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  • Sr. Credit & Collections Analyst

    Wcm White Cap Management

    Remote senior credit and collections analyst job

    A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Job Summary Responsible for notifying customers of delinquent accounts to solicit payment. Receive payment and post to customer's account. Maintain records of collection and status of accounts. Major Tasks, Responsibilities and Key Accountabilities •Performs a wide variety of credit and collection functions for larger or more complex accounts. •Ensures compliance with established guidelines, guidelines reviews and monitors credit sources, credit files, customer applications and delinquent accounts. •Compiles and maintains basic credit information about financial status of customer and status of collection efforts. •Maintains records on credit risks, delinquent accounts and incomplete files. •Ensures compliance with established guidelines. •Performs other duties as assigned. Nature and Scope May modify processes to resolve situations. Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process. Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority. Work Environment Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting or standing in the same location and/or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds). Typically requires overnight travel less than 10% of the time. Education and Experience Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility. Preferred Qualifications 5-7 years B2B Credit and Collections - REQUIRED Construction industry with lien and bond rights knowledge - Preferred Accounts Receivable Credit Analysis and Reconciliations Customer Service/Relationship Building Intermediate Excel skills Tech savvy This position may be remote, or hybrid based on location. Eligible candidates residing in the greater Atlanta area will be asked to work two days a week in our Doraville, GA Field Support Center. If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.
    $53k-75k yearly est. Auto-Apply 4d ago
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  • Credit & Collections Analyst

    Allegion

    Remote senior credit and collections analyst job

    Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Credit & Collections Analyst-US Remote At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. Job Summary: The successful candidate will take ownership in managing an accounts receivable portfolio of diversified customers. It is essential to build effective customer relationships and collaborate with internal and external business partners to maximize collections. This individual must be able to work in a fast-paced environment where the ability to prioritize is key and teamwork is a must. This individual must embrace change and be willing to work as a change agent to continually improve the credit and collections process. Must evaluate and make credit decisions on customer orders based on account performance and other credit related data. This position may be required to perform credit reviews on existing customers and be able to spread and analyze financial statements and work with trade credit reports. Knowledge of risk mitigation tools such as forms of collateral and the bond and lien process are a plus. Other responsibilities include dispute management, research, resolution of unapplied cash and open credits and the preparation of month end reports. This candidate must possess excellent verbal and written communication skills and express themselves in a professional manner. What You Will Do: Must be able to prioritize work to achieve or exceed stated collection metrics. Responsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower DSO. Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities. Proactively contact customers concerning collections of past due receivables. Provide phone support by handling incoming calls from sales offices and customers on a variety of items. Responsible for developing and maintaining business relationships with customers (contractors and owners) and Sales Office personnel. Monitors assigned portfolio to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved program. Recommends changes to the existing program where warranted; exceptions are corrected and/or brought to the attention of Management. Prepares and recommends over line approval requests. Responsible for account reconciliation and identifying and tagging disputed items within assigned portfolio. Tracking and ensuring timely clearing of these disputed items is required. Initiates and maintains follow-up to ensure all operating and action conditions placed on approved credit files are completed within established time frames. Compiles all information necessary to comply with and complete reporting in a timely and efficient manner. Follows up on legal documentation required for a given customer account. Manage risk management for accounts & projects within a given level of authority once training is completed. Complete waivers of lien as required to obtain payment from customer Running Credit reports and calling for credit references as needed. Maintains open communication and good working relationships with Manager and fellow teammates to ensure fulfillment of the Credit goals and objectives. As required, perform all other related functions & projects as assigned. Make decisions to hold & release orders based on credit line exposures and risk determination Create workout plans for financially distressed customers that mitigate loss exposure to Allegion What You Need to Succeed: BS/BA in Finance, Accounting, or other Business degree preferred. Equivalent work experience would be a possible alternative 2 - 5 years of related experience required. Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers. Must exhibit a solid professional business image with a team player attitude. Ability to negotiate and effectively communicate judgment decisions required. Excellent written and oral communication skills required. Related work experiences with risk analysis and receivable collection a plus. Must be detail oriented and organized PC literacy required. Strong customer service and general office experience preferred. Why Work for Us? Allegion is a Great Place to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, “this is your business, run with it”. You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential. What You'll Get from Us: Health, dental and vision insurance coverage, helping you “be safe, be healthy” Unlimited Paid Time Off A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury Life Insurance - Term life coverage with the option to purchase supplemental coverage Tuition Reimbursement Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards Employee Discounts through Perks at Work Community involvement and opportunities to give back so you can “serve others, not yourself” Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience. The expected Total Compensation Range: $67,900 to $120,100. The actual compensation will be determined based on experience and other factors permitted by law. Apply Today! Join our team of experts today and help us make tomorrow's world a safer place! Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy
    $67.9k-120.1k yearly Auto-Apply 39d ago
  • Credit & Collection Specialist - Temporary employment

    ePac Us 4.4company rating

    Remote senior credit and collections analyst job

    for an estimated 3 - 4 month. The Credit & Collection Specialist is responsible for collections of accounts exceeding 31 days in all ePac plants, assess customer credit worthiness, customer communication, processing payments, and managing accounts receivable to ensure timely collection of payments. Key duties include contacting customers with overdue accounts, negotiating payment plans, resolving billing disputes, and maintaining accurate financial records. Strong communication, negotiation, and analytical skills, along with proficiency in accounting software, are essential for this role. Tasks & responsibilities: Credit Review customer credit applications to determine credit worthiness and establish credit limits Manage credit limit increase requests Review customer reference checks Update customer terms on Salesforce accounts Collections Manage past due customer accounts exceeding 31 days Initiate credit holds, credit revocations and claims submissions as needed Identify required supporting documentation for collection claims submissions Present action items to Sales team and Plant managers on weekly AR call Collaborate with Sales to arrange calls with unresponsive customers Review internal reports and update Salesforce accounts accordingly Follow up on Quality Control complaints that contribute to delayed payment of invoices Negotiate and track all payment plans with customers Manage outstanding collection claims through completion JOB KNOWLEDGE, SKILLS & ABILITIES Strong customer service and client relationship building skills Ability to work independently and with enthusiasm Excellent written and verbal communication skills with ability to interact with customers and internal stakeholders High level of accuracy and attention to detail when handling accounts, records and reports Strong experience with cloud-based accounting tools with preference in Business Central Dynamics 365, SalesForce, Google Suites and Microsoft Excel Excellent analytical skills and ability to meet process deadlines EXPERIENCE AND EDUCATION High School diploma or equivalent Bachelor's degree in finance, business or accounting preferred Minimum 3-5 years B2B collection experience Full cycle accounts receivable and strong understanding of accounting life-cycle Experience working with start-up companies and fast-growing businesses preferred WORK ENVIRONMENT Remote position
    $38k-54k yearly est. 3d ago
  • Remote Data Collection Officer

