Find The Best Senior Customer Service Specialist Jobs For You

Where do you want to work?

0 selections
Average Salary
$51,930
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
156,776
Job Openings

Senior Customer Service Specialist Careers

Senior customer service specialists are leaders in a company's customer service department and superstars at helping clients. Sometimes they're called senior customer service representatives. No matter what they are called, a senior customer service specialist is usually in charge of a whole customer service department. They hire new employees, train them, and encourage their team to meet company standards. Senior customer service specialists also help customers themselves, especially if they're dealing with an incredibly complicated issue.

Senior customer service specialists need to have excellent interpersonal skills to lead their team and keep customers happy. Depending on where they work, they also need to provide technical support if customers are having trouble using the company's products.

The most important qualification in becoming a senior customer service specialist is customer service experience. Many work as customer service representatives for several years before earning a promotion to a senior position. Although some senior customer service specialists have bachelor's degrees, formal education is not as necessary for this role. Senior customer service specialists earn an average salary of $49,338 a year.

There is more than meets the eye when it comes to being a senior customer service specialist. For example, did you know that they make an average of $24.97 an hour? That's $51,930 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Senior Customer Service Specialist Do

There are certain skills that many senior customer service specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a senior customer service specialist, we found that a lot of resumes listed 15.0% of senior customer service specialists included customer service, while 10.1% of resumes included outbound calls, and 8.0% of resumes included procedures. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the senior customer service specialist job title. But what industry to start with? Most senior customer service specialists actually find jobs in the finance and retail industries.

How To Become a Senior Customer Service Specialist

If you're interested in becoming a senior customer service specialist, one of the first things to consider is how much education you need. We've determined that 41.3% of senior customer service specialists have a bachelor's degree. In terms of higher education levels, we found that 4.2% of senior customer service specialists have master's degrees. Even though some senior customer service specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a senior customer service specialist. When we researched the most common majors for a senior customer service specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on senior customer service specialist resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a senior customer service specialist. In fact, many senior customer service specialist jobs require experience in a role such as customer service representative. Meanwhile, many senior customer service specialists also have previous career experience in roles such as customer service specialist or administrative assistant.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

Average Salary
$51,930
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
156,776
Job Openings

Senior Customer Service Specialist Career Paths

Top Careers Before Senior Customer Service Specialist

Top Careers After Senior Customer Service Specialist

Senior Customer Service Specialist Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Senior Customer Service Specialist

Senior Customer Service Specialists in America make an average salary of $51,930 per year or $25 per hour. The top 10 percent makes over $70,000 per year, while the bottom 10 percent under $38,000 per year.
Average Salary
$51,930
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Services Specialist Senior
Customer Services Specialist Senior
State of Minnesota
State of Minnesota
06/25/2021
06/25/2021
$39,50406/25/2021
$39,504
Customer Services Specialist Senior
Customer Services Specialist Senior
State of Minnesota
State of Minnesota
06/24/2021
06/24/2021
$39,50406/24/2021
$39,504
Senior Customer Service Specialist
Senior Customer Service Specialist
Santander Consumer USA
Santander Consumer USA
05/31/2021
05/31/2021
$45,91405/31/2021
$45,914
Senior Customer Service Specialist
Senior Customer Service Specialist
Santander Consumer USA
Santander Consumer USA
05/26/2021
05/26/2021
$45,91405/26/2021
$45,914
Senior Customer Service Specialist
Senior Customer Service Specialist
Santander Bank
Santander Bank
05/21/2021
05/21/2021
$45,91405/21/2021
$45,914

Calculate your salary

Use Zippia's Salary Calculator to see how your pay matches up.

Senior Customer Service Specialist Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Senior Customer Service Specialist. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Senior Customer Service Specialist Resume

At Zippia, we went through countless Senior Customer Service Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Senior Customer Service Specialist Demographics

Gender

female

66.3 %

male

29.9 %

unknown

3.9 %

Ethnicity

White

60.1 %

Hispanic or Latino

18.0 %

Black or African American

10.8 %

Foreign Languages Spoken

Spanish

60.9 %

French

6.9 %

Chinese

5.7 %
See More Demographics

Senior Customer Service Specialist Education

Majors

Business
39.4 %

Degrees

Bachelors

41.3 %

Associate

20.6 %

Certificate

18.3 %

Online Courses For Senior Customer Service Specialist That You May Like

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,025)

Master Customer Service using this practical customer care course...

Start Improving Customer Service
udemy
3.9
(2,023)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

Customer Service
udemy
4.5
(3,923)

How to Approach New Customers and Maintain Existing Ones...

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Senior Customer Service Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.0% of senior customer service specialists listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

How Do Senior Customer Service Specialist Rate Their Jobs?

Working as a Senior Customer Service Specialist? Share your experience anonymously.
Rate
Do you work as a Senior Customer Service Specialist?
Rate how you like work as Senior Customer Service Specialist. It's anonymous and will only take a minute.
Rate

Top Senior Customer Service Specialist Employers

1. Bank of America
4.8
Avg. Salary: 
$45,295
Senior Customer Service Specialists Hired: 
357+
2. Verizon Communications
4.7
Avg. Salary: 
$36,841
Senior Customer Service Specialists Hired: 
96+
3. J. C. Penney
4.5
Avg. Salary: 
$40,978
Senior Customer Service Specialists Hired: 
44+
4. JPMorgan Chase & Co.
4.9
Avg. Salary: 
$48,593
Senior Customer Service Specialists Hired: 
36+
5. Cardinal Health
4.7
Avg. Salary: 
$57,387
Senior Customer Service Specialists Hired: 
27+
6. U.S. Cellular
4.6
Avg. Salary: 
$37,321
Senior Customer Service Specialists Hired: 
21+
Updated October 2, 2020