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Become A Senior Customer Service Coordinator

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Working As A Senior Customer Service Coordinator

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $60,000

    Average Salary

What Does A Senior Customer Service Coordinator Do At Capital One

* Provide excellent Customer service to existing customers
* Sales (Perform account level research and advise customer of products and services that may benefit them)
* Attend team meetings
* Stay abreast of all changes, developments and enhancements for all systems, products and upgrades.
* Update account information and complete accurate documentation
* Review documentation, ensuring loans meet policy guidelines, (giving customer and dealer approval to use loan)
* Effective time management

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Senior Customer Service Coordinator jobs

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Full Time
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Top Skills for A Senior Customer Service Coordinator

ProceduresCustomerSatisfactionDeliveryTechnicalSupportCreditCardAccountsCustomerInquiriesCustomerServiceCoordinatorsExternalCustomersHighVolumeSalesRepsInboundCallsCustomerComplaintsPhoneCallsPOSInternalDepartmentsDataEntryCustomerCallsSpecialProjectsOrderEntryVerizon

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Top Senior Customer Service Coordinator Skills

  1. Procedures
  2. Customer Satisfaction
  3. Delivery
You can check out examples of real life uses of top skills on resumes here:
  • Provide knowledge of products and procedures to new hires within my team.
  • Improved productivity 20% by identifying and streamlining call center online operational/technological issues that effected efficiency and customer satisfaction.
  • Follow up on delivery information with customer.
  • Provide Customer, Sales and Technical Support for electrical distribution equipment, pricing and availability, product information and specification review.
  • Opened, closed deposit accounts as well as credit card accounts.

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