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What is a senior collection specialist and how to become one
To repurpose the old saying "there are two things that people absolutely need to do in life, and that's die and pay their debts," a senior collection specialist makes sure that people do the latter. They usually work for a financial institution and ensure that the company collects its debts from the people that owe it money.
The day-to-day tasks of a senior collection specialist can vary depending on the company's needs. They can send collection notices, communicate with customers, and track data about collections. A senior collection specialist usually oversees a whole team of collection workers, trains new hires, and develops procedures to help the department work more efficiently.
Senior collection specialists need to have excellent customer service skills in order to communicate with account holders. Usually they have previous experience working with customer accounts, for example as a collector. These types of skills are usually learned on the job, in fact most senior collection specialists don't have bachelor's degrees.
Avg. Salary $45,150
Avg. Salary $59,228
Growth rate -8%
Growth rate 0.3%
American Indian and Alaska Native 0.48%
Asian 3.51%
Black or African American 12.30%
Hispanic or Latino 20.94%
Unknown 3.99%
White 58.78%
Genderfemale 59.60%
male 40.40%
Age - 46American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 46Stress level is high
7.1 - high
Complexity level is intermediate
7 - challenging
Work life balance is good
6.4 - fair
Senior collection specialist career paths
Key steps to become a senior collection specialist
Explore senior collection specialist education requirements
Start to develop specific senior collection specialist skills
Skills Percentages Portfolio 8.76% Customer Service 7.54% Past Due Accounts 7.53% Delinquent Accounts 6.08% Customer Accounts 5.84% Complete relevant senior collection specialist training and internships
Accountants spend an average of 1-3 months on post-employment, on-the-job training. New senior collection specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a senior collection specialist based on U.S. Bureau of Labor Statistics data and data from real senior collection specialist resumes.Research senior collection specialist duties and responsibilities
- Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
- Work comp, MV cases, Medicare, Medicaid and commercial insurances.
- Follow Medicare guidelines, posses knowledge of ICD and CPT coding, medical and reimbursement terminology, third party billing
- Cross train fellow agents in store support and online product matrix, and train incoming agents in software and FDCPA guidelines.
Get senior collection specialist experience
Generally, it takes 6-12 months to become a senior collection specialist. The most common roles before becoming a senior collection specialist include collections specialist, customer service representative team lead and collector.Prepare your senior collection specialist resume
When your background is strong enough, you can start writing your senior collection specialist resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a senior collection specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable senior collection specialist resume templates
Build a professional senior collection specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your senior collection specialist resume.
Apply for senior collection specialist jobs
Now it's time to start searching for a senior collection specialist job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first senior collection specialist job
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Average senior collection specialist salary
The average senior collection specialist salary in the United States is $45,150 per year or $22 per hour. Senior collection specialist salaries range between $33,000 and $61,000 per year.
What am I worth?
How do senior collection specialists rate their job?
Senior collection specialist reviews
Resolving problems and the everyday challenge
I have nothing I did not like I enjoy my job and sad that I can't continue to collect. The company sold out.
There is. Nothing I dont like!
Updated January 8, 2025
