Senior collection specialist job description

Make an impact at Goodwin, where we partner with our clients to practice law with integrity, ingenuity, agility and ambition. Our 1,800 lawyers across the United States, Europe and Asia excel at complex transactions, high-stakes litigation and world-class advisory services in the technology, life sciences, real estate, private equity and financial industries. Our unique combination of deep experience serving both the innovators and investors in a rapidly-changing, technology-driven economy sets us apart. Also a global destination for business professionals, Goodwin's team of professional staff was named in 2019 the “Best Business Team” by The American Lawyer.

As a Senior Collections Specialist you will develop strong working relationships with assigned Partners in order to provide best in class customer service support for all related client collection needs. Assists in credit and collections activities to ensure monies owed to the firm are received in a timely manner while maintaining positive relationships with the firm's internal and external clients. Ability to keep up with a fast paced environment with keen insight in prioritizing in order to achieve firm collections targets and goals.
What you'll do:
Assist in managing day-to-day collections operations for assigned partners.Identify problems or issues in processes and implement solutions bringing bottom line results.Interface with varying levels of management, clients and staff.Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment.Interact and support billing attorneys and partners to review the status of unpaid bills.Direct contact with clients regarding past-due accounts and invoices as requested by the respective billing attorney.Monitor payment arrangements to ensure compliance with payment terms.Partners with billing representative to ensure appropriate collections follow-up.Generate and distribute monthly Client Reminder Statements to ensure that the statements are sent to clients in a timely manner.Research and monitor unapplied payments; responsible for processing client refunds when applicable.Promptly responds to client inquiries regarding past due balances.Assists with providing back-up for client audit letter responses as necessary Conduct credit review analyses on clients as needed.Prepare reports and analysis on the status of credit and collection matters; provide regular updates to management on these matters.Assume additional responsibilities as necessary.

Who you are:
Excellent organizational, interpersonal and communication skills, and ability to work with all levels of personnel within the Firm, including Business Unit Leaders, Directors and Chiefs.Strong writing skills necessary.Ability to provide high level of customer service in a fast paced environment.Ability to handle a high volume of tasks maintaining attention to detail and prioritizing as necessary.Proficiency in MS Office. Strong knowledge of Excel preferred.A minimum of 3-5 years' experience with financial/billing software packages and Finance/Accounting organizational operations. “Aderant Expert” Billing System experience preferred.Bachelor's Degree, or equivalent preferred.
#LI-MS1

Consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.

Please note: Various agencies of the United States government require employers to collect information on applicants and employees. The National Association of Law Placement (NALP) and certain clients request us to keep track of certain aggregate information regarding lawyers. EEO information requested on this application is for purposes of compliance with these recordkeeping and reporting requirements and to determine recruiting and employment patterns. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.

The Senior Collection Specialist will join Avalara's Finance department as a member of the Collections Team. This role is responsible for managing a revolving caseload of 150-200 Enterprise and Partner accounts. This position has a high degree of daily contact with customers, account executives, and managers via email and telephone. Responsible for suspension/cancellation of past due accounts and handling the highest number of escalated collection cases on the team.

Essential Duties and Responsibilities:

• Performs collection calls and emails on delinquent accounts utilizing Sales Force cases and activity tracking domestically and internationally.
• Develop positive working relationships and provides excellent customer service to external and internal customers
• Escalates queries to sales to resolve disputed items on the customer ledger to ensure prompt payment
• Maintains accurate documentation of customer contact and collection activity, including customer responses, on each account within Sales Force cases
• Responsible for bringing account and customer concerns to the Senior Manager, Collections for prompt resolution
• Confirms account information internally prior to initiating suspension/cancellation and 3rd party placement
• Other duties as assigned

Qualifications:

• 4+ years' experience working with corporate collection portfolios
• Sharp attention to detail and accuracy
• The ability to work as a team player in a positive and professional team environment
• Intermediate knowledge of Excel
• Sales Force, Zuora and NetSuite experience a plus
• Able to work independently based on process and procedures of projects given

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

**Description for Internal Candidates**

+ Are able to assist customer with payment assistance in regards to extensions.

+ Are able to assist customers with redemptions and reinstatement needs.

+ Are able to navigate multiple technologies while staying engaged our customers

+ Possess excellent decision making skills; in addition to strong communication skills

+ Possess strong customer focus with the ability to have detailed conversations with our customers and have a strong attention to details on process handling and quality

+ Possess strong ability to probe effectively

+ Treat customers with respect and responds with empathy

+ Demonstrate sensitivity and compassion in difficult situations

+ Demonstrate personal excellence including punctuality, integrity, and accountability

+ Have the ability to work independently and in a team environment

+ Think critically and exercise independent judgement

If you bring that, we'll take care of the rest! When you join JPMorgan Chase &Co., we'll:

+ Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more

+ Invest in you with industry leading training, coaching, and development

+ Provide opportunities for professional growth and advancement

+ Provide a work environment of high-energy people that are trained, coached, focused, and driven

+ Provide paid classroom and on the job training that start on day 1

+ Respect and value diversity, integrity, and teamwork

**Qualifications:**

+ High School diploma/GED required

+ Must be willing to work in an environment that requires 100% phone-based customer interaction

+ Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face-to-face

+ Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment, strongly preferred

+ Auto and Collections experience preferred

+ Previous negotiation skills strongly preferred

**Work Schedule:**

Work schedules will vary and will be discussed during the interview process. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter and or during the hiring process.

This position requires that you attend the training as scheduled. The training will be conducted In Person onsite and the hours will be M-F 8:00AM-5:00PM EST. Once training is complete the employee will go back to their regular schedule.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans