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Top 50 Senior Client Services Analyst Skills

Below we've compiled a list of the most important skills for a Senior Client Services Analyst. We ranked the top skills based on the percentage of Senior Client Services Analyst resumes they appeared on. For example, 10.6% of Senior Client Services Analyst resumes contained Customer Service as a skill. Let's find out what skills a Senior Client Services Analyst actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Client Services Analyst:

1. Customer Service

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high Demand
Here's how Customer Service is used in Senior Client Services Analyst jobs:
  • Provided exceptional technical customer service and product analysis for treasury management customers utilizing workstation/internet access channels.
  • Supported international customer service objectives for the company.
  • Managed daily customer service issues for several large First Data clients.
  • Provided top-notch phone support and on-site customer service for trouble calls.
  • Provided excellent customer service, technical support and administered all helpdesk activities as well as coordinating desktop workload.
  • Provide excellent Customer Service to Servicers.
  • Resolved terminal issues, repairs and processing Demonstrated product knowledge Provided excellent customer service.

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2. Financial Institutions

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high Demand
Here's how Financial Institutions is used in Senior Client Services Analyst jobs:
  • Provided ongoing support for multiple Fortune 500 financial institutions to maintain and grow their prepaid portfolios.
  • Served as customer service representative to hundreds of online banking financial institutions providing resolutions within contractual timeframes.

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3. Client Relationships

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high Demand
Here's how Client Relationships is used in Senior Client Services Analyst jobs:
  • Managed 30 institutional client relationships including endowments, foundations, and defined benefit pension plans.

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4. Client Service

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high Demand
Here's how Client Service is used in Senior Client Services Analyst jobs:
  • Worked daily on client services questions/issues and is responsible for following up with the correct answers to the client or participant.
  • Worked with many individuals in the entire client service organization to share essential client information and contribute to overall client satisfaction.
  • Promoted to elevated role within the Client Services team to provide second tier client support handling escalated issues for support staff.
  • Represented Client Services on an internal council designed to address work flow and system efficiency issues.
  • Developed strategic Fiscal 2014 objectives for Client Services team to advance impact of consumer response data.
  • Interacted with Global Client Services and implementations groups to solve client account setup issues.
  • Assisted Director of Client Services with managing numerous tasks for our largest clients.
  • Provided technical direction and served as trainer to Junior Client Service Analysts.
  • Mentored and trained new Client Service Analysts.
  • Champion Technologies - Client Services Analyst (Contract) Created and terminated Active Directory & Exchange accounts creation and terminations.
  • Trained first tier client services personnel on the IBM iSeries platform.
  • Managed and trained team of 8 client service analysts to Shareablee analytics platform and industries of respective clients.

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1 Client Service Jobs

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5. Setup

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high Demand
Here's how Setup is used in Senior Client Services Analyst jobs:
  • Analyzed, tested, setup and maintained various Zebra peripherals and integration with enterprise systems such as SAP and UNIX.
  • Tested setup and maintained OS images, apps and compatible third party software applications for various functions.
  • Used Cisco Call Manager and Cisco Unity to configure or delete phone setups, directory changes and reset voicemail passwords.
  • Install and configure new computers and setup as workstations on a Novell network using VLM's.
  • Use Microsoft Mail Admin to setup and remove users and reset passwords.

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6. Pharmaceutical Clients

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high Demand
Here's how Pharmaceutical Clients is used in Senior Client Services Analyst jobs:
  • Provided consulting services to pharmaceutical clients representing 3.5 million dollars in revenue.

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7. SQL

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high Demand
Here's how SQL is used in Senior Client Services Analyst jobs:
  • Performed SQL queries against an Oracle DataBase to identify populations and analyze data.
  • Worked with Microsoft SQL and created maintenance plans.
  • Perform SQL queries in Microsoft SQL 2000, 2005 and IBM DB2 databases.
  • Performed administration and analysis of SQLServer and Oracle databases to increase and maintain performance.
  • Use Oracle database and work in SQL code for programming changes and to create ad-hoc reports as requested by the client.
  • Provided advance/custom training and consulting to banks using SQL & Cognos 8.3,8.4 & 10.1.

