How to hire a senior customer service coordinator

How to hire a senior customer service coordinator, step by step

Here's a step-by-step senior customer service coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a senior customer service coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new senior customer service coordinator
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the senior customer service coordinator you need to hire. Certain senior customer service coordinator roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A senior customer service coordinator's background is also an important factor in determining whether they'll be a good fit for the position. For example, senior customer service coordinators from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of senior customer service coordinators.

   Type of Senior Customer Service Coordinator	Description	Hourly rate
   Senior Customer Service Coordinator	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$13-23
   Lead Coordinator	A lead coordinator is a professional who provides excellent customer service and account administration by acting as the primary contact between a company and its affiliates. Lead coordinators must maintain good rapport with affiliate agents and customers by communicating with them daily to make contact and advise of changes and shipment delays... Show more	$12-34
   Customer Service Team Lead	A customer service team lead is responsible for managing a group of customer service agents. They monitor their tasks and productivity and report the team's performance to senior management... Show more	$13-22

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Call Handling
   • Billing Issues
   • Customer Support
   • Customer Satisfaction
   • Inbound Calls
   • Customer Inquiries
   • Outbound Calls
   • Coordinators
   • Customer Accounts
   • Order Entry
   • Customer Complaints
   • Customer Orders
   • Troubleshoot
   • Customer Calls

   Check all skills

   Responsibilities:

   • Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
   • Present PowerPoint presentations to new hires classes.
   • Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
   • Help troubleshoot equipment like cell phones and internet devices, track packages for new equipment orders and replacements.
   • Ship and activate customers equipment, troubleshoot.
   • Produce and create all marketing materials and PowerPoint presentations.

3. Make a budget

   Including a salary range in your senior customer service coordinator job description is a great way to entice the best and brightest candidates. A senior customer service coordinator salary can vary based on several factors:

   • Location. For example, senior customer service coordinators' average salary in new mexico is 50% less than in district of columbia.
   • Seniority. Entry-level senior customer service coordinators earn 40% less than senior-level senior customer service coordinators.
   • Certifications. A senior customer service coordinator with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a senior customer service coordinator's salary.

   Average senior customer service coordinator salary

   $37,663yearly

   $18.11 hourly rate

   ---

   Entry-level senior customer service coordinator salary

   $29,000 yearly salary

   Updated December 19, 2025

4. Writing a senior customer service coordinator job description

   A job description for a senior customer service coordinator role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a senior customer service coordinator job description:

   Senior customer service coordinator job description example

   As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
   
   If you bring the passion for customer service, we will give you a fun and engaging work environment, a great compensation and benefits package, and opportunities to grow with our organization. Waste Management is looking for goal oriented, Customer Focused Inbound Service Representatives like you to provide world-class customer service to our customers. What are you waiting for apply today?
   **I. Job Summary**
   
   Under general supervision, provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of service order information in a timely manner.
   
   **II. Essential Duties and Responsibilities**
   
   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
   
   + Initiates and/or implements corrective action as needed in order to provide a level of customer service necessary to support the achievement of defined corporate and department goals.
   
   + Provides advanced system maintenance for service order related files.
   
   + Receives, processes and verifies the accuracy of service orders.
   
   + Initiates required action for response to customer service requests for service order changes, and communicates changes to the appropriate personnel.
   
   + Receives inquiries from and/or contacts the various offices to resolve escalated and/or complex service order related issues.
   
   + Operates a computer workstation to obtain and extract service order information, and provides Customer Service management with the data for inclusion in various scheduled and special reports.
   
   + Performs assigned system maintenance to various electronic service order files.
   
   + Develops and recommends changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the Customer Service Department.
   
   + Prepares, generates and distributes daily reports and order acknowledgments to appropriate personnel.
   
   + May provide direction and support to less experienced Customer Service Coordinators.
   
   **III. Supervisory Responsibilities**
   
   This job has no supervisory duties.
   
   **IV. Qualifications**
   
   The requirements listed below are representative of the qualifications necessary to perform the job.
   
   A. Education and Experience
   
   + Education: High school Diploma or G.E.D (accredited)
   
   + Experience: Four years of relevant work experience (in addition to education requirement).
   
   B. Certificates, Licenses, Registrations or Other Requirements
   
   + None required.
   
   C. Other Knowledge, Skills or Abilities Required
   
   + Basic Excel.
   
   **V. Work Environment**
   
   Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
   
   Normal setting for this job is: office setting.
   
   **Benefits**
   
   At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
   
   If this sounds like the opportunity that you have been looking for, please click "Apply."
   
   Equal Opportunity Employer: Minority/Female/Disability/Veteran

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5. Post your job

   There are a few common ways to find senior customer service coordinators for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your senior customer service coordinator job on Zippia to find and recruit senior customer service coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit senior customer service coordinators, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new senior customer service coordinator

   Once you've decided on a perfect senior customer service coordinator candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   After that, you can create an onboarding schedule for a new senior customer service coordinator. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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