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Job outlook for senior customer service agents in the United States
Senior customer service agent job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected senior customer service agent job growth rate is -4% from 2018-2028.
About -105,300 new jobs for senior customer service agents are projected over the next decade.
Senior customer service agent salaries have increased 11% for senior customer service agents in the last 5 years.
There are over 228,313 senior customer service agents currently employed in the United States.
There are 184,214 active senior customer service agent job openings in the US.
The average senior customer service agent salary is $33,394.
Are senior customer service agent jobs in demand?
Senior customer service agent job and salary trends over time
Senior customer service agent jobs over time
Senior customer service agent job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 228,313 | 0.07% |
| 2020 | 232,096 | 0.07% |
| 2019 | 239,140 | 0.07% |
| 2018 | 235,222 | 0.07% |
| 2017 | 226,734 | 0.07% |
Average senior customer service agent salary over time
Senior customer service agent salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $33,394 | $16.05 | +3.2% |
| 2025 | $32,350 | $15.55 | +2.8% |
| 2024 | $31,455 | $15.12 | +2.6% |
| 2023 | $30,654 | $14.74 | +1.8% |
| 2022 | $30,104 | $14.47 | +1.8% |
Senior customer service agent jobs by state
Most common states for senior customer service agents
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Delaware | 961,939 | 536 | 56% |
| 2 | Maine | 1,335,907 | 730 | 55% |
| 3 | New Hampshire | 1,342,795 | 700 | 52% |
| 4 | Vermont | 623,657 | 326 | 52% |
| 5 | Wyoming | 579,315 | 285 | 49% |
| 6 | Arizona | 7,016,270 | 3,181 | 45% |
| 7 | Colorado | 5,607,154 | 2,318 | 41% |
| 8 | Montana | 1,050,493 | 427 | 41% |
| 9 | Wisconsin | 5,795,483 | 2,318 | 40% |
| 10 | Utah | 3,101,833 | 1,235 | 40% |
| 11 | Massachusetts | 6,859,819 | 2,675 | 39% |
| 12 | Alabama | 4,874,747 | 1,886 | 39% |
| 13 | Ohio | 11,658,609 | 4,279 | 37% |
| 14 | Rhode Island | 1,059,639 | 390 | 37% |
| 15 | District of Columbia | 693,972 | 256 | 37% |
| 16 | Minnesota | 5,576,606 | 2,034 | 36% |
| 17 | South Carolina | 5,024,369 | 1,745 | 35% |
| 18 | Connecticut | 3,588,184 | 1,272 | 35% |
| 19 | Arkansas | 3,004,279 | 1,061 | 35% |
| 20 | Missouri | 6,113,532 | 2,055 | 34% |
Most common cities for senior customer service agents
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Oak Creek | 1 | 3% | $34,293 |
| 2 | Chicago | 1 | 0% | $31,961 |