How To Become A Senior Customer Engineer: What It Is and Career Path

What is a senior customer engineer and how to become one

Updated January 8, 2025

3 min read

The average senior customer engineer salary is $107,782. The most common degree is a bachelor's degree degree with an electrical engineering major. It usually takes 4-6 years of experience to become a senior customer engineer. Senior customer engineers with a EMC Proven Professional Certification (EMC) certification earn more money. Between 2018 and 2028, the career is expected to grow 3% and produce 9,800 job opportunities across the U.S.

ScoreSenior Customer EngineerUS Average

Salary

7.8

Avg. Salary $107,782

Avg. Salary $59,228

Stability level

5.7

Growth rate 3%

Growth rate 0.3%

Diversity

6.1

Race

American Indian and Alaska Native 0.18%

Asian 14.43%

Black or African American 4.82%

Hispanic or Latino 11.19%

Unknown 4.70%

White 64.67%

Gender

female 13.44%

male 86.56%

Age - 44

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 44

Stress level

5.7

Stress level is manageable

7.1 - high

Complexity level

8.3

Complexity level is challenging

7 - challenging

Work life balance

7.2

Work life balance is good

6.4 - fair

Key steps to become a senior customer engineer

Explore senior customer engineer education requirements

Most common senior customer engineer degrees

Bachelor's

47.9 %

Associate

28.7 %

Master's

8.0 %

Start to develop specific senior customer engineer skills

Skills	Percentages
Customer Service	16.92%
Technical Support	11.65%
SR	8.02%
Technical Assistance	7.80%
Customer Inquiries	7.44%

Complete relevant senior customer engineer training and internships

Accountants spend an average of 1-2 years on post-employment, on-the-job training. New senior customer engineers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a senior customer engineer based on U.S. Bureau of Labor Statistics data and data from real senior customer engineer resumes.

Research senior customer engineer duties and responsibilities

Use SMS to manage network connect devices, inventory hardware/software, software distribution/installation, and perform diagnostic checks on PC's.
Train in high end water cool CPU's and network controllers.
Experience with host operating systems, Microsoft, VMware, Linux and Unix.
Restore VMware machines and files to their original state and location, by use of incremental backups.

Get senior customer engineer experience

Generally, it takes 4-6 years to become a senior customer engineer. The most common roles before becoming a senior customer engineer include customer engineer, field service technician team lead and customer service representative.

Prepare your senior customer engineer resume

When your background is strong enough, you can start writing your senior customer engineer resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a senior customer engineer resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

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