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Senior customer account executive skills for your resume and career

Updated January 8, 2025

2 min read

Quoted experts

Jonathan Byers,

Kaustav Misra Ph.D.

Below we've compiled a list of the most critical senior customer account executive skills. We ranked the top skills for senior customer account executives based on the percentage of resumes they appeared on. For example, 68.5% of senior customer account executive resumes contained crm as a skill. Continue reading to find out what skills a senior customer account executive needs to be successful in the workplace.

15 senior customer account executive skills for your resume and career

1. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how senior customer account executives use crm:

Provided daily and weekly CRM reports to department heads ensuring effective communication.
Decreased staff time (and payroll) with customer issues by launching CRM and leading regional implementation and training.

2. Software Solutions

Here's how senior customer account executives use software solutions:

Led Systems Integration and Product Development efforts for all information technology and software solutions implemented.

3. Customer Accounts

Here's how senior customer account executives use customer accounts:

Assist customers in achieving ownership with individualized attention in managing the customer accounts department and achieving company standards and closing percentages.
Maintained customer accounts, provided technical support for wireless products, and offered problem/conflict resolution for Prepaid and Contract wireless customers.

4. Inbound Calls

Here's how senior customer account executives use inbound calls:

Serviced 90-200 inbound calls daily.
Provided cross training to 4 staff members Properly directed inbound calls in phone ques to improve call flow.

5. CAE

Here's how senior customer account executives use cae:

Provided direction to Customer Account Executives (CAE) on handling customer situations.
Monitored CAE interactions to provide coaching and development in regards quality and performance.

6. Customer Feedback

Customer feedback is the information, insight provided by a customer orally, in writing, or online form about their experiences with a company's product or services. Customer feedback is aimed to convey certain facts that the customers face when using the manufacturer's products, and in turn help the product, customer, and marketing teams understand where there is room for improvement. It may be positive, negative, or neutral, but it is very important for the growth of a business.

Here's how senior customer account executives use customer feedback:

Prepare reports pertaining customer feedback.
Addressed negative customer feedback immediately.

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7. Customer Complaints

Here's how senior customer account executives use customer complaints:

Earned solid problem-solver reputation, expeditiously resolving hundreds of customer complaints and sensitive situations to ensure customer satisfaction and on-time operations.
Prepared sales and customer relations reports by analyzing and categorizing sales information; identified and investigated customer complaints and service suggestions.

8. Service Issues

Here's how senior customer account executives use service issues:

Perform complex diagnostic troubleshooting to resolve voice, video, and internet service issues.
Answered detailed complex questions regarding billing and service issues from both customers and representatives.

9. Customer Inquiries

Here's how senior customer account executives use customer inquiries:

Provide prompt resolution via telephone to assist with a variety of customer inquiries and issues.
Placed and/or received customer inquiries that may require deviation from a script or sales flow process.

10. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how senior customer account executives use outbound calls:

Processed upwards of 150 daily inbound/outbound calls daily within a call-center environment, providing effective problem resolution and surpassing organizational expectations.
Provided superior customer service to all inbound and outbound calls primarily by utilizing problem solving and negotiation skills.

11. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how senior customer account executives use business development:

Managed +$600 Thousand in business development funding for sales and profitability lead generation.
Interacted with key people in and out of the sales process has provided me a great exposure to business development practice.

12. Customer Calls

Here's how senior customer account executives use customer calls:

Documented individual customer calls and inquiries utilizing complex database systems.
Managed escalated customer calls and developed innovative solutions to complex problems, ensuring complete resolution and maintaining customer satisfaction.

13. Customer Interaction

Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Here's how senior customer account executives use customer interaction:

Provided Quality Assurance for Management by performing control checks of customer interactions to ensure quality service was being administered to customer.
Document telephone conversations and/or customer visits in order to provide detailed information to the appropriate Field Representatives based on customer interaction.

14. Billing Issues

Billing issues are the mistakes made by the company resulting in a wrong bill for the customer. An example of a billing issue might be adding what is owed incorrectly or accidentally omitting a service the customer bought. The billing issues are the company's responsibility and are caused by the one who calculates the bill. The customer does not need to pay it, however, the dispute may take some time to resolve.

Here's how senior customer account executives use billing issues:

Perform sales calls and review customer billing issues.
Worked with account executives and traffic coordinators to define and resolve client requirements, billing issues/inaccuracies and account receivable/account payable issues.

15. Billing Inquiries

Here's how senior customer account executives use billing inquiries:

Provided inbound telephone support via a computer system to customers experiencing technical difficulties and equipment problems and billing inquiries.
Scheduled installations, changes of service, provided detailed explanation of billing inquiries/pro-rates and troubleshooting service issues.

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What skills help Senior Customer Account Executives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on senior customer account executive resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What senior customer account executive skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young senior customer account executives need?

Dr. Vallari Chandna

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.

Do you want to know more?

List of senior customer account executive skills to add to your resume

The most important skills for a senior customer account executive resume and required skills for a senior customer account executive to have include:

CRM
Software Solutions
Customer Accounts
Inbound Calls
CAE

Customer Feedback
Customer Complaints
Service Issues
Customer Inquiries
Outbound Calls

Business Development
Customer Calls
Customer Interaction
Billing Issues
Billing Inquiries

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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