Senior communications technician job description

Technician, Senior Communications (Wyoming)-000CTPDescription Enterprise Products Partners L.P. is one of the largest publicly traded partnerships and a leading North American provider of midstream energy services to producers and consumers of natural gas, NGLs, crude oil, refined products and petrochemicals. Our services include: natural gas gathering, treating, processing, transportation and storage; NGL transportation, fractionation, storage and import and export terminals; crude oil gathering, transportation, storage and terminals; petrochemical and refined products transportation, storage and terminals; and a marine transportation business that operates primarily on the United States inland and Intracoastal Waterway systems. The partnership's assets include approximately 50,000 miles of pipelines; 260 million barrels of storage capacity for NGLs, crude oil, refined products and petrochemicals; and 14 billion cubic feet of natural gas storage capacity.

The Senior Communications Technician will provide regional telecommunications field support. This role requires a highly motivated individual, capable of working independent of direct supervision, to support a wide array of communications systems across a large geographic area. This position will provide direct support of local projects, system preventative maintenance, fault isolation and troubleshooting, and 24 hour on-call support. The technician will also provide support and first level training of field operations personnel. Responsibilities include, but are not limited to:

Installation, configuration, maintenance and troubleshooting for various types of communication systems, such as voice, data, SCADA, video, microwave, and satellite equipment, in addition to the infrastructure which it supports.
Assist projects group with the implementation of project related systems.
Direct local contractors engaged in the installation and maintenance of telecommunications systems.
Provide support and first level training of field operations personnel.
Act as first level liaison between field operations and the IT organization.
Drive standards in the field and provide feedback to the communications engineering team.
Provide 24x7 on-call support.
Travel up to 50%.

Qualifications The successful candidate will meet the following qualifications:

A high school degree or G.E.D. is required.
An Associate's degree in Electronics or 7 years of equivalent experience in the field of Electronics is required.
FCC license is preferred.
A network certification such as a CCNA is a plus.
7+ years experience in the installation and/or maintenance of telecommunications systems, including wireless data systems, SCADA, and LAN cabling systems are required.
Proven experience with phone system and microwave communications systems installation and maintenance are a plus.
The applicant should be able to utilize test equipment and software required to support telecommunicatons systems in the field.
The applicant should also be proficient with Microsoft Word and Excel.
Ability to work independently of direct supervision and prioritize assigned activities
Ability to interact with internal and external teams /clients to solve problems.
Physical ability to work in an outdoor environment and safely and effectively operate a motor vehicle.

Primary Location: USA-Wyoming-Rock SpringsShift: Day JobTravel: Yes, 50 % of the TimeUnposting Date: OngoingOrganization: Info TechJob: Information TechnologyJob Level: Individual Contributor

The Pasadena Department of Information Technology is excited to announce a vacancy for a Radio Communications Technician (Senior IT Support Specialist). This is a critical role within the infrastructure team to support the City's advanced Motorola P25 SmartZone land mobile radio system. The position serves a wide range of City Departments, including Fire, Police, Public Works, and Water and Power.
IDEAL CANDIDATE

The ideal candidate will be a technical expert in radio and/or any other similar communication technology, preferably in the public sector. This person must be able to demonstrate strong problem-solving skills, possess excellent communication and time management skills, strives to provide top-notch customer service, takes initiative and responsibility of his/her work, and possesses a strong work ethic.

This career opportunity includes:

* Performing mission-critical services for mobile and portable two-way radios and related mobile devices, control stations, and 911 Radio Dispatch consoles.
* Maintaining and expanding the capabilities of the ICI Motorola P25 SmartZone Radio System, with over 1500 Encrypted Motorola APX Series subscriber radios.
* Member of the Infrastructure Team to provide support to multiple City Departments including Police, Fire, Public Works, Water and Power.
* Participant and representative of Interagency Communications Interoperability Systems (ICI System).The City offers outstanding benefits, including 9/80 schedules with alternative Friday's off. Learn more about working for the Department of Information Technology here.

This recruitment is open until filled, with a first review of applications scheduled for October 13, 2022. Apply now! Essential Functions

The major responsibilities of this position are listed below. For more detailed information, please review thejob description.

