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Top 50 Senior Customer Care Specialist Skills

Below we've compiled a list of the most important skills for a Senior Customer Care Specialist. We ranked the top skills based on the percentage of Senior Customer Care Specialist resumes they appeared on. For example, 26.9% of Senior Customer Care Specialist resumes contained Customer Service as a skill. Let's find out what skills a Senior Customer Care Specialist actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Senior Customer Care Specialist

1. Customer Service
demand arrow
high Demand
Here's how Customer Service is used in Senior Customer Care Specialist jobs:
  • Prepared Customer Service Bulletins to provide instructions to apply software updates or patches or to notify customers of important information.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Call center environment providing excellent customer service to existing and potential Verizon Wireless customers.
  • Awarded several Customer First Awards for consistently providing Superior Technical and Customer Service.
  • Promoted from customer service representative to senior customer care specialist.
  • Provided excellent customer service to millions of customers.
  • Up-skilled to SR Analyst position for proper review of claims processing and provide education of processing errors to customer service department.
  • Assisted the manager with day to day activities by taking and monitoring calls and productivity of the customer service staff.
  • Provided excellent customer service by assisting by the standards and mission statement set by the department.
  • Provided quality customer service in a call center environment for eligibility, benefits & Claims.
  • Managed the customer service functions and activities of two sales teams in different states.
  • Received Spotlight Awards and Gold Call Awards for providing world class customer service.
  • Conducted orientations and new hire training classes for customer service associates.
  • Assisted in the interview process of selecting new customer service representatives.
  • Provided customer service to clients via telephone and e-mail.
  • Mentored and provided training to customer service staff.
  • Deliver prompt, accurate and excellent customer service.
  • Provided enhanced customer service by assisting with account management, billing, and payments, while multi-tasking.
  • Provide high quality customer service to patients, pharmacists and health care professional about Novo Nordisk products and services.
  • Answer calls File complaints Create cases Support all Victoria's Secret Store locations Provide exceptional Customer Service

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3,827 Customer Service Jobs

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2. Customer Care Specialists
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high Demand
Here's how Customer Care Specialists is used in Senior Customer Care Specialist jobs:
  • Train and coach Customer Care Specialists to efficiently take care of their customers in a confident and meaningful interaction.
  • Mentor: Provided real-time, online support and coaching for Customer Care Specialists.
  • Involved with training the new phone Customer Care Specialists.

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3. Phone Calls
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high Demand
Here's how Phone Calls is used in Senior Customer Care Specialist jobs:
  • Monitored incoming telephone calls for Quality Assurance.
  • Focus on client retention through phone calls and solving concerns.
  • Listened and observed phone calls for quality assurance.
  • Screen and answer phone calls.

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92 Phone Calls Jobs

No jobs at selected location

4. Technical Support
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high Demand
Here's how Technical Support is used in Senior Customer Care Specialist jobs:
  • Provide technical support and instruction to staff or customers regarding equipment standards, assisting with specific, difficult in-service engineering.
  • Specialized in cellular, mobile web accessibility and technical support.
  • Serviced incoming calls to provide tier1 technical support for our customers with Apple and Motorola devices.
  • Moderate technical support for install problems, firewall settings and browser issues.
  • Provided technical support in response to customer issues with account.
  • Assisted customers with bill resolution and technical support.
  • Provide technical support on Pharmacy/Member calls within the claims adjudication software.

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1,704 Technical Support Jobs

No jobs at selected location

5. Billing Questions
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high Demand
Here's how Billing Questions is used in Senior Customer Care Specialist jobs:
  • Support with billing questions, technical issues, policy eligibility and agent certification.
  • Handle customer inquiries, complaints, billing questions and payment extension/service requests.
  • Resolve complex billing questions that are transferred from Billing Department.

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6. Student Loans
demand arrow
high Demand
Here's how Student Loans is used in Senior Customer Care Specialist jobs:
  • Received and answered all inbound calls from borrowers regarding student loans.
  • Interacted with customers regarding credit cards and student loans.
  • Assist borrowers with their student loans.
  • Service Federally Funded Student Loans.

