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What is a senior customer service representative and how to become one
A senior customer service representative is an individual who is responsible for providing excellent customer service and support to customers.handle complex customer inquiries and complaints,supervise and train other customer service representatives, and ensure that they provide quality service to customers. They work closely with other departments to ensure that customer issues are resolved promptly and effectively. Ultimately, a senior customer service representative plays a critical role in maintaining positive relationships between the company and its customers.
What general advice would you give to a senior customer service representative?
Sally Hiott B.S. MBA, DBA
Assistant Professor of Marketing, Charleston Southern University
Avg. Salary $35,008
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.70%
Asian 6.98%
Black or African American 11.67%
Hispanic or Latino 19.88%
Unknown 5.28%
White 55.48%
Genderfemale 71.07%
male 28.93%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being a senior customer service representative?
Pros
Opportunity to help customers and make a positive impact
Higher pay than entry-level customer service roles
Ability to mentor and train newer employees
Possibility of flexible schedules or remote work options
Opportunities for advancement within the company
Cons
Dealing with difficult or upset customers can be stressful
Long hours or irregular shifts may be required
Repetitive nature of customer inquiries can become tedious
High-pressure environment with strict performance goals and metrics
Risk of being blamed for company policies or decisions beyond personal control.
Senior customer service representative career paths
Key steps to become a senior customer service representative
Explore senior customer service representative education requirements
Start to develop specific senior customer service representative skills
Skills Percentages Outbound Calls 5.57% Windows 5.37% Customer Inquiries 4.90% Product Knowledge 4.41% Quality Standards 4.17% Complete relevant senior customer service representative training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New senior customer service representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a senior customer service representative based on U.S. Bureau of Labor Statistics data and data from real senior customer service representative resumes.Research senior customer service representative duties and responsibilities
- Manage and verify accuracy of payments, wires, and ACH transactions for payroll and distributions.
- Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
- Assist as a cashier handling money, checks, and credit card transactions on company's POS system when need.
- Research and correct contribution and distribution forms for IRS.
Get senior customer service representative experience
Generally, it takes 6-12 months to become a senior customer service representative. The most common roles before becoming a senior customer service representative include customer service representative, cashier team lead and administrative assistant.Prepare your senior customer service representative resume
When your background is strong enough, you can start writing your senior customer service representative resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a senior customer service representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable senior customer service representative resume templates
Build a professional senior customer service representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your senior customer service representative resume.
Apply for senior customer service representative jobs
Now it's time to start searching for a senior customer service representative job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first senior customer service representative job
Are you a senior customer service representative?
Share your story for a free salary report.
Average senior customer service representative salary
The average senior customer service representative salary in the United States is $35,008 per year or $17 per hour. Senior customer service representative salaries range between $28,000 and $42,000 per year.
What am I worth?
How do senior customer service representatives rate their job?
Senior customer service representative reviews
I don’t like escalations from the customers
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
I like building relations with other companies, keeping customers satisfied and growing in all areas,
Updated January 8, 2025
