Senior customer service agent demographics and statistics in the US
Senior customer service agent demographics research summary. Zippia estimates senior customer service agent demographics and statistics in the United States by using a database of 30 million profiles. Our senior customer service agent estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about senior customer service agents after extensive research and analysis:
- There are over 228,313 senior customer service agents currently employed in the United States.
- 64.1% of all senior customer service agents are women, while 35.9% are men.
- The average senior customer service agent age is 40 years old.
- The most common ethnicity of senior customer service agents is White (56.2%), followed by Hispanic or Latino (18.4%), Black or African American (12.3%) and Asian (7.0%).
- Senior customer service agents are most in-demand in Lancaster, PA.
- San Diego, CA pays an annual average wage of $39,432, the highest in the US.
- In 2022, women senior customer service agents earned 98% of what men earned.
- New Hampshire is the best state for senior customer service agents to live.
- Senior customer service agents are 51% more likely to work at private companies in comparison to public companies.
On this page
Senior customer service agent demographics by:
Senior customer service agent gender statistics
64.1% of senior customer service agents are women and 35.9% of senior customer service agents are men.
- Female, 64.1%
- Male, 35.9%
Senior customer service agent gender ratio
| Gender | Percentages |
|---|---|
| Female | 64.1% |
| Male | 35.9% |
Senior customer service agent gender pay gap
Women earn 98¢ for every $1 earned by men
Male income
$34,392
Female income
$33,708
Senior customer service agent gender ratio over time
This data breaks down the percentage of men and women in senior customer service agent positions over time. Currently, 64.1% of senior customer service agents are female.
Senior customer service agent gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 34.13% | 65.87% |
| 2011 | 33.97% | 66.03% |
| 2012 | 35.54% | 64.46% |
| 2013 | 36.01% | 63.99% |
| 2014 | 36.54% | 63.46% |
| 2015 | 36.42% | 63.58% |
| 2016 | 37.01% | 62.99% |
| 2017 | 37.46% | 62.54% |
| 2018 | 36.09% | 63.91% |
| 2019 | 35.64% | 64.36% |
| 2020 | 36.31% | 63.69% |
| 2021 | 35.91% | 64.09% |
Senior customer service agent related jobs gender ratio
We compared senior customer service agents with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Senior Customer Service Agent | 36% | 64% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Senior customer service agent demographics by race
The most common ethnicity among senior customer service agents is White, which makes up 56.2% of all senior customer service agents. Comparatively, 18.4% of senior customer service agents are Hispanic or Latino and 12.3% of senior customer service agents are Black or African American.
- White, 56.2%
- Hispanic or Latino, 18.4%
- Black or African American, 12.3%
- Asian, 7.0%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.7%
Senior customer service agent race
| Senior customer service agent race | Percentages |
|---|---|
| White | 56.2% |
| Hispanic or Latino | 18.4% |
| Black or African American | 12.3% |
| Asian | 7.0% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.7% |
Senior customer service agent race and ethnicity over time
See how senior customer service agent racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Senior customer service agent race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.64% | 12.56% | 6.30% | 14.41% |
| 2011 | 63.36% | 12.85% | 6.44% | 14.29% |
| 2012 | 62.56% | 12.73% | 6.25% | 15.14% |
| 2013 | 62.91% | 12.57% | 6.42% | 14.81% |
| 2014 | 62.29% | 12.51% | 6.73% | 15.00% |
| 2015 | 61.67% | 12.25% | 6.51% | 16.11% |
| 2016 | 60.79% | 12.74% | 6.76% | 16.01% |
| 2017 | 61.70% | 12.16% | 6.72% | 15.84% |
| 2018 | 61.52% | 11.74% | 6.89% | 16.22% |
| 2019 | 61.12% | 11.94% | 6.69% | 16.73% |
| 2020 | 58.55% | 11.34% | 6.84% | 17.34% |
| 2021 | 56.24% | 12.30% | 7.01% | 18.37% |
Senior customer service agent wage gap by race
| Ethnicity | Salary |
|---|---|
| Unknown | $34,214 |
| White | $34,427 |
| Black or African American | $34,186 |
| Asian | $34,766 |
| Hispanic or Latino | $34,371 |
Average senior customer service agent age
See how the average age of senior customer service agents varies based on ethnicity and gender.