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8. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Senior Client Services Analyst jobs:
  • Configured and troubleshoot NACHA files for treasury management customer payroll and accounts payable/receivable.
  • Learned all basic troubleshooting and downloading procedures.
  • Facilitated several learning seminars covering the current EGTRRA law changes and troubleshooting compliance issued that arose on client teams.
  • Manage Servers and Switches through Solar Winds, troubleshoot unresponsive devices.
  • Provided PC & Microsoft application support and troubleshooting.
  • Work with vendors to execute warranties, troubleshoot, procure equipment and parts and have onsite work completed.

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9. New Clients

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high Demand
Here's how New Clients is used in Senior Client Services Analyst jobs:
  • Assisted the sales organization in performing demos for new clients.
  • Consulted with other departments in on boarding new clients.
  • Managed new clients coming out of implementation into production and serve as lifecycle point of contact.

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10. Client Issues

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high Demand
Here's how Client Issues is used in Senior Client Services Analyst jobs:
  • Engaged all aspects of the Motorola organization as required to facilitate successful resolution of Client issues.
  • Resolved client issues in accordance with company Methodology.
  • Provided the knowledge transfer between ongoing projects and client issues to ensure components are meeting clients and company needs.
  • Analyze, probe, and resolve client issues in a call center environment.
  • Researched and resolved client issues pertaining to COBRA and FSA accounts in a professional manner.

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5 Client Issues Jobs

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11. IMS

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high Demand
Here's how IMS is used in Senior Client Services Analyst jobs:
  • Created customized client solutions integrating IMS Health databases.
  • Provided clients business intelligence from IMS pharmaceutical database.
  • Performed claims reporting for team and reviews claims for eligibility discrepancies.
  • Examined death claims and processed policy options and beneficiary changes.
  • Delivered and supported IMS database services including weekly, monthly DDD, Xponent, RXDM and EarlyView Audits for clients.
  • Provided recommendations for 15 Swanson UPCs considered for inventory management, shelf life and ingredient product claims.
  • Worked directly with IMS Consulting and client development to improve and enhance client deliverables.
  • Worked extensively with IMS consulting teams to create custom deliverables for clients; maintained, verified and delivered these custom deliverables.

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12. SME

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high Demand
Here's how SME is used in Senior Client Services Analyst jobs:
  • Collaborated with other Trainers, SME's, Instructional Designers, and various levels of corporate entities.
  • Perform regulatory, audit, control assessments, and RCSA reviews.
  • Selected by management to be the SME (Subject Matter Expert) of several products for Hong Kong.

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13. Business Requirements

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high Demand
Here's how Business Requirements is used in Senior Client Services Analyst jobs:
  • Developed internal action plans based on client business requirements in coordination with internal service teams.
  • Performed business requirements gathering, definition, and analysis.
  • Meet the needs of the client in the global marketplace by demonstrating how the system functionality can satisfy their business requirements.

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14. Account Management

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high Demand
Here's how Account Management is used in Senior Client Services Analyst jobs:
  • Provided expertise and advice on calls with technical, account management, vendors, and client when necessary.

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1 Account Management Jobs

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15. Multiple Clients

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average Demand
Here's how Multiple Clients is used in Senior Client Services Analyst jobs:
  • Facilitated the daily flow of essential information to multiple clients for best application of information services from IMS.
  • Certified multiple clients to be able to use RAPTOR as their FIX solution for trading using manual processes.

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16. Technical Support

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average Demand
Here's how Technical Support is used in Senior Client Services Analyst jobs:
  • Analyze internal service metrics to ensure effective technical support is being provided, and provide recommendations for systems and service improvements.
  • Contract position Responsible for providing software and technical support (Level 3) for clients.
  • Provided Tier 2 level technical support ranging from OS to Network environment issues.
  • Provide technical support to over a dozen field technical staff.
  • Provide technical support to Executive group.
  • Provided technical support for approx.
  • Provide client-centric technical support in a fast paced, highly technical environment.
  • Provided direct technical support to the Executive/Senior Mgmt.

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17. Suite

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average Demand
Here's how Suite is used in Senior Client Services Analyst jobs:
  • Provided technical support for over 5,000 users monthly on Microsoft Office Suite.
  • Managed the maintenance activities for 28 multi-state facilities including leading system upgrade activities for the Charge Services suite of applications.
  • Work closely with the clients as a Microsoft Office Suite expert consultant while creating segments for their marketing campaigns.

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18. Active Directory

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average Demand
Here's how Active Directory is used in Senior Client Services Analyst jobs:
  • Manage Active Directory - Creating and removing accounts/computers, Group Policies
  • Reset passwords and configured access for users in active directory Responded to user service tickets in a timely and effective manner.