    Focusgrouppanel

    Remote senior credit and collections analyst job

    Remote Work From Home Jobs / Data Entry Clerk - Typing - Work At Home - Doing Data Entry - 100% Remote - Earn Immediately Hello and thank you for your interest! We are a growing company that connects job seekers with cash earning solutions to supplement their current income. Our work from home gigs are designed for the job seeker who needs to earn cash between jobs. Unlike gigs that require you face to face with customers or drive and deliver, you work from the privacy of your own location. Here's why we need great people to perform data entry tasks. Every major company relies on feedback . When you buy a product or service online you're asked for a review or to take a survey. In some cases a company needs to do due diligence before launching a product or to see how well their product or service is perceived by the public - this is where you come in. We connect you with these companies. You help them and they pay you. **limited spaces - apply early** Most studies and surveys take place online so you'll almost never need to leave the house. Occasionally a company will reach out for an in person focus group or clinical trial. Job Details: Earn by taking studies Various payment methods, including Paypal, direct check, or on-line virtual gift card codes Opportunity to win rewards Keep the products you try*! This is a great way to get free stuff. *You MUST actually use products and/or services, if provided and be ready to discuss BEFORE the meeting day. Requirements: Smartphone with working camera or webcam on desktop/laptop. If you're not comfortable using a webcam within a group study you can always pass and choose a different research study You'll need to have access to a reliable Internet connection You'll need to understand, as well as follow oral and written guidelines & instructions. Job Advantages: Flexibility to participate in discussions on-line or in-person. No commute needed if you choose to work from home. Participate when you want, you pick when and why. Enjoy free samples from our sponsors and partners for your sincere feedback of their products. Ready to get started? Apply Online Today. Gigs open to anybody looking for temporary, work from home, part-time or full-time work. The hours are adaptable with zero no previous experience required. Our paid market survey participants originate from all backgrounds and markets including data entry clerk, administrative assistant, receptionist, sales assistant, customer service agent, warehouse or factory workers, chauffeur, medical assistant, nurse, phone call facility representative, etc. If you are seeking a versatile part time remote, work at home job, then this is a great position for making great supplemental income. Thank you for your interest - apply now and check your email for further instructions from us.
    $30k-46k yearly est. Auto-Apply 9d ago
  • Credit & Collections Manager

    DTS Fluid Power 3.6company rating

    Senior credit and collections analyst job in Columbus, OH

    JOB SUMMARY: Responsible for overseeing the collection efforts of the Accounts Receivable department, managing a team of 6 - 8 collectors. Acts as liaison for collections activity to other department staff, managers and directors. Actively involved with the collection staff in contacting problem accounts to resolve issues. Essential Functions & Responsibilities: Supervise, review, evaluate and schedule work for Collections staff. Work with the Controller and CFO to set collection goals and targets for the department. Develop and maintain procedural documentation for the collection function. Develop and maintain department KPI's to accurately assess the performance of the function, using informed data to report activity to department leadership. Implement collection policies and procedures to avoid excessive past due accounts and write-offs. Implement deadlines for invoicing and payment collection. Oversee and assist with short paid invoices, unapplied cash receipts, credit offsets, etc. to ensure customer accounts are up to date and accurate. Work closely with cash application and billing specialist to ensure customer accounts are accurately recorded. Ability to reconcile complex customer accounts to understand and correct issues causing past due amounts. Willingness and ability to train staff on best practices and procedures to effectively manage their portfolios. Requirements: Working knowledge of Microsoft Office applications, including Excel, Outlook, and Word. Strong planning and problem-solving skills. Ability to analyze information and processes. Excellent verbal/written communication skills. Attention to detail. Education and Experience: Preferred Bachelor's degree in Accounting, Finance, Management, or related field. 2 - 5+ years of high-volume accounts receivable experience required. 2 - 5+ years of supervisory experience in a high-volume operation of similar scope required. Preferences: Experience leading teams of 5 or more. Epicor ERP HighRadius Billtrust Web Portals (Tungsten, Ariba, Coupa, Taulia, etc) Essential Physical Functions/Equipment Used: Must be able to sit for long periods of time. Must be able to use standard office equipment proficiently, including but not limited to: desktop computer, phone system, printer, copier, fax machine, scanner, etc. Must be able to avoid fatigue while viewing computer monitor for uninterrupted long periods of time. Come for the job, stay for the career. For immediate consideration-Apply Today! Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
    $62k-94k yearly est. Auto-Apply 60d+ ago
  • Sr. Credit and Collections Specialist

    Wasserstrom 4.4company rating

    Senior credit and collections analyst job in Columbus, OH

    Wasserstrom, an industry fixture since 1902, is a national leader in the manufacturing of food service equipment. From design to installation, we are a global supplier, custom manufacturer and consolidator of fixtures, furniture, and equipment. Rooted in the food service industry, we provide flexible solutions to targeted markets where you eat, sleep, work, play, shop and gather. We succeed by leveraging our national presence, buying power, regional consolidation, logistics operations, creative experts, and innovative engineering capabilities. We strive to extend our legacy of creating lasting value for our customers, associates, and the communities we serve. Job Summary: This position is responsible for managing and monitoring customer accounts to ensure timely payments and accurate record-keeping. Provides daily support by answering phone calls and emails from customers and cross-functional departments and follows-up on past-due balances. Resolves billing issues or payment discrepancies and escalates to management when necessary. Demonstrates advanced skills, such as critical thinking, decision-making, and leadership to perform tasks under little to no supervision. Possesses advanced technical proficiency and solid to advanced working knowledge to handle day-to-day credit tasks and procedures. Independently navigates sensitive customer conversations with professionalism to maintain positive customer relationships and favorable business outcomes. Facilitates projects that support long-term company initiatives for credit and finance operations. Handles sensitive account information and communication with a high-level of discretion and confidentiality. Able to orient, train, assign, and check the work of less experienced associates. Essential Duties and Responsibilities Monitor customer accounts and payment statuses; follow-up on billing issues or payment discrepancies and escalate to management as needed Process payments and verify posting details Provide daily support by answering phone calls and emails Pull D&B (Dunn & Bradstreet) to analyze credit worthiness for small credit lines Enter customer information and expense details Reconcile monthly statements and related transactions Maintain historical records by scanning and filing documents Perform other tasks to support credit and collections as needed Experience and Education: High School or GED 1 - 2 years related experience and/or training Other Skills and Abilities: Proficient computer skills; ability to use MS Office Suite, including Outlook, Word, Excel, and PowerPoint Technical ability to learn and use a variety of software programs, such as SyteLine Communicates well with others; speaks and writes clearly; asks for and offers help when needed Interpersonal; resolves questions and concerns in a professional manner; maintains confidentiality Detail oriented; meets quality standards and demonstrates accuracy and thoroughness Organized; completes work in a timely manner; able to prioritize and meet deadlines Problem-solver; gathers and analyzes information skillfully and generates suggestions for improving work Capable of working independently and as a member of a team; contributes to building a positive team spirit
    $47k-76k yearly est. 19d ago
  • Sr. Credit and Collections Specialist

    N. Wasserstrom & Sons

    Senior credit and collections analyst job in Columbus, OH

    Job Description Wasserstrom, an industry fixture since 1902, is a national leader in the manufacturing of food service equipment. From design to installation, we are a global supplier, custom manufacturer and consolidator of fixtures, furniture, and equipment. Rooted in the food service industry, we provide flexible solutions to targeted markets where you eat, sleep, work, play, shop and gather. We succeed by leveraging our national presence, buying power, regional consolidation, logistics operations, creative experts, and innovative engineering capabilities. We strive to extend our legacy of creating lasting value for our customers, associates, and the communities we serve. Job Summary: This position is responsible for managing and monitoring customer accounts to ensure timely payments and accurate record-keeping. Provides daily support by answering phone calls and emails from customers and cross-functional departments and follows-up on past-due balances. Resolves billing issues or payment discrepancies and escalates to management when necessary. Demonstrates advanced skills, such as critical thinking, decision-making, and leadership to perform tasks under little to no supervision. Possesses advanced technical proficiency and solid to advanced working knowledge to handle day-to-day credit tasks and procedures. Independently navigates sensitive customer conversations with professionalism to maintain positive customer relationships and favorable business outcomes. Facilitates projects that support long-term company initiatives for credit and finance operations. Handles sensitive account information and communication with a high-level of discretion and confidentiality. Able to orient, train, assign, and check the work of less experienced associates. Essential Duties and Responsibilities Monitor customer accounts and payment statuses; follow-up on billing issues or payment discrepancies and escalate to management as needed Process payments and verify posting details Provide daily support by answering phone calls and emails Pull D&B (Dunn & Bradstreet) to analyze credit worthiness for small credit lines Enter customer information and expense details Reconcile monthly statements and related transactions Maintain historical records by scanning and filing documents Perform other tasks to support credit and collections as needed Experience and Education: High School or GED 1 - 2 years related experience and/or training Other Skills and Abilities: Proficient computer skills; ability to use MS Office Suite, including Outlook, Word, Excel, and PowerPoint Technical ability to learn and use a variety of software programs, such as SyteLine Communicates well with others; speaks and writes clearly; asks for and offers help when needed Interpersonal; resolves questions and concerns in a professional manner; maintains confidentiality Detail oriented; meets quality standards and demonstrates accuracy and thoroughness Organized; completes work in a timely manner; able to prioritize and meet deadlines Problem-solver; gathers and analyzes information skillfully and generates suggestions for improving work Capable of working independently and as a member of a team; contributes to building a positive team spirit
    $40k-61k yearly est. 20d ago
  • Collections Analyst

    Meltwater 4.3company rating

    Remote senior credit and collections analyst job

    Description What We're Looking For: We're actively seeking a Collections Analyst to join our vibrant team and assume a pivotal role in managing and enhancing the company's accounts receivable process, ensuring the prompt collection of outstanding debts. As a Collections Analyst, you'll collaborate closely with internal stakeholders and external clients to resolve payment discrepancies, minimize losses from bad debts, and cultivate positive relationships with customers. This position demands strong analytical abilities, keen attention to detail, and effective communication skills to propel the collections process forward and fortify the company's financial stability. Its more than just a job title here. We're dedicated to fostering a culture where each team member feels empowered to be their authentic selves while pushing the boundaries of their skills and capabilities. Envision yourself surrounded by a supportive network of colleagues who actively nurture talent, providing robust support systems, mentorship, and emphasizing collaboration. In this environment, achievements are lauded, and setbacks are viewed as valuable opportunities for growth. Join us in crafting a nurturing, growth-oriented atmosphere where you'll have the opportunity to excel in all aspects of your life! What You'll Do: - Efficiently manage the accounts receivable process, encompassing tasks such as invoicing and issuing credit memos. - Take proactive measures to engage customers, following up on outstanding invoices and swiftly resolving any payment discrepancies. - Handle incoming payments with precision, ensuring accurate allocation and meticulous reconciliation of account balances. - Conduct thorough investigations into billing disputes and promptly address customer inquiries, maintaining a focus on timely resolution. - Develop and execute strategic collections initiatives aimed at minimizing bad debt and optimizing cash flow. - Monitor ageing reports diligently, strategically prioritizing collection efforts based on customer payment behaviours and patterns. - Generate comprehensive reports and insightful analytics to monitor collection activities and identify emerging trends. - Collaborate seamlessly with cross-functional teams to streamline and enhance billing and collections processes. - Cultivate and nurture positive relationships with customers, fostering an environment conducive to successful collection efforts. What You'll Bring: - Bachelor's degree or above in Accounting, Finance, Business Administration, or related field. - 2+ years of experience in accounts receivable, collections, or related financial role. - Proficiency in Microsoft Excel and familiarity with TDS system. - Meticulous attention to detail, coupled with strong analytical and problem-solving capabilities. - The ability to thrive independently, prioritize tasks, and meet deadlines in a fast-paced environment. - Knowledge of regulatory compliance and legal requirements pertaining to collections activities would be advantageous. - Excellent written and verbal communication skills in English. - Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week. - The ability to legally work in the country of hire is required for this position. What We Offer: - Enjoy flexible paid time off options for enhanced work-life balance - Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage - Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. - Energetic work environment with a hybrid work style, providing the balance you need - Benefit from our family leave program, which grows with your tenure at Meltwater. - Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Our Story The sky is the limit at Meltwater. At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions. Our award-winning culture is our north star and drives everything we do - from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products - and making sure to celebrate our successes and have fun along the way. We're proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to reach your goals. So, in a nutshell, that's Meltwater. We love working here, and we think you will too. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
    $79k-107k yearly est. Auto-Apply 60d+ ago
  • Collections and Deductions Analyst

    Cencora, Inc.

    Remote senior credit and collections analyst job

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This role is responsible for researching and reconciling customer disputes, payments, credits, invoices, and contracts to reflect the proper status and balance of the customer's account receivable and ensure payment recovery on invalid short payments/claims. Disputes are researched utilizing SAP, Customer and third-party websites and external and internal departments. Position handles significant high volumes which requires fast decision making and a self-starter requiring minimal supervision. Analyze historical customer payments and disputes to derive issues, trends and root cause analysis using multiple systems and customer supplied information. This is a fully remote position for all cities in the states listed. Primary Responsibilities * Monitor and track the daily analysis of customer disputed invoices/short-payments on a very high volume-based activity. * Perform analysis of customer accounts based on the customer's purchases, payment history, credit worthiness, credit limit exposure and our business strategy. * Track and evaluate past due A/R accounts to reduce the risk of credit exposure * Evaluate credit worthiness of accounts and determine proper account order hold or releases * Ability to research cash application matters on customer account * Evaluate aged items for bad debt write off and refund analysis * Perform offsetting adjustments to ensure customer account balances are properly stated * Contact customers to secure payment on overdue balances, issues resolution on open items * Provide guidance and support to Sales and Operations Managers, Logistics, Common carrier disputes, outside Distribution operations about the release of orders to accounts that have aged accounts receivable. * Maintain a strong cross functional communication with Sales, Logistics, and Management regarding identified account risks, potential credit problems, disputes and customer comments. Identify and escalate as necessary. * Provide monthly and ad-hoc reports and updates to key stakeholders Systems Responsibilities * Maintain and manage all data related to customer discounts, allowances and other deductions in SAP * Track work on deductions issues unless the issue is resolved * Research Cash Applications done on customers from Bank Statements Compliance * Following SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes. * Ensures GAAP, SOX and Cencora policies and procedures are adhered to and the ongoing operation, maintenance and controls of the AR system; * Ensure proper SOX documentation on customer accounts, credit memo issuance and approvals * Support audits of deductions, payments and write-offs * Identify and assist in the preparation of accounts for placement with collection agencies or 3rd Party activity. Financial Responsibilities * Financial recovery of invalid disputed customer account receivables balances * Negotiate and structure payment plans * Ensure customer accounts are accurately stated in adherence to US GAAP * Recommend write offs for uncollectable open invoices and disputed balances Education and Work Experience Requires broad training in fields such as business administration, accountancy, generally obtained through completion of a four-year Bachelor's degree program Skills and Knowledge * Associate Degree in Accounting or Finance, but Bachelor's Degree preferred * 5 years of A/R software experience for large corporations such as SAP, Oracle, etc * 5 years minimum of A/R Dispute resolution experience in a large organization, working with vendor portals * 5 years minimum of Cash Application research and analysis * Must have Advanced Excel skills: writing advanced formulas, Pivot Tables, V-lookups, etc. * 5 years of experience working with functional groups and different level of employees throughout the organization to achieve business results effectively and professionally * 5 years following GAAP and SOX requirements in a publicly traded company * Ability to work in a global team environment #LI-SW1 What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit ************************************** Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ************ or email ****************. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: AmerisourceBergen Services Corporation
    $45k-74k yearly est. Auto-Apply 39d ago
  • Analyst, 3PL Accounts Receivable

    Knipper 4.5company rating

    Remote senior credit and collections analyst job

    YOUR PASSION, ACTIONS & FOCUS is our Strength. Become one of our Contributors! Join the KnipperHEALTH Team! Analyst, 3PL Accounts Receviable will play a key role in driving process improvements, improving cash flow for our clients, and ensuring accuracy and integrity of receivables data. The AR analyst holds responsibility for invoicing review, reconciling accounts, and contributing to overall financial accuracy on behalf of Knipper 3PL clients. This role requires strong analytical skills, deep knowledge of AR best practices, and the ability to work cross-functionally with internal teams and external partners. Remote opportunity supporting our 3PL Business Needs Responsibilities Analyzing and reviewing customer invoices and promptly processing them for order to cash clients. Implementing effective credit control measures and monitoring customer account details for non-payments, delayed payments and other irregularities. Reviewing AR aging to ensure compliance with established policies and procedures. Initiating collections on past-due accounts and working with customers to resolve payment disputes. Generating financial statements and reports for management and stakeholders Investigating and resolving any irregularities or enquiries related to accounts receivable Assisting in general financial management and analysis Ensuring compliance with all internal and external audit requirements Participating in month-end closing processes and reconciling accounts. Support internal and external audits related to AR Assisting in streamlining and improving the accounts receivable process. The above duties are meant to be representative of the position and not all-inclusive. Qualifications MINIMUM JOB REQUIREMENTS: Associate degree in Accounting, Finance, or related field (preferred) or equivalent combination of education and experience Proficiency in accounting software (e.g., Oracle, NetSuite, Quickbooks, D365) Excellent communication and interpersonal skills with internal and external customers Two years of previous accounts receivable experience preferred. Two years of experience providing customer service to internal and external parties Proficiency in Microsoft Excel KNOWLEDGE, SKILLS & ABILITIES: Familiarity with GAAP accounting principles Demonstrates strong data and information analysis. Strong experience providing customer service to internal and external parties. Knowledge of CRM and cloud-based software is preferred. Strong time management, organizational skills, initiative, professional demeanor, and positive attitude. Ability to work independently and meet timelines Ability to promote a positive team environment. PHYSICAL DEMANDS: Location of job activities 100% inside Extensive manual dexterity (keyboarding, mouse, phone) Use of phone for communication Sit for prolonged periods of time. Occasionally stoop, kneel, and crouch Occasionally lift, carry, and move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $38k-50k yearly est. Auto-Apply 40d ago
  • A/R Analyst

