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Senior customer service representative salary
Average senior customer service representative salary
$35,008
Understanding Senior Customer Service Representative Salaries
As of October 2025, the average salary for a Senior Customer Service Representative in the United States is $35,008 per year or about $17 per hour. This salary can vary widely based on factors such as experience, location, and industry. For instance, representatives in high-demand sectors or regions often command higher wages.
Salary by State
- California: $40,000
- New York: $38,000
- Texas: $34,000
- Florida: $32,000
In addition to base salary, many companies offer bonuses and benefits that can significantly enhance overall compensation. Industries such as technology and finance tend to offer higher wages for customer service professionals due to the specialized knowledge required. Understanding these dynamics is essential for maximizing your earning potential and finding a fulfilling role in customer service.
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Where can a Senior Customer Service Representative earn more?
Senior customer service representative salary estimates from across the web
Average senior customer service representative salary by state
The average senior customer service representative salary in Massachusetts, California, and Montana are the highest in the U.S. The lowest average senior customer service representative salary states are Oklahoma, New Mexico, and Arkansas.
- State view
- County view
Highest paying states for senior customer service representatives
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Montana | $39,965 | $19.21 |
| 2 | Iowa | $35,914 | $17.27 |
| 3 | New Hampshire | $37,818 | $18.18 |
| 4 | Kentucky | $34,952 | $16.80 |
| 5 | Minnesota | $37,276 | $17.92 |
| 6 | Ohio | $34,536 | $16.60 |
| 7 | Delaware | $39,073 | $18.79 |
| 8 | Massachusetts | $40,377 | $19.41 |
| 9 | Tennessee | $34,374 | $16.53 |
| 10 | District of Columbia | $46,785 | $22.49 |
| 11 | South Dakota | $34,171 | $16.43 |
| 12 | Rhode Island | $36,855 | $17.72 |
| 13 | Illinois | $36,339 | $17.47 |
| 14 | Arizona | $34,825 | $16.74 |
| 15 | Wisconsin | $35,056 | $16.85 |
| 16 | Wyoming | $33,538 | $16.12 |
| 17 | Michigan | $34,167 | $16.43 |
| 18 | Florida | $34,504 | $16.59 |
| 19 | New Jersey | $37,902 | $18.22 |
| 20 | Maine | $33,512 | $16.11 |
| 21 | North Carolina | $34,140 | $16.41 |
| 22 | New York | $38,438 | $18.48 |
| 23 | Nebraska | $33,957 | $16.33 |
| 24 | California | $40,349 | $19.40 |
| 25 | Kansas | $33,702 | $16.20 |
| 26 | Vermont | $35,099 | $16.87 |
| 27 | North Dakota | $32,309 | $15.53 |
| 28 | Indiana | $33,080 | $15.90 |
| 29 | Missouri | $33,753 | $16.23 |
| 30 | Hawaii | $38,609 | $18.56 |
| 31 | Colorado | $35,977 | $17.30 |
| 32 | Nevada | $33,664 | $16.18 |
| 33 | Georgia | $34,194 | $16.44 |
| 34 | South Carolina | $33,368 | $16.04 |
| 35 | Maryland | $36,574 | $17.58 |
| 36 | Texas | $33,202 | $15.96 |
| 37 | Connecticut | $34,948 | $16.80 |
| 38 | Washington | $35,840 | $17.23 |
| 39 | West Virginia | $30,716 | $14.77 |
| 40 | Alabama | $32,618 | $15.68 |
| 41 | Alaska | $35,399 | $17.02 |
| 42 | Pennsylvania | $32,786 | $15.76 |
| 43 | Mississippi | $30,516 | $14.67 |
| 44 | Oklahoma | $31,265 | $15.03 |
| 45 | Virginia | $33,801 | $16.25 |
| 46 | New Mexico | $31,121 | $14.96 |
| 47 | Utah | $32,655 | $15.70 |
| 48 | Oregon | $33,149 | $15.94 |
| 49 | Idaho | $32,568 | $15.66 |
| 50 | Louisiana | $30,083 | $14.46 |
| 51 | Arkansas | $30,927 | $14.87 |
Highest paying cities for senior customer service representatives
The highest-paying cities for senior customer service representatives are Oxnard, CA, New York, NY, and Saint Paul, MN.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Oxnard, CA | $40,566 | $19.50 |
| 2 | New York, NY | $38,482 | $18.50 |
| 3 | Saint Paul, MN | $37,260 | $17.91 |
| 4 | Annapolis, MD | $36,611 | $17.60 |
| 5 | Colorado Springs, CO | $36,004 | $17.31 |
| 6 | Cedar Rapids, IA | $35,976 | $17.30 |
| 7 | Seattle, WA | $35,934 | $17.28 |
| 8 | Green Bay, WI | $35,333 | $16.99 |
| 9 | Tucson, AZ | $34,988 | $16.82 |
| 10 | Hartford, CT | $34,942 | $16.80 |
| 11 | Miami, FL | $34,647 | $16.66 |
| 12 | Columbus, OH | $34,387 | $16.53 |
| 13 | Troy, MI | $34,270 | $16.48 |
| 14 | Alpharetta, GA | $34,236 | $16.46 |
| 15 | Sioux Falls, SD | $34,191 | $16.44 |
| 16 | Sterling, VA | $34,009 | $16.35 |
| 17 | Charlotte, NC | $33,926 | $16.31 |
| 18 | Las Vegas, NV | $33,650 | $16.18 |
| 19 | San Antonio, TX | $33,578 | $16.14 |
| 20 | Philadelphia, PA | $32,898 | $15.82 |
Senior customer service representative salary details
A senior customer service representative's salary ranges from $28,000 a year at the 10th percentile to $42,000 at the 90th percentile.