This career opportunity includes performing mission critical duties for mobile and portable two-way radios, related mobile devices, mobile data terminals, control and base stations, emergency dispatch consoles, alarm monitors and senders, alerting systems and other wireless communications systems, with duties including but not limited to:

* Manages and maintains a programming data base of approximately 2000 Radios that includes management of programming code-plugs and asset information.
* Responds to after-hours calls and conducts remote problem diagnosis and resolution; notifies Supervisor of action required if remote repair cannot be achieved.
* Installs, maintains, monitors, upgrades and repairs radio communications equipment, infrastructure and systems for public safety dispatch and other operational needs; programs and configures radio-operating parameters in consoles and subscriber units; develops radio program templates and radio IDs and talk group assignments.
* Diagnoses, analyzes and maintains equipment and systems including accessories such as headsets and foot switches; troubleshoots equipment failures and malfunctions; isolates and pinpoints problems by analyzing error and failure codes; makes repairs or coordinates warranty repairs and replacement of parts and equipment; performs periodic preventative maintenance of radio-related equipment.
* Participates in researching, configuring, integrating, programing and testing radio communications systems; performs systems analysis and planning assignments; participates in designing and configuring secure radio communications systems to minimize downtime and meet public safety objectives.
* Trains users on radio operations procedures and interoperating methods and techniques.
* Creates and maintains accurate technical documentation of communications systems and equipment.
* Develops cost estimates and arranges for the purchase of replacement parts and equipment within authority limits for various infrastructure projects.
* Monitors, investigates and isolates radio interference, including malicious or accidental interference with the City's radio systems.
* Provides frequency coordination support; attends meetings of the Association of Public Safety Communications Officials (APCO) to advocate for City requests regarding frequencies and to ensure no interference due to requests made by other entities; participates in providing technical guidance to multi-city cooperative radio and fire dispatch organizations.
* Monitors FCC ULS to properly maintain Cities FCC License database which may include the application process for new licenses or the renewal of existing.
* Provides on-call after-hours emergency support.
* Installing, configuring, testing, monitoring and maintaining the operations of complex communications systems
* Prompt response to alerts and researching, analyzing and resolving issues
* Maintaining current knowledge of regional communications systems and end-user requirements

Qualification Guidelines

COMPETENCIES

The following list represents the core competencies needed for success in this position.

* Take the initiative to dive into new roles, assignments, and projects with energy, enthusiasm and self-motivation.
* Communication Skillsto clearlyexplain complex conceptsto various audiences orallyand in writing.
* Customer Focused and Solution Oriented to identify requirements and meet business objectives.
* Problem Solving Ability to analytically and logically evaluation information, issues, and problems.
* Time Management Ability to effectively manage time and resources to ensure that work is completed efficiently.
* Perception and Judgment Skills to make decisions authoritatively and wisely, after adequately contemplating various available courses of action.
* Take personal responsibility for the quality and timeliness of work.

EDUCATION, TRAINING AND EXPERIENCE

Minimum Qualifications:

* Graduation from an accredited two-year college, a recognized trade or vocational school in electronics, electronic engineering technology, computer technology or the equivalent or;
* Four years of progressively responsible experience in the installation, configuration, maintenance and repair of radio equipment; or an equivalent combination of training and experience.

Desirable Qualifications:

* Bachelor of Science in Computer Science, Computer Engineering, Electrical Engineering, Telecommunications or a closely related field and four years related work experience; OR certificate program in electronic engineering technology and at least five years of progressively responsible experience in the installation, configuration, maintenance and repair of radio equipment; or an equivalent combination of training and experience.
* An FCC General Class radio/telephone Operator's license is required to be obtained within the first year of probation.
* Experience with the following systems and processes is preferred:
* Motorola's ASTRO25 7.x trunked and conventional infrastructure and G-series hardware
* Motorola's ASTRO25 and APX subscriber equipment
* Bendix/King digital (DPH-series) subscriber equipment
* Microsoft operating systems from Windows XP through Windows 10
* Knowledge and ability to process FCC license applications and renewals through ULS

Experience in a public agency is preferred.SELECTION PROCESS

The selection process will consist of an evaluation of training and experience and the most highly qualified candidates may be invited to participate in a written examination and an interview with the hiring department.

Probationary work period is one year.

VACANCY INFORMATION

There is currently one vacancy in the Infrastructure Division of the Department of Information Technology.

The resulting eligibility list from this recruitment may be used to fill this vacancy and similar vacancies in the future.

Special Requirements

Must possess a valid California Class C driver's license and comply with the City's Motor Vehicle Safety Policy during the course of employment.