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6 Student Loans Jobs

No jobs at selected location

7. Outbound Calls
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high Demand
Here's how Outbound Calls is used in Senior Customer Care Specialist jobs:
  • Assist with production, inbound/outbound calls to collect information needed to process payments.
  • Receive inbound calls and make outbound calls on behalf of our Samsung client.
  • Handled high-volume inbound and outbound calls while maintaining & exceeding quality scores.
  • Received Inbound and outbound calls from internal and external clients.
  • Placed outbound calls to homeowners and managed their claims.
  • Handle inbound and outbound calls in English and Spanish.
  • Handle inbound and outbound calls.

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8. High Volume
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high Demand
Here's how High Volume is used in Senior Customer Care Specialist jobs:
  • Handled high volume of inbound high value, commercial and consumer calls.

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62 High Volume Jobs

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9. Data Entry
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high Demand
Here's how Data Entry is used in Senior Customer Care Specialist jobs:
  • Validated customer s business credentials when new accounts were requested *Performed computer data entry of customer s information.
  • Performed accurately all data entry functions to recent member or provider activity-/transactions.
  • Trained new representatives on proper phone skills and data entry procedures.
  • Input listing and contract information into data entry programs.
  • Use of computer/customer data entry and registers.
  • Process claim checks and data entry Verify account and loan status to determine specific procedures

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528 Data Entry Jobs

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10. Customer Complaints
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high Demand
Here's how Customer Complaints is used in Senior Customer Care Specialist jobs:
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Assisted customer service representatives with escalated issues and customer complaints.
  • Resolved product or service problems by clarifying customer complaints, expedite correction or adjustment, and customer follow-up to ensure resolution.
  • Answer calls, handle customer inquiries, research required information using available resources, and manage and resolve customer complaints.
  • Handled high-level, sensitive customer complaints from regulatory agencies, M&T Executive Offices and other sources.
  • Resolve customer complaints via phone, email, mail, or social media.
  • Resolved customer complaints regarding loan payments and billing issues.
  • Resolve high profile customer complaints regarding sales and service.
  • Received and addressed customer complaints.Administrative Assistant Answered multiple-line phone system.

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43 Customer Complaints Jobs

No jobs at selected location

11. Client Service Levels
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high Demand
12. Complex Issues
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high Demand
Here's how Complex Issues is used in Senior Customer Care Specialist jobs:
  • Research and reconcile complex issues analyzing customer account information,
  • Resolve complex issues from claim set up to claim closure.

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323 Complex Issues Jobs

No jobs at selected location

13. Internal Departments
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high Demand
Here's how Internal Departments is used in Senior Customer Care Specialist jobs:
  • Communicated with external clients as well as internal departments to identify, analyze, and resolve customer problems or errors.
  • Partner with other internal departments to gather information for guests and projects.

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14. Customer Retention
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high Demand
Here's how Customer Retention is used in Senior Customer Care Specialist jobs:
  • Collaborated with web development teams in design and usability testing to maximize sales and customer retention.
  • Completed analysis and resolution of customer escalated issues to improve client reputation and customer retention.
  • Achieved customer retention and reduced problem non-resolution from 65% down to 7%.
  • Increased customer retention within two years 5% by listening, analyzing, and solving customer issues.

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15. Special Projects
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average Demand
Here's how Special Projects is used in Senior Customer Care Specialist jobs:
  • Worked on special projects regarding ATM's.
  • Provide customer analytics and assist in special projects as assigned.

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87 Special Projects Jobs

No jobs at selected location

16. Service Calls
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average Demand
Here's how Service Calls is used in Senior Customer Care Specialist jobs:
  • Completed the Magic Telephone Skills training ~ 31 steps in Successful Customer Service Calls.
  • Input technician notes into Master Mind Business following completion of service calls and inspections.
  • Served as an escalation step for handling difficult customer service calls and issues.
  • Monitored and assist new trainees on the handling of customer service calls.
  • Invoiced for all completed service calls and inspections.

