Senior client technical support associate jobs near me - 529 jobs

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at ************************* Essential Functions/Duties/Responsibilities Execute comprehensive communication plans for support operations, coordinating with development, compliance, customer success, and executive teams to ensure aligned service delivery. Demonstrate ability to recognize and hire talent that strengthens the support organization, identifying candidates with strong technical troubleshooting skills and customer service orientation. Use both objective and subjective measurements to guide staff ratings and development plans, ensuring team members receive appropriate feedback and career growth opportunities. Create appropriate staff level development goals that align with individual capabilities and support team objectives while fostering technical skill advancement. Handle critical conversations with staff regarding performance, escalations, customer feedback, and professional development in a constructive and supportive manner. Effectively mentor and improve technical and customer service skills appropriate to each team member's level, ensuring continuous development in troubleshooting and platform expertise. Set accurate time estimates for support activities assigned to the team, ensuring realistic planning for incident resolution and project support commitments. Maintain accountability for work product of the team, ensuring all support deliverables meet quality standards and customer satisfaction requirements. Delegate effectively, distributing support cases and projects based on individual strengths and development needs while maintaining oversight and guidance. Maintain team's effectiveness, quality, and morale during high-pressure periods, platform outages, and organizational changes affecting support operations. Oversee comprehensive job monitoring and system health surveillance for payroll tax platforms, ensuring proactive identification of performance issues and potential service disruptions. Manage incident triage processes to ensure proper prioritization, escalation, and resolution of platform issues while maintaining customer communication and expectation management. Coordinate ad-hoc analysis and investigation of platform anomalies, performance issues, and customer-reported problems to identify root causes and prevent recurrence. Lead customer ticket support operations including assignment, tracking, resolution, and customer communication to ensure timely and satisfactory problem resolution. Implement AI tools and automation to enhance support efficiency, automate routine tasks, and improve incident detection and resolution capabilities. Ensure established standards and best practices are consistently used across all support activities, incident management, and customer interactions. Communicate successes of individuals and the team effectively to senior leadership, highlighting support achievements and customer satisfaction improvements. Provide innovation and process improvement guidance to enhance support methodologies, reduce resolution times, and improve overall platform reliability. Competencies Strong technical understanding of payroll tax platforms including system architecture, database operations, integration points, and common failure modes. Proven leadership and people management capabilities with experience building and developing high-performing technical support teams. Excellent troubleshooting and analytical skills with ability to guide team through complex technical investigations and root cause analysis. Strong customer service orientation with understanding of how support operations impact customer satisfaction and business relationships. Incident management and ITIL methodology expertise with experience implementing structured support processes and service level agreements. Proficiency with monitoring and alerting tools including application performance monitoring, log analysis, and automated incident detection systems. Knowledge of payroll tax compliance requirements sufficient to understand business impact of platform issues and prioritize resolution efforts appropriately. Project management and coordination abilities to effectively manage multiple support initiatives while maintaining service quality. Coaching and mentoring abilities to develop team members' technical skills, troubleshooting capabilities, and career progression. Supervisory Responsibility This role has direct supervisory responsibility for a team of Technical Support Specialists focused on payroll tax platforms. Responsibilities include performance management, professional development, goal setting, hiring decisions, and coordination of support operations. Qualifications and Experience Bachelor's degree in Computer Science, Information Technology, or related technical field. 8+ years of technical support experience with focus on enterprise applications, preferably in payroll, tax, or financial services environments. 5+ years of application support experience including job monitoring, incident triage, troubleshooting, and customer ticket resolution. 3+ years of management or team leadership experience with responsibility for staff development, performance management, and support operations. Strong understanding of database systems, particularly Microsoft SQL Server, including query optimization and performance troubleshooting. Experience with monitoring tools, log analysis platforms, and automated alerting systems for proactive issue identification. Proven track record of hiring and developing support talent with ability to assess technical skills, coach performance, and create development pathways. Basic understanding of payroll tax principles and compliance requirements sufficient to understand business context of platform issues. Preferred Skills ITIL certification or equivalent service management credentials demonstrating structured approach to support operations. Experience with payroll or tax software platforms with understanding of batch processing, regulatory reporting, and compliance validation. Advanced experience with application performance monitoring tools such as New Relic, AppDynamics, or similar platforms. Scripting and automation skills in PowerShell, Python, or similar languages for process improvement and efficiency gains. Experience with AI tools for support enhancement including automated ticket routing, intelligent alerting, and predictive maintenance capabilities. Cloud platform experience with AWS, Azure, or similar environments including monitoring and troubleshooting cloud-based applications. Customer service management experience with understanding of SLA management, customer communication, and satisfaction measurement. Leadership development training or certification with focus on team building, performance management, and coaching methodologies. Experience with ticketing systems and knowledge management platforms for efficient case management and information sharing. Budget management experience with understanding of support cost optimization and resource allocation strategies. #LI-REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

