Senior collector job description

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description

Job Summary:
The Senior Collector represents the most senior level in the Collections job family. In this role you will work with customers that are 81+ days delinquent. In addition, you will work on pre-charge-offs, charge-offs, and/or recovery efforts. This person must be highly skilled in negotiation and related activities. The Senior Collector may use both an auto dialer and manual dialing to contact and negotiate with customers.

Job Duties:
Reviews and monitors delinquent accounts daily, and maintains losses at or below established guidelines for assigned job duties. Receives incoming calls and makes outbound collection calls to encourage payments and cure outstanding past due account balances to avoid further delinquency. In instances of a charge off, the Senior Collector has the ability to negotiate a settlement for less than the account balance.
Utilizes all available methods, including on-line systems and other resources, to perform skip trace work to establish contact with account holders to avoid repossession or locate collateral. Takes action on accounts needing additional attention. Seeks manager approval as needed.
Accurately documents all account activities and pertinent information to include, but not limited to, verifications and demographic changes.
Takes action on accounts needing additional attention. Seeks manager approval as needed.
May assist other related departments as required by business needs.
Ensures compliance with Exeter's policies, procedures, safety, state and federal laws, regulations and standards.
Other duties as required.

Education and Work Experience:
High School Diploma or equivalent is required; college degree is preferred.
Seven (7)+ years of collections experience or equivalent education and training is required.
Experience in the finance or credit industry is preferred.
Familiarity with indirect loan documentation, i.e. contracts, ancillary products, certificates, bankruptcies.
Database skills are preferred.
A working knowledge of automobile finance, collections, loan services, and/or specialty areas preferred.
Proficiency in SHAW Collections and SHAW Retail is preferred.
Proficiency in Microsoft Word and Excel is required.
Strong analytical and problem-solving skills are required, as well as the ability to utilize appropriate analysis, judgment, and logic.
Excellent written and verbal communication skills are required.
Self-motivated with the ability to complete multiple tasks with minimal supervision.
High attention to detail; able to methodically review the execution of procedures and identify issues.
For internal applicants: top 30% of the scorecard 10 of 12 months, as well as QA at 90% minimum. Manager recommends promotion and the agent has to have a minimum of three years of experience.

Exeter Finance LLC is an Equal Opportunity Employer.

Job Description: 1. Make outbound and take inbound calls from Client Financial Services customers for the purposes of:

a. Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.

b. Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.

c. Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
2. Manage a queue of assigned accounts
3. When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
4. Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.
5. Offer feedback and recommendations on any process improvements or training material
6. Maintain corporate standards and compliance requirements.
7. HS Diploma or GED required. Bachelor’s Degree is preferred.
8. 1-2 years’ experience in Customer Service and/or Collections environment preferred. Familiar with the automotive industry is a plus.
Dress Codes:
Business Casual

About Kyyba:

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Disclaimer:


Kyyba is an Equal Opportunity Employer.


Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.


Rewards:

Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client


SELECT AWARDS
An INC 5000 company for 10 years Corp! Michigan Economic Bright Spots Crain’s Detroit Business Top Staffing Service Companies in Detroit TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions Best of MichBusiness winner in HR Wizards & Partnerships Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest 101 Best & Brightest Companies to Work for in Michigan