What is a senior customer service representative's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $42,000 | $3,500 | $20 |
| 75th Percentile | $38,000 | $3,167 | $18 |
| Average | $35,008 | $2,917 | $17 |
| 25th Percentile | $31,000 | $2,583 | $15 |
| 10th Percentile | $28,000 | $2,333 | $13 |
Highest paying senior customer service representative jobs
The highest paying types of senior customer service representatives are customer service expert, senior representative, and senior service representative.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Service Supervisor | $38,792 | $3,233 | $18.65 | 233,004 |
| Customer Service Consultant | $37,471 | $3,123 | $18.02 | 225,026 |
| Customer Service Leader | $33,791 | $2,816 | $16.25 | 301,338 |
| Customer Service Team Lead | $36,623 | $3,052 | $17.61 | 249,105 |
| Customer Service Expert | $99,957 | $8,330 | $48.06 | 221,140 |
| Customer Service Agent | $29,598 | $2,466 | $14.23 | 219,115 |
Top companies hiring senior customer service representatives now:
Which companies pay senior customer service representatives the most?
Senior customer service representative salaries at Bayer and City of Seattle are the highest-paying according to our most recent salary estimates. In addition, the average senior customer service representative salary at companies like National Grid plc and FUJIFILM Diosynth Biotechnologies are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Bayer | $50,864 | $24.45 |
| 2 | City of Seattle | $47,272 | $22.73 |
| 3 | National Grid plc | $44,853 | $21.56 |
| 4 | FUJIFILM Diosynth Biotechnologies | $41,274 | $19.84 |
| 5 | City of Austin | $41,182 | $19.80 |
| 6 | HCL Technologies | $41,110 | $19.76 |
| 7 | Emory University | $40,977 | $19.70 |
| 8 | City of McKinney | $40,552 | $19.50 |
| 9 | Home Bancshares Inc. | $40,278 | $19.36 |
| 10 | City of Eden Prairie | $40,230 | $19.34 |
| 11 | West Pharmaceutical Services | $40,115 | $19.29 |
| 12 | Bausch + Lomb | $39,722 | $19.10 |
| 13 | Sonoco | $39,423 | $18.95 |
| 14 | Arconic | $39,241 | $18.87 |
| 15 | PACCAR | $39,115 | $18.81 |
| 16 | Eaton | $38,914 | $18.71 |
| 17 | Danaher | $38,479 | $18.50 |
| 18 | Stepan | $38,341 | $18.43 |
| 19 | Edwards Lifesciences | $37,852 | $18.20 |
| 20 | Knowledge Management | $37,838 | $18.19 |
Wage gap by gender, race and education
Senior Customer Service Representative salary by industry
The average senior customer service representative salary varies across industries:
- The average senior customer service representative salary in the technology industry is $36,710, the highest of any industry.
- The average senior customer service representative salary in the finance industry is $36,322.
- Senior customer service representatives in the insurance industry earn an average salary of $34,520, the lowest of any industry.
Highest paying industries for senior customer service representatives
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Technology | $36,710 | $17.65 |
| 2 | Manufacturing | $36,322 | $17.46 |
| 3 | Health Care | $35,874 | $17.25 |
| 4 | Finance | $35,559 | $17.10 |
| 5 | Transportation | $34,871 | $16.76 |
| 6 | Retail | $34,739 | $16.70 |
| 7 | Insurance | $34,520 | $16.60 |
High paying senior customer service representative jobs
Senior customer service representative salary trends
The average senior customer service representative salary has risen by $5,100 over the last ten years. In 2014, the average senior customer service representative earned $29,908 annually, but today, they earn $35,008 a year. That works out to a 11% change in pay for senior customer service representatives over the last decade.
Compare senior customer service representative salaries for cities or states with the national average over time.
Average senior customer service representative salary over time
Compare senior customer service representative salaries for individual cities or states with the national average.
Senior customer service representative salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $35,000 | $16.83 | +3.1% |
| 2024 | $33,900 | $16.30 | +2.8% |
| 2023 | $33,000 | $15.85 | +2.5% |
| 2022 | $32,100 | $15.45 | +1.8% |
| 2021 | $31,600 | $15.17 | +1.8% |
Recently added senior customer service representative salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Trugreen | Senior Customer Service Representative | Tampa, FL | 06/30/2025 | $31,819 |
| First American Financial | Senior Customer Service Representative | Santa Ana, CA | 06/29/2025 | $37,587 |
| Unitedhealth Group | Senior Customer Service Representative-National Remote | Phoenix, AZ | 06/28/2025 | $37,023 |
| Unitedhealth Group | Senior Customer Service Representative-National Remote | Minneapolis, MN | 06/28/2025 | $37,023 |
| Unitedhealth Group | Senior Customer Service Representative-National Remote | Hartford, CT | 06/28/2025 | $37,023 |
| Unitedhealth Group Inc. | Senior Customer Service Representative-National Remote | Dallas, TX | 06/28/2025 | $37,023 |
| Unitedhealth Group | Senior Customer Service Representative-National Remote | Tampa, FL | 06/28/2025 | $37,023 |
| City of Gainesville | Customer Service Representative Senior | Gainesville, FL | 06/28/2025 | $45,058 |
| Daikin Comfort | Customer Service Representative Senior | Fife, WA | 06/27/2025 | $48,064 |
| CVS Health | Senior Customer Service Representative | Dover, DE | 06/26/2025 | $38,610 |
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