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19. Powerpoint

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average Demand
Here's how Powerpoint is used in Senior Client Services Analyst jobs:
  • Prepared and delivered PowerPoint presentations that communicated clients account performance related to its benchmarks and the economy as a whole.

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20. Sccm

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average Demand
Here's how Sccm is used in Senior Client Services Analyst jobs:
  • Involved in the design and maintenance of the Windows Desktop images utilizing MDT integration with Microsoft SCCM 2016.
  • Experience with SCCM (Shavlik for third party software), Symantec CMS (Altiris), and WSUS.

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21. SLA

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average Demand
Here's how SLA is used in Senior Client Services Analyst jobs:
  • Translate business needs and expectations into technical specifications.
  • Provide 3rd level technical support for all issues deemed critical by Upper Management and resolve within company SLA.
  • Translated sections of the AccessPLUS custom care database from English to Portuguese for the Product team.
  • Translate reports to Upper Management and provide insight on trends and means to improve team performance.
  • Set up training for the service center regarding Pension Protection Act legislative changes.
  • Communicate Pension Protection Act legislative changes to client.
  • Exceed scorecard goals by closing more that 90% of Level 2 and 100% of Level 1 cases within SLA.
  • Conduct thorough research and make decisions to ensure effective use of resources, legislative compliance, and technology use.
  • Assisted manager with Business Review preparation and presentation; report on SLAs and client reporting requirements.
  • Translated VisionPLUS marketing materials into Portuguese to cater to the Brazilian market.

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22. Ensure Accuracy

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average Demand
Here's how Ensure Accuracy is used in Senior Client Services Analyst jobs:
  • Updated procedures to ensure accuracy & succinctness including updating excessive discrepancy procedures.
  • Audit all entry of employee data into an eligibility/billing system on a weekly basis to ensure accuracy.

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23. External Clients

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average Demand
Here's how External Clients is used in Senior Client Services Analyst jobs:
  • Document and track issues to communicate system related issues to upper management, internal and external clients.
  • Accomplished Relationship Manager that provides service support to both internal and external clients.
  • Support internal and external clients with Open Loop Pre-paid services.
  • Interacted with internal partners and/or external clients/vendors (i.e.

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5 External Clients Jobs

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24. Oversaw

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average Demand
Here's how Oversaw is used in Senior Client Services Analyst jobs:
  • Conceptualized and oversaw the implementation of company-wide quality assurance enhancementsPage 2 of 2

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25. Business Units

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average Demand
Here's how Business Units is used in Senior Client Services Analyst jobs:
  • Drive the execution of market segment initiatives and improvement changes within business units.

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26. OS

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average Demand
Here's how OS is used in Senior Client Services Analyst jobs:
  • Utilized negotiation and diplomacy skills to persuade and influence stakeholders, resulting in quality solutions delivered on-time and cost effectively.
  • Analyzed and calculated Federal regulation and Goldman Sachs equity requirements on investor portfolios to perform specific investment strategies.
  • Work cross-functionally to deliver custom reporting that addressing client business needs, including conducting industry and website research.
  • Defined and prioritized goals, analyzed requirements, and introduced cost-effective solutions.
  • Control liability exposure and communicate industry standards to clients.
  • Deliver strategic consulting services, lead product demos, increase new business opportunities where available, and communicate insights.
  • Coordinated with Account Sales team on special client needs to ensure and boost client satisfaction.
  • Prepared financial statements, including drafting of footnote disclosures under both NZ GAAP and IFRS.
  • Collaborate with management in a cross functional environment with multiple teams at all levels.
  • Increased gross outpatient revenue by 10% over 2 years by improving revenue collection.
  • Worked closely with collection associates and was responsible for overseeing all processes and procedures.
  • Interpreted and analyzed data to facilitate growth and expansion of client's portfolios.
  • Established strong teams by creating a positive and collaborative work environment.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Customized the charging databases of over 20 hospital clients.
  • Posted and analyzed imported and exported files.
  • Recover losses from Servicers due to Origination and Servicing Violations in conjunction with the FHFA initiative.
  • Provided intra-day risk exposure analysis on an account level basis for global client financing.
  • Worked across large teams, hand-in-hand with key client personnel and Deloitte management.
  • Managed offsite immunization clinics staffed with nurses across the United States.

