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Senior collection specialist skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical senior collection specialist skills. We ranked the top skills for senior collection specialists based on the percentage of resumes they appeared on. For example, 8.8% of senior collection specialist resumes contained portfolio as a skill. Continue reading to find out what skills a senior collection specialist needs to be successful in the workplace.

15 senior collection specialist skills for your resume and career

1. Portfolio

Here's how senior collection specialists use portfolio:

Performed late-stage collection activities on large portfolio of non-conforming sub-prime mortgages.
Follow prescribed collection procedures for assigned portfolio as directed.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior collection specialists use customer service:

Trained Senior Management within eBay and PayPal on software application navigation and account management in collection and customer service practices.
Provided excellent customer service experience by maintaining a high degree of courtesy, confidentiality, and professionalism.

3. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how senior collection specialists use past due accounts:

Provided knowledgeable credit and collections experience and performed Account Management monitoring of past due accounts.
Managed collection of past due accounts utilizing telephone communication.

4. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how senior collection specialists use delinquent accounts:

Processed litigation delinquent accounts by administrating bank levies, wage garnishments and executing a judgment on charged-off accounts.
Negotiate settlements based upon account analysis and assign delinquent accounts for third party collection efforts.

5. Customer Accounts

Here's how senior collection specialists use customer accounts:

Identify and request adjustments to customer accounts as necessary while following departmental procedure and state workman compensation guidelines.
Provided monthly forecast analysis for customer accounts to Financial Business Partners and Senior Managers.

6. Payment Arrangements

Here's how senior collection specialists use payment arrangements:

Provide assistance to customers by negotiating payment arrangements resolving their accounts benefiting both the customer and the company.
Minimize loan losses by effectively negotiating alternative payment arrangements with customers who are 30-210+ days delinquent.

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7. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how senior collection specialists use outbound calls:

Serviced all stages of delinquency and all types of loans in the mortgage industry through high volume inbound and outbound calls.
Handle inbound and outbound calls with internal/external customers discussing pending orders, invoices, payments, etc.

8. Credit Card Payments

Here's how senior collection specialists use credit card payments:

Administered financial transactions, including bank deposits, check and credit card payments, and wire transfers.
Processed electronic checks and credit card payments to the appropriate accounts.

9. Inbound Calls

Here's how senior collection specialists use inbound calls:

Received inbound calls for all phases of collections scenarios, i.e.
Answer any inbound calls from attorneys and customers.

10. Strong Analytical

Here's how senior collection specialists use strong analytical:

Key Achievement: Consistently met deadlines while demonstrating strong analytical and problem-solving skills to achieve corporate objectives.

11. Collection Calls

Collection calls involve reaching out to clients with unpaid balances to collect payments and verify transactions.

Here's how senior collection specialists use collection calls:

Performed collection calls to financially challenged customers who need assistance.
Initiated and received high volume of collection calls in accordance with targeted goals and department policies.

12. Due Balances

Here's how senior collection specialists use due balances:

Worked with inside and outside sales force to ensure timely collections of past due balances 30-120 days delinquent.
Interacted with customers and reviewed overdue balances.

13. Collection Issues

Here's how senior collection specialists use collection issues:

Worked with Sales, Account Managers and RVP's on client collection issues.
Prepare payment plans for customers to resolve collection issues.

14. Collection Efforts

In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.

Here's how senior collection specialists use collection efforts:

Researched and analyzed accounts prior to initiating borrowers contact, examine historical data and evaluate past collection efforts.
Record information concerning financial status of customer on collection efforts.

15. Debt Repayment

Debt is an amount of money borrowed by one party from another. Repayment is the act of giving back money that was previously borrowed from a lender. Failure to maintain debt repayments may lead to a series of credit issues including forced bankruptcy, heightened charges due to late payments, and negative fluctuations to an individual's credit rating.

Here's how senior collection specialists use debt repayment:

Advise customers of necessary actions and strategies for debt repayment and establish repayment schedules, based on customers' financial situations.
Persuade customers to pay amounts due by making arrangements for debt repayment/establish repayment schedules based on customers financial situations.

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List of senior collection specialist skills to add to your resume

The most important skills for a senior collection specialist resume and required skills for a senior collection specialist to have include:

Portfolio
Customer Service
Past Due Accounts
Delinquent Accounts
Customer Accounts
Payment Arrangements
Outbound Calls
Credit Card Payments
Inbound Calls
Strong Analytical
Collection Calls
Due Balances
Collection Issues
Collection Efforts
Debt Repayment
Federal Laws

Collection Process
Credit Memos
FDCPA
Payment Terms
Cash Application
Medicare
Medicaid
Payment Options
ACH
Accounts Receivables
Credit Hold
Strong Negotiation
Customer Inquiries
Student Loans
Credit Reports
Auto Loans

Billing Issues
Collection Agencies
Customer Issues
Account Resolution
Insurance Claims
DSO
Experian
Overdue Accounts
Account Adjustments
Credit Limits
CPT
Call Monitoring
Customer Disputes
Bradstreet
Legal Action
Client Accounts

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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