InterPayments is a San Francisco, CA-based, FinTech SaaS company sitting at the exciting intersection of payments and data intelligence. Our Mission is to empower merchants and the software vendors they use to lower payment processing costs. We create innovative data services that Fortune 1000 companies rely upon to lower fees by putting payments in competition on every swipe. We empower dedicated team-first individuals who are driven to solve problems to foster innovation, perform at their highest potential, and make a meaningful impact - while creating meaningful relationships along the way. Role & Purpose This role is fully remote. This is a cornerstone role for customer satisfaction with high-impact, cross-functional collaboration across Sales, Product, Engineering, Finance, and Customer Success. You value building trust and long-term relationships, enjoy consulting customers, and find satisfaction in turning uncertainty into relief. You're motivated by creating mutual success and solving interesting technical problems, even when the answer isn't obvious at first. --- What You'll Do · Support the Company's technical operations by addressing customer questions and challenges in the InterPayments Support Center. · Assist in onboarding and offboarding merchants. · Monitor Support Center status queues to ensure prompt responses and appropriate use of technology to meet business goals. · Ensure inquiries and statuses are accurately reflected in the Support Center. · Run and present monthly reporting to ensure we're meeting customer support goals. · Keep management informed of FAQs, trends, and response times. · Manage external customer communications regarding upcoming changes or issues. · Monitor and respond to customer inquiries; build long-term relationships with customers. · Become an expert in InterPayments' products and identify areas for improvement; document processes to reduce future support issues and speed time-to-resolution. Team Leadership and Operations · Define and continuously improve SLAs, escalation paths, and on-call rotations. · Establish a knowledge base and standard operating procedures for repeatable excellence. · Partner tightly with Product and Engineering to triage, track, and close issues; feed learnings back into roadmap and implementation processes. · Develop KPIs and dashboards (e.g., first response time, time to resolution, CSAT) and drive operational reviews. --- Requirements (Must-Have) · 2+ years of technical support experience in the payments industry, including hands-on payment gateway experience (e.g., API-based integrations, webhooks, tokenization, auth/capture/settlement, decline codes). Gateway experience is required. · A desire to own outcomes; self-starter who can execute with minimal supervision, prioritize, balance multiple items, and meet deadlines. · Client relationship management skills; able to engage in both business-level and technical conversations across customer stakeholders. · Strong product sense; energized by solving difficult user problems. · Clear, decisive written and verbal communication skills. · Familiarity with APIs and ability to explain API concepts to technical and non-technical audiences. · Comfort experimenting with new strategies and technologies (including AI) to improve impact and communication. · Proven ability to work cross-functionally with internal teams and external parties; responsible and accountable with strong follow-through. · Attention to detail, deep curiosity, calm under pressure, and strong customer empathy. --- Who You Are You uncover complex problems and find professional fulfillment in solving them. You put yourself in the customer's mindset to anticipate issues before they happen. · Team-oriented: you thrive in inclusive, collaborative environments and step up for your teammates. · Impact-driven: you take pride in being trusted to deliver results and embrace a growth mindset. · Structured decision maker: you investigate root causes, simplify, and consider 2nd/3rd order effects-optimistically paranoid about unknowns. --- InterPayments' Values · Customers and mission first: we align our goals with customer outcomes and our mission and keep their perspective central in decisions. · Always build trust: we focus on the long-term, assume good intent, act ethically, and are responsive and reliable in every interaction. · Do the hard(er) thing: we reject complacency, seek honest feedback, stay relentlessly curious, simplify complexity, and make data-driven decisions-even when it takes more work. --- Remote pay range$75,000-$90,000 USD InterPayments' core values are the building blocks of how we achieve our mission: Obsess about our Customers' and Partners' Needs; Be Relentless, Resilient, and Responsive; Collaborate with Teammates, Customers, and Partners; Act with Integrity and Empathy; Outperform your Potential; and Communicate Honestly and Respectfully. Remote Work Eligibility: This position is open to candidates who are located in the United States. All remote roles are limited to U.S.- based residents, and the company does not sponsor visas or employ individuals who require work authorization outside of the United States. Only applicants who are legally authorized to work in the U.S. will be considered. InterPayments is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and encourage all qualified applicants to apply.

Join CMIT Solutions of Hartford & Stamford as a Part Time IT Support Associate and embark on an exciting journey to enhance your IT expertise. This role offers you the unique opportunity to work from the comfort of your home, allowing for a flexible schedule that empowers you to balance your professional and personal life. With a pay rate ranging from $18 to $30 per hour, this position is ideal for IT professionals looking to upskill or those looking to transition into the tech field. You'll be part of a collaborative vibrant team that values problem-solving and customer-centricity, enabling you to grow and develop your skills in a supportive environment. Don't miss the chance to work in a dynamic culture based in Stamford, CT, that prioritizes high performance and innovation. Take the first step towards a fulfilling career in IT today! A little about us CMIT Solutions of Stamford: At the heart of our work culture is a strong commitment to collaboration. We believe that success is built through teamwork, mutual support, and a shared vision. As a forward-thinking company focused on long-term growth, we're constantly seeking innovative ways to improve and evolve. Our detail-oriented and organized approach ensures that every project is thoughtfully planned and flawlessly executed. This structure enables us to work efficiently, deliver exceptional results, and consistently exceed expectations. When you join our team, you become part of a welcoming, inclusive community where your contributions are truly valued, and your personal and professional growth is actively supported. We take pride in fostering a positive environment where everyone feels respected, appreciated, and empowered to thrive. We are looking for a curious, motivated, and tech-savvy individual who thrives in a self-paced environment and is excited to learn, research, connect with others, and help drive business growth using AI and digital tools. What it's like to be An IT Support Associate at IT Support Associate As a IT Support Associate at CMIT Solutions of Hartford & Stamford, your day begins with an engaging 8am team meeting that sets the stage for the day. You'll collaborate with skilled colleagues to tackle our clients' IT challenges and positioning yourself as their trusted hero. This role offers the chance to deepen your knowledge of emerging technologies while managing your tasks through diligent ticket updates-an essential part of our commitment to excellence. With the flexibility to work from home or visit client sites, you can maintain a healthy work-life balance. Each day presents exciting opportunities to solve complex problems, enhancing both your skills and the success of our clients. Join us and thrive in a customer-centric, energetic work culture that values collaboration and innovation. Requirements for this IT Support Associate job To excel as a technical specialist at CMIT Solutions of Hartford & Stamford, a diverse set of technical skills is essential. Proficiency in Windows 10 and Windows 11, as well as MACOS, ensures you can navigate various operating systems effectively. Familiarity with M365 enhances your ability to support cloud technologies and streamline client communications. A basic understanding of networking and server concepts is crucial for resolving connectivity issues and managing infrastructure efficiently. Competence in equipment installation and wire management plays a significant role in maintaining a well-organized IT area. Additionally, cabling skills such as ethernet terminations are vital for ensuring reliable network performance. Your ability to leverage these tools and techniques will be key to addressing IT challenges and delivering exceptional service to our clients. Join us to apply your skills in a dynamic environment that values innovation and collaboration. Knowledge and skills required for the position are: Windows 10 Windows 11 MACOS Microsoft 365 Cloud technologies networking concepts equipment installation Co-Pilot or ChatGPT Get started with our team! We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today! #stamford #connecticut #remote #flexible #AI #artificial Intelligence #Microsoft #growth

About Latham & Watkins Latham & Watkins is one of the world's leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers globally and offer unmatched expertise and resources to help you grow from an intellectually curious self-starter into an exceptional lawyer. If you aspire to be the best, this is where you belong. About the Practice Group Latham's data and technology transactions team helps clients negotiate their most complex and important technology contracts and alliances, develop secure and compliant platforms and products, and realize the maximum value of their data and IP assets. Our group brings together the deep technical and regulatory experience and industry-focused commercial sensibility of a boutique practice combined with the global reach and depth of a first-tier global law firm. We provide strategic guidance and representation to the world's leading corporations, financial institutions, platforms, and emerging tech companies on the full range of transactions and the regulation of technology and data. Latham helps companies negotiate their key strategic alliances, joint ventures, collaborations, outsourcing and cloud agreements, and IP and technology licenses across industries and market sectors. We help clients develop strategies to protect and make maximum use of technology and data against the backdrop of an ever-evolving internet and ever-increasing regulation. We integrate seamlessly with our market-leading corporate and finance teams to provide focused guidance on the IP, technology, and data aspects of major transactions - from asset commercialization to complex carve-outs. About the Role Data and Technology Transactions Practice is seeking a highly qualified associate with a minimum of three years of experience to join our 4th to 7th year associate class. The ideal candidate will have experience working on technology and intellectual property transactions such as technology licensing agreements, development agreements, consulting services agreements, distribution agreements, strategic alliances, website and mobile application licenses, and terms of use. Additionally, the candidate should have experience in IP-related work on acquisition, investment, or financing transactions. Main Contact Details ********************* ********************************** Additional Information Investing in the well-being of our lawyers and staff is among the firm's highest priorities. Through our “LiveWell Latham” program, we offer best-in-class benefits and comprehensive resources designed to support you and your loved ones through all life's moments - from building a family and taking care of loved ones, to managing your health and saving for the future. Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute. We periodically provide demographic data to legal publications, bar associations, civic and community organizations, and in some instances, to local, state, and federal government agencies as required by law or contract. So that the firm can provide this information accurately, we request that you consider self-identifying. Please click here to review your rights under U.S. employment laws. In accordance with Latham & Watkins policies, associates in this role must protect and maintain any highly sensitive, confidential, privileged, financial and/or proprietary information that Latham & Watkins retains either as part of the legal services the Firm provides to clients or for internal purposes. Los Angeles: Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO). Please click the link above to review the Ordinance. San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please click the link above to review the Ordinance. Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. An employer that violates this law may be subject to fines and/or a private right of action for $500 in statutory damages “for each such violation,” among other things. Pay Range Associate Base Salary Discretionary bonuses may be available depending on application circumstances and position. Class of US Payroll 2026 $225,000 2025 $225,000 2024 $235,000 2023 $260,000 2022 $310,000 2021 $365,000 2020 $390,000 2019 $420,000 2018 $435,000

Deriva Energy is seeking an Associate Technologist, Renewables. This is both the entry level and initial training level for the Large Corrective team. Trainees, under close supervision and in accordance with established safety and technical procedures, learn and perform increasingly difficult duties of a semi-technical nature in a specialized program. When incumbents become proficient in their duties, they work under general supervision and guidelines performing routine tasks and assist higher level technicians more complex and difficult tasks. A Level 1 will have received the initial DRA training and will have completed the core concepts knowledge requirement. A Level 1 will be teamed up with a Level 2, 3, or 4. Employees at this level will receive instruction and oversight as new or unusual situations arise while they become more familiar with operating procedures and policies. This will be a traveling position for 6 weeks on and 1 week off with no pay. Next Class start dates 12/1 1/5 Responsibilities Repair and maintenance of Wind Fleet Perform small and large corrective tasks on wind turbines Lead teams of technicians as assigned on tasks within areas of developed expertise Interact directly with customers as directed by manager. Develop technical expertise for the identification and resolution of problems and complete repairs to electrical generating equipment on an increasing number of technologies and tasks Strive to continuously improve job-related and technical knowledge, skills and performance Diagnose and resolve faults on wind turbines as they relate to mechanical, electrical, and hydraulic problems Perform assigned tasks in accordance with all policy and procedures Support business goals through safe and efficient execution of assigned tasks Develops positive working relationships with team members and customers Assist with scheduling, dispatching and travel coordination in support of project requirements Oversee subcontractor activities on site as directed Climb up to 400 ft. several times daily Always maintain a high level of safety awareness Work in a outdoor environment for an extended period of time Operate equipment including but not limited to forklifts and commercial motor vehicles Basic Qualifications High School/GED Education Desired Qualifications One (1) Year or more Electrical and Mechanical experience Basic Electricity, Mechanical Fundamentals, and Environmental, Health and Safety Fundamentals Demonstrated ability to work with a variety of individuals from various socio-economic, cultural and ethnic backgrounds. Good written and oral communication skills Gearbox repair experience or specific manufacturing training certs Mechanical repair experience Posses a valid driver's license and have a clean driving record Able to pass a background check and pass a drug test prior to start date Understanding of basic principles of project management Working Conditions Working from a suspended platform or lift Able to lift up to 50 pounds This position contains a weight restriction of 265 pounds as an essential function of the job. The purpose of this restriction is to ensure that all weight rated equipment is used in an appropriate and safe manner within maximum allowed weight loading. Ability to be flexible with changing schedule due to unforeseen delays Must have Valid driver's license Proficient with tablets and computers Benefits Health Insurance Dental Insurance Vision Insurance 401(k) with matching Employee assistance program Flexible spending account Life insurance Paid time off Parental leave Additional Information: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Deriva welcomes veterans of the United States Armed Forces to apply for this position. Deriva includes veterans of all branches and a diverse set of occupational specialties. We value the independent thinking, problem solving, leadership, and teamwork that our veterans have developed through their service. We welcome applications from any service and any military occupational specialty. Deriva Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