Male
Female
Senior customer service agent age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Senior customer service agent age breakdown
The average age of senior customer service agents is 40+ years years old, representing 49% of the senior customer service agent population.
Senior customer service agent age breakdown
| Senior Customer Service Agent Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Senior customer service agent educational attainment
The most common degree for senior customer service agents is bachelor's degree, with 43% of senior customer service agents earning that degree. The second and third most common degree levels are associate degree degree at 27% and associate degree degree at 17%.
- Bachelor's, 43%
- Associate, 27%
- High School Diploma, 17%
- Diploma, 7%
- Other Degrees, 6%
Senior customer service agents by degree level
| Senior customer service agent degree | Percentages |
|---|---|
| Bachelor's | 43% |
| Associate | 27% |
| High School Diploma | 17% |
| Diploma | 7% |
| Other Degrees | 6% |
Senior customer service agent jobs you might like
Senior customer service agent wage gap by degree level
| Education | Salary |
|---|---|
| Master's Degree | $36,481 |
| High School Diploma or Less | $33,214 |
| Bachelor's Degree | $35,671 |
| Some College/ Associate Degree | $33,861 |
Senior customer service agent employment statistics
Most senior customer service agents work for a private in the finance industry.
Company size where senior customer service agents work
Below, you can see the size of companies where senior customer service agents work.
Senior customer service agent jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 9% |
| 100 - 500 employees | 14% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 23% |
| > 10,000 employees | 43% |
Senior customer service agent jobs by company type
Employees with the senior customer service agent job title have their preferences when it comes to working for a company. For instance, most senior customer service agents prefer to work at private companies over public companies.
Senior customer service agent jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 45% |
| Private | 51% |
| Government | 2% |
Senior customer service agent jobs by industry
The most common industries for senior customer service agents are finance, retail and professional.
Senior customer service agent industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 21% |
| Finance | 11% |
| Retail | 9% |
| Professional | 8% |
| Technology | 8% |
| Insurance | 7% |
| Transportation | 6% |
| Manufacturing | 6% |
| Media | 4% |
| Health Care | 4% |
| Telecommunication | 4% |
| Hospitality | 2% |
| Government | 2% |
| Automotive | 2% |
| Utilities | 2% |
| Internet | 1% |
| Construction | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Education | 1% |
| Energy | 1% |
Senior customer service agent turnover and employment statistics
Senior customer service agent unemployment rate over time
The unemployment rate for senior customer service agents between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Senior customer service agent unemployment rate by year
| Year | Senior customer service agent unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average senior customer service agent tenure
The average senior customer service agent stays at their job for 1-2 years, based on the 1,938 senior customer service agents resumes in Zippia's database.
Senior customer service agent tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 8% |
| 1-2 years | 28% |
| 3-4 years | 16% |
| 5-7 years | 19% |
| 8-10 years | 7% |
| 11+ years | 21% |
Senior customer service agent LGBT ratio compared to similar jobs
Review the percent of senior customer service agents that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Vault Attendant | 5.53% | 44,866 |
| Public Housing Interviewer | 6.73% | 10,942 |
| Senior Customer Service Agent | 7.19% | - |
| Document Clerk | 8.60% | 99,244 |
| Commercial Credit Reviewer | 8.99% | 32,691 |
| Library Circulation Clerk | 11.16% | 67,141 |
| Human Resources Assistant | 15.31% | 40,408 |
Similar senior customer service agent jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Vault Attendant | 5.53% | 44,866 |
| Public Housing Interviewer | 6.73% | 10,942 |
| Document Clerk | 8.60% | 99,244 |
| Commercial Credit Reviewer | 8.99% | 32,691 |
| Library Circulation Clerk | 11.16% | 67,141 |
| Human Resources Assistant | 15.31% | 40,408 |
Foreign languages spoken by senior customer service agents
The most common foreign language among senior customer service agents is Spanish at 55.6%. The second-most popular foreign language spoken is French at 12.7% and Mandarin is the third-most popular at 4.8%.
- Spanish, 55.6%
- French, 12.7%
- Mandarin, 4.8%
- Chinese, 3.2%
- Vietnamese, 3.2%
- Other, 20.5%
Senior customer service agent languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 55.6% |
| French | 12.7% |
| Mandarin | 4.8% |
| Chinese | 3.2% |
| Vietnamese | 3.2% |
| Other | 20.5% |
