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The differences between senior collection specialists and collection supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a senior collection specialist, becoming a collection supervisor takes usually requires 4-6 years. Additionally, a collection supervisor has an average salary of $64,766, which is higher than the $45,150 average annual salary of a senior collection specialist.
The top three skills for a senior collection specialist include portfolio, customer service and past due accounts. The most important skills for a collection supervisor are customer service, FDCPA, and delinquent accounts.
| Senior Collection Specialist | Collection Supervisor | |
| Yearly salary | $45,150 | $64,766 |
| Hourly rate | $21.71 | $31.14 |
| Growth rate | -8% | -8% |
| Number of jobs | 31,192 | 21,526 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 48% |
| Average age | 46 | 47 |
| Years of experience | 12 | 6 |
Senior collection specialists lead others by distributing and balancing workload, providing on-the-job training, and demonstrating proper work methods to employees. The specialists determine the most effective and economical means of collecting for each account, compose correspondence requiring knowledge procedure and practices in the collection, and apply standard due diligence practice to collect monies owed. They should have work leadership, know how to gather data, and analyze financial information for decision-making purposes. Also, they apply payments received to proper accounts and make necessary adjustments or corrections.
Collection Supervisors are responsible for managing the operations of credit card debt collection. Their duties include overseeing credit applications, supervising the debt collection team, setting team goals, making sure collectors adhere to regulations, laws, and protocols, creating progress spreadsheets, coordinating activities for debt collectors, and assess delinquent accounts. They also organize team workload, write official debt collection letters, authorize repossessions, and supervise difficult collection cases. A Collection Supervisor participates in implementing credit procedures and policies that contribute to smooth operations.
Senior collection specialists and collection supervisors have different pay scales, as shown below.
| Senior Collection Specialist | Collection Supervisor | |
| Average salary | $45,150 | $64,766 |
| Salary range | Between $33,000 And $61,000 | Between $45,000 And $92,000 |
| Highest paying City | Hartford, CT | Mount Laurel, NJ |
| Highest paying state | Connecticut | New York |
| Best paying company | JPMorgan Chase & Co. | Intuitive Surgical |
| Best paying industry | Health Care | Finance |
There are a few differences between a senior collection specialist and a collection supervisor in terms of educational background:
| Senior Collection Specialist | Collection Supervisor | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between senior collection specialists' and collection supervisors' demographics:
| Senior Collection Specialist | Collection Supervisor | |
| Average age | 46 | 47 |
| Gender ratio | Male, 40.4% Female, 59.6% | Male, 44.6% Female, 55.4% |
| Race ratio | Black or African American, 12.3% Unknown, 4.0% Hispanic or Latino, 20.9% Asian, 3.5% White, 58.8% American Indian and Alaska Native, 0.5% | Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |