Senior consultant, consulting services job description

Job Title
Senior Advisory Services Consultant

We are looking to add a Senior Consultant focused on delivering Advisory Services to our customers. In this role you will be assessing our customers entire security program against certain frameworks (NIST, CIS, CSF, etc.), simulating attacks in their environments, and delivering reports with observations, maturity assessment, and remediations.

About the Team
Our clients engage us to provide world-class cybersecurity organizational maturity assessments, program development, operational security evaluations, executive level CISO services. Our line of business is focused on providing a customer-centric approach to helping our clients both build and manage cutting edge cybersecurity programs. Our team focuses on assessing, analyzing, and designing security programs for our customers. We have industry experience and expertise in vulnerability management, production support, engineering, security operations, awareness, threat intelligence, and incident response programs.

About the Role

Rapid7 Advisory Security Consultants are some of the most talented, well-seasoned cybersecurity leaders in the industry. Success in these roles means being part of a team who possess a passion for customer success, technology, and solving complex cybersecurity business problems with innovative solutions. Advisory Services at Rapid7 deliver services that transform the way our customers manage their cybersecurity programs and set them up for long term success.

In this role, you will:
Evaluate IT and information security infrastructure within customer environments across a broad range of industries, and across a broad range of frameworks and control sets Work closely with customer contacts to understand business objectives, risk appetite, and the current state of their security programs Identify maturity gaps and business aligned recommendations to remediate program deficiencies Document and communicate technical findings and recommendations to customer personnel Partner on customer projects with Advisory Service Consultants.Assist with the creation and maintenance of a knowledge base of methodologies and recommendations aligned with standards such as PCI, ISO, HIPAA, and other regulatory and industry oversight groups

The skills you'll bring include:
Experience dealing with security applications: Security Information and Event (SIEM)/ Log Management, Governance Risk Compliance (GRC), Identity Access Management, IDS/IPS, Advanced Persistent Threat, Anti-Virus, Vulnerability Management, Business IntelligenceStrong understanding of IT and security operations, enterprise networking, systems evaluation and architecture Familiarity with multiple security frameworks and control sets such as NIST, CIS, ISO, etc.Experience with cloud technologies and platforms; Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), etc Ability to build relationships with, understand business needs, and deliver demonstrable value to management and executive teams Outstanding verbal and written communication skills

We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.

About Rapid7
Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research-using these insights to optimize our products and arm the global security community with the latest in attackers methods. Trusted by more than 10,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what's next.

#LI-Remote#LI-AA2

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation, you will also work for a company focused on making a positive impact on its customers, employees, and communities.
The Role

Are you driven and self-motivated? Are you passionate about bringing purpose-built technologies that enable greater compliance and process efficiencies to MedTech companies? Are you looking for a collaborative work environment where you are encouraged to contribute and share your thoughts and ideas?

Veeva is looking for experienced professionals to implement Veeva Vault Cloud solutions for our Medical Device and/or Diagnostic customers. The ideal candidates will utilize their industry knowledge and expertise to transform the way our customers collect, maintain, and distribute business-critical processes and documentation. They will also contribute ideas and work with other Veeva team members to innovate and refine our internal processes, share feedback and work with our product team, and enhance our delivery model to meet the ever-changing needs of the MedTech industry.