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428 Service Calls Jobs

No jobs at selected location

17. Customer Calls
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average Demand
Here's how Customer Calls is used in Senior Customer Care Specialist jobs:
  • Gather information, research/resolves inquiries and logs customer calls.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

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218 Customer Calls Jobs

No jobs at selected location

18. Multiple Clients
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average Demand
Here's how Multiple Clients is used in Senior Customer Care Specialist jobs:
  • Cross-trained to service Customer Care inbound and outbound calls for multiple clients (hazard & lost drafts).
  • Trained to handle escalated calls for multiple clients.
  • Cross-trained to service Customer Care inbound and outbound calls for multiple clients/banks (i.e.

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20 Multiple Clients Jobs

No jobs at selected location

19. Troubleshoot
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average Demand
Here's how Troubleshoot is used in Senior Customer Care Specialist jobs:
  • Assisted pilots with avionics troubleshooting in association with the compatibility of our online system.
  • Gather, analyze and troubleshoot issues raised by customers by general use of DTE while using different computer applications.
  • Evaluate, negotiate, and resolved credit and billing disputes, basic troubleshooting of phone issues.
  • Programmed cellular phones, and resolved troubleshooting issues.
  • Interfaced directly with end-users and resellers regarding troubleshooting of all product lines with a strong focus on PC and networking components.
  • Provide wireless network troubleshooting to credit card terminals for merchants and merchant service providers.
  • Level 2 technician for mobile pay credit card app troubleshooting.

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2,336 Troubleshoot Jobs

No jobs at selected location

20. HR
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average Demand
Here's how HR is used in Senior Customer Care Specialist jobs:
  • Received and responded to helpline calls from internal clients regarding Operations-related inquiries submitted by participants through client- facing personnel.
  • Develop effective relationships with all call center departments through clear communications.
  • Guide customers through phone activation through code-based programming.
  • Researched and analyzed exception items received through reports, tasks, Account Executives, outsourcing centers and client correspondences.
  • Participated in leadership opportunities through mentoring new employees, facilitating team building exercises, and presenting during team meetings.
  • Worked with various accounting departments throughout the United States to verify deposits and track pending transactions.
  • Provided information to clients and helped maintain FSA, HSA, HIA, and HRA accounts.
  • Partnered with other HR functions, Legal, Finance, and other business units as necessary.
  • Performed huddles and provided feedback to peers to ensure accuracy throughout the company
  • Followed through on any concern not resolved during initial customer contact.
  • Provided written correspondence through letters, emails, and memo's.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Achieved sales goals and service performance requirements through new customer sales.
  • Process payments through Integrated Payment system and create recurring payment methods.
  • Develop detailed knowledge in one or more specialty areas of HR.
  • Provided HR support in interviewing new employees for annual enrollment employment.
  • Maximized the sales through building brand loyalty relationships with consumers.
  • Track shipments through UPS via internet and conference calls.
  • Walk customers through online enrollment and provide web support.
  • Listened to Monitored phone activity to ensure low shrinkage numbers Completed projects to improve morale of department

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1,388 HR Jobs

No jobs at selected location

21. Company Policies
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average Demand
Here's how Company Policies is used in Senior Customer Care Specialist jobs:
  • Assisted in orientation of new hires, including benefits, time entry, and company policies.
  • Managed and maintained the store according to company policies and procedures.

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116 Company Policies Jobs

No jobs at selected location

22. Credit Card Transactions
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average Demand
2 Credit Card Transactions Jobs

No jobs at selected location

23. Sales Goals
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average Demand
10 Sales Goals Jobs

No jobs at selected location

24. CRM
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average Demand
Here's how CRM is used in Senior Customer Care Specialist jobs:
  • Assisted with the ongoing development and customization of Landslide, a web based CRM software.

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104 CRM Jobs

No jobs at selected location

25. Insurance Companies
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average Demand
Here's how Insurance Companies is used in Senior Customer Care Specialist jobs:
  • Processed claim checks from insurance companies.

