Senior customer service coordinator job description
Updated March 14, 2024
6 min read
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Example senior customer service coordinator requirements on a job description
Senior customer service coordinator requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in senior customer service coordinator job postings.
Sample senior customer service coordinator requirements
- Minimum of 5 years of experience in customer service
- Bachelor's degree in Business Administration or related field
- Proficient in Microsoft Office Suite
- Excellent communication skills, both written and verbal
- Ability to work independently and as part of a team
Sample required senior customer service coordinator soft skills
- Strong problem-solving skills
- Ability to remain calm under pressure
- Excellent time management skills
- Exceptional attention to detail
- Proactive and self-motivated
Senior customer service coordinator job description example 1
W M Holdings Inc senior customer service coordinator job description
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
If you bring the passion for customer service, we will give you a fun and engaging work environment, a great compensation and benefits package, and opportunities to grow with our organization. Waste Management is looking for goal oriented, Customer Focused Inbound Service Representatives like you to provide world-class customer service to our customers. What are you waiting for apply today?
**I. Job Summary**
Under general supervision, provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of service order information in a timely manner.
**II. Essential Duties and Responsibilities**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
+ Initiates and/or implements corrective action as needed in order to provide a level of customer service necessary to support the achievement of defined corporate and department goals.
+ Provides advanced system maintenance for service order related files.
+ Receives, processes and verifies the accuracy of service orders.
+ Initiates required action for response to customer service requests for service order changes, and communicates changes to the appropriate personnel.
+ Receives inquiries from and/or contacts the various offices to resolve escalated and/or complex service order related issues.
+ Operates a computer workstation to obtain and extract service order information, and provides Customer Service management with the data for inclusion in various scheduled and special reports.
+ Performs assigned system maintenance to various electronic service order files.
+ Develops and recommends changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the Customer Service Department.
+ Prepares, generates and distributes daily reports and order acknowledgments to appropriate personnel.
+ May provide direction and support to less experienced Customer Service Coordinators.
**III. Supervisory Responsibilities**
This job has no supervisory duties.
**IV. Qualifications**
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
+ Education: High school Diploma or G.E.D (accredited)
+ Experience: Four years of relevant work experience (in addition to education requirement).
B. Certificates, Licenses, Registrations or Other Requirements
+ None required.
C. Other Knowledge, Skills or Abilities Required
+ Basic Excel.
**V. Work Environment**
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is: office setting.
**Benefits**
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply."
Equal Opportunity Employer: Minority/Female/Disability/Veteran
If you bring the passion for customer service, we will give you a fun and engaging work environment, a great compensation and benefits package, and opportunities to grow with our organization. Waste Management is looking for goal oriented, Customer Focused Inbound Service Representatives like you to provide world-class customer service to our customers. What are you waiting for apply today?
**I. Job Summary**
Under general supervision, provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of service order information in a timely manner.
**II. Essential Duties and Responsibilities**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
+ Initiates and/or implements corrective action as needed in order to provide a level of customer service necessary to support the achievement of defined corporate and department goals.
+ Provides advanced system maintenance for service order related files.
+ Receives, processes and verifies the accuracy of service orders.
+ Initiates required action for response to customer service requests for service order changes, and communicates changes to the appropriate personnel.
+ Receives inquiries from and/or contacts the various offices to resolve escalated and/or complex service order related issues.
+ Operates a computer workstation to obtain and extract service order information, and provides Customer Service management with the data for inclusion in various scheduled and special reports.
+ Performs assigned system maintenance to various electronic service order files.
+ Develops and recommends changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the Customer Service Department.
+ Prepares, generates and distributes daily reports and order acknowledgments to appropriate personnel.
+ May provide direction and support to less experienced Customer Service Coordinators.
**III. Supervisory Responsibilities**
This job has no supervisory duties.
**IV. Qualifications**
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
+ Education: High school Diploma or G.E.D (accredited)
+ Experience: Four years of relevant work experience (in addition to education requirement).
