There is more than meets the eye when it comes to being a senior customer service agent. For example, did you know that they make an average of $14.68 an hour? That's $30,530 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many senior customer service agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a senior customer service agent, we found that a lot of resumes listed 16.3% of senior customer service agents included customer service, while 8.9% of resumes included outbound calls, and 8.3% of resumes included accurate information. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the senior customer service agent job title. But what industry to start with? Most senior customer service agents actually find jobs in the finance and retail industries.
If you're interested in becoming a senior customer service agent, one of the first things to consider is how much education you need. We've determined that 42.8% of senior customer service agents have a bachelor's degree. In terms of higher education levels, we found that 3.2% of senior customer service agents have master's degrees. Even though some senior customer service agents have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a senior customer service agent. When we researched the most common majors for a senior customer service agent, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on senior customer service agent resumes include high school diploma degrees or diploma degrees.
You may find that experience in other jobs will help you become a senior customer service agent. In fact, many senior customer service agent jobs require experience in a role such as customer service representative. Meanwhile, many senior customer service agents also have previous career experience in roles such as cashier or customer service agent.
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In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of assistant manager you might progress to a role such as store manager eventually. Later on in your career, you could end up with the title district manager.
Tell us your goals and we'll match you with the rights job to get there.
SR Customer Service Agent Non-Dot
SR. Customer Service Agent
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SR. Customer Service Agent Nondot
SR Customer Service Agent
SR. Customer Service Agent AN Hour Tues-SAT
Fedex Cross Border
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The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.3% of senior customer service agents listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.
Some places are better than others when it comes to starting a career as a senior customer service agent. The best states for people in this position are Massachusetts, Connecticut, Washington, and New Jersey. Senior customer service agents make the most in Massachusetts with an average salary of $42,359. Whereas in Connecticut and Washington, they would average $39,242 and $38,594, respectively. While senior customer service agents would only make an average of $36,740 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.