    Omni Ophthalmic Management Consultants

    Remote senior credit and collections analyst job

    We are looking for a Fully Remote Accounts Receivable specialist who has strong communication and interpersonal skills, ability to work independently and as part of team, extensive experience with appeals and denials, patient collections, good computer skills, along with the ability to multi-task and work in a fast paced environment. Qualified candidates must have 2 years provider side medical billing experience and experience working with major insurance carriers, Medicare and Medicaid. Essential Duties and Responsibilities: * Follow up on unpaid claims within standard billing cycle timeframe * Check each insurance payment for accuracy and compliance with contract discount * Call insurance companies regarding any discrepancy in payments if necessary * Identify and bill secondary or tertiary insurances * Research and appeal denied claims * Answer all patient or insurance telephone inquiries pertaining to assigned accounts. * Set up patient payment plans and work collection accounts Knowledge, Skills, and Abilities * Knowledge of insurance guidelines, including HMO/PPO, Medicare, and state Medicaid * Knowledge of HMO/PPO, Medicare, Medicaid, and other payer requirements and systems. * Use of computer systems, software, * Effective communication abilities for phone contacts with insurance payers to resolve issues * Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members * Able to work in a team environment * Problem-solving skills to research and resolve discrepancies, denials, appeals, collections * Knowledge of accounting and bookkeeping procedures * Knowledge of medical terminology likely to be encountered in medical claims * Knowledge of CPT/ICD-10 coding discrepancies The salary range for this position will be commensurate with the candidate's experience and skill level, with final compensation determined based on qualifications and relevant expertise. Comprehensive Benefits Package : Medical, Prescription Drug Coverage, Dental and Vision insurance Wellness Incentive Programs, Nutrition Counseling Low Cost Access to Fitness Centers Headspace ID Theft Insurance Employer Sponsored Health Savings Account (HSA)/ Health Reimbursement Account (HRA) Flexible Spending Account (FSA) Employer Provided Group Term Life & AD&D Short-term Disability Life Assistance Program Commuter/Parking Benefits (where applicable) 401K retirement plan with company match Ancillary insurance options, including fraud, accidental and hospital indemnity LifeMart- Employee Discounts Program Paid Time Off and State Sick Pay (where applicable) FREE Employee Refractive Surgery Program (terms apply)
    $41k-58k yearly est. Auto-Apply 60d+ ago
  • Accounts Receivable Analyst

    Smithrx

    Remote senior credit and collections analyst job

    Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward-always. Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: The Accounts Receivable Analyst serves as a primary financial liaison for our complex customer relationships. This position is responsible for managing a portfolio of accounts to optimize cash flow, mitigate risk and enhance customer relationships. This role is more strategic than traditional collections with a focus on proactive account management and complex problem-solving. The ideal candidate is proactive, highly organized, self-driven with a meticulous eye for detail and superior communication skills. They are able to exercise excellent judgement in resolving cash collection, managing escalations and analyzing data to provide insights to leadership. This role reports to the Senior Accounting Manager, Order to Cash. What you will do: Customer Portfolio Management Proactively manage the company's collection efforts in an ever changing, multi-party environment to ensure timely collection of invoices. This includes navigating a complex interplay between our customers, insurance brokers, third-party administrators (TPA), captive insurance companies, and pharmacy consultants. This requires excellent communication and relationship management skills. Cultivate strong relationships with a high-volume portfolio of internal and external customers, serving as the primary point of contact for billing and receivable inquiries Manage and prioritize multiple customer, TPA, broker, consultant, captive and other related party demands, exercising business judgement to resolve billing discrepancies, questions and delinquent payers. Investigate and perform detailed analysis in order to identify the root cause of billing or payment issues, collaborating cross-functionally to implement meaningful solutions. Manage and create reporting to internal stakeholders of collection efforts and delinquent accounts, including Days Sales Outstanding, Average Days to Collect, and other strategic actions taken to collect delinquent accounts. Exercise good business judgement discretion in managing escalated or at-risk accounts, independently determining the appropriate course of action which may include negotiating payment plans, settlement or recommending the suspension/cancellation of services. Train and mentor accounts receivable staff. Operational and Accounting Controls Document and maintain internal control procedures related to invoicing and collection efforts. Develop and maintain evidence supporting such controls are executing as designed. With in depth knowledge of the customer portfolio, assist in developing the allowance for doubtful accounts in accordance with Accounting Standards Codification (ASC) number 326 - Financial Instruments: Credit Losses. Serve as a key partner during financial audits, providing in-depth analysis and explanation for account statuses, transaction histories and resolution paths. Develop and maintain documentation for Accounts Receivable procedures and actively participate in process improvement initiatives. Financial Analysis and Strategy Analyze cash application procedures and customer payment trends to identify opportunities for recommended process improvements to optimize cash flow. Prepare and present analysis on high-risk accounts to leadership, providing recommendations for mitigating financial loss while preserving the customer relationship. What you will bring to SmithRx: 4+ years of proven experience in a high volume multi-party accounts receivable role. Associate's degree or equivalent professional experience in Accounting or Business Administration Proven experience in Invoicing, Collections, Cash Applications, Accounting Reconciliations and Internal Control Documentation (ie, Securities and Exchange Commission SOX Framework) Demonstrated ability to negotiate and resolve conflict with external customers, and their related parties, while maintaining a positive and professional relationship Proven ability to work independently, manage competing demands and make excellent business judgement in a fast-paced environment Strong analytical and problem-solving skills with a proven track record of investigating complex issues and implementing solutions Outstanding communication and interpersonal skills with a customer-first orientation Expert understanding of accounts receivable and solid understanding of accounting policy Highly skilled in MS Office Suite (Experience with Intacct or other ERP is a plus) What SmithRx Offers You: Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance Flexible Spending Benefits 401(k) Retirement Savings Program Short-term and long-term disability Discretionary Paid Time Off Paid Company Holidays Wellness Benefits Commuter Benefits Paid Parental Leave benefits Employee Assistance Program (EAP) Well-stocked kitchen in office locations Professional development and training opportunities
    $37k-50k yearly est. Auto-Apply 2d ago
  • Analyst, 3PL Accounts Receivable

    Knipperx Inc.

