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Senior customer service coordinator skills for your resume and career
Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical senior customer service coordinator skills. We ranked the top skills for senior customer service coordinators based on the percentage of resumes they appeared on. For example, 10.7% of senior customer service coordinator resumes contained call handling as a skill. Continue reading to find out what skills a senior customer service coordinator needs to be successful in the workplace.
15 senior customer service coordinator skills for your resume and career
1. Call Handling
Here's how senior customer service coordinators use call handling:
- Calibrated calls with Customer Service Representatives to encourage exceptional performance as well opportunities correct by coaching on effective call handling techniques.
- Initiated side by sides evaluation with individual customer service representatives to provide feedback on better call handling.
2. Billing Issues
Billing issues are the mistakes made by the company resulting in a wrong bill for the customer. An example of a billing issue might be adding what is owed incorrectly or accidentally omitting a service the customer bought. The billing issues are the company's responsibility and are caused by the one who calculates the bill. The customer does not need to pay it, however, the dispute may take some time to resolve.
Here's how senior customer service coordinators use billing issues:
- Facilitated contract compliance by maintaining accurate records of daily service calls and billing issues.
- Obtain resolution to billing issues while maintaining excellent rapport with customers.
3. Customer Support
Here's how senior customer service coordinators use customer support:
- Aided Customer Support Coordinators with high volume workload at Call Centers in the U.S., Canada, and India.
- Promoted from Customer Support Specialist in 5/2004.
4. Customer Satisfaction
Here's how senior customer service coordinators use customer satisfaction:
- Improved productivity by identifying and streamlining call center online operational/technological issues that effected efficiency and customer satisfaction.
- Execute quality monitoring requirements that deliver intent and customer satisfaction goal.
5. Inbound Calls
Here's how senior customer service coordinators use inbound calls:
- Managed a high volume of inbound calls while consistently meeting Quality Monitoring and Productivity goals.
- Job description: Answering inbound calls from customers, Capital One bank branch employees, merchants and service providers.
6. Customer Inquiries
Here's how senior customer service coordinators use customer inquiries:
- Assisted customer service agents with a better understanding of policy and procedures in addressing customer inquiries.
- Research customer inquiries/issues and develop prompt, satisfactory solutions.
7. Outbound Calls
An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.
Here's how senior customer service coordinators use outbound calls:
- Experience with managing Capital One's highest spending business owners via email, inbound and outbound calls.
- Assisted in outbound calls for collection purposes while still practicing positive rapport and respect for the customer.
8. Coordinators
Here's how senior customer service coordinators use coordinators:
- Mentored and fostered the growth and development of novice appointment coordinators by orchestrating daily training sessions.
- Traveled to different hospital sites to train and educate newly-assigned HHC Coordinators.
9. Customer Accounts
Here's how senior customer service coordinators use customer accounts:
- Maintained accurate customer records, processed requested changes on customer accounts and issued appropriate credits.
- Balance multiple customer accounts, activities and projects at a time for multiple members of the team when necessary.
10. Order Entry
Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.
Here's how senior customer service coordinators use order entry:
- Order Entry - ordered and maintained inventory levels for all lighting materials needed to service locations.
- Created and implemented new departmental policies and procedures for Customer Service/Order Entry Department, which significantly improved efficiency of department.
11. Customer Complaints
Here's how senior customer service coordinators use customer complaints:
- Processed customer orders, purchased materials, issued quotations, negotiated terms, and resolved customer complaints.
- Managed customer complaints and calls, coordinated customer feedback to improve services, setup schedules.
12. Customer Orders
Here's how senior customer service coordinators use customer orders:
- Entered customer orders and processed debit/check payments.
- Take and confirm customer orders for kaolin products produced in the Aiken, SC plant.
13. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
Here's how senior customer service coordinators use troubleshoot:
- Helped troubleshoot equipment like cell phones and internet devices, tracked packages for new equipment orders and replacements.
- Coordinated with management and IT department to identify challenging areas, develop new procedures and troubleshoot to create high efficiency processing.
14. Customer Calls
Here's how senior customer service coordinators use customer calls:
- Handle inbound customer calls/call center setting Account liaison to various high-end customers.
- Hand selected to support top MSO (CVS - Cablevision Systems) Answered incoming customer calls.
15. Customer Issues
Here's how senior customer service coordinators use customer issues:
- Answer escalated customer issues, taking ownership until issue had been resolved as a customer advocate.
- Supported field services with customer issues regarding critical out of service conditions.
What skills help Senior Customer Service Coordinators find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
List of senior customer service coordinator skills to add to your resume
The most important skills for a senior customer service coordinator resume and required skills for a senior customer service coordinator to have include:
- Call Handling
- Billing Issues
- Customer Support
- Customer Satisfaction
- Inbound Calls
- Customer Inquiries
- Outbound Calls
- Coordinators
- Customer Accounts
- Order Entry
- Customer Complaints
- Customer Orders
- Troubleshoot
- Customer Calls
- Customer Issues
- Order Processing
- Telephone Calls
- Account Inquiries
- Computer Programs
- Payment Arrangements
- Account Management
- PowerPoint
- Credit Card Accounts
- RMA
- Customer Relationships
- POS
- Account Maintenance
- Service Calls
- AS400
- Process Improvement
- Issue Resolution
- Customer Retention
- Sales Support
- Conference Calls
- Customer Problems
- Inventory Control
- ACH
- Balance Transfers
- NPS
Updated January 8, 2025
Updated January 8, 2025