Senior customer service representative demographics and statistics in the US
Senior customer service representative demographics research summary. Zippia estimates senior customer service representative demographics and statistics in the United States by using a database of 30 million profiles. Our senior customer service representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about senior customer service representatives after extensive research and analysis:
- There are over 199,621 senior customer service representatives currently employed in the United States.
- 71.1% of all senior customer service representatives are women, while 28.9% are men.
- The average senior customer service representative age is 40 years old.
- The most common ethnicity of senior customer service representatives is White (55.5%), followed by Hispanic or Latino (19.9%), Black or African American (11.7%) and Asian (7.0%).
- In 2022, women earned 97% of what men earned.
- 7% of all senior customer service representatives are LGBT.
- Senior customer service representatives are 54% more likely to work at public companies in comparison to private companies.
On this page
Senior customer service representative demographics by:
Senior customer service representative gender statistics
71.1% of senior customer service representatives are women and 28.9% of senior customer service representatives are men.
- Female, 71.1%
- Male, 28.9%
Senior customer service representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 71.1% |
| Male | 28.9% |
Senior customer service representative gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$36,442
Female income
$35,457
Senior customer service representative gender ratio over time
This data breaks down the percentage of men and women in senior customer service representative positions over time. Currently, 71.1% of senior customer service representatives are female.
Senior customer service representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 27.35% | 72.65% |
| 2011 | 27.22% | 72.78% |
| 2012 | 28.61% | 71.39% |
| 2013 | 29.02% | 70.98% |
| 2014 | 29.50% | 70.50% |
| 2015 | 29.39% | 70.61% |
| 2016 | 29.92% | 70.08% |
| 2017 | 30.33% | 69.67% |
| 2018 | 29.10% | 70.90% |
| 2019 | 28.69% | 71.31% |
| 2020 | 29.29% | 70.71% |
| 2021 | 28.93% | 71.07% |
Senior customer service representative related jobs gender ratio
We compared senior customer service representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Senior Customer Service Representative | 29% | 71% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Senior customer service representative demographics by race
The most common ethnicity among senior customer service representatives is White, which makes up 55.5% of all senior customer service representatives. Comparatively, 19.9% of senior customer service representatives are Hispanic or Latino and 11.7% of senior customer service representatives are Black or African American.
- White, 55.5%
- Hispanic or Latino, 19.9%
- Black or African American, 11.7%
- Asian, 7.0%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.6%
Senior customer service representative race
| Senior customer service representative race | Percentages |
|---|---|
| White | 55.5% |
| Hispanic or Latino | 19.9% |
| Black or African American | 11.7% |
| Asian | 7.0% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.6% |
Senior customer service representative race and ethnicity over time
See how senior customer service representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Senior customer service representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.88% | 11.93% | 6.27% | 15.93% |
| 2011 | 62.60% | 12.22% | 6.41% | 15.80% |
| 2012 | 61.80% | 12.10% | 6.22% | 16.65% |
| 2013 | 62.15% | 11.93% | 6.39% | 16.33% |
| 2014 | 61.53% | 11.87% | 6.70% | 16.51% |
| 2015 | 60.91% | 11.62% | 6.48% | 17.63% |
| 2016 | 60.03% | 12.11% | 6.73% | 17.52% |
| 2017 | 60.94% | 11.52% | 6.69% | 17.35% |
| 2018 | 60.76% | 11.10% | 6.86% | 17.73% |
| 2019 | 60.36% | 11.30% | 6.66% | 18.24% |
| 2020 | 57.80% | 10.70% | 6.81% | 18.85% |
| 2021 | 55.48% | 11.67% | 6.98% | 19.88% |
Senior customer service representative wage gap by race
According to our data, asian senior customer service representatives have the highest average salary compared to other ethnicities. Black or african american senior customer service representatives have the lowest average salary at $36,145.
| Ethnicity | Salary |
|---|---|
| Unknown | $36,184 |
| White | $36,492 |
| Black or African American | $36,145 |
| Asian | $36,982 |
| Hispanic or Latino | $36,411 |
Average senior customer service representative age
See how the average age of senior customer service representatives varies based on ethnicity and gender.
Male
Female
Senior customer service representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Senior customer service representative age breakdown
The average age of senior customer service representatives is 40+ years years old, representing 49% of the senior customer service representative population.
