Senior customer service specialist demographics and statistics in the US
Senior customer service specialist demographics research summary. Zippia estimates senior customer service specialist demographics and statistics in the United States by using a database of 30 million profiles. Our senior customer service specialist estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about senior customer service specialists after extensive research and analysis:
- There are over 134,342 senior customer service specialists currently employed in the United States.
- 69.3% of all senior customer service specialists are women, while 30.7% are men.
- The average senior customer service specialist age is 40 years old.
- The most common ethnicity of senior customer service specialists is White (55.1%), followed by Hispanic or Latino (19.8%), Black or African American (11.4%) and Asian (7.6%).
- In 2022, women earned 98% of what men earned.
- 7% of all senior customer service specialists are LGBT.
- Senior customer service specialists are 50% more likely to work at private companies in comparison to public companies.
On this page
Senior customer service specialist demographics by:
Senior customer service specialist gender statistics
69.3% of senior customer service specialists are women and 30.7% of senior customer service specialists are men.
- Female, 69.3%
- Male, 30.7%
Senior customer service specialist gender ratio
| Gender | Percentages |
|---|---|
| Female | 69.3% |
| Male | 30.7% |
Senior customer service specialist gender pay gap
Women earn 98¢ for every $1 earned by men
Male income
$36,684
Female income
$35,848
Senior customer service specialist gender ratio over time
This data breaks down the percentage of men and women in senior customer service specialist positions over time. Currently, 69.3% of senior customer service specialists are female.
Senior customer service specialist gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 29.11% | 70.89% |
| 2011 | 28.97% | 71.03% |
| 2012 | 30.41% | 69.59% |
| 2013 | 30.84% | 69.16% |
| 2014 | 31.33% | 68.67% |
| 2015 | 31.22% | 68.78% |
| 2016 | 31.77% | 68.23% |
| 2017 | 32.19% | 67.81% |
| 2018 | 30.92% | 69.08% |
| 2019 | 30.50% | 69.50% |
| 2020 | 31.12% | 68.88% |
| 2021 | 30.74% | 69.26% |
Senior customer service specialist related jobs gender ratio
We compared senior customer service specialists with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Senior Customer Service Specialist | 31% | 69% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Senior customer service specialist demographics by race
The most common ethnicity among senior customer service specialists is White, which makes up 55.1% of all senior customer service specialists. Comparatively, 19.8% of senior customer service specialists are Hispanic or Latino and 11.4% of senior customer service specialists are Black or African American.
- White, 55.1%
- Hispanic or Latino, 19.8%
- Black or African American, 11.4%
- Asian, 7.6%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.7%
Senior customer service specialist race
| Senior customer service specialist race | Percentages |
|---|---|
| White | 55.1% |
| Hispanic or Latino | 19.8% |
| Black or African American | 11.4% |
| Asian | 7.6% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.7% |
Senior customer service specialist race and ethnicity over time
See how senior customer service specialist racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Senior customer service specialist race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.51% | 11.66% | 6.93% | 15.82% |
| 2011 | 62.23% | 11.95% | 7.07% | 15.69% |
| 2012 | 61.43% | 11.83% | 6.88% | 16.54% |
| 2013 | 61.77% | 11.66% | 7.04% | 16.22% |
| 2014 | 61.15% | 11.61% | 7.35% | 16.40% |
| 2015 | 60.54% | 11.35% | 7.14% | 17.52% |
| 2016 | 59.65% | 11.84% | 7.38% | 17.41% |
| 2017 | 60.57% | 11.26% | 7.35% | 17.24% |
| 2018 | 60.38% | 10.84% | 7.52% | 17.62% |
| 2019 | 59.98% | 11.03% | 7.32% | 18.13% |
| 2020 | 57.42% | 10.44% | 7.47% | 18.74% |
| 2021 | 55.11% | 11.40% | 7.64% | 19.77% |
Senior customer service specialist wage gap by race
According to our data, asian senior customer service specialists have the highest average salary compared to other ethnicities. Black or african american senior customer service specialists have the lowest average salary at $36,433.
| Ethnicity | Salary |
|---|---|
| Unknown | $36,466 |
| White | $36,727 |
| Black or African American | $36,433 |
| Asian | $37,141 |
| Hispanic or Latino | $36,658 |
Average senior customer service specialist age
See how the average age of senior customer service specialists varies based on ethnicity and gender.
