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Job outlook for senior customer service representatives in the United States
Senior customer service representative job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected senior customer service representative job growth rate is -4% from 2018-2028.
About -105,300 new jobs for senior customer service representatives are projected over the next decade.
Senior customer service representative salaries have increased 11% for senior customer service representatives in the last 5 years.
There are over 199,621 senior customer service representatives currently employed in the United States.
There are 187,517 active senior customer service representative job openings in the US.
The average senior customer service representative salary is $35,008.
Are senior customer service representative jobs in demand?
Senior customer service representative job and salary trends over time
Senior customer service representative jobs over time
Senior customer service representative job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 199,621 | 0.06% |
| 2020 | 202,928 | 0.06% |
| 2019 | 209,087 | 0.06% |
| 2018 | 205,661 | 0.06% |
| 2017 | 198,240 | 0.06% |
Average senior customer service representative salary over time
Senior customer service representative salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $35,008 | $16.83 | +3.2% |
| 2025 | $33,914 | $16.30 | +2.8% |
| 2024 | $32,976 | $15.85 | +2.6% |
| 2023 | $32,136 | $15.45 | +1.8% |
| 2022 | $31,559 | $15.17 | +1.8% |
Senior customer service representative jobs by state
Most common states for senior customer service representatives
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 935 | 70% |
| 2 | North Dakota | 755,393 | 487 | 64% |
| 3 | Iowa | 3,145,711 | 1,787 | 57% |
| 4 | South Dakota | 869,666 | 478 | 55% |
| 5 | New Hampshire | 1,342,795 | 687 | 51% |
| 6 | Montana | 1,050,493 | 532 | 51% |
| 7 | Minnesota | 5,576,606 | 2,628 | 47% |
| 8 | Nebraska | 1,920,076 | 881 | 46% |
| 9 | West Virginia | 1,815,857 | 832 | 46% |
| 10 | Wyoming | 579,315 | 261 | 45% |
| 11 | Vermont | 623,657 | 266 | 43% |
| 12 | Kentucky | 4,454,189 | 1,852 | 42% |
| 13 | Kansas | 2,913,123 | 1,200 | 41% |
| 14 | Indiana | 6,666,818 | 2,655 | 40% |
| 15 | New Mexico | 2,088,070 | 831 | 40% |
| 16 | Delaware | 961,939 | 378 | 39% |
| 17 | Tennessee | 6,715,984 | 2,552 | 38% |
| 18 | Missouri | 6,113,532 | 2,342 | 38% |
| 19 | Rhode Island | 1,059,639 | 400 | 38% |
| 20 | Ohio | 11,658,609 | 4,301 | 37% |
Most common cities for senior customer service representatives
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Annapolis | 3 | 8% | $36,611 |
| 2 | Dover | 2 | 5% | $39,040 |
| 3 | North Little Rock | 2 | 3% | $30,889 |
| 4 | Davenport | 2 | 2% | $36,005 |
| 5 | Altamonte Springs | 1 | 2% | $34,401 |
| 6 | Colorado Springs | 6 | 1% | $36,004 |
| 7 | Atlanta | 5 | 1% | $34,193 |
| 8 | Orange | 2 | 1% | $40,378 |
| 9 | Phoenix | 7 | 0% | $34,805 |
| 10 | Baltimore | 2 | 0% | $36,660 |
| 11 | Boston | 2 | 0% | $40,405 |
| 12 | Houston | 2 | 0% | $33,151 |
| 13 | Indianapolis | 2 | 0% | $33,024 |
| 14 | Sacramento | 2 | 0% | $39,931 |
| 15 | Anaheim | 1 | 0% | $40,388 |
Senior Customer Service Representative job outlook: Expert opinions
Our panel of senior customer service representative experts
Charleston Southern University
Sally Hiott B.S. MBA, DBA
Assistant Professor of MarketingCharleston Southern University
Accounting And Related Services
What general advice would you give to a Senior Customer Service Representative?
Sally Hiott B.S. MBA, DBA: Show employers how you would not only fill an open position regarding the work at hand, but show them how you would be an asset to their team. We are in very team driven work environments currently, and hiring managers want to know what you can bring to the table. Filling a void is great for the workload, but enhancing a team culture makes them not want to work without you!