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Senior collector skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical senior collector skills. We ranked the top skills for senior collectors based on the percentage of resumes they appeared on. For example, 15.9% of senior collector resumes contained customer service as a skill. Continue reading to find out what skills a senior collector needs to be successful in the workplace.

15 senior collector skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior collectors use customer service:
  • Notified customers of defaulted loan balance and negotiated payment arrangements within prescribed Company policy and procedure while displaying world-class customer service.
  • Delivered consistent and superior customer service excellence by providing timely and accurate responses to address customers' questions and concerns.

2. Payment Arrangements

Here's how senior collectors use payment arrangements:
  • Negotiated acceptable payment arrangements reviewed credit bureaus and recommend appropriate action; skip traced accounts on all levels of delinquency.
  • Evaluated customers' financial and personal situations along with account history, to respond appropriately with payment arrangements.

3. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how senior collectors use past due accounts:
  • Worked independently to implement a stratification tool for collectors to efficiently focus on critically past due accounts.
  • Processed notifications concerning past due accounts to negotiate a settlement agreement

4. Debt Repayment

Debt is an amount of money borrowed by one party from another. Repayment is the act of giving back money that was previously borrowed from a lender. Failure to maintain debt repayments may lead to a series of credit issues including forced bankruptcy, heightened charges due to late payments, and negative fluctuations to an individual's credit rating.

Here's how senior collectors use debt repayment:
  • Understand and implement various loan policies, debt repayment programs, and have a broad understanding of Fair Collection Laws.
  • Advise consumers of necessary actions and strategies for debt repayment using a working knowledge of collections law and FDCPA compliance.

5. Loss Mitigation

Here's how senior collectors use loss mitigation:
  • Facilitate various calls regarding loss mitigation processes to provide assistance to customers and determine actions for further additional collection efforts.
  • Coached these junior associates on providing appropriate resolutions to Collections and Loss Mitigation issues in a professional environment.

6. FDCPA

Here's how senior collectors use fdcpa:
  • Entrusted by management to train new hires and transfer employees on company policies, procedures, FDCPA and advanced collection strategies
  • Contacted delinquent accounts in attempt to obtain payment in full by practicing collections efforts in accordance with FDCPA regulations.

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7. Credit Card Accounts

Here's how senior collectors use credit card accounts:
  • Testified before Grand Jury to establish evidence of suspicious and potentially fraudulent behavior on credit card account.
  • Maintained Government credit card accounts primarily contracted as expense accounts for military travel.

8. Collection Efforts

In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.

Here's how senior collectors use collection efforts:
  • Established and cultivated close working relationships with external collection agencies and attorneys in conjunction with collection efforts.
  • Recorded financial status information obtained from clients/debtors and status of collection efforts.

9. Auto Loans

Here's how senior collectors use auto loans:
  • Administered portfolio of auto loans within acceptable industry delinquency standards.
  • Contacted delinquent, charged-off or high-risk customers in order to secure payment and determine reason for delinquency on active auto loans.

10. Customer Accounts

Here's how senior collectors use customer accounts:
  • Correspond with Regional Account Managers in identifying and resolving issues with high-profile customer accounts.
  • Prepared and obtained required approval paperwork to alter customer accounts to bring current.

11. Inbound Calls

Here's how senior collectors use inbound calls:
  • Make a high volume of outbound and receive a high volume of inbound calls in a fast paced work environment.
  • Receive inbound calls from Members and Providers, Processed payments in Med Soft, Rx Billing and RxDevelopment system.

12. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how senior collectors use outbound calls:
  • Received inbound/placed outbound calls regarding delinquent accounts.
  • Generated outbound calls to customers delinquent on their payments to educate them on their account terms and secure payment.

13. Foreclosure

Foreclosure is a term that refers to the legal process used by mortgage holders to take over mortgage real estate from borrowers who are unable to pay their mortgages. Foreclosure allows the lenders to collect the amount owed on the defaulted loan by taking possession of the asset which is used as collateral for the loan or by forcing it to sell.

Here's how senior collectors use foreclosure:
  • Reviewed delinquent mortgage loans for foreclosure and ensured documentation was in compliance with regulations.
  • Provided detailed information to attorneys necessary for foreclosure and repossession of collateral.

14. Credit Reports

Credit reports are statements that carry information about your credit affairs and current credit situation like loan payment history and credit accounts status. A credit report acts as history because it contains the record from the day you opened the account till your account balance. Potential lenders and creditors make use of credit reports and decide whether to offer you credit or not and under what conditions.

Here's how senior collectors use credit reports:
  • Analyzed credit bureau reports, skipped traced accounts, explained federal regulations concerning settlements and maintained fair debt credit reporting.
  • Analyze financial information and credit reports in determining value and potential collections on accounts.

15. Outbound Collection Calls

Here's how senior collectors use outbound collection calls:
  • Received inbound and made outbound collection calls to influence and negotiate with customers to make payments on the past due account.
  • Assist customers in resolving late stage delinquencies on home loans through both inbound and outbound collection calls.
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List of senior collector skills to add to your resume

Senior collector skills

The most important skills for a senior collector resume and required skills for a senior collector to have include:

  • Customer Service
  • Payment Arrangements
  • Past Due Accounts
  • Debt Repayment
  • Loss Mitigation
  • FDCPA
  • Credit Card Accounts
  • Collection Efforts
  • Auto Loans
  • Customer Accounts
  • Inbound Calls
  • Outbound Calls
  • Foreclosure
  • Credit Reports
  • Outbound Collection Calls
  • Federal Laws
  • Collection Process
  • Negotiation
  • Data Entry System
  • Payment Options
  • A/R
  • Collection Issues
  • Collection Agencies
  • Overdue Accounts
  • Customer Inquiries
  • Student Loans
  • Credit Bureaus
  • Legal Action
  • Repayment Schedules
  • Medicare
  • Delinquent Loans
  • Dialer System
  • Loan Modifications
  • Customer Complaints
  • Customer Issues
  • Strong Negotiation
  • Accurint
  • Address Changes
  • Customer Disputes
  • Account Terms
  • Mortgage Accounts
  • Fannie MAE
  • Overdue Payments
  • Credit Contracts
  • Experian
  • Bad Debts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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