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27. Process Improvement

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average Demand
Here's how Process Improvement is used in Senior Client Services Analyst jobs:
  • Review business processes and procedures, recommend & implement process improvements where necessary.

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28. Client Calls

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average Demand

29. Primary Contact

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average Demand

30. Client Inquiries

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low Demand
Here's how Client Inquiries is used in Senior Client Services Analyst jobs:
  • Partner closely with Accounting and Offshore teams for information to fulfill client inquiries and requests.
  • Handled and resolved tickets for modifications, client inquiries, and research.
  • Respond to client inquiries and create custom ad-hoc reports and research analysis as needed.

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6 Client Inquiries Jobs

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31. New Accounts

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low Demand
Here's how New Accounts is used in Senior Client Services Analyst jobs:
  • Conduct back ground checks for New Accounts (Know Your Customer) and open new accounts for Correspondent Clearing Broker Dealers.

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32. Internal Departments

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low Demand
Here's how Internal Departments is used in Senior Client Services Analyst jobs:
  • Improved service and account coverage to other internal departments including cash and portfolio managers in London.

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33. QA

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low Demand
Here's how QA is used in Senior Client Services Analyst jobs:
  • Create demo based solutions from client data, and be responsible for the QA of demo databases.

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34. Novell

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low Demand
Here's how Novell is used in Senior Client Services Analyst jobs:
  • Administered the Novell LAN and network infrastructure - Configured, planned, and deployed Novell application objects to end users

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35. HR

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low Demand
Here's how HR is used in Senior Client Services Analyst jobs:
  • Worked closely with cross-functional teams throughout the organization to effectively direct the technology initiative.
  • Identified, researched and resolved incidents through troubleshooting and root-cause analysis.
  • Implemented and provided instruction on suggestive selling techniques, multiple selling, follow through and tips on building solid customer relationships.
  • Identified various issues dealing with client use of software, implemented solutions, and saw projects through to resolution.
  • Provide leadership to the team through personal prior experience and also the ability to mentor the group.
  • Maintained productive relationship with internal Sales Teams, Partners and Service Associates through regular communications as needed.
  • Served on Client Services Analyst Steering Committee to enhance client experience through software and process improvements.
  • Maintained, strengthened and grew client relationships through comprehensive oversight and management of all accounts.
  • Interact with customers, peers, and superiors to address employee's HR/Payroll issues.
  • Coordinated all client contact with HR representatives and NTRC client team.
  • Handle escalated issues from clients HR and Payroll Back Office.
  • Boosted efficiency through training and mentoring team members.
  • Completed the request through testing to implementation.
  • File navigation/manipulation thru remote desktop.
  • Evaluated and identified trends in business activities through analytical tests of balance sheet, income statement, and capital accounts.
  • Challenge technical abilities of field staff through defined workflows, documentation, videos and technical meetings.
  • Project Lead on project to combine a clients three monthly projects into one.
  • Provided remote support for users outside the office through VPN and bomgard tool.
  • Develop technical training for new and experienced business unit employees through one-on-one training, classroom training, and written documentation
  • Received three client initiated "Customer Focus Awards" for providing outstanding account service.

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36. VPN

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low Demand
Here's how VPN is used in Senior Client Services Analyst jobs:
  • Deployed, supported and provided training for wireless devices and RSA SecurID & VPN.

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37. Monthly Basis

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low Demand
Here's how Monthly Basis is used in Senior Client Services Analyst jobs:
  • Perform UAT and Implementation testing of LoanTracker software by creating and executing test scenarios on a monthly basis.
  • Prioritized and set goals to effectively manage projects on a daily, weekly and monthly basis.

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38. Problem Resolution

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low Demand
Here's how Problem Resolution is used in Senior Client Services Analyst jobs:
  • Provided support as needed to clients and/or participants in problem resolution, transaction processing and data management.
  • Company wide downsize Dec. '05 Evaluated data to formulate recommendations or problem resolutions; conducted daily audits to identify unusual activity.

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39. Special Projects

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low Demand
Here's how Special Projects is used in Senior Client Services Analyst jobs:
  • Provided additional support on special projects and other escalated tasks, as needed.