Are you ready to break free from the confines of the traditional 9-5 and unleash your full potential as a leader? Look no further! We're seeking driven individuals who are passionate about helping others and aspiring to reach top-level leadership positions. Why Join Us?1. Work from Home: Enjoy the freedom and flexibility of working remotely, allowing you to create your ideal workspace and balance your professional and personal life with ease.2. Help People: Make a meaningful impact by providing valuable solutions to our customers while leading and motivating your team to success.3. Mentorship for Top-Level Leadership: Receive personalized mentorship from seasoned executives who are committed to helping you develop the skills and mindset needed to excel in top-level leadership roles.4. Flex Schedule: Design your own work schedule to fit your lifestyle and maximize productivity, giving you the autonomy to manage your time effectively.5. Embrace Your Potential: Join a team that recognizes your ambition and supports your growth journey, empowering you to realize your full potential beyond the limitations of a traditional 9-5 job. Qualifications:• Proven track record in sales leadership or a strong desire to transition into a leadership role.• Excellent communication and negotiation skills.• Self-motivated with a drive to succeed and exceed goals.• Ability to thrive in a remote work environment and collaborate effectively with team members. If you're ready to elevate your career and embrace a new way of working that aligns with your ambitions, apply now! Take the leap towards a fulfilling career where you can lead, inspire, and make a difference from the comfort of your home. Don't settle for the ordinary. Join us and become a part of a dynamic team where you can unleash your potential and redefine what success means to you. Apply today and embark on a journey towards becoming a top-level sales leader! *All interviews will be conducted via Zoom video conferencing

A well-known, middle-market Private Equity firm specializing in technology investments is looking for a BDAssociate to join their growing team. The ideal candidate will have business development experience in the VC or PE space or adjacent experience from an expert network or consulting firm. This position can be based in Knoxville, Atlanta, Nashville or Remote.

Department: Technology Reports to: Director, Enterprise IT Support Travel: ≤ 10% Pay Range: $100,000 - $131,500 * *New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role. Vibrant Emotional Health's groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position Overview: The 988 Technical Support Manager's role is to oversee all 988 Help Desk staff (15) and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of incidents, including the monitoring, tracking, and coordination of 988 Help Desk functions. The Technical Support Manager is also responsible for planning, designing, and analyzing the organization's 988 Help Desk according to best practices while ensuring high levels of customer service quality and availability. This individual will develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions. This manager is also responsible for staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans. Duties/Responsibilities: Strategy & Planning Develop Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes. Develop policies and procedures that outline how problems are identified, documented, assigned, and corrected. Analyze the performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance the quality of service and prevent future problems. Acquisition & Deployment: Collaborate with other departments to identify and/or procure Help Desk software for internal staff and external clients. Conduct research on emerging products, services, protocols, and standards in support of Help Desk technology procurement and development efforts. Liaise with vendors for the procurement of new systems technologies; oversee the installation and resolve adaptation issues. Ensure appropriate training initiatives for new and existing staff. Operational Management: Manage the processing of incoming requests to the Help Desk via both telephone and email to ensure courteous, timely, and effective resolution of end-user issues. Develop and enforce request handling and escalation policies and procedures. Track and analyze trends in Help Desk requests and generate statistical reports. Assess the need for any system reconfigurations (minor or significant) based on request trends and make recommendations. Identify, recommend, develop, and implement end-user training programs to increase computer literacy and self-sufficiency. Oversee the development and communication of help sheets, usage guides, and FAQs for end users. Oversee the development, implementation, and administration of Help desk staff training procedures and policies. Train, coach, and mentor Help Desk Technicians and other junior staff. Manage the overall Help Desk activities and staff. Contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary. Monitor incident trends and anticipate potential problems for proactive resolution. Required Skills/Abilities: Hands-on experience with Help Desk and remote-control software Hands-on experience with a wide variety of computer software, hardware, and peripherals, including Microsoft365, Azure, AWS Experience with computer security systems, password, and file protection protocols Basic networking knowledge to support desktop issues Solid technical background with an ability to give instructions to a non-technical audience Customer-service oriented with a problem-solving attitude Excellent written and verbal communications skills Team management skills Team-oriented, possess a positive attitude, and work well with others. Genuine passion for providing excellent customer service and a problem-solving attitude. Required Qualifications: 5+ years of professional or technical experience in IT with a strong background in all aspects of customer service. 2+ years' current management experience that demonstrates proficiency in leadership techniques and management of resources. Experience managing a 24/7 support team a plus Hands-on experience with a wide variety of computer software, hardware, and peripherals, including Microsoft365, Azure, AWS Experience with Genesys Cloud and Salesforce a plus Basic networking knowledge to support desktop issues Other Requirements: Must be team-oriented, possess a positive attitude, and work well with others. Have a genuine passion for providing excellent customer service and a problem-solving attitude. Must be able to meet outside of regular hours with 2nd and 3rd shift teams on occasion (between 5-6PM ET and 7-8AM ET) We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process. Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from *************** email address.

