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Become A Senior Customer Support Engineer

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Working As A Senior Customer Support Engineer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $97,020

    Average Salary

What Does A Senior Customer Support Engineer Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Senior Customer Support Engineer

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Senior Customer Support Engineer jobs

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Average Length of Employment
LAN Engineer 3.2 years
Top Employers Before
Consultant 4.5%
Engineer 3.6%
Top Employers After
Consultant 5.3%
Manager 3.3%

Senior Customer Support Engineer Demographics

Gender

Male

86.4%

Female

11.3%

Unknown

2.3%
Ethnicity

White

70.5%

Asian

17.1%

Hispanic or Latino

7.8%

Unknown

4.0%

Black or African American

0.6%
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Languages Spoken

Spanish

27.3%

Arabic

18.2%

Dutch

9.1%

German

9.1%

Hebrew

9.1%

French

9.1%

Carrier

9.1%

Cheyenne

9.1%
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Senior Customer Support Engineer Education

Schools

Northeastern University

13.7%

University of Massachusetts - Lowell

11.8%

Community College of the Air Force

5.9%

Santa Clara University

5.9%

University of Phoenix

5.9%

University of Texas at Austin

5.9%

Miami University

3.9%

San Jose State University

3.9%

Florida Institute of Technology-Melbourne

3.9%

State University of New York Albany

3.9%

New York University

3.9%

Arapahoe Community College

3.9%

Bergen Community College

3.9%

Webster University

3.9%

University of New Hampshire

3.9%

Colorado Technical University

3.9%

Wentworth Institute of Technology

3.9%

More Tech Institute

3.9%

University of Texas at Arlington

2.0%

University of Connecticut

2.0%
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Majors

Electrical Engineering

24.7%

Computer Science

15.2%

Business

14.6%

Computer Engineering

5.1%

Computer Information Systems

4.5%

Computer Technical Support

3.9%

Management

3.4%

Electrical Engineering Technology

3.4%

Project Management

3.4%

Education

2.8%

Management Information Systems

2.2%

Engineering

2.2%

Computer Networking

2.2%

Environmental Control Technologies/Technicians

2.2%

Criminal Justice

2.2%

Mathematics

1.7%

Information Technology

1.7%

Mechanical Engineering

1.7%

General Studies

1.7%

Political Science

1.1%
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Degrees

Bachelors

42.0%

Masters

20.4%

Other

16.4%

Associate

10.6%

Certificate

5.3%

Diploma

4.0%

Doctorate

1.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Senior Customer Support Engineer Salaries

Job Title Company Location Start Date Salary
SR. Customer Support Engineer Velocloud Networks, Inc. Mountain View, CA Jul 29, 2016 $180,000
SR. Customer Support Engineer Big Switch Networks, Inc. Mountain View, CA Jun 16, 2014 $140,000 -
$150,000
Senior Customer Support Engineer AZUL Systems, Inc. Sunnyvale, CA Aug 31, 2016 $130,000
Senior Customer Support Engineer AZUL Systems, Inc. Sunnyvale, CA Sep 08, 2015 $130,000
SR. Customer Support Engineer Oclaro Technology, Inc. San Jose, CA Aug 23, 2012 $127,671
Senior Principal Customer Support Engineer Schneider Electric Software LLC Lake Forest, CA Jan 09, 2016 $126,630 -
$129,920
Senior Customer Support Engineer Alstom Grid Inc. Houston, TX May 20, 2011 $126,464
Senior Customer Support Engineer Altiscale, Inc. Palo Alto, CA Nov 08, 2016 $120,349 -
$142,376
Senior Customer Support Engineer Areva T&D Inc. Houston, TX Aug 25, 2010 $120,000 -
$130,000
Senior Principal Customer Support Engineer Schneider Electric Software LLC Lake Forest, CA Oct 08, 2016 $119,725 -
$147,183
Senior Technical Customer Support Engineer Netscout Systems Inc. Westford, MA Oct 25, 2016 $119,413 -
$124,413
SR. Customer Support Engineer Liveops, Inc. Redwood City, CA Sep 13, 2013 $115,000
Senior Customer Support Engineer Netscout Systems, Inc. Reston, VA Nov 01, 2012 $112,000
Senior Customer Support Engineer Netscout Systems, Inc. Reston, VA Oct 15, 2012 $112,000
SR. Customer Support Engineer Meridium, Inc. Houston, TX Apr 15, 2016 $111,657
SR. Customer Support Engineer RGB Networks Sunnyvale, CA Aug 10, 2015 $111,509
Customer Support Engineer Senior Operations SES Engineering (U.S.), Inc. VA Nov 01, 2009 $100,000
Customer Support Engineer Senior Operations SES Engineering (U.S.), Inc. VA Oct 01, 2009 $100,000
Senior Engineer Customer Support Wisair, Inc. Campbell, CA Jan 01, 2010 $96,300
Senior Advance Customer Support Engineer Saba Software, Inc. CA Aug 21, 2010 $92,872
Customer Support Engineer, SR. Tier 2 Blue Jeans Network, Inc. Mountain View, CA Feb 06, 2016 $92,290 -
$130,000
Senior Advance Customer Support Engineer Saba Software, Inc. CA Aug 09, 2010 $90,896
Senior Engineer, Customer Support Pros Revenue Management, LP Houston, TX Feb 20, 2012 $90,000
SR Customer Support Equipment Engineer Cymer LLC San Diego, CA Nov 10, 2016 $88,982 -
$117,600
Senior Customer Support Engineer AMAX Global Services Inc. Fremont, CA Feb 27, 2015 $87,402
Senior Customer Support Engineer Inquira, Inc. San Bruno, CA Mar 29, 2010 $86,757 -
$98,231
Customer Support Engineer Senior SES Engineering (U.S.), Inc. VA Oct 31, 2012 $85,000 -
$120,000
Senior Engineer Customer Support, Sales Kulicke & Soffa Industries, Inc. Fort Washington, PA Aug 09, 2016 $85,000
Customer Support Engineer Senior SES Engineering (U.S.), Inc. VA Sep 10, 2012 $85,000 -
$120,000

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Top Skills for A Senior Customer Support Engineer

NewHardwareCustomerSupportProductLineJ2EeServerTechnicalSupportRemoteUnixTroubleTicketsDesktopLabSetupStorageSQLPrintersCustomerSatisfactionLinuxBackupApplicationSupportEmailsWindowsNTPC

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Top Senior Customer Support Engineer Skills

  1. New Hardware
  2. Customer Support
  3. Product Line
You can check out examples of real life uses of top skills on resumes here:
  • Work with development team to design and test new hardware and software features for existing product lines and specialized customer solutions.
  • Drive Customer Support contract renewals at $250-500K per year.
  • Provide prompt customer support for the product line.
  • Have also worked on J2EE Server issues for Weblogic, Websphere, Tomcat, IIS etc.
  • Provided technical support for end users of Intel's first graphics chip product.

Top Senior Customer Support Engineer Employers

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