Opportunities are available across Europe for this role; this is a remote position. There is no work location requirement as long as you are close to an airport and able to meet travel requirements. Qualified EU-based candidates are encouraged to apply.
What You'll DoLead implementation projects of Veeva Vault solutions (Clinical, Regulatory, Quality and Commercial suites of applications),Conduct Vault Design Review and Configuration workshops with MedTech stakeholders from Business and IT: gather requirements, design & prototype, configure and support the validation of the delivered applications,Handle project management responsibilities such as: resource planning, leading cross-functional teams, and budget tracking & forecasting of the engagement,Manage project scheduling, project risk management, communication between the project team, customer, partners and internal stakeholders,Work closely with customers' business and IT stakeholders to design a solution that adheres to industry best practices and aligns with the customer's needs,Mentor project team members and junior consultants across the global Professional Services organization,Ensure customers' success from the beginning to the end of the engagement,Continue to develop industry knowledge and enhancements the delivery model to meet the changing business needs of Veeva and our customers,Provide insight and recommendations to improve our technology and work closely with our Product team to ensure the best solutions for our customers.
Requirements8+ years of experience in the Life Sciences space which includes experience in Medical Devices and/or Diagnostics,Experience implementing, designing, and supporting clinical, quality, regulatory, or commercial applications. Self-starter and motivated individual with the proven ability to work independently in a dynamic environment, Proven ability to manage diverse customers and/or stakeholders and ensure project delivery to a high degree of satisfaction, Ability to quickly understand customer requirements and create corresponding solution designs,Understanding of document and data collection and storage,Understanding of compliance and computer systems validation requirements, 4-year degree or equivalent work experience required, Qualified candidates must be legally authorized to be employed in the European Union. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position,Ability to travel up to 40%
Nice to HaveComputer Science, Life Science or related degree preferred. Familiarity with MedTech industry standards and regulatory requirements (e.g.: QSR, ISO13485, 2017/745, 2017/746) Direct experience with regulated systems or data-driven applications such as Veeva Vault solutions, SharePoint, NextDocs, Documentum, FirstDoc /FirstPoint, Trackwise, Medidata, Liquent InsightExperience with PLM and RIM systems such as PTC Windchill, Oracle Agile, Arena, Propel, Greenlight Guru, RIMSysSaaS/Cloud delivery experience Experience in Services Delivery Management or Pre-Sales presentations and demonstrations.PMP certification / Scrum certification
#LI-Remote

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

Check out this video and find out why our team loves to work here!

Responsible for forecasting, reporting on and monitoring performance of contact center customer phone calls. Develop ad-hoc reporting as requested by management. Maintain existing reporting suite, including optimization, and support utilization of reporting suite by contact center leadership. Provides detailed reporting information across multiple sites and business units.

Provides support to workforce planning and performance analytics departmental functions through the planning, understanding and implementation of analytical tasks and assignments. This includes coordination and communication with various levels of Eversource management, as well as external business partners and regulatory agencies.

In this role, you will
Facilitate meetings to share, track and gather relevant information across departments and pro-actively share all relevant information.Monitor real-time queue and adherence reports and propose corrective action to ensure all performance targets, service levels, and budgetary objectives are met. Research and implement best practices to achieve improved results. Provide reporting and performance advice and guidance to call center management.Monitor impact of strategic decisions on budgetary considerations and communicate those impacts to interested parties. Responsible for proposing strategy to meet defined targets and manage budget expectations effectively.Participate in special projects and assignments.Provide daily real time monitoring of the automatic call distributor (ACD), interactive voice response (IVR) system, virtual queue technology, call routing protocols, workforce management system, reporting system, call center agent performance dashboards, and other call center technology. Ensure optimal utilization of technology to improve performance and customer satisfaction and manage relationships with internal and external service providers.Maintain performance data, calculate and analyze performance results, develop performance reports, and communicate performance results. Compile and maintain call answer data in compliance with government regulations or other regulatory reporting requirements and lead efforts to help achieve internal and external performance targets and service level requirements.Maintain, update, optimize and create reports in Microsoft power BI reporting tool.

Qualifications
Technical Knowledge/Skill:
Requires superior data mining, analytical, problem solving, and communication skills. Experience with and a demonstrated expertise with Excel is required. Requires experience with database management. Microsoft Access experience, SQL knowledge and Microsoft power BI experience is preferred.
Education:
A College Degree is required. A Degree in Mathematics, Statistics, Business, Computer Science, or other related discipline preferred.
Experience:
Five (5) plus years of Call center workforce planning experience is required. Experience with call center reporting and workforce management technologies is required.

Please submit a resume with your application.

Worker Type:
Regular
Number of Openings:
1
EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor
Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource's HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.
Emergency Response:

Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.