    Remote senior credit and collections analyst job

    YOUR PASSION, ACTIONS & FOCUS is our Strength. Become one of our Contributors! Join the KnipperHEALTH Team! Analyst, 3PL Accounts Receviable will play a key role in driving process improvements, improving cash flow for our clients, and ensuring accuracy and integrity of receivables data. The AR analyst holds responsibility for invoicing review, reconciling accounts, and contributing to overall financial accuracy on behalf of Knipper 3PL clients. This role requires strong analytical skills, deep knowledge of AR best practices, and the ability to work cross-functionally with internal teams and external partners. Remote opportunity supporting our 3PL Business Needs Responsibilities Analyzing and reviewing customer invoices and promptly processing them for order to cash clients. Implementing effective credit control measures and monitoring customer account details for non-payments, delayed payments and other irregularities. Reviewing AR aging to ensure compliance with established policies and procedures. Initiating collections on past-due accounts and working with customers to resolve payment disputes. Generating financial statements and reports for management and stakeholders Investigating and resolving any irregularities or enquiries related to accounts receivable Assisting in general financial management and analysis Ensuring compliance with all internal and external audit requirements Participating in month-end closing processes and reconciling accounts. Support internal and external audits related to AR Assisting in streamlining and improving the accounts receivable process. The above duties are meant to be representative of the position and not all-inclusive. Qualifications MINIMUM JOB REQUIREMENTS: Associate degree in Accounting, Finance, or related field (preferred) or equivalent combination of education and experience Proficiency in accounting software (e.g., Oracle, NetSuite, Quickbooks, D365) Excellent communication and interpersonal skills with internal and external customers Two years of previous accounts receivable experience preferred. Two years of experience providing customer service to internal and external parties Proficiency in Microsoft Excel KNOWLEDGE, SKILLS & ABILITIES: Familiarity with GAAP accounting principles Demonstrates strong data and information analysis. Strong experience providing customer service to internal and external parties. Knowledge of CRM and cloud-based software is preferred. Strong time management, organizational skills, initiative, professional demeanor, and positive attitude. Ability to work independently and meet timelines Ability to promote a positive team environment. PHYSICAL DEMANDS: Location of job activities 100% inside Extensive manual dexterity (keyboarding, mouse, phone) Use of phone for communication Sit for prolonged periods of time. Occasionally stoop, kneel, and crouch Occasionally lift, carry, and move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $37k-50k yearly est. Auto-Apply 40d ago
  • Collections Specialist

    The Resource 4.3company rating

    Remote senior credit and collections analyst job

    Job Title: Bilingual Outbound Collections Specialist Are you a motivated professional with a background in collections, banking, or finance? We're hiring dependable Outbound Collection Specialists to join our growing team! This is a temp-to-hire opportunity with potential for bonuses, advancement, and a transition to fully remote work (based on performance). Ideal candidates have at least 1 year of tenure in each past role, with strong experience in collections and/or the finance industry. Job Requirements: Minimum 1 year of experience in collections, banking, or financial services Fully Bilingual - English / Spanish Demonstrated tenure of at least 1 year in each prior position Strong communication and negotiation skills Professionalism and adherence to State and Federal collection laws Key Responsibilities: Make outbound collection calls to recover delinquent consumer debt Review account status and determine appropriate next steps Negotiate payment plans or collect in full when possible Maintain accurate records in the Finvi/Artiva account management system Why Join Us? Temp-to-hire position with opportunity for long-term career growth Commission and bonus potential based on performance Supportive training environment with clearly defined success metrics Opportunities for advancement within the Collections Department Ready to take the next step in your collections career? Apply now and be part of a team that values your experience and supports your professional growth. Click Apply Online to submit your resume or application. For further information, call or text us at ************.
    $30k-37k yearly est. 39d ago
  • Collections Officer - Midnight Team, Remote

    Capital On Tap

    Remote senior credit and collections analyst job

    We're Capital on Tap 👋 💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030. Why Join Us? We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment. 📈Check out the development opportunities in the Collections team. 🏡🏢This is a remote role. You'll complete your first 2 weeks onboarding at our Cardiff office, then going forward you'll be required to attend the Cardiff office 2 days per quarter. Shifts You'll be part of our Midnight team, servicing a mixture of our UK & US customers. You'll work Monday-Friday 3:30pm to midnight. Your training will be done Mon-Friday 9am-5:30pm for your first 4 weeks before you join the Midnight team. What You'll Be Doing In this role, you will work directly with customers to help them manage financial arrears by setting up fair repayment plans while ensuring compliance with relevant laws and policies. You'll be an empathetic and professional communicator, striving to resolve issues with patience and persistence. Engage directly with customers to negotiate repayment plans Analyse financial situations to create tailored solutions Ensure adherence to GDPR, FCA, and FDCPA regulations Handle customer complaints and resolve conflicts effectively Prioritize multiple tasks while maintaining high-quality standards Work with internal and external teams to support customer outcomes We're Looking For Strong communication skills, both verbal and written Financial acumen and experience with arrears management Proven ability to manage challenging customer interactions Experience using multiple communication platforms (email, SMS, etc.) Ability and skills to handle difficult conversations and deliver a fair customer outcome Ideally, you have qualifications like the Chartered Institute of Credit Management (CICM) or similar and 3+ years in financial services Diversity & Inclusion 🌈 We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we've created a space where you can relax and recharge. Check out the perks we offer: 💷 Salary range £29,000 - £37,000 depending on experience 🏥 Private Healthcare including dental and optician services through Vitality ✈️ Worldwide travel insurance through Vitality 🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) 👛 Salary Sacrifice Pension Scheme up to 7% match 🏖️ 28 days holiday (plus bank holidays) 📖 Annual Learning and Wellbeing Budget 👪 Enhanced Parental Leave 🚲 Cycle to Work Scheme 🚂 Season Ticket Loan 💬 6 free therapy sessions per year 🐶 Dog Friendly Offices 🍫 Free drinks and snacks in our offices Check out more of our benefits, values, and mission here. Interview Process: 🤝First stage: 30 minute intro and values call with Talent Partner (Video call) 🤝Final stage: 60 minute CV overview with Team Leaders (Video call) Other Info 👍Check out our ‘Top Tips' for interviewing. ✔️Keep updated on new job opportunities by following us on Linkedin. 📧Email ************************ if you have any questions. Excited to work here? Apply! If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
    $32k-47k yearly est. Auto-Apply 6d ago
  • Senior Collections Specialist, Auto

