How To Become A Senior Customer Service Coordinator: What It Is and Career Path

What is a senior customer service coordinator and how to become one

Updated January 8, 2025

3 min read

There is more than meets the eye when it comes to being a senior customer service coordinator. For example, did you know that they make an average of $18.11 an hour? That's $37,663 a year! Between 2018 and 2028, the career is expected to grow -4% and produce -105,300 job opportunities across the U.S.

ScoreSenior Customer Service CoordinatorUS Average

Salary

2.9

Avg. Salary $37,663

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.5

Race

American Indian and Alaska Native 0.67%

Asian 7.29%

Black or African American 12.71%

Hispanic or Latino 20.54%

Unknown 5.70%

White 53.08%

Gender

female 74.50%

male 25.50%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a senior customer service coordinator

Explore senior customer service coordinator education requirements

Most common senior customer service coordinator degrees

Bachelor's

54.8 %

Associate

20.0 %

High School Diploma

12.2 %

Start to develop specific senior customer service coordinator skills

Skills	Percentages
Call Handling	10.72%
Billing Issues	9.99%
Customer Support	9.34%
Customer Satisfaction	7.01%
Inbound Calls	5.57%

Complete relevant senior customer service coordinator training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New senior customer service coordinators learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a senior customer service coordinator based on U.S. Bureau of Labor Statistics data and data from real senior customer service coordinator resumes.

Research senior customer service coordinator duties and responsibilities

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Present PowerPoint presentations to new hires classes.
Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
Help troubleshoot equipment like cell phones and internet devices, track packages for new equipment orders and replacements.

Get senior customer service coordinator experience

Generally, it takes 6-12 months to become a senior customer service coordinator. The most common roles before becoming a senior customer service coordinator include customer service representative, customer services coordinator team lead and administrative assistant.

Apply for senior customer service coordinator jobs

Now it's time to start searching for a senior customer service coordinator job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do senior customer service coordinators rate their job?

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Senior customer service coordinator reviews

A zippia user wrote a review on Oct 2022

Pros

I got to do a variety of tasks daily. Got treated with respect from management and other coworkers.

Cons

Sometimes I had to finish up job tasks that were assigned to others that were not completed.