leading services such as UEM, lifecycle management, bill pay, and more. The company has been recognized as a Visionary on Gartner's Magic Quadrant for Managed Mobility Services, Global.
Employment Type: Full-Time
Job Summary: This position is responsible for providing mobility technical support & 5-star customer service to brightfin's global clients, with an emphasis on those based in Canada. Requiring someone that can communicate effectively, can diagnose and resolve problems with confidence, and has a drive to succeed; Working with network carriers, assessing technical challenges, and troubleshooting issues ranging from basic to complex.
Essential Functions / Duties / Responsibilities:
Answering 20 - 30 calls per day, supporting clients speaking English or Canadian French.
Managing Communications with customers through various channels (phone, live chat, tickets submitted in our online portal)
Completing customer submitted tickets in a timely manner in ServiceNow
Personal ownership of calls from start to resolution
Contribute positively to company goals by meeting and exceeding department timelines
Acting with a consultative approach towards end-users and network carriers
Ability to provide clear technical support instructions to a variety of corporate end-users with different needs
Completing task work, training programs, and providing accurate feedback
Ensure customer satisfaction and provide professional customer support
Live mobile device troubleshooting with end users of various backgrounds and expectations.
Troubleshooting of the following items will be common:
Mobile Device Management installation and support IE: InTune, Citrix, VMware, MobileIron, Blackberry
Corporate applications IE: DUO, OKTA, Outlook
Carrier Service Activation, Connectivity Issues and Resolution
Base level iOS and Android software setup
Supervisory Responsibilities: None
Minimum Qualifications:
High school diploma or equivalent required
Must be able to speak, read, write and communicate fluently, professionally and effectively in both English and Canadian French
Skills & Qualifications:
Must be confident on the phone and maintain a positive attitude with clients and co-workers.
Must have at least 2 years of customer service experience in an interactive and fast paced environment. Call center experience is a bonus!
ServiceNow experience preferred but not required
Cellular carrier and mobility experience preferred but not required
Familiarity with computer software relating to mobile device management but not required
Proficient and patient in providing complex, detailed technical support
Strong organizational skills and attention to detail
Ability to analyze data, own reporting and spot errors
Problem Solver - ability to identify and resolve issues with speed
Great communication skills
Moderate computer skills and typing ability
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Location: US-Based, Remote
brightfin offers remote work to its US based employees. However, due to state-specific employment requirements, brightfin excludes the following states from which employees can work AL, AK, AZ, AR, CT, D.C., DE, HI, KY, LA, ME, MA, MS, MO, MT, NH, NM, ND, RI, SC, SD, VT, WV.
Training Shift (4-5 weeks): Monday - Friday 10am - 7pm EST
Permanent Shift: Monday - Friday 1pm - 10pm EST
FLSA Status: Non-Exempt
Compensation & Benefits:
brightfin offers a comprehensive health, dental and vision benefits package.
Paid time off. We strongly believe in work-life balance and taking time for yourself.
401K with employer match
Compensation Range: $21.00 - $23.00 per hour
Anticipated application window: December 24, 2025 - December 30, 2025
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. brightfin is an equal opportunity employer. The company will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information or other characteristics protected by federal, state, or local applicable law. Candidates are subject to a background check. All employees must adhere to brightfin's Information Security and Privacy policies and procedures.
$21-23 hourly 7d ago
Client Support Specialist
Talent Find Professional
Remote senior client services analyst job
Job DescriptionRemote Agent - Talent Find Professional Job Type: Independent Contractor (1099) About This Opportunity
Many people want work that feels meaningful and gives them the freedom to build a better future. At Talent Find Professional, we help motivated individuals step into a role where they can do both.
You bring the desire to grow. We provide the training, support, and simple system to follow. Your job is to guide clients through basic protection options so they can make confident decisions for their families.
This is a fully remote role with clear expectations, straightforward processes, and room for long-term growth.
What You'll Do
Speak with clients who have requested information.
Hold phone or virtual meetings to understand their needs.
Present straightforward coverage options.
Follow a step-by-step process to complete applications.
Stay in touch with clients to ensure clarity and support.
Join ongoing training to sharpen your skills.
What You'll Need
Clear communication and people skills.
Self-motivated mindset and willingness to follow a system.
Ability to learn new tools and work comfortably online.
Coachable attitude.
Must be able to obtain a state-issued license for this type of work.
(We provide guidance on how to get licensed.)
No previous experience required.
Compensation
Commission-based earning structure.
Part-time participants often create additional income.
Full-time participants may earn more depending on activity and results.
This is a 1099 independent contractor role with no base pay.
What We Provide
Fully remote, flexible schedule.
Simple process that helps you get started quickly.
Training, mentorship, and support.
Opportunities for advancement based on performance.
Requirements
Must be 18 or older and legally able to work in the United States.
Must complete a background check for licensing.
Valid government-issued ID.
Ability to obtain the required license before working with clients.
How to Apply
If you're looking for clear direction, meaningful work, and a flexible path for growth, apply today. Our team will reach out with next steps.
$30k-42k yearly est. 27d ago
Client Support Specialist - Work From Home
Americanome Life Insurance Company
Remote senior client services analyst job
We're looking for a motivated individual with strong customer service skills to join one of the leading supplemental benefits companies in North America - proudly serving families for over 65 years. As our team continues to expand, we're hiring driven Benefits Representatives who are ready to grow and make an impact.
Responsibilities
Assist clients by providing clear information about their benefits and available programs
Answer member questions and guide them through their coverage
Build and maintain a solid understanding of our evolving products and services
Review benefit options with clients to help them find the most cost-effective solutions
Qualifications
Experience in customer service, sales, or a related field is an asset
Strong ability to build trust and rapport with clients
Solid multitasking and prioritization skills
Professional, positive attitude
Excellent communication skills (written and verbal)
What We're Looking For
Someone sharp, motivated, and entrepreneurial
A team player who thrives under pressure
A professional communicator who takes pride in their work
Benefits
Hands-on training and continuous support
Weekly pay
Performance bonuses
Residual income opportunities
Company-paid trips
100% remote work
If you're looking for a long-term opportunity with real growth potential, apply today and learn how you can become part of our team!
$31k-42k yearly est. Auto-Apply 31d ago
Sr. Client Service Specialist
Insight Global
Senior client services analyst job in Commercial Point, OH
Insight Global is seeking a customer-focused and solutions-driven Sr. ClientService Specialist to support client operations at our clients newly opened 1 million square foot warehouse. As a key liaison between our clients and internal teams, you will play a vital role in ensuring service excellence, resolving issues, and supporting the successful launch and ongoing performance of this high-capacity third-party logistics (3PL) facility.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
-2+ years of previous experience supporting large fortune 100 clients in a leadership role
-Experience Investigating and resolving client complaints by identifying root causes, recommending solutions, and ensuring timely follow-up
-Prepare reports and updates for internal leadership and clients as needed
-Support other operational and administrative tasks as assigned
-Monitor and document recurring issues to drive process improvements and enhance client satisfaction
$67k-121k yearly est. 59d ago
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