    Upstart Services 4.0company rating

    Remote senior credit and collections analyst job

    About Upstart Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; Austin, Texas; and New York City, NY (opening Summer 2026). Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we'd love to hear from you! The Team: At Upstart, we're revolutionizing the auto collections industry by prioritizing empathy, results, and rewarding success. As a Senior Collections Agent on the Auto Collections team, you'll be at the forefront of helping borrowers overcome financial challenges while achieving outstanding performance outcomes. This role is perfect for individuals who excel in negotiation, compassionate communication, and driving measurable results in a fast-paced, performance-driven environment. How you'll make an impact Empower Borrowers: Leverage your expertise in collections to offer personalized solutions to help borrowers bring their accounts current through effective negotiation, empathy, and a deep understanding of payment plans and delinquency management. Deliver Results: Excel in collections performance by exceeding KPIs, such as dollars collected per productive hour and promise-to-pay (PTP) commitments kept within 7 days of Right Party Contact (RPC). Drive Innovation: Contribute to improving collections practices by participating in initiatives to enhance borrower support, process efficiency, and program outcomes. What Success Looks Like As a Senior Collections Agent, your success will be measured by your ability to consistently deliver exceptional results through high-level execution of key metrics: Dollars Collected per Productive Hour: Maximize recovery efforts by driving efficiency in every interaction. Promise-to-Pay Commitments: Secure and uphold meaningful borrower commitments, ensuring Promise to pay agreements are fulfilled within 7 days of RPCs by negotiating effectively and efficiently. Key Attributes for Success: A results-driven mindset, turning every borrower interaction into an opportunity to achieve impactful outcomes. Strong negotiation skills and the ability to build trust with borrowers quickly, using proven techniques that drive positive payment resolutions. Effective time management to balance high call volumes with personalized and strategic borrower support. Minimum Qualifications At least 2 years in a collections role at a Financial Institution with proven success meeting performance goals. Demonstrated ability to effectively engage borrowers, secure agreements, and handle challenging conversations with professionalism and empathy. Familiarity with FDCPA, TCPA, and other relevant collections laws and best practices. Proven ability to thrive in a results-oriented environment with experience improving key performance metrics (KPIs). Preferred Qualifications 3+ years of full-time employment experience successfully recovering high-risk or delinquent accounts, including managing hardship programs, settlements, and tailored borrower solutions. Experience in Auto Collections is a plus. Demonstrated ability to negotiate and finalize settlements, ensuring optimal recovery rates while adhering to company policies and regulatory guidelines. Proven ability to secure high-value agreements while maintaining positive borrower relationships and consistently meeting or exceeding PTP and collection goals. Deep understanding of collections laws and compliance standards, including FDCPA, TCPA, and state-specific regulations. Skilled at analyzing performance metrics, optimizing productivity, and excelling in a results-oriented environment. Skilled in de-escalating challenging conversations, building trust, and presenting effective payment plans under pressure. Position location This role is available in the following locations: Remote. Time zone requirements The team operates on the East coast time zones. Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but will be required to attend in-person collaboration sessions on-site at one of our offices. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. What you'll love: Competitive Compensation (base + bonus & equity) Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings Employee Stock Purchase Plan (ESPP) Life and disability insurance Generous sick and safety leave Supportive parental, family care, and military leave programs Annual wellness, technology & ergonomic reimbursement programs Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering Catered lunches + snacks & drinks when working in offices #LI-Associate This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law. At Upstart, your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location-with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Hourly Rate Range$27.45-$37.98 USD Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com ************************************************
    $27.5-38 hourly Auto-Apply 6d ago
  • Collections and Deductions Analyst

