Senior communications engineer job description

Are you a strong, result-oriented senior communications engineer with a passion for telecommunications solutions? Do you prioritize the end-user experience while planning projects? Are you comfortable in a distributed, de-centralized IT campus environment?

Argonne National Laboratory is looking for a skilled communications engineer who is comfortable adapting to a dynamic environment with a need for both short-term and long-term results. You will be part of a small engineering team looking to grow its influence and leadership ability. You will be working at the Argonne campus supporting many communication systems like the radio infrastructure, cellular Distributive Antenna System (DAS), public address system, pager system, cable plant, telephone management software, and phone systems.

You should be comfortable with telecommunication principles and design. You will install, test, maintain and upgrade communications equipment. You will be expected to recommend new technologies, approaches, and techniques. You will manage requirements, specifications, and understand regulatory restrictions. You are expected to help transform the organization from a reactive management approach to anticipating needs, issues, and addressing them early.

Ultimately, you and the team will be responsible for the architecture, design, implementation, and strategies surrounding communications systems with a strong focus on growing into a strong end-user experience-based organization. We are a diverse, science-heavy environment balancing standardization versus flexibility, and reasonable trade-offs will need to be made to maintain a high level of user satisfaction. Over time, this group is expected to grow in size - both in personnel as well as system responsibility.

This role combines technical expertise, leadership and strategic skills, and a collaborative mindset while working with business and IT leaders across the Laboratory.

Leads the implementation, enhancement, and maintenance of enterprise-wide communications technologies and services for internal telecommunications systems, cellular, in-building and outside structured cabling plant, emergency communications hardware and software. Assists with spectrum management duties. Responsible for the development of strategic roadmaps for key services and technologies, providing leadership and holding accountability throughout their lifecycle - from inception to retirement; establishes and maintains multi-year roadmaps while gaining alignment across the organization; acts as an IT and business partner with the user community to determine solutions and strategies.

The senior communications engineer establishes and maintains regular written and in-person communications with IT leaders, service desk, cyber security, and individual team members regarding technical issues and planned changes. Acts as a project leader on significant enterprise-scale projects and initiatives to translate roadmaps into class-leading IT solutions. Provides technical and leadership mentoring to other team members across communication technologies and user experiences. May participate in the selection of external vendors and the coordination of maintenance and support of the communications systems.
Required skills and experience:

Analysis, design, implementation, and maintenance of communications systems in an enterprise information technology environment. Managing radio communications systems including troubleshooting, configuration, maintenance, and best practices at a large scale. Cellular Distributed Antenna Systems (DAS) including design, implementation, configuration, testing, and troubleshooting. Knowledge of systems analysis and design, including troubleshooting complex or multiple integrated systems and services. Ability to learn and adapt to new technologies and techniques from the rapidly changing telecommunications management market. Knowledge of voice and data networking principles. Ability to keep and update detailed documentation and drawings. Ability to inspect and maintain communications system throughout the lifecycle. Ability to work effectively in a fast-paced environment with rapidly changing priorities. Effective oral, written, and interpersonal skills with the ability to effectively communicate with peers, subordinates, and all levels of management. Project management and time management skills with independent work capabilities. Ability to learn and follow Laboratory and Department of Energy policies and procedures. To perform the essential functions of this position successful applicants must provide proof of U.S. citizenship, which is required to comply with federal regulations and contract. P

Our client, a leading independent investment management firm, is seeking an experienced Senior Engineer - Unified Communications for a 6+ month contract in Atlanta, GA or Houston, TX. This is a hybrid role. Vaccination against Covid-19 is required for this position.

The Senior Engineer – Unified Communications will support the Global Engineering Team in Unified Communications to provide technical expertise in the planning, design, implementation, maintenance, and support of the company’ s Unified Communications and Collaborative services environment. This role demands to identify and resolve issues, improve system functionality, effective incident, change, and proactive problem management, drive/handle major incidents, develop. Additionally, this position is responsible for researching latest in Infrastructure and Unified Communication technologies and be a part of the global team of EC Operations to support technologies with growth strategy in mind. The person in this position is also responsible for providing a world-class technology service on Unified Communication and Collaborative Technologies.

Expected to be a technology evangelist who brings the right mix of strategic and operational experience to the Unified Communications team, with a goal of making our technology services always world-class

Ensure operational standards are adhered to. This includes actively looking to continuously improve working practices to ensure the team works as efficiently as possible.

Complete the day-to-day operational activities of the team, respond to client queries and requests for assistance promptly and effectively in accordance with agreed service standards. Escalate any complaints; accordingly, ensure they are satisfactorily resolved, and long-term corrective action/prevention has taken place.

Follow team procedures, identify gaps and resolve effectively. Including the Business/Disaster Recovery program

When advised, act as the lead coordinator/designer/implementer for all Unified Communications Services aspects of assigned project activity.