Senior customer service representative age breakdown
| Senior Customer Service Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Senior customer service representative educational attainment
The most common degree for senior customer service representatives is bachelor's degree, with 46% of senior customer service representatives earning that degree. The second and third most common degree levels are associate degree degree at 24% and associate degree degree at 18%.
- Bachelor's, 46%
- Associate, 24%
- High School Diploma, 18%
- Diploma, 5%
- Other Degrees, 7%
Senior customer service representatives by degree level
| Senior customer service representative degree | Percentages |
|---|---|
| Bachelor's | 46% |
| Associate | 24% |
| High School Diploma | 18% |
| Diploma | 5% |
| Other Degrees | 7% |
Senior customer service representative jobs you might like
Senior customer service representative wage gap by degree level
According to the data, senior customer service representatives with a Master's degree earn more than those without, at $39,490 annually. With a Bachelor's degree, senior customer service representatives earn a median annual income of $38,301 compared to $35,677 for senior customer service representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $39,490 |
| High School Diploma or Less | $34,751 |
| Bachelor's Degree | $38,301 |
| Some College/ Associate Degree | $35,677 |
Senior customer service representative employment statistics
Most senior customer service representatives work for a public in the finance industry.
Company size where senior customer service representatives work
Below, you can see the size of companies where senior customer service representatives work.
Senior customer service representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 2% |
| 50 - 100 employees | 6% |
| 100 - 500 employees | 9% |
| 500 - 1,000 employees | 4% |
| 1,000 - 10,000 employees | 32% |
| > 10,000 employees | 47% |
Senior customer service representative jobs by company type
Employees with the senior customer service representative job title have their preferences when it comes to working for a company. For instance, most senior customer service representatives prefer to work at public companies over private companies.
Senior customer service representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 0% |
| Public | 54% |
| Private | 44% |
| Government | 1% |
Senior customer service representative jobs by industry
The most common industries for senior customer service representatives are finance, insurance and technology.
Senior customer service representative industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 23% |
| Finance | 20% |
| Insurance | 10% |
| Technology | 7% |
| Professional | 6% |
| Retail | 6% |
| Manufacturing | 5% |
| Health Care | 5% |
| Telecommunication | 4% |
| Media | 3% |
| Hospitality | 2% |
| Transportation | 2% |
| Utilities | 2% |
| Energy | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Government | 1% |
| Construction | 1% |
| Non Profits | 1% |
Senior customer service representative turnover and employment statistics
Senior customer service representative unemployment rate over time
The unemployment rate for senior customer service representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Senior customer service representative unemployment rate by year
| Year | Senior customer service representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average senior customer service representative tenure
The average senior customer service representative stays at their job for 1-2 years, based on the 24,436 senior customer service representatives resumes in Zippia's database.
Senior customer service representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 10% |
| 1-2 years | 32% |
| 3-4 years | 20% |
| 5-7 years | 18% |
| 8-10 years | 7% |
| 11+ years | 13% |
Senior customer service representative LGBT ratio compared to similar jobs
Review the percent of senior customer service representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Advertising Space Clerk | 5.53% | 70,369 |
| Medicaid Specialist | 6.73% | 73,368 |
| Senior Customer Service Representative | 7.19% | - |
| Records Clerk | 8.60% | 101,023 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Cataloging Assistant | 11.16% | 548 |
| Human Resources Internship | 15.31% | 88,826 |
Similar senior customer service representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Advertising Space Clerk | 5.53% | 70,369 |
| Medicaid Specialist | 6.73% | 73,368 |
| Records Clerk | 8.60% | 101,023 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Cataloging Assistant | 11.16% | 548 |
| Human Resources Internship | 15.31% | 88,826 |
Foreign languages spoken by senior customer service representatives
The most common foreign language among senior customer service representatives is Spanish at 68.0%. The second-most popular foreign language spoken is French at 7.3% and Portuguese is the third-most popular at 3.0%.
- Spanish, 68.0%
- French, 7.3%
- Portuguese, 3.0%
- Chinese, 2.7%
- Mandarin, 2.7%
- Other, 16.3%
Senior customer service representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 68.0% |
| French | 7.3% |
| Portuguese | 3.0% |
| Chinese | 2.7% |
| Mandarin | 2.7% |
| Other | 16.3% |