Male
Female
Senior customer service specialist age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Senior customer service specialist age breakdown
The average age of senior customer service specialists is 40+ years years old, representing 49% of the senior customer service specialist population.
Senior customer service specialist age breakdown
| Senior Customer Service Specialist Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Senior customer service specialist educational attainment
The most common degree for senior customer service specialists is bachelor's degree, with 50% of senior customer service specialists earning that degree. The second and third most common degree levels are associate degree degree at 25% and associate degree degree at 14%.
- Bachelor's, 50%
- Associate, 25%
- High School Diploma, 14%
- Master's, 5%
- Other Degrees, 6%
Senior customer service specialists by degree level
| Senior customer service specialist degree | Percentages |
|---|---|
| Bachelor's | 50% |
| Associate | 25% |
| High School Diploma | 14% |
| Master's | 5% |
| Other Degrees | 6% |
Senior customer service specialist jobs you might like
Senior customer service specialist wage gap by degree level
According to the data, senior customer service specialists with a Master's degree earn more than those without, at $39,250 annually. With a Bachelor's degree, senior customer service specialists earn a median annual income of $38,253 compared to $36,036 for senior customer service specialists with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $39,250 |
| High School Diploma or Less | $35,247 |
| Bachelor's Degree | $38,253 |
| Some College/ Associate Degree | $36,036 |
Senior customer service specialist employment statistics
Most senior customer service specialists work for a private in the finance industry.
Company size where senior customer service specialists work
Below, you can see the size of companies where senior customer service specialists work.
Senior customer service specialist jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 2% |
| 50 - 100 employees | 9% |
| 100 - 500 employees | 14% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 43% |
Senior customer service specialist jobs by company type
Employees with the senior customer service specialist job title have their preferences when it comes to working for a company. For instance, most senior customer service specialists prefer to work at private companies over public companies.
Senior customer service specialist jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 48% |
| Private | 50% |
| Government | 1% |
Senior customer service specialist jobs by industry
The most common industries for senior customer service specialists are finance, retail and manufacturing.
Senior customer service specialist industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 21% |
| Finance | 15% |
| Retail | 9% |
| Manufacturing | 8% |
| Technology | 8% |
| Health Care | 7% |
| Insurance | 6% |
| Professional | 4% |
| Media | 3% |
| Telecommunication | 3% |
| Hospitality | 2% |
| Transportation | 2% |
| Utilities | 2% |
| Energy | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Government | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Education | 1% |
Senior customer service specialist turnover and employment statistics
Senior customer service specialist unemployment rate over time
The unemployment rate for senior customer service specialists between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Senior customer service specialist unemployment rate by year
| Year | Senior customer service specialist unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average senior customer service specialist tenure
The average senior customer service specialist stays at their job for 1-2 years, based on the 2,194 senior customer service specialists resumes in Zippia's database.
Senior customer service specialist tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 11% |
| 1-2 years | 30% |
| 3-4 years | 18% |
| 5-7 years | 19% |
| 8-10 years | 7% |
| 11+ years | 15% |
Senior customer service specialist LGBT ratio compared to similar jobs
Review the percent of senior customer service specialists that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Telephone Quotation Clerk | 5.53% | 66,676 |
| Social Security Benefits Interviewer | 6.73% | 97,464 |
| Senior Customer Service Specialist | 7.19% | - |
| Card Filer | 8.60% | 366 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Library Associate | 11.16% | 1,627 |
| Human Resources Technician | 15.31% | 39,846 |
Similar senior customer service specialist jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Telephone Quotation Clerk | 5.53% | 66,676 |
| Social Security Benefits Interviewer | 6.73% | 97,464 |
| Card Filer | 8.60% | 366 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Library Associate | 11.16% | 1,627 |
| Human Resources Technician | 15.31% | 39,846 |
Foreign languages spoken by senior customer service specialists
The most common foreign language among senior customer service specialists is Spanish at 60.9%. The second-most popular foreign language spoken is French at 6.9% and Chinese is the third-most popular at 5.7%.
- Spanish, 60.9%
- French, 6.9%
- Chinese, 5.7%
- Mandarin, 5.7%
- Russian, 4.6%
- Other, 16.2%
Senior customer service specialist languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 60.9% |
| French | 6.9% |
| Chinese | 5.7% |
| Mandarin | 5.7% |
| Russian | 4.6% |
| Other | 16.2% |
