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Become A Senior Customer Service Coordinator

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Working As A Senior Customer Service Coordinator

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $60,000

    Average Salary

What Does A Senior Customer Service Coordinator Do At Capital One

* Provide excellent Customer service to existing customers
* Sales (Perform account level research and advise customer of products and services that may benefit them)
* Attend team meetings
* Stay abreast of all changes, developments and enhancements for all systems, products and upgrades.
* Update account information and complete accurate documentation
* Review documentation, ensuring loans meet policy guidelines, (giving customer and dealer approval to use loan)
* Effective time management

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Senior Customer Service Coordinator jobs

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Senior Customer Service Coordinator Career Paths

Average Length of Employment
Service Operator 3.2 years
Service Consultant 3.0 years
Lead Coordinator 3.0 years
Service Specialist 2.7 years
Coordinator 2.6 years
Service Associate 2.1 years
Customer Advisor 1.9 years
Customer Associate 1.8 years
Top Employers Before
Cashier 3.1%
Supervisor 2.3%
Top Employers After

Senior Customer Service Coordinator Demographics

Gender

Female

68.8%

Male

26.3%

Unknown

4.9%
Ethnicity

White

77.3%

Hispanic or Latino

12.9%

Asian

6.6%

Unknown

2.1%

Black or African American

1.1%
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Languages Spoken

Spanish

66.7%

Mandarin

11.1%

Thai

11.1%

Cantonese

11.1%
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Senior Customer Service Coordinator Education

Schools

J Sargeant Reynolds Community College

7.0%

Strayer University

7.0%

Wilmington University

7.0%

University of Phoenix

7.0%

Hagerstown Community College

4.7%

Delaware County Community College

4.7%

Villanova University

4.7%

Central Michigan University

4.7%

Nassau Community College

4.7%

Kirkwood Community College

4.7%

Onondaga Community College

4.7%

West Virginia University

4.7%

University of Iowa

4.7%

Bowie State University

4.7%

Long Beach City College

4.7%

University of Oregon

4.7%

Howard University

4.7%

Metropolitan State University

4.7%

East-West University

4.7%

University of Northern Colorado

2.3%
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Majors

Business

36.2%

Psychology

7.9%

Accounting

6.3%

Management

5.5%

General Studies

4.7%

Nursing

3.9%

Education

3.9%

Marketing

3.1%

Human Resources Management

3.1%

Communication

3.1%

International Business

2.4%

Sociology

2.4%

Finance

2.4%

Economics

2.4%

Journalism

2.4%

Biology

2.4%

Criminal Justice

2.4%

Liberal Arts

2.4%

Audiovisual Communications Technologies

1.6%

Management Information Systems

1.6%
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Degrees

Bachelors

43.9%

Other

29.5%

Associate

12.7%

Masters

8.1%

Certificate

3.5%

Diploma

1.7%

License

0.6%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Senior Customer Service Coordinator

ProceduresCustomerSatisfactionDeliveryTechnicalSupportCreditCardAccountsCustomerInquiriesCustomerServiceCoordinatorsExternalCustomersHighVolumeSalesRepsInboundCallsCustomerComplaintsPhoneCallsPOSInternalDepartmentsDataEntryCustomerCallsSpecialProjectsOrderEntryVerizon

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Top Senior Customer Service Coordinator Skills

  1. Procedures
  2. Customer Satisfaction
  3. Delivery
You can check out examples of real life uses of top skills on resumes here:
  • Provide knowledge of products and procedures to new hires within my team.
  • Improved productivity 20% by identifying and streamlining call center online operational/technological issues that effected efficiency and customer satisfaction.
  • Follow up on delivery information with customer.
  • Provide Customer, Sales and Technical Support for electrical distribution equipment, pricing and availability, product information and specification review.
  • Opened, closed deposit accounts as well as credit card accounts.

Top Senior Customer Service Coordinator Employers

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