Average Salary
$30,530
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
159,712
Job Openings

Senior Customer Service Agent Careers

There is more than meets the eye when it comes to being a senior customer service agent. For example, did you know that they make an average of $14.68 an hour? That's $30,530 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Senior Customer Service Agent Do

There are certain skills that many senior customer service agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a senior customer service agent, we found that a lot of resumes listed 16.3% of senior customer service agents included customer service, while 8.9% of resumes included outbound calls, and 8.3% of resumes included accurate information. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the senior customer service agent job title. But what industry to start with? Most senior customer service agents actually find jobs in the finance and retail industries.

How To Become a Senior Customer Service Agent

If you're interested in becoming a senior customer service agent, one of the first things to consider is how much education you need. We've determined that 42.8% of senior customer service agents have a bachelor's degree. In terms of higher education levels, we found that 3.2% of senior customer service agents have master's degrees. Even though some senior customer service agents have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a senior customer service agent. When we researched the most common majors for a senior customer service agent, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on senior customer service agent resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a senior customer service agent. In fact, many senior customer service agent jobs require experience in a role such as customer service representative. Meanwhile, many senior customer service agents also have previous career experience in roles such as cashier or customer service agent.

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Average Salary
$30,530
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
159,712
Job Openings

Senior Customer Service Agent Career Paths

Top Careers Before Senior Customer Service Agent

Cashier
17.9 %

Top Careers After Senior Customer Service Agent

Cashier
10.7 %

Senior Customer Service Agent Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Senior Customer Service Agent

Senior Customer Service Agents in America make an average salary of $30,530 per year or $15 per hour. The top 10 percent makes over $33,000 per year, while the bottom 10 percent under $27,000 per year.
Average Salary
$30,530
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities For Senior Customer Service Agents

City
ascdesc
Average Salarydesc
Provo, UT
Salary Range28k - 39k$34k$33,563
Mansfield, OH
Salary Range26k - 35k$30k$30,297
Muskegon, MI
Salary Range26k - 34k$30k$30,113
Waukegan, IL
Salary Range26k - 33k$30k$29,761
Erie, PA
Salary Range24k - 34k$29k$29,138
Fargo, ND
Salary Range26k - 31k$29k$28,748
Fort Wayne, IN
Salary Range23k - 30k$27k$26,629
Owensboro, KY
Salary Range21k - 29k$25k$25,393
$21k
$39k

Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
SR Customer Service Agent Non-Dot
Fedex
08/04/2021
$32,74508/04/2021
SR. Customer Service Agent
Fedex Cross Border
07/31/2021
$32,74507/31/2021
SR. Customer Service Agent Nondot
Fedex
07/09/2021
$37,67007/09/2021
SR Customer Service Agent
Fedex
07/09/2021
$32,74507/09/2021
SR. Customer Service Agent AN Hour Tues-SAT
Fedex Cross Border
05/21/2021
$33,70505/21/2021
See More Recent Salaries

Calculate your salary

Use Zippia's Salary Calculator to see how your pay matches up.

Senior Customer Service Agent Demographics

Gender

female

61.5 %

male

34.3 %

unknown

4.3 %

Ethnicity

White

61.0 %

Hispanic or Latino

16.3 %

Black or African American

11.4 %

Foreign Languages Spoken

Spanish

55.6 %

French

12.7 %

Mandarin

4.8 %
Show More Senior Customer Service Agent Demographics

Senior Customer Service Agent Education

Majors

Business
36.2 %

Degrees

Bachelors

42.8 %

Associate

26.6 %

High School Diploma

17.0 %
Show More Senior Customer Service Agent Education Requirements

Online Courses For Senior Customer Service Agent That You May Like

Fundamentals of Logistics, Supply Chain & Customer Service
udemy
4.5
(786)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

[2021] Customer Service 2.0: Learn Digital Customer Service
udemy
4.6
(1,637)

Used by Chase, Intel, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

Start Improving Customer Service
udemy
4.1
(2,025)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

See more
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Full Time
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Temporary

Top Skills For a Senior Customer Service Agent

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.3% of senior customer service agents listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Senior Customer Service Agent

Some places are better than others when it comes to starting a career as a senior customer service agent. The best states for people in this position are Massachusetts, Connecticut, Washington, and New Jersey. Senior customer service agents make the most in Massachusetts with an average salary of $42,359. Whereas in Connecticut and Washington, they would average $39,242 and $38,594, respectively. While senior customer service agents would only make an average of $36,740 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Senior Customer Service Agent Jobs:
730
Highest 10% Earn:
$47,000
Location Quotient:
1.6
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Connecticut

Total Senior Customer Service Agent Jobs:
1,272
Highest 10% Earn:
$56,000
Location Quotient:
1.11
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Hampshire

Total Senior Customer Service Agent Jobs:
700
Highest 10% Earn:
$49,000
Location Quotient:
1.16
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Senior Customer Service Agents

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Top Senior Customer Service Agent Employers

1. FedEx
4.6
Avg. Salary: 
$31,075
Senior Customer Service Agents Hired: 
283+
2. Delta Air Lines
4.8
Avg. Salary: 
$29,717
Senior Customer Service Agents Hired: 
146+
3. Best Buy
4.8
Avg. Salary: 
$30,359
Senior Customer Service Agents Hired: 
98+
4. Verizon Communications
4.7
Avg. Salary: 
$30,893
Senior Customer Service Agents Hired: 
34+
5. Bank of America
4.8
Avg. Salary: 
$31,565
Senior Customer Service Agents Hired: 
24+
6. Xerox
4.7
Avg. Salary: 
$30,760
Senior Customer Service Agents Hired: 
22+
Updated August 18, 2021