    Cencora

    Remote senior credit and collections analyst job

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This role is responsible for researching and reconciling customer disputes, payments, credits, invoices, and contracts to reflect the proper status and balance of the customer's account receivable and ensure payment recovery on invalid short payments/claims. Disputes are researched utilizing SAP, Customer and third-party websites and external and internal departments. Position handles significant high volumes which requires fast decision making and a self-starter requiring minimal supervision. Analyze historical customer payments and disputes to derive issues, trends and root cause analysis using multiple systems and customer supplied information. This is a fully remote position for all cities in the states listed. Primary Responsibilities Monitor and track the daily analysis of customer disputed invoices/short-payments on a very high volume-based activity. Perform analysis of customer accounts based on the customer's purchases, payment history, credit worthiness, credit limit exposure and our business strategy. Track and evaluate past due A/R accounts to reduce the risk of credit exposure Evaluate credit worthiness of accounts and determine proper account order hold or releases Ability to research cash application matters on customer account Evaluate aged items for bad debt write off and refund analysis Perform offsetting adjustments to ensure customer account balances are properly stated Contact customers to secure payment on overdue balances, issues resolution on open items Provide guidance and support to Sales and Operations Managers, Logistics, Common carrier disputes, outside Distribution operations about the release of orders to accounts that have aged accounts receivable. Maintain a strong cross functional communication with Sales, Logistics, and Management regarding identified account risks, potential credit problems, disputes and customer comments. Identify and escalate as necessary. Provide monthly and ad-hoc reports and updates to key stakeholders Systems Responsibilities Maintain and manage all data related to customer discounts, allowances and other deductions in SAP Track work on deductions issues unless the issue is resolved Research Cash Applications done on customers from Bank Statements Compliance Following SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes. Ensures GAAP, SOX and Cencora policies and procedures are adhered to and the ongoing operation, maintenance and controls of the AR system; Ensure proper SOX documentation on customer accounts, credit memo issuance and approvals Support audits of deductions, payments and write-offs Identify and assist in the preparation of accounts for placement with collection agencies or 3rd Party activity. Financial Responsibilities Financial recovery of invalid disputed customer account receivables balances Negotiate and structure payment plans Ensure customer accounts are accurately stated in adherence to US GAAP Recommend write offs for uncollectable open invoices and disputed balances Education and Work Experience Requires broad training in fields such as business administration, accountancy, generally obtained through completion of a four-year Bachelor's degree program Skills and Knowledge Associate Degree in Accounting or Finance, but Bachelor's Degree preferred 5 years of A/R software experience for large corporations such as SAP, Oracle, etc 5 years minimum of A/R Dispute resolution experience in a large organization, working with vendor portals 5 years minimum of Cash Application research and analysis Must have Advanced Excel skills: writing advanced formulas, Pivot Tables, V-lookups, etc. 5 years of experience working with functional groups and different level of employees throughout the organization to achieve business results effectively and professionally 5 years following GAAP and SOX requirements in a publicly traded company Ability to work in a global team environment #LI-SW1 What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit ************************************** Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ************ or email ****************. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated CompaniesAffiliated Companies: AmerisourceBergen Services Corporation
    $37k-57k yearly est. Auto-Apply 39d ago
  • Bilingual Collections Specialist

    Goodleap 4.6company rating

    Remote senior credit and collections analyst job

    About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Collections Specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.Essential Job Duties & Responsibilities: Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process Identify accounts with overdue payments and find solutions to help bring their loan to a current status Maintain daily, weekly and monthly collection and metric goals Outbound/Inbound calls with clients to resolve debts owed All in compliance with Goodleap's collections policies and procedures Required Skills, Knowledge & Abilities: 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools Excellent verbal and written communication skills Prior telemarketing experience with financial products preferred Proficiency with Microsoft Office applications Self-motivated and extremely goal-oriented Team Player Professional demeanor Bilingual English/Spanish required Compensation: $18.00 / hr. +bonus Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
    $34k-41k yearly est. Auto-Apply 9d ago
  • Collections Specialist

    Zoll Data Systems 4.3company rating

    Remote senior credit and collections analyst job

    CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Summary The Collections Specialist is responsible for working with insurance companies to facilitate the reprocessing of denied, incorrectly paid and unprocessed claims to result in a favorable return. Essential Functions Provides outstanding customer service to both internal and external parties Utilize multiple software systems to follow current workflow processes to ensure timely follow up on assigned claims Contact patients, physician offices and insurance companies to relay or obtain necessary information and/or documentation to maximize reimbursement Resubmission of claims after identifying initial submission was not received or rejected by the payer Submits corrected claims to payer after making necessary edits on HCFA 1500 claim forms Write appeals to insurance companies to overturn denied or incorrectly paid claims Understand and resolve credit balances and write offs by submitting refunds, adjustments etc. Communicate pertinent reimbursement issues to leadership timely Monitor and manage assigned accounts timely to claim resolution Perform other duties as assigned by Management Required/Preferred Education and Experience High School Diploma required 2+ years' experience in a medical revenue cycle environment with a solid understanding of HCFA 1500 claim forms preferred Experience with Microsoft Office and navigating Windows software required Knowledge, Skills and Abilities A solid, intermediate background in Microsoft Excel Superior communication, interpersonal, and organizational skills Multi-tasking with a strong attention to detail A fast and resourceful learner with an eagerness to grow and adapt to daily challenges Physical Demands While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Working Conditions The noise level in the work environment is usually quiet. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-KH1 The hourly pay rate for this position is: $19.00 to $24.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at ********************* Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
    $19-24 hourly Auto-Apply 4d ago
  • Collections Specialist - German speaking and (Italian or Spanish)

    Ninjaone

    Remote senior credit and collections analyst job

    Description About the RoleWe're hiring a Collections Specialist to ensure timely payments from our customers. In this role, you'll be both a customer advocate and a financial steward - engaging with customers to renew their contracts, addressing billing issues, and securing on-time payments. You'll collaborate across Sales, Customer Success, and Finance to keep our customers happy, contracts up-to-date, and cash flowing.Location - Berlin, Germany (in office 3+ times per week) What You'll be Doing Monitor accounts receivable (aging reports) and follow up with customers on outstanding invoices or payment issues. Facilitate quick resolutions Pursue customer collections on a daily basis with an emphasis on providing a high level of customer service. Be proactive in resolving customer cases Continuously look for ways to improve our collections playbook - from tweaking email templates to suggesting policy changes that enhance customer experience or reduce DSO Work closely with Account Executives and Customer Success Managers on account strategies, and with Finance on invoicing and payment processing Manage a portfolio of customer renewals - send timely renewal notices, negotiate contract terms/pricing, and secure renewals before expiration Proactively reach out 90+ days before subscription renewal to discuss options, upsell multi-year agreements, and prevent churn Other duties as needed About You Exceptional interpersonal skills and ability to build relationships Outstanding written and verbal communication skills; You confidently negotiate pricing or handle tough billing conversations with a friendly, solutions-oriented approach Superb time management and organizational abilities - you can manage a high volume of accounts Fluent in English and German and one other major European languages (Spanish or Italian preferred) About UsNinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.What You'll Love Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job Grow personally and professionally with one of the fastest growing companies Enjoy your lunch covered by NinjaOne 3 times/week at the office Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more) Develop your skills through our renowned training platform Receive competitive compensation Collaborate with a curious, kind, international and intercultural workforce Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit) Additional InformationThis position is NOT eligible for Visa sponsorship.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.#LI-SB1#LI-Hybrid#BI-Hybrid
    $30k-40k yearly est. Auto-Apply 60d+ ago

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