If you are a seasoned project leader with a sharp focus on IT user support and a passion for optimizing service delivery, this opportunity offers the chance to drive meaningful change in a dynamic insurance environment. Join a team where your ability to lead cross-functional initiatives and streamline support operations will have a direct impact. Visa Sponsorship: Not available Relocation Assistance: Not offered About the Role The Project Manager will oversee initiatives focused on IT user support. This role requires strong project ownership, hands-on leadership of IT support teams, and close coordination with business stakeholders. The successful candidate will be responsible for delivering strategic improvements to service management functions, tools, and workflows. Key Responsibilities Lead and manage multiple IT user support projects from planning through implementation Define project objectives and success metrics in collaboration with stakeholders Assign and track tasks, coordinate project timelines, and ensure quality outcomes Mentor and support the IT user support team while fostering continuous process improvement Maintain regular communication with cross-functional teams to update on progress, risks, and issues Optimize support operations using ITIL frameworks and best practices Ensure complete and accurate project documentation for audit and compliance purposes Must-Have Qualifications Minimum 10 years of experience in IT, with 5 or more years in a formal Project Management capacity Proven track record leading user support or service delivery projects in enterprise settings Deep understanding of IT support methodologies and service operations (e.g. ITIL) Familiarity with Applied Systems or Vertafore platforms such as Epic, Sagitta, BenefitPoint, or ImageRight Strong leadership experience guiding geographically distributed or cross-functional teams High proficiency in tools like Jira, Microsoft Project, or similar project management software Excellent written and verbal communication skills with the ability to manage stakeholder expectations Bachelors degree in Information Technology, Business Administration, or related field PMP certification is preferred but not required Preferred Industry Background Insurance, brokerage, or benefits management systems Application support and IT operations within regulated industries

Join our team to innovate in risk mitigation, leveraging your skills in a fast-paced, impactful environment. As a Tech Risk & Controls Associate in the Global Tech Chief Data & Analytics Office, you will be a part of a team that supports the implementation of risk mitigation strategies, controls and action plans for the firm. Working closely with the data, engineering, and technology risk teams and cross-functional partners, you contribute your skills and insights to the continuous improvement of risk management methods. As a valued member of the team, you will have the opportunity to learn and grow, learn, and make a tangible impact on technology risk and controls at the firm. Job responsibilities Assist in monitoring technology, data, and AI risks, ensuring compliance with firm standards, regulatory requirements, and industry best practices. Support the design and implementation of governance frameworks, policies, and procedures for data and AI. Collaborate with stakeholders to develop and implement risk mitigation strategies, controls, and action plans for technology-aligned processes. Monitor and evaluate the effectiveness of implemented controls, contribute to the recommendations for improvements and addressing gaps in risk management. Communicate risk-related findings and updates to relevant stakeholders, ensuring alignment with organizational objectives and risk appetite. Stay informed about industry trends, regulatory changes, and emerging risks related to technology, data, and AI governance. Create executive-level PowerPoint presentations to communicate governance initiatives, risk findings, and recommendations to senior leadership. Assist in planning, tracking, and reporting on governance-related projects and initiatives, ensuring timely delivery and effective coordination. Document and maintain accurate documentation of policies, procedures, meeting minutes, and action items for audit and compliance purposes. Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise in technology risk management, data governance, AI/ML governance, information security. Proficient in risk identification, assessment, and control evaluation, with a strong understanding of industry standards. Demonstrated ability to analyze complex issues, develop risk mitigation strategies, and communicate effectively with stakeholders. Exposure to risk management frameworks, regulations, and industry best practices. Strong curiosity and eagerness to continuously learn and adapt in an evolving global, regulatory, and technology environment. Ability to partner effectively with diverse stakeholders and drive consensus. Ability to work independently and as part of a team: Self-motivated, proactive, and collaborative. Comfortable with change and eager to learn new tools, technologies, and governance practices. Advanced PowerPoint skills: Proven ability to create professional, executive-ready presentations using advanced features. Preferred qualifications, capabilities, and skills CISM, CRISC, CISSP, CIPT or other industry-recognized risk certifications Project management experience or certification (e.g., PMP, CAPM): Experience supporting or leading governance-related projects. Experience developing training or awareness materials: Ability to create and deliver content that promotes governance best practices.

Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit along the way. We're growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity. Why You'll Love This Role Cribl is seeking Senior Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams. In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software and enjoying all the goat gifs the internet has to offer. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration. As An Active Member Of Our Team, You Will… Develop a deep technical understanding of Cribl Stream and our other products. Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues. Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions. This position will require stand-by, on-call, or off-hours duties. If You've Got It - We Want It BS degree in Computer Science or similar degree, or equivalent work experience. 5+ years' experience supporting enterprise customers or working hands-on with distributed systems. Passionate about working on complex technical issues. Expert-level troubleshooting, problem-solving skills, and critical thinking. Excellent client-facing skills, excellent written and verbal communication skills. Experience with Linux, AWS, Azure, and Networking. Top Secret Security clearance Bonus Points/Preferred Qualifications: Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies Regex and JavaScript experience is a Plus Salary Range ($104,000 - $163,000) The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus #LI-KJ1 #LI-Remote Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you'll ever meet at cribl.io/about-us.

What You Will Be Doing We are seeking a Senior Customer Support Engineer to provide advanced technical support to its customers and partners. You will apply system-level expertise to resolve complex customer issues while being an active member of the team. What You Need for this Position Excellent Customer Support skills, e.g. customer facing oral and written communications, managing hot customers, troubleshooting complex system problems Linux/Unix triage skills Networking triage skills (networking, and networked storage technologies) Scripting (e.g. shells, Bash, Perl, Python) Expertise in Backup Applications (e.g. Backup Exec, Commvault, IBM Spectrum Protect, NetBackup, Oracle RMAN, Veeam) BA/BS in Computer Science or Technology preferred (or equivalent work experience) What's In It for You 3 weeks Vacation/PTO 6 days of sick time Medical Dental Vision non-matching 401k