B. Certificates, Licenses, Registrations or Other Requirements
+ None required.
C. Other Knowledge, Skills or Abilities Required
+ Basic Excel.
**V. Work Environment**
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is: office setting.
**Benefits**
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply."
Equal Opportunity Employer: Minority/Female/Disability/Veteran
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Senior customer service coordinator job description example 2
Nippon Express USA senior customer service coordinator job description
Nippon Express Company, Ltd. ("NX") was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.
Nippon Express U.S.A., Inc. ("NEU") was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.
Provide customer services including forwarding, delivery details, quotation requests processing orders, handling complains or as defined by the department or branch. In some offices and/or branches customer service staff may act as assistants to the sales or warehouse.
+ Customer inquiry response and research
+ Business support including bookings, board tracking, maintaining work profiles and rates
+ Respond to customer inquiries or requests through direct contact via telephone and email as well as drop by at the front door, telephone and email as well as drop by at the front door
+ Communicate with internal and/or external sources to secure information
+ General business support function as assigned includes on board tracking with carriers. Making booking as necessary with carriers and advising flight information to the clients
+ Update and maintain work profiles and rates per management's updated information
+ Handle other job assignments as determined by the direct supervisor
+ 2 or more years department or industry experience
+ Strong teamwork skills and inclination
+ Good communications skill - listening, providing and receiving feedback
+ Process improvement
+ Patience - ability to deal with complex processes that may involve multiple levels of approval
+ High school diploma or equivalency certificate or significant or relevant or appropriate working experience. Some college desirable.
+ Strong quantitative and analytical skills
+ Strong computer and analytical skills - PowerPoint, Word, and Excel
+ Working Hours Monday - Friday 8am - 4:30pm
Organization Relationships:
Will work with all levels in the organization as well as Customers.
Work Environment:
(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.
Nippon Express offers a generous Employee Benefits Package including:
+ Medical, Dental, and Vision beginning the 1st of the month after 30 days.
+ 401k with a company match
+ Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
+ Generous Vacation and Sick time.
Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
External Company URL: nipponexpressusa.com
Post End Date: 10/25/2022
Telecommute: No
Nippon Express U.S.A., Inc. ("NEU") was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.
Provide customer services including forwarding, delivery details, quotation requests processing orders, handling complains or as defined by the department or branch. In some offices and/or branches customer service staff may act as assistants to the sales or warehouse.
+ Customer inquiry response and research
+ Business support including bookings, board tracking, maintaining work profiles and rates
+ Respond to customer inquiries or requests through direct contact via telephone and email as well as drop by at the front door, telephone and email as well as drop by at the front door
+ Communicate with internal and/or external sources to secure information
+ General business support function as assigned includes on board tracking with carriers. Making booking as necessary with carriers and advising flight information to the clients
+ Update and maintain work profiles and rates per management's updated information
+ Handle other job assignments as determined by the direct supervisor
+ 2 or more years department or industry experience
+ Strong teamwork skills and inclination
+ Good communications skill - listening, providing and receiving feedback
+ Process improvement
+ Patience - ability to deal with complex processes that may involve multiple levels of approval
+ High school diploma or equivalency certificate or significant or relevant or appropriate working experience. Some college desirable.
+ Strong quantitative and analytical skills
+ Strong computer and analytical skills - PowerPoint, Word, and Excel
+ Working Hours Monday - Friday 8am - 4:30pm
Organization Relationships:
Will work with all levels in the organization as well as Customers.
Work Environment:
(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.
Nippon Express offers a generous Employee Benefits Package including:
+ Medical, Dental, and Vision beginning the 1st of the month after 30 days.
+ 401k with a company match
+ Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
+ Generous Vacation and Sick time.
Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
External Company URL: nipponexpressusa.com
Post End Date: 10/25/2022
Telecommute: No
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Updated March 14, 2024
Updated March 14, 2024