Post job

Senior customer engineer vs senior customer support engineer

The differences between senior customer engineers and senior customer support engineers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a senior customer engineer, becoming a senior customer support engineer takes usually requires 1-2 years. Additionally, a senior customer engineer has an average salary of $107,782, which is higher than the $104,935 average annual salary of a senior customer support engineer.

The top three skills for a senior customer engineer include customer service, technical support and SR. The most important skills for a senior customer support engineer are technical support, database, and linux.

Senior customer engineer vs senior customer support engineer overview

Senior Customer EngineerSenior Customer Support Engineer
Yearly salary$107,782$104,935
Hourly rate$51.82$50.45
Growth rate3%10%
Number of jobs24,119115,694
Job satisfaction--
Most common degreeBachelor's Degree, 48%Bachelor's Degree, 62%
Average age4542
Years of experience62

Senior customer engineer vs senior customer support engineer salary

Senior customer engineers and senior customer support engineers have different pay scales, as shown below.

Senior Customer EngineerSenior Customer Support Engineer
Average salary$107,782$104,935
Salary rangeBetween $84,000 And $137,000Between $79,000 And $138,000
Highest paying CitySan Francisco, CARedwood City, CA
Highest paying stateRhode IslandCalifornia
Best paying companyPayPalRoku
Best paying industryStart-upTechnology

Differences between senior customer engineer and senior customer support engineer education

There are a few differences between a senior customer engineer and a senior customer support engineer in terms of educational background:

Senior Customer EngineerSenior Customer Support Engineer
Most common degreeBachelor's Degree, 48%Bachelor's Degree, 62%
Most common majorElectrical EngineeringElectrical Engineering
Most common collegeStanford UniversityStanford University

Senior customer engineer vs senior customer support engineer demographics

Here are the differences between senior customer engineers' and senior customer support engineers' demographics:

Senior Customer EngineerSenior Customer Support Engineer
Average age4542
Gender ratioMale, 86.6% Female, 13.4%Male, 87.4% Female, 12.6%
Race ratioBlack or African American, 4.8% Unknown, 4.7% Hispanic or Latino, 11.2% Asian, 14.4% White, 64.7% American Indian and Alaska Native, 0.2%Black or African American, 9.7% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 14.9% White, 54.8% American Indian and Alaska Native, 0.4%
LGBT Percentage6%11%

Differences between senior customer engineer and senior customer support engineer duties and responsibilities

Senior customer engineer example responsibilities.

  • Use SMS to manage network connect devices, inventory hardware/software, software distribution/installation, and perform diagnostic checks on PC's.
  • Train in high end water cool CPU's and network controllers.
  • Experience with host operating systems, Microsoft, VMware, Linux and Unix.
  • Restore VMware machines and files to their original state and location, by use of incremental backups.
  • Submit engineer change request resulting in a pending design to improve safety of RF power connection to fabrication tool chamber.
  • Perform maintenance on call recording data server and client PC's while maintaining up to date software and patch releases.
  • Show more

Senior customer support engineer example responsibilities.

  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Coordinate the distribution of beta software for the cLan for Linux product line to customers enroll in the beta program.
  • Install and configure NIS, NFS, DNS, RARP, LDAP services.
  • Perform HPUX, Solaris, and Linux system hardening.
  • Assist with support/management of Salesforce system used for CRM.
  • Support an array of UNIX servers responsible for processing input/output data for hundreds of client applications.
  • Show more

Senior customer engineer vs senior customer support engineer skills

Common senior customer engineer skills
  • Customer Service, 17%
  • Technical Support, 12%
  • SR, 8%
  • Technical Assistance, 8%
  • Customer Inquiries, 7%
  • DNS, 7%
Common senior customer support engineer skills
  • Technical Support, 12%
  • Database, 7%
  • Linux, 7%
  • SQL, 6%
  • Customer Satisfaction, 6%
  • Customer Issues, 5%

Browse architecture and engineering jobs