Ensure the Unified Communication and Collaborative Services portfolio remains current. Highlight areas requiring refresh albeit from a hardware or software perspective.
Demonstrate and deliver excellent service to all clients at all times. Assist when instructed to design, implement and deliver our BR obligations When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group Act as a mentor for the more junior members of the team, offering guidance, coaching and support. When instructed act as a deputy for the Team Leader as required Create and maintain existing technical diagrams, documentation and associated system processes & procedures pertaining to the configuration of the global infrastructure, in line with departmental standards to a high degree of accuracy Work closely with all Technology Team members, leading by example and providing varying forms of training to other engineers, to ensure the smooth and efficient operation of the global Technology infrastructure Where appropriate and to agreed standards, provide and maintain internal process-related documentation in order to effectively record, track and review Operational standards and procedures Lead and take part in regular Unified and Collaborative services-centric disaster recovery testing, when required, in accordance with any internal operational procedures, while accurately maintaining any associated documentation Contribute to Business Recovery exercises and requirements, taking part in regular business continuity testing, outside of normal business hours, where appropriate Provide production issue technical support escalation and deal with trouble tickets and Business Partner requests in a prompt and effective fashion Communicate appropriately, in line with any Company and departmental processes and procedures at all times


WORK EXPERIENCE/KNOWLEDGE:


A minimum of 7+ years of Unified Communication and Collaborative Services infrastructure experience Proven, real world work experience in Unified Communications and Collaborative technologies and basic Technology security principles Practical experience in providing global operational support for enterprise level Orgs Experience in Financial Services or other regulated industry sectors is preferred, but not essential Experience in supporting, administering, and implementing the following Unified Communications Technologies: Microsoft Teams, Migrating from Skype for Business to Teams, Coexistence Skype For Business 2016 and Office365 – Instant messaging, Audio/Video Conferencing, federation, mobility, response groups, Skype Persistent Chat Cloud based Microsoft Office 365 feature “ Direct Routing” / “ Phone System” / “ Calling Plans” Implement on premise Active Directory integration with cloud base Azure AD in addition to creating Teams Auto-Attendant, Call Queue and Voicemail configurations Administration and maintenance of Office 365 Admin Center and Teams Admin center Troubleshooting end users Teams client operational issues on Windows Desktop clients along w/ mobile client devices (IOS/iPhones/etc) Audio/Video Meeting Room Management - Skype Room Systems, Polycom audio/video, UDM Pro Administration Dial plan / Voice policy management Sonus / Audiocodes / Tenor / SBA for voice NICE in Contact: CXOne / Playback/ Studio IPC integrated trading platform / Connexus Unigy / Unigy Mobile Client Skype / Teams monitoring Tools – CDR, Prognosis, SolarWinds, Nectar Compliance and regulatory – Verba for recording and Chatseer for journaling Zoom, WebEx, SLACK, and any third-party media services technologies Proven experience using administration analysis tools, such as Wireshark and PowerShell Experience on Microsoft Exchange 2016/2010, Exchange Online, RightFax, Exchange ActiveSync, VMware Workspace One, and compliance journaling systems – Enterprise vault, would be an added advantage Must have strong working technical knowledge of security controls relating to monitoring and vulnerability management


FORMAL EDUCATION:


A Bachelor’ s Degree in Computer Information Systems or Computer Science; or any equivalent degree is preferred


SKILLS/COMPETENCIES/ATTRIBUTES:


Self-motivated with a strong willingness to learn on the job and through self-study Interpersonal skills necessary to effectively communicate at all technical levels. Be able to demonstrate commitment to exceptional client service. Excellent verbal, written and interpersonal skills Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment Ability to work individually as well as in a team environment and handle a dynamic workload, with the ability to prioritize the tasks Able to work under minimal supervision Excellent analytical and problem-solving skills Disciplined time management skills, able to work well under pressure and with tight project timelines Highly dependable with a strong work ethic Open minded, flexible, and willing to listen for other people’ s opinions Excellent interpersonal skills are necessary to effectively communicate over the phone and face to face with a variety of individuals at different technical levels and cultures

Elk Grove,California,United States

Software and Services

+ 7+ years of experience with designing, implementing, and supporting Video and Audio Conferencing in a Cisco environment.

+ Architectural and infrastructure expertise with Cisco Collaboration solutions, CUCM, SME, CMS, and WebEx.

+ 7+ years of experience troubleshooting for MacOS and iOS platforms as relates to Conferencing solutions.

+ 7+ years of experience with Cisco Telepresence hardware, WebEx, SIP, TLS, QoS, and Multipoint Control Units.

+ In depth knowledge of network operations best practices, production support, and capacity planning.

+ Experience working with spreadsheets, documents, and presentations tools to build and maintain technical and functional documentation.

+ Experience working with changing needs, infrastructure, and evolving business processes.

+ Experience working and communicating with the user community, interpreting issues, understanding requirements, and deploying solutions.

**Description**

- Works on UC and Collaboration projects along side architects and multi-functional teams to provide outstanding solutions to customers. - Provides expert level technical abilities for conferencing solutions for internal customers and supports event teams. - Works with Operations teams in troubleshooting sophisticated issues and resolving them. - Provides oversight of onsite teams and ultimately takes ownership for quality and consistency of conferencing service in region. - Maintains proficiency in video conferencing and collaborative technology as well as professional office skills both of a technical and non-technical

**Education & Experience**

BA/BS degree in Engineering or related technical field, or equivalent practical experience.

**Additional Requirements**

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