Senior customer service specialists are leaders in a company's customer service department and superstars at helping clients. Sometimes they're called senior customer service representatives. No matter what they are called, a senior customer service specialist is usually in charge of a whole customer service department. They hire new employees, train them, and encourage their team to meet company standards. Senior customer service specialists also help customers themselves, especially if they're dealing with an incredibly complicated issue.
Senior customer service specialists need to have excellent interpersonal skills to lead their team and keep customers happy. Depending on where they work, they also need to provide technical support if customers are having trouble using the company's products.
The most important qualification in becoming a senior customer service specialist is customer service experience. Many work as customer service representatives for several years before earning a promotion to a senior position. Although some senior customer service specialists have bachelor's degrees, formal education is not as necessary for this role. Senior customer service specialists earn an average salary of $49,338 a year.
There is more than meets the eye when it comes to being a senior customer service specialist. For example, did you know that they make an average of $24.97 an hour? That's $51,930 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many senior customer service specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a senior customer service specialist, we found that a lot of resumes listed 15.0% of senior customer service specialists included customer service, while 10.1% of resumes included outbound calls, and 8.0% of resumes included procedures. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the senior customer service specialist job title. But what industry to start with? Most senior customer service specialists actually find jobs in the finance and retail industries.
If you're interested in becoming a senior customer service specialist, one of the first things to consider is how much education you need. We've determined that 41.3% of senior customer service specialists have a bachelor's degree. In terms of higher education levels, we found that 4.2% of senior customer service specialists have master's degrees. Even though some senior customer service specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a senior customer service specialist. When we researched the most common majors for a senior customer service specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on senior customer service specialist resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a senior customer service specialist. In fact, many senior customer service specialist jobs require experience in a role such as customer service representative. Meanwhile, many senior customer service specialists also have previous career experience in roles such as customer service specialist or administrative assistant.