What is a senior customer support analyst and how to become one

Key steps to become a senior customer support analyst

1. Explore senior customer support analyst education requirements

   Most common senior customer support analyst degrees

   Bachelor's

   66.4 %

   Associate

   20.1 %

   Master's

   5.4 %

   Show more

2. Start to develop specific senior customer support analyst skills

   Skills	Percentages
   Provide Technical Assistance	23.01%
   Customer Support	18.50%
   SQL	5.83%
   Customer Service	5.37%
   Customer Issues	4.29%

   Show more

3. Complete relevant senior customer support analyst training and internships

   Accountants spend an average of 3-6 months on post-employment, on-the-job training. New senior customer support analysts learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a senior customer support analyst based on U.S. Bureau of Labor Statistics data and data from real senior customer support analyst resumes.

4. Research senior customer support analyst duties and responsibilities

   • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
   • Assist with training, scheduling, reporting, one-on-one coaching (QA) and mentoring of junior staff.
   • Work with managers, MRE and QA on identifying, documenting and communicating resolutions relate to new releases.
   • Maintain and troubleshoot software and hardware configuration for dedicate customers.

5. Get senior customer support analyst experience

   Generally, it takes 1-2 years to become a senior customer support analyst. The most common roles before becoming a senior customer support analyst include customer support analyst, administrative assistant team lead and technical support specialist.

6. Apply for senior customer support analyst jobs

   Now it's time to start searching for a senior customer support analyst job. Consider the tips below for a successful job search:

   1. Browse job boards for relevant postings
   2. Consult your professional network
   3. Reach out to companies you're interested in working for directly
   4. Watch out for job scams