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54 Insurance Companies Jobs

No jobs at selected location

26. Additional Products
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average Demand
Here's how Additional Products is used in Senior Customer Care Specialist jobs:
  • Offered additional products to customers.
  • Cross sell additional products and services based upon customer needs resulting in long term customer relationships and loyalty.
  • Provided banking and financial needs with established objection to cross sell new or additional products and services.

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27. Customer Orders
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average Demand
13 Customer Orders Jobs

No jobs at selected location

28. Hippa
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average Demand
Here's how Hippa is used in Senior Customer Care Specialist jobs:
  • Researched and analyzed problems and provided accurate education, information and solutions within HIPPA guidelines.
  • Performed policy changes and applied payments to policies while adhering to HIPPA laws, state mandates and departmental policies.

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29. Multiple Tasks
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average Demand
Here's how Multiple Tasks is used in Senior Customer Care Specialist jobs:
  • Balanced multiple tasks including call handling, loan level review and call documentation within metrics.

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51 Multiple Tasks Jobs

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30. Medicare
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low Demand
11 Medicare Jobs

No jobs at selected location

31. Hipaa
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low Demand
44 Hipaa Jobs

No jobs at selected location

32. Problem Resolution
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low Demand
Here's how Problem Resolution is used in Senior Customer Care Specialist jobs:
  • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
  • Assist team with problem resolution on policy transactions, underwriting actions and complex processing.
  • FTP'd files to and from client sites for trouble shooting or problem resolutions.

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100 Problem Resolution Jobs

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33. Direct Contact
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low Demand
34. Insurance Agents
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low Demand
Here's how Insurance Agents is used in Senior Customer Care Specialist jobs:
  • Support insurance agents, insureds, mortgage companies and fellow associates.

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35. Quality Goals
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low Demand
Here's how Quality Goals is used in Senior Customer Care Specialist jobs:
  • Mentored fellow coworkers to help them meet production and quality: Accomplishments Continuously met and exceeded monthly production and quality goals.

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36. External Customers
demand arrow
low Demand
Here's how External Customers is used in Senior Customer Care Specialist jobs:
  • Provide comprehensive support for multiple product lines for internal and external customers.
  • Participated as liaison for internal / external customers and customs brokers.

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121 External Customers Jobs

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37. Customer Interactions
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low Demand
12 Customer Interactions Jobs

No jobs at selected location

38. Financial Accounts
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low Demand
Here's how Financial Accounts is used in Senior Customer Care Specialist jobs:
  • Worked independently with customers over the phone to answer questions regarding their financial accounts.

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39. Appropriate Products
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low Demand
Here's how Appropriate Products is used in Senior Customer Care Specialist jobs:
  • Identify and cross sell/recommend appropriate products and services based on identified needs of First National Bank card holders.
  • Identify and cross-sell appropriate products and services to fit each individual needs.

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40. Customer Problems
demand arrow
low Demand
Here's how Customer Problems is used in Senior Customer Care Specialist jobs:
  • Researched and resolved customer problems incoming and escalated calls, acting as the customer liaison between other bank departments when necessary.

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348 Customer Problems Jobs

No jobs at selected location

41. Training Programs
demand arrow
low Demand
Here's how Training Programs is used in Senior Customer Care Specialist jobs:
  • Conduct weekly meetings across departments to organize and develop new training programs and courses.

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75 Training Programs Jobs

No jobs at selected location

42. Email Inquiries
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low Demand
43. Customer Accounts
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low Demand
Here's how Customer Accounts is used in Senior Customer Care Specialist jobs:
  • Processed customer accounts for service initiation, maintenance and termination, including making adjustments to customer accounts.
  • Managed/maintained new and existing customer accounts/information, updates, and created new accounts.
  • Improved customer accounts by offering additional products and services.
  • Served as escalation supervisor, managing tier-2 customer service issues across sales and general customer accounts.
  • Read and research relevant materials and resources pertaining to customer accounts.
  • Established new customer accounts, including checking and savings.