Are you ready? If so, then come be a part of our Technical Support team as an innovative leader in healthcare interoperability. Life Image, is currently seeking a technical support guru to help us drive overall client satisfaction based on the consistent delivery of Life Image's next generation and legacy applications. Do you want to make a difference? Are you ready to bring your career to the next level? Do you want to work for a company that will enable you to put your passion, experience, and technical support skills to work supporting first in kind applications that will help change healthcare for the better? Anything is possible with you and our team. The talent of our team is what has made us the global leader in healthcare interoperability. At Life Image we hire the best people, and help them grow professionally, ensuring a bright future for our teams and our partners. This position will be remote based in the assigned region. POSITION OVERVIEW In this role, the Senior Technical Support Engineer is responsible for providing technical assistance for Life Image's applications to customers via phone, email, and other channels as appropriate. The Senior Technical Support Engineer focuses on in-depth problem analysis of Life Image's applications and their integration into customer environments using fundamental troubleshooting skills and technical knowledge to isolate, analyze, and provide resolution to customer issues. RESPONSIBILITIES Applies advanced technical expertise to resolve Level I thru Level III technical issues. Answer daily customer calls and email tickets efficiently, exceeding customer expectations by providing outstanding customer service. Analyze break/fix issues and work with empathy and a sense of urgency to deliver solutions to meet customer needs. Manage customer cases and document all customer interactions and resolutions in Salesforce, our case management system. Actively contribute to our technical knowledge base, online community, and other technical documentation. Collaborate and take ownership of technical issues and work with internal teams in identifying product defects, designing solutions, and testing. Work effectively with cross-functional teams including Sales, Product, Engineering, and Technical Operations. Support customers by responding within the designated service-level agreement (SLA) period to incoming customer inquiries about our applications. Proactively update our customers and ensure that they are satisfied with our support service. As a 24x7x365 organization, holidays and on-call responsibilities; is required. REQUIREMENTS Bachelor's degree in Computer Science, or equivalent relevant work experience. 5+ years of experience in a Tier I thru Tier III support environment and/or advanced networking and database experience (advanced experience w/ one of the following MS-SQL, Oracle, MySQL and SQL queries). Experience with the implementation and support of Radiology Information Systems (RIS), Picture Archiving and Communications Systems (PACS), and/or Diagnostic Imaging Workflow Management solutions. Experience with supporting OS (primarily Linux), application servers (Apache Tomcat). Knowledge of network and web related protocols (e.g. TCP/IP, LDAP, HTTP, HTTPS), firewalls, proxies, web servers. Excellent verbal and written communication skills. Advanced troubleshooting skills in a technical environment. Excellent analytical and problem solving skills. Life Image offers a comprehensive compensation and benefits package, including paid holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. Life Image's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Verification of employment eligibility will be required as a condition of hire.

Requisition ID: 913472 Position: Full-Time Total Rewards: Benefits/Incentive Information If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! GENERAL FUNCTION The Associate Technician supports the production department by meeting productivity and quality standards. MAJOR DUTIES AND RESPONSIBILITIES Adheres to and motivates others to follow the work instructions. Completes equipment calibration and setup; promptly communicates any maintenance issues to Supervisor. Proactively identifies quality, process, and workflow problems; informs Supervisor of any outstanding or re-occurring issues. Participates in the training of Associates; mentors new hires and cross-trains associates as necessary. Actively communicates and shares information and expectations with Supervisor; participates in team meetings and focus groups and offers input on facility issues. Demonstrates a positive attitude; treats all associates with respect and dignity. Reports any issues/concerns to Supervisor. Actively supports management decisions and communicates concerns when appropriate; assists the Team Leader and Supervisor in the execution of their duties. Maintains a clean, safe work area; notifies Supervisor of potential safety/health issues. Supports, follows and monitors all safety requirements and provides immediate feedback to all/anywhere necessary. Maintains adherence to company policies. BASIC QUALIFICATIONS High School Diploma or GED Previous experience working in a fast paced environment Ability to communicate clearly and concisely Ability to prioritize, maintain organization and meet strict deadlines Reliable in attendance and punctuality, including breaks and lunch periods PREFERRED QUALIFICATIONS This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ********************************. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. .job Title{ display:none !important; } Nearest Major Market: Columbus Job Segment: Supply Chain, Facilities, Social Media, Supply, Ophthalmic, Operations, Marketing, Healthcare

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry's highest-rated provider for third-party software support services for VMware, Oracle, SAP, JD Edwards and Microsoft. We have an immediate need for an experienced VMware L3 Support Engineer: Occasional after hours, weekends and holidays support for urgent customer issues. Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues. Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer's systems. Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model. Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases. Provide when requested root cause analysis for technical issues. Assist with creating and maintaining relevant knowledge articles. Work with other internal stakeholders as needed to enhance the overall customer experience. Strong analytical and problem-solving skills Promote best practise and new methodologies Role skill requirements: Minimum 5 years' experience across VMware core technologies at a senior support level. Experience in handling critical customer situations. Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs. Understanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies Understanding of Edge Services: Load balancer configuration, NAT and VPN. Knowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch). Knowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE). Knowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates. Proficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment. Proficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design Proficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization. Familiarity with systems management concepts, processes and standards (e. g. SNMP); capacity/performance management and tuning; and storage and network management. Certifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus We are committed to fair and equitable compensation practices. As such, compensation will ultimately be in line with the labor market data, and the location in which the position is filled. Final compensation for this role will be determined by various factors such as education, experience, knowledge, skills, and abilities of the candidate, and alignment with labor market data and geographic location. US - Pay Transparency $125,000-$135,000 USD For California based applicants, see our CCPA policy here - Privacy Policy