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40. New Processes

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low Demand

41. Knowledge Base

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low Demand

42. ADP

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low Demand
Here's how ADP is used in Senior Client Services Analyst jobs:
  • Developed data migration and import/export paradigms and procedures for moving application data to and from external, non-ADP applications to Oracle.
  • Complied with policies and guidelines established by ADP COBRA/FSA Services and the laws mandated by federal government.
  • Consulted as primary ADP GL resource on $13 million upgrade project.
  • Created training curriculums for ADP associates on various aspects of the application and its related components.
  • Analyzed data, interface issues for web-based total compensation solution ADP Total Rewards.

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43. Functional Areas

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low Demand

44. Client Questions

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low Demand
Here's how Client Questions is used in Senior Client Services Analyst jobs:
  • Covered phone and e-mails daily to answer any client questions; completed tasks that arose as a result.
  • Conduct monthly meetings with clients to discuss financial activity and answer client questions or resolve issues.
  • Analyze various data sources to address and research client questions regarding current and historical sales inquiries.
  • Analyzed client questions, interpret data, and determine appropriate resolution of business issues.

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45. Data Warehouse

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low Demand

46. Internal Systems

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low Demand

47. DDD

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low Demand

48. ISO

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low Demand
Here's how ISO is used in Senior Client Services Analyst jobs:
  • Developed strong internal relationships critical to the timely and accurate problem isolation and resolution.
  • Provide front-end support for ISO and merchant account connecting to CPS via various methods with supported VAR/POS software.
  • Perform a liaison role between Enterprise Infrastructure teams to tighten communications and ensure appropriate procedures are followed.
  • Acted as a liaison role, between the call center and developers of the ordering system.
  • Handled supervisor calls and escalated issues in order to mediate client concerns.
  • Served as primary support liaison between pharmaceutical clients and IMS.
  • Worked with bank representatives, merchants and ISO's.
  • Worked with management and team on ISO audits.
  • Served as primary contact with executive-level clients as operations liaison for account retention.
  • Interacted with clients as a business advisor.

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49. Bloomberg

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low Demand

50. System Enhancements

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low Demand
Here's how System Enhancements is used in Senior Client Services Analyst jobs:
  • Led and executed new software release plans with a focus on system enhancements/upgrades.

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Senior Client Services Analyst Jobs

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20 Most Common Skills For A Senior Client Services Analyst

Customer Service

16.2%

Financial Institutions

10.9%

Client Relationships

8.9%

Client Service

6.9%

Setup

6.6%

Pharmaceutical Clients

5.6%

SQL

5.3%

Troubleshoot

4.3%

New Clients

4.3%

Client Issues

4.0%

IMS

3.3%

SME

3.0%

Business Requirements

3.0%

Account Management

2.6%

Multiple Clients

2.6%

Technical Support

2.6%

Suite

2.6%

Active Directory

2.6%

Powerpoint

2.3%

Sccm

2.3%
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Typical Skill-Sets Required For A Senior Client Services Analyst

Rank Skill
1 Customer Service 10.6%
2 Financial Institutions 7.1%
3 Client Relationships 5.8%
4 Client Service 4.5%
5 Setup 4.3%
6 Pharmaceutical Clients 3.7%
7 SQL 3.4%
8 Troubleshoot 2.8%
9 New Clients 2.8%
10 Client Issues 2.6%
11 IMS 2.2%
12 SME 1.9%
13 Business Requirements 1.9%
14 Account Management 1.7%
15 Multiple Clients 1.7%
16 Technical Support 1.7%
17 Suite 1.7%
18 Active Directory 1.7%
19 Powerpoint 1.5%
20 Sccm 1.5%
21 SLA 1.5%
22 Ensure Accuracy 1.5%
23 External Clients 1.5%
24 Oversaw 1.3%
25 Business Units 1.3%
26 OS 1.3%
27 Process Improvement 1.3%
28 Client Calls 1.3%
29 Primary Contact 1.3%
30 Client Inquiries 1.3%
31 New Accounts 1.3%
32 Internal Departments 1.3%
33 QA 1.1%
34 Novell 1.1%
35 HR 1.1%
36 VPN 1.1%
37 Monthly Basis 1.1%
38 Problem Resolution 1.1%
39 Special Projects 1.1%
40 New Processes 1.1%
41 Knowledge Base 1.1%
42 ADP 1.1%
43 Functional Areas 1.1%
44 Client Questions 1.1%
45 Data Warehouse 1.1%
46 Internal Systems 1.1%
47 DDD 0.9%
48 ISO 0.9%
49 Bloomberg 0.9%
50 System Enhancements 0.9%
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