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13 Customer Accounts Jobs

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44. Level Staff
demand arrow
low Demand
Here's how Level Staff is used in Senior Customer Care Specialist jobs:
  • Provided functional guidance, training, and assistance to lower level staff.
  • Assisted trained and troubleshoot to lower level staff.

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45. HSA
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low Demand
46. Medicaid
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low Demand
Here's how Medicaid is used in Senior Customer Care Specialist jobs:
  • Specialized in Medicare & Medicaid Processed incoming medical claims and appeals.
  • Answer phone calls from Medicaid providers on the General Inquiries queue and the EDI helpdesk queue.

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19 Medicaid Jobs

No jobs at selected location

47. Positive Attitude
demand arrow
low Demand
Here's how Positive Attitude is used in Senior Customer Care Specialist jobs:
  • Keep positive attitude and flexibility with changes to policy, procedures, responsibilities, schedules and deadlines.
  • Maintain a positive attitude and flexibility with changes to policy, procedures and schedule.

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33 Positive Attitude Jobs

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48. Action Plans
demand arrow
low Demand
Here's how Action Plans is used in Senior Customer Care Specialist jobs:
  • Collaborated with associates and leadership team to research trends, perform root cause analysis and develop action plans to address them.

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30 Action Plans Jobs

No jobs at selected location

49. Personal Information
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low Demand
2 Personal Information Jobs

No jobs at selected location

50. Upset Customers
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low Demand
Here's how Upset Customers is used in Senior Customer Care Specialist jobs:
  • Managed upset customers, conflicts and challenging situations for multiple clients.

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Senior Customer Care Specialist Jobs

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20 Most Common Skills For A Senior Customer Care Specialist

Customer Service

34.2%

Customer Care Specialists

14.1%

Phone Calls

11.9%

Technical Support

6.7%

Billing Questions

4.0%

Student Loans

3.1%

Outbound Calls

3.0%

High Volume

2.8%

Data Entry

2.5%

Customer Complaints

2.2%

Client Service Levels

1.9%

Complex Issues

1.7%

Internal Departments

1.7%

Customer Retention

1.6%

Special Projects

1.6%

Service Calls

1.6%

Customer Calls

1.6%

Multiple Clients

1.4%

Troubleshoot

1.3%

HR

1.3%
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Typical Skill-Sets Required For A Senior Customer Care Specialist

Rank Skill
1 Customer Service 26.9%
2 Customer Care Specialists 11.1%
3 Phone Calls 9.3%
4 Technical Support 5.3%
5 Billing Questions 3.1%
6 Student Loans 2.4%
7 Outbound Calls 2.3%
8 High Volume 2.2%
9 Data Entry 1.9%
10 Customer Complaints 1.7%
11 Client Service Levels 1.5%
12 Complex Issues 1.3%
13 Internal Departments 1.3%
14 Customer Retention 1.2%
15 Special Projects 1.2%
16 Service Calls 1.2%
17 Customer Calls 1.2%
18 Multiple Clients 1.1%
19 Troubleshoot 1.0%
20 HR 1.0%
21 Company Policies 1.0%
22 Credit Card Transactions 1.0%
23 Sales Goals 1.0%
24 CRM 0.9%
25 Insurance Companies 0.9%
26 Additional Products 0.9%
27 Customer Orders 0.9%
28 Hippa 0.8%
29 Multiple Tasks 0.8%
30 Medicare 0.8%
31 Hipaa 0.8%
32 Problem Resolution 0.8%
33 Direct Contact 0.7%
34 Insurance Agents 0.7%
35 Quality Goals 0.7%
36 External Customers 0.7%
37 Customer Interactions 0.6%
38 Financial Accounts 0.6%
39 Appropriate Products 0.6%
40 Customer Problems 0.6%
41 Training Programs 0.6%
42 Email Inquiries 0.6%
43 Customer Accounts 0.6%
44 Level Staff 0.5%
45 HSA 0.5%
46 Medicaid 0.5%
47 Positive Attitude 0.5%
48 Action Plans 0.5%
49 Personal Information 0.5%
50 Upset Customers 0.5%
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24,720 Senior Customer Care Specialist Jobs

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