Job Title: Senior Technical Support Engineer Job Type: Full-Time Travel Requirement: ~20% About the Role As a Senior Technical Support Engineer, you will be a key player in supporting our global customer base across a wide range of Qualitrol products, including transformer, GIS, grid, and circuit breaker monitoring systems. You will act as a technical expert, collaborating closely with Engineering and Field Service teams to resolve issues and ensure customer satisfaction. Key Responsibilities Diagnose and troubleshoot technical issues for monitoring devices: Transformer Monitoring: Online DGA (TM1, TM3, TM8), QTMS, QTMS-BM, QPDM Grid Monitoring: IDM+, FL, Informa GIS Monitoring: QPDM Gen3 Circuit Breaker Monitoring: QBCM Provide remote support for installation, commissioning, maintenance, and repairs Troubleshoot communication protocols and support SCADA system integration (Modbus, DNP3, IEC61850) Guide customers through technical solutions via phone, email, remote connection, or chat Track and resolve issues within agreed timeframes Provide post-sales support for CBM projects Escalate unresolved issues to Engineering or Quality teams Log all support activities in Salesforce Prepare accurate reports and documentation Maintain strong client relationships and contribute to training initiatives Required Qualifications 5+ years of experience in technical support, field service, or R&D Proven troubleshooting and problem-solving skills Strong verbal and written communication abilities Ability to interpret engineering documents and wiring diagrams Valid driver's license Preferred Qualifications Bachelor's degree in Electrical or Electronic Engineering or related field Experience with substation layouts and technical training Familiarity with SCADA communication and IEC61850 protocols #LI-PW1

The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more complex issue and is the second level support across our Synapse products. This engineer is expected be able to resolve most of the cases that are presented to them and responsible for documenting more in-depth evaluations of issues that they are unable to resolve. This engineer must be comfortable with making decisions while working on these more complex issues. This role requires a firm grasp of time management and organizational skills. To meet the needs of our customers, working outside normal business hours and on some weekends/holidays is required. In addition to working OT to handle workload and meet required metrics/expectations. Company Overview At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: *************************************************** Job Description Duties and Responsibilities: Supports our Synapse products by remotely troubleshooting and resolving issues, assessing and clearing monitor alarms, and providing our customers with timely responses. Works on 3rd party hardware, software, and network related issues that are sold or supported by FUJIFILM. Effectively and efficiently uses the FUJIFULM knowledge resources available to help in the troubleshooting process. Collaborates with peers and other team members when working on more complex technical issues. Effectively documents cases throughout the process of troubleshooting the issue. Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next level engineer when an issue cannot be resolved. Engineers must have the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document the interactions within a case. Works cross-functionally with other Synapse teams/products as required and handles other duties as assigned. Monitors TAC phone system wall boards to ensure that proper statuses are maintained. Positive customer surveys, documentation accuracy and consistency, timely case and project completion, and finishing the assigned trainings are standard expectations for all FUJI engineers. Maintains a high level of success with yearly goals provided by your manager and metrics defined on a team level. Working outside of normal business hours, overtime, holidays, and participation in an on-call rotation are required to cover the needs of the business. Some short notice overnight travel, based on the needs of the business, to work on customer systems. Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures. Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards. Qualifications: Baseline Qualifications: Bachelor's Degree, Trade School Certification (Industry related), or Industry Experience Equivalent One or more industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications preferred). Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle. Knowledge of current network technologies. Superior communication and interpersonal skills, excellent phone manner. Ability to achieve results and meet goals in a fast-paced, team environment. Ability to make independent decisions based on interpretation of technology data and product knowledge. Excellent organizational and multi-tasking skills. Knowledge of Synapse workflows and their implementations. Knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM) Preferred Qualifications: FUJIFILM Synapse Administration experience. Working knowledge of Synapse workflows and their implementations. Working knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM) Knowledge with Synapse application front end. Knowledge of medical informatics architecture (VMware and Storage Solutions). Knowledge of Linux Architecture. Experience of using Postgresql Industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications). Security Certifications (Security + or higher) Key Performance Indicators: To maintain this position engineer's must: Maintain Security+ Certification (Security + or higher) Maintain and expand knowledge acquired to be designated as a TAC Subject Matter Expert (SME) in two disciplines. All engineers must maintain a case workload within 10% of the median of their peers at a minimum. Case backlogs must stay at or below 25 cases (not including escalated cases) unless approved by management. Physical Requirements: The position requires the ability to perform the following physical demands and/or have the listed capabilities: The ability to sit up to 75-100% of applicable work time. The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time. The ability to stand, talk, and hear for 75% of applicable work time. Travel: Occasional (up to 10%) travel may be required based on business need. * #LI-Remote In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (****************************** or ***************.

