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What is a senior customer service agent and how to become one
Avg. Salary $33,394
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.72%
Asian 7.01%
Black or African American 12.30%
Hispanic or Latino 18.37%
Unknown 5.36%
White 56.24%
Genderfemale 64.09%
male 35.91%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Senior customer service agent career paths
Key steps to become a senior customer service agent
Explore senior customer service agent education requirements
Start to develop specific senior customer service agent skills
Skills Percentages Inbound Calls 8.06% Customer Satisfaction 7.18% Customer Complaints 6.52% Problem Resolution 5.86% Customer Inquiries 5.46% Complete relevant senior customer service agent training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New senior customer service agents learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a senior customer service agent based on U.S. Bureau of Labor Statistics data and data from real senior customer service agent resumes.Research senior customer service agent duties and responsibilities
- Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
- Educate customer on competitive benefit of using FedEx.
- Maintain corporate communication systems relating to FedEx computer applications.
- Ensure FAA, JetBlue and airport regulations are follow enforced safety/security measures to protect sensitive areas throughout airport.
Get senior customer service agent experience
Generally, it takes 6-12 months to become a senior customer service agent. The most common roles before becoming a senior customer service agent include customer service representative, cashier team lead and customer service agent.Apply for senior customer service agent jobs
Now it's time to start searching for a senior customer service agent job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first senior customer service agent job
Are you a senior customer service agent?
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Average senior customer service agent salary
The average senior customer service agent salary in the United States is $33,394 per year or $16 per hour. Senior customer service agent salaries range between $28,000 and $38,000 per year.
What am I worth?
How do senior customer service agents rate their job?
Senior customer service agent reviews
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
I enjoy helping to be the glue to hold people together as friends. I enjoy talking on the phone . I enjoy learning new things about people.
The people and helping them solve their problems, also being first to help the customers.
Updated January 8, 2025
