FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.

Senior Customer Support Analyst

This job has expired and is no longer available.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Become A Senior Customer Support Analyst

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Senior Customer Support Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $97,000

    Average Salary

What Does A Senior Customer Support Analyst Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become A Senior Customer Support Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Do you work as a Senior Customer Support Analyst?

Send To A Friend

Senior Customer Support Analyst Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Do you work as a Senior Customer Support Analyst?

Help others decide if this is a good career for them

Average Length of Employment
Support Lead 2.7 years
Support Analyst 2.4 years
Top Careers Before Senior Customer Support Analyst
Manager 5.0%
Consultant 3.3%
Server 3.3%
Top Careers After Senior Customer Support Analyst
Consultant 7.6%
Analyst 4.8%

Do you work as a Senior Customer Support Analyst?

Highest Senior Customer Support Analyst Salaries

Job Title Company Location Start Date Salary
SAP Senior CRM Application Support Analyst McKesson Corporation San Francisco, CA Feb 16, 2010 $102,149 -
$127,000
Senior Customer Support Analyst Feith Systems and Software, Inc. Fort Washington, PA Aug 05, 2010 $85,426
Analyst, Customer Analytics (Senior) Fulcrum Analytics, Inc. Norwalk, CT Apr 15, 2015 $85,000 -
$105,000
Analyst, Customer Analytics (Senior) Fulcrum Analytics, Inc. Norwalk, CT Apr 27, 2015 $85,000 -
$105,000
Senior Custom Application Support Analyst American Tower Corporation Marlborough, MA Aug 12, 2015 $72,530

No Results

To get more results, try adjusting your search by changing your filters.

Show More

How Would You Rate The Salary Of a Senior Customer Support Analyst?

Have you worked as a Senior Customer Support Analyst? Help other job seekers by rating your experience as a Senior Customer Support Analyst.

Top Skills for A Senior Customer Support Analyst

  1. Technical Support
  2. Customer Service
  3. Hardware Issues
You can check out examples of real life uses of top skills on resumes here:
  • Provided technical support for a Record-on-Demand system for Customer Response Centers.
  • Advised Customer Service management in troubleshooting and improving order management processes.
  • Managed multiple priorities via organization skills while preforming strong troubleshooting responsibilities as a team player.
  • Created and maintained functional documentation for Desktop hardware and software standards.
  • Provide customer support via phone, chat, email and remote access.

Senior Customer Support Analyst Demographics

Gender

Male

48.3%

Female

44.4%

Unknown

7.3%
Ethnicity

White

61.4%

Hispanic or Latino

15.1%

Black or African American

11.7%

Asian

9.0%

Unknown

2.8%
Show More
Foreign Languages Spoken

Spanish

40.0%

Swedish

10.0%

Amharic

10.0%

Armenian

10.0%

Arabic

10.0%

Korean

10.0%

Hindi

10.0%
Show More

Senior Customer Support Analyst Education

Schools

College of Charleston

10.0%

University of Phoenix

10.0%

University of South Carolina - Columbia

6.0%

Southern Connecticut State University

6.0%

Northeastern University

6.0%

Strayer University

6.0%

Colorado Technical University

6.0%

Morgan State University

4.0%

Indiana University Bloomington

4.0%

Liberty University

4.0%

University of Nebraska at Omaha

4.0%

Park University

4.0%

University of Houston

4.0%

University of Massachusetts - Lowell

4.0%

Northern Virginia Community College

4.0%

Pace University - New York

4.0%

Ashford University

4.0%

University of Georgia

4.0%

Sam Houston State University

4.0%

Chaffey College

2.0%
Show More
Majors

Business

33.1%

Computer Science

9.3%

Accounting

6.6%

Computer Information Systems

5.3%

Information Systems

5.3%

Psychology

4.0%

Finance

4.0%

General Studies

4.0%

Information Technology

4.0%

Management Information Systems

3.3%

Communication

3.3%

General Education, Specific Areas

2.6%

Computer Programming

2.6%

Management

2.0%

English

2.0%

Marketing

2.0%

Computer Applications

2.0%

Computer Networking

2.0%

International Business

1.3%

Political Science

1.3%
Show More
Degrees

Bachelors

52.4%

Other

17.3%

Masters

14.7%

Associate

9.4%

Certificate

4.2%

Diploma

1.6%

Doctorate

0.5%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate Working As a Senior Customer Support Analyst?

Are you working as a Senior Customer Support Analyst? Help us rate Senior Customer Support Analyst as a Career.

Top Senior Customer Support Analyst Employers

Jobs From Top Senior Customer Support Analyst Employers

Related To Your Recently Viewed Content