Our mission is to make world-class software security available to everyone. This means building program analysis tools that are open source, easy to use, powerful, and fast. It also means building a team with security expertise and a passion for great developer experiences. Most of all, it means working with honesty and respect in a diverse community of dreamers and builders. We've redefined static analysis tooling by committing to all of these, and turned our project, Semgrep, into an essential safeguard for code at Snowflake, Dropbox, and more. The Senior Technical Support Engineer I (TSE) is a critical role in our Engineering Department. Our TSEs enhance the customer experience and drive value by being trusted technical experts. We engage with customers to troubleshoot highly technical issues. You'll be the first line of defense against technical support issues that arrive via email, slack, and other forums of support tickets. In this role you will investigate and resolve customer problems for the Semgrep product line, including Semgrep SAST, Supply Chain and Secrets. Support is a very cross-functional team, partnering across Engineering, Product, and Sales - providing opportunities for career growth in a lively and fast-paced environment. Location expectations: This role can be fully remote, but located in the SF/NYC/Boston/Denver area. Prior experience in a fast-paced, tech environment is helpful, but we are more interested in your problem solving skills than your pedigree. So if this opportunity excites you but you don't meet the exact requirements, apply anyway! What you'll do Understand, reproduce and resolve complicated technical issues supporting AppSec Engineers, Security Engineers, and Software Engineers. Drive an operational mindset with managing support tickets - ensuring data and systems are updated to resolve tickets and identify areas of improvement for the customer experience. Be the voice of the customer to help prioritize recurring feature requests with our product and engineering teams. Help our team scale over time - write documentation, create troubleshooting playbooks, develop new tooling/training/processes that drive efficiency. Participate in on-call duties to cover urgent tickets for regional holidays, Semgrep company holidays, and a global rotation for weekend support. You are ideal for this role if you have Excellent written and verbal communication skills. A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git. Familiarity with Web Application Security concepts including OWASP Top 10. Basic understanding of API and Webhooks. A genuine interest and passion for helping solve problems, with a high degree of empathy for the customer experience. 2+ years of experience working in a technical customer support role or former experience as a software engineer. Ability to work 9am - 6pm local time Monday through Friday; plus availability for rotational on-call support for weekend/holiday rotation. Compensation Salary Range: $101,000 - $119,000 USD Our compensation package includes equity and benefits in addition to salary. Please note that the range listed is for someone based in the San Francisco Bay Area. What we offer Our goal is to competitively and fairly compensate every Semgrep employee with a system that equally rewards those who are vocal and those who are less comfortable making demands during the final steps of the hiring process. To that end, we generate internal compensation bands that are used when discussing and negotiating salaries. We update these based on market data to make sure they're above the average for comparable roles. We also invest in our employees' well-being and long term success with comprehensive health plans, generous vacation time, 401k, learning stipends, and more. Our benefits are for everyone, so that you're taken care of, and we work with individuals to make sure they have what they need, whether that's quiet work space, adjusted hours, or something else. Who we are We have people from France and the Philippines, physics and philosophy, formal methods research and full fledged corporations. We're new parents and new grads, aspiring authors and aspiring Americans, dog lovers and dogfooders. We get together often to bike, bake, and meet up in parks. In our interactions, we believe respect and honesty go hand in hand, and prioritize both. Semgrep is an equal-opportunity employer seeking a diverse range of backgrounds. We value who you are - including your cultural heritage, your socioeconomic status, your age, your race, your gender, your sexual orientation, your disabilities. We value what's vitally important to you - your family, your religion, your politics. We value what you love in this world - your music, your weekend pursuits. We believe in welcoming varied professional backgrounds, educations, and interests. If you're exceptional in your role, believe in Semgrep's mission, and treat Semgrep's values as your own, you belong here. Please Note: For US-based roles open to remote work, we are currently able to hire employees in the following states only: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Oregon, Tennessee, Texas, Virginia, and Washington.

Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team' mentality where everyone's unique skills contribute to an environment that encourages collaboration and ownership. At Automox you're enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… all that's missing is U! We're seeking a passionate Sr. Technical Support Engineer to join our Customer Experience team and ensure every interaction with Automox ends with a happy customer. As a Sr. Technical Support Engineer, you'll provide advanced technical expertise to resolve customer-reported issues, promote knowledge transfer, and act as a key liaison between Support and Engineering. You will enhance the customer experience by ensuring efficient troubleshooting and proactively identifying ways to optimize support processes. The ideal candidate is a technical expert with extensive experience in SaaS support environments, strong problem-solving skills, and a commitment to improving customer satisfaction and operational efficiency. WHAT YOU'LL OWN & DRIVE Advanced Troubleshooting & Escalation Support: Act as a key escalation resource for Support, owning internal and external communication and coordinating resolution for the most complex customer-reported issues efficiently. Collaboration with Engineering & Product: Work closely with Engineering & Product to troubleshoot issues, coordinate release readiness, provide customer insights, and drive improvements Process & Workflow Improvement: Optimize tools and processes to enhance customer interactions and streamline workflows. Mentorship: Train and mentor Technical Support Engineers, ensuring they have the knowledge and skills to handle increasingly complex cases. Knowledge Sharing & Enablement: Develop documentation, best practices, and training to upskill the Support team, enabling troubleshooting and resolving issues faster. Customer Advocacy: Represent the voice of the customer, providing feedback to Product and Engineering teams to enhance Automox's features and overall customer experience. WHAT YOU BRING TO THE TABLE 3+ years of experience in technical support, escalation engineering, or a related role in a SaaS or IT environment. Expert knowledge and experience managing either mac OS, Windows or Linux Aptitude to understand and write PowerShell and/or Bash code Experience working as an escalation resource, bridging the gap between Support and Engineering. Familiarity with support tooling such as Zendesk and knowledge management platforms. Excellent communication and mentorship skills, with a passion for enabling others to succeed. Self-starter with a proactive approach to problem-solving, innovation, and process improvement. Previous experience with SQL queries, API's and/or configuration management tools (MECM / Jamf / Chef / Puppet / Ansible, or like toolsets) The salary range listed is the base pay range for this position. In addition, the total compensation package includes bonus, equity and benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location. Compensation$105,000-$115,000 USD LOCATION We are a fully distributed company of remote employees. ***Note: We currently don't hire in California or New York metro*** ABOUT AUTOMOX Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured - anywhere in the world. The future of IT Operations is cloud-native - and right now. Will you join us? EMPLOYMENT AT AUTOMOX ✅ Must be able to pass a federal, state, county background check ✅ Complete a local in-person verification TOTAL REWARDS: Thrive with Us 💵Competitive Salary 📈Equity for Full-Time Employees 🏦 401K Match 🏝Flexible PTO, generous sick time policy Health & Wellness 🩺 Comprehensive Health Plans with generous employer contributions 🩺100% Company-paid Short Term/Long Term Disability and Life Insurance 🩺 Company HSA Contribution: $100-$200 per month based on tier Happiness & Well-Being 🎁 $25 per month Lifestyle Spending Account 💻 Internet Reimbursement - $50/month 🗄 $500 Home office stipend 👨 👧 👦 $10k Adoption Benefit 🤰🏽Comprehensive Family Planning Covered on Meritian Medical Plan We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. We are not able to sponsor work visas at this time.