Must possess an FCC General Radiotelephone Operators License or equivalent NABER, APCO or legacy FCC license or it must be obtained within the first year of probation.

As part of the team, you will be part of a rotating after-hours on-call support structure, in which you may conduct remote problem diagnosis and resolution and, if needed, respond to resolve onsite emergency issues.

For certain assignments, successful completion of a comprehensive background investigation is required, including a review of employment history, criminal conviction record, use of intoxicants and/or other controlled substances. In these cases, incumbents may be asked to work at secure locations and access highly confidential materials and information, in addition to working on systems that have city-wide impacts.

As of September 3, 2021, anyone hired with the City of Pasadena must be fully vaccinated for COVID-19 before starting work. The City encourages applicants to get a free vaccination at a place of their choice or at walk-in clinics in Pasadena. A candidate's vaccination status will be reviewed as part of the post-offer pre-employment physical examination. Exemptions to the mandatory vaccination policy may be available for a medical, disability, or sincerely held religious belief.

This position description is subject to change at any time as needed to meet the requirements of the program or company.

The Communications Technician Senior is responsible for maintaining cell phone, internet, and radio communications systems. They ensure communication services are installed properly, tested regularly, maintained and repaired to a fully mission capable status (FMC). The Communications Service Technician will meet all Performance Work Statement (PWS) requirements IAW with established department guidelines and procedures.
Responsibilities



Major Job Activities:


•Maintains, installs, programs, troubleshoots, and performs preventive maintenance of cryptographic equipment and its associated communications equipment and perform contingency circuit activation/deactivation.
•Supports systems that support video, data and voice transmissions, including telecommunications, internet technology, computer systems, networking, broadband technology and radio communications.
•Duties include troubleshooting system issues, inspecting and maintaining communications systems and keeping detailed maintenance records.
•Responsible for the install, test, maintenance and upgrades of communications equipment.
•Works specifically with computer systems to install software, maintain network security, and improve network efficiency.
•Repair and service equipment with the goal of achieving maximum efficiency while maintaining quality service.
•Troubleshoot, diagnose and make necessary repairs to the Giant Voice system to ensure designed system configurations are met.
•Ensure primary requirements of the performance work statement (PWS) are performed IAW with Department and Safety guidelines/procedures.
•Follow preventative maintenance program guidelines for assigned equipment.
•Educate customers on preventive maintenance and safety regulations.
•Provide regularly schedule updates of services performed to AVD Leadership.
•Perform other duties as assigned.


Material & Equipment Directly Used:


•Office computers and equipment, telephones, Microsoft Office suite of tools, spreadsheets and database outputs and reporting, virtual data sharing platforms (e.g., SharePoint, Teams, etc.), and other forms of remote work-sharing tools.
•Integrated base stations, soldering equipment, uninterruptible power supplies, spectrum analyzers, multi-readers and other various testing/calibrating/repair equipment. Will operate non-tactical vehicles as required.


Working Environment:


•Primarily performed in a lab or office environment, with work in virtual space, as well as operations centers, network/server rooms, and other datacenter environments.
•The Communications Technician Senior must be available during duty hours, Monday through Friday, except Federal holidays, or when the Govertnment installation/facility is closed for administrative reasons.


Physical Activities:


•Medium work. Must be able to sit, stand, and work at a computer for long periods of time. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.


Qualifications



Minimum Qualifications:



Education / Certifications:


•U.S. Citizen or Lawful Permanent Residency status by providing their Alien Registration Number.
•Ability to obtain a Secret Clearance.
•High School/GED, Associates Degree preferred.


Experience:


•Five (5)-years' experience as a Field Service Technician or related field.
•Experience performing complex and/or routine tasks.


Skills & Technology Used:

•Must possess a proficient level of computer skills in the use of Microsoft Office Suite of tools, including Microsoft Teams.
•Must have the ability to read, write and communicate orally in English with a high level of proficiency.
•of MS Office (Word, Excel, Power Point and Outlook).
•Must have the ability to comprehend/provide basic blueprint renderings.
•Ability to interact effectively with all levels of employees, including supervisory management.
•Must be able to exercise discretion and good judgment.
•Must possess excellent customer service skills and a professional demeanor.
•Must have excellent interpersonal skills and ability to demonstrate the company's core ethical values of integrity, respect and responsibility in daily work, activities and interactions with coworkers and internal/external customers.


Supervisory / Budget Responsibilities:


•May be responsible identifying and quantifying project fiscal/budget estimates.


We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.