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There is more than meets the eye when it comes to being a senior customer service technician. For example, did you know that they make an average of $39.89 an hour? That's $82,973 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Senior Customer Service Technician Do

There are certain skills that many senior customer service technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a senior customer service technician, we found that a lot of resumes listed 29.0% of senior customer service technicians included technical support, while 17.6% of resumes included internet, and 16.7% of resumes included customer complaints. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the senior customer service technician job title. But what industry to start with? Most senior customer service technicians actually find jobs in the technology and telecommunication industries.

How To Become a Senior Customer Service Technician

If you're interested in becoming a senior customer service technician, one of the first things to consider is how much education you need. We've determined that 30.2% of senior customer service technicians have a bachelor's degree. In terms of higher education levels, we found that 6.1% of senior customer service technicians have master's degrees. Even though some senior customer service technicians have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a senior customer service technician. When we researched the most common majors for a senior customer service technician, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on senior customer service technician resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a senior customer service technician. In fact, many senior customer service technician jobs require experience in a role such as customer service representative. Meanwhile, many senior customer service technicians also have previous career experience in roles such as customer service technician or field service technician.

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Average Salary
$82,973
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
102,287
Job Openings

Average Salary for a Senior Customer Service Technician

Senior Customer Service Technicians in America make an average salary of $82,973 per year or $40 per hour. The top 10 percent makes over $136,000 per year, while the bottom 10 percent under $50,000 per year.
Average Salary
$82,973
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Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Service Technician Senior
Customer Service Technician Senior
J2 Global Communications, Inc.
J2 Global Communications, Inc.
12/23/2020
12/23/2020
$30,26212/23/2020
$30,262
Senior Customer Service Technician
Senior Customer Service Technician
City of Raleigh North Carolina
City of Raleigh North Carolina
08/01/2019
08/01/2019
$35,54608/01/2019
$35,546
Studio Senior, Technology, Deloitte Digital (DD), Digital Customer
Studio Senior, Technology, Deloitte Digital (DD), Digital Customer
Deloitte Consulting LLP
Deloitte Consulting LLP
02/06/2018
02/06/2018
$118,00002/06/2018
$118,000
Senior Technical Customer
Senior Technical Customer
Mavenir Systems Inc.
Mavenir Systems Inc.
02/25/2015
02/25/2015
$107,19802/25/2015
$107,198
Customer Facing Center of Excellence SR. IT Analys
Customer Facing Center of Excellence SR. IT Analys
Eaton Corporation
Eaton Corporation
04/28/2011
04/28/2011
$76,12104/28/2011
$76,121

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Senior Customer Service Technician Demographics

Gender

male

60.4 %

female

35.1 %

unknown

4.5 %

Ethnicity

White

57.4 %

Hispanic or Latino

20.5 %

Black or African American

12.0 %

Foreign Languages Spoken

Spanish

50.0 %

Portuguese

14.3 %

French

14.3 %
See More Demographics

Senior Customer Service Technician Education

Majors

Business
24.8 %

Degrees

Bachelors

30.2 %

Associate

25.1 %

Certificate

21.8 %

Online Courses For Senior Customer Service Technician That You May Like

[2021] Customer Service 2.0: Learn Digital Customer Service
udemy
4.5
(1,428)

Used by Chase, Intel, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

Start Improving Customer Service
udemy
3.9
(2,023)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,025)

Master Customer Service using this practical customer care course...

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Top Skills For a Senior Customer Service Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 29.0% of senior customer service technicians listed technical support on their resume, but soft skills such as communication skills and computer skills are important as well.

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Top Senior Customer Service Technician Employers

1. Verizon Communications
4.7
Avg. Salary: 
$47,049
Senior Customer Service Technicians Hired: 
29+
2. Xerox
4.7
Avg. Salary: 
$66,607
Senior Customer Service Technicians Hired: 
15+
3. Netflix
4.9
Avg. Salary: 
$51,226
Senior Customer Service Technicians Hired: 
3+
4. Sprint
4.5
Avg. Salary: 
$46,284
Senior Customer Service Technicians Hired: 
3+
5. Bank of America
4.8
Avg. Salary: 
$90,949
Senior Customer Service Technicians Hired: 
3+
6. Gardner Denver
4.8
Avg. Salary: 
$78,466
Senior Customer Service Technicians Hired: 
2+

Senior Customer Service Technician Videos

Updated October 2, 2020