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Senior customer support engineer education requirements

Updated January 8, 2025
4 min read

There are several educational requirements to become a senior customer support engineer. Senior customer support engineers usually study electrical engineering, computer science, or business. 62% of senior customer support engineers hold a bachelor's degree, and 20% hold an associate degree. We analyzed 552 real senior customer support engineer resumes to see exactly what senior customer support engineer education sections show.

The most common colleges for senior customer support engineers are the Northeastern University and the Northeastern University.

There are also many online senior customer support engineer courses to help get the education required to be a senior customer support engineer.

What education do you need to become a senior customer support engineer?

What degree do you need to be a senior customer support engineer?

The most common degree for senior customer support engineers is bachelor's degree, with 62% of senior customer support engineers earning that degree. The second and third most common degree levels are associate degree degree at 20% and associate degree degree at 9%.
  • Bachelor's, 62%
  • Associate, 20%
  • Master's, 9%
  • Diploma, 5%
  • Other Degrees, 4%

What should I major in to become a senior customer support engineer?

You should major in electrical engineering to become a senior customer support engineer. 27% of senior customer support engineers major in electrical engineering. Other common majors for a senior customer support engineer include computer science and business.

Most common colleges for senior customer support engineers

Senior customer support engineers often get their degrees at Northeastern University, San Jose State University, and DeVry University. Here are the most common colleges for senior customer support engineers in the US based on their resumes.
Senior customer support engineer common collegePercentages
Northeastern University9.62%
San Jose State University7.69%
DeVry University7.69%
University of Phoenix7.69%
University of Maryland - College Park7.69%

Best majors for senior customer support engineers

Best colleges for senior customer support engineers

The best colleges for senior customer support engineers are Stanford University, Northwestern University, and University of Pennsylvania.

A senior customer support engineer with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for senior customer support engineers. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become senior customer support engineers.

1. Stanford University

Stanford, CA • Private

In-state tuition

$51,354

Enrollment

7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-state tuition

$55,584

Enrollment

10,764

3. Northwestern University

Evanston, IL • Private

In-state tuition

$54,568

Enrollment

8,451

4. Western Carolina University

Cullowhee, NC • Private

In-state tuition

$3,926

Enrollment

9,835

5. Pennsylvania State University

University Park, PA • Private

In-state tuition

$18,454

Enrollment

40,108

6. University of Southern California

Los Angeles, CA • Private

In-state tuition

$56,225

Enrollment

19,548

7. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Enrollment

9,142

8. California State University - Long Beach

Long Beach, CA • Private

In-state tuition

$6,798

Enrollment

31,503

9. Harvard University

Cambridge, MA • Private

In-state tuition

$50,420

Enrollment

7,582

10. Duke University

Durham, NC • Private

In-state tuition

$55,695

Enrollment

6,596

20 best online courses for senior customer support engineers

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5. Customer Service Fundamentals

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13. IT & Technical Support Guide to Helpdesk, Desktop & Servers

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15. Customer Service Foundation

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16. Start Improving Customer Service

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Creating a Customer Service advantage in Your department or business through communication and Customer Management...

17. Customer Service

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How to Approach New Customers and Maintain Existing Ones...

18. Customer Service Fundamentals: Putting People First

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Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

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20. Introduction to Business Support System - BSS

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Top 10 most affordable universities for senior customer support engineers

The most affordable schools for senior customer support engineers are California State University - Bakersfield, suny farmingdale, and california state university - long beach.

If the best universities for senior customer support engineers are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for senior customer support engineers.

1. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Cost of attendance

16,714

2. SUNY Farmingdale

Farmingdale, NY • Private

In-state tuition

$8,306

Cost of attendance

16,091

3. California State University - Long Beach

Long Beach, CA • Private

In-state tuition

$6,798

Cost of attendance

18,306

4. California State University - Los Angeles

Los Angeles, CA • Private

In-state tuition

$6,749

Cost of attendance

14,823

5. New Mexico Institute of Mining and Technology

Socorro, NM • Private

In-state tuition

$7,770

Cost of attendance

21,244

6. University of Puerto Rico - Mayaguez

Mayaguez, PR • Private

In-state tuition

$4,094

Cost of attendance

14,302

7. Brigham Young University

Provo, UT • Private

In-state tuition

$5,620

Cost of attendance

18,136

8. California State University - Fullerton

Fullerton, CA • Private

In-state tuition

$6,886

Cost of attendance

17,645

9. Brooklyn College of the City University of New York

Brooklyn, NY • Private

In-state tuition

$7,240

Cost of attendance

13,991

10. City College of New York of the City University of New York, The

New York, NY • Private

In-state tuition

$7,140

Cost of attendance

14,430

Top 10 hardest universities to get into for senior customer support engineers

The hardest universities for senior customer support engineers to get into are Stanford University, Northwestern University, and University of Pennsylvania.

Some great schools for senior customer support engineers are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for senior customer support engineers based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.

1. Stanford University

Stanford, CA • Private

Admissions rate

4%

SAT average

1,497

2. Northwestern University

Evanston, IL • Private

Admissions rate

8%

SAT average

1,508

3. University of Pennsylvania

Philadelphia, PA • Private

Admissions rate

8%

SAT average

1,492

4. Vanderbilt University

Nashville, TN • Private

Admissions rate

10%

SAT average

1,514

5. University of Southern California

Los Angeles, CA • Private

Admissions rate

13%

SAT average

1,445

6. Harvard University

Cambridge, MA • Private

Admissions rate

5%

SAT average

1,520

7. New York University

New York, NY • Private

Admissions rate

20%

SAT average

1,419

8. Boston University

Boston, MA • Private

Admissions rate

22%

SAT average

1,420

9. Duke University

Durham, NC • Private

Admissions rate

9%

SAT average

1,516

10. Carnegie Mellon University

Pittsburgh, PA • Private

Admissions rate

17%

SAT average

1,507

Top 10 easy-to-apply-to universities for senior customer support engineers

The easiest schools for senior customer support engineers to get into are Oklahoma Wesleyan University, barry university, and oregon institute of technology.

Some schools are much easier to get into. If you want to start your career as a senior customer support engineer without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for senior customer support engineers.

1. Oklahoma Wesleyan University

Bartlesville, OK • Private

Admissions rate

68%

SAT average

964

2. Barry University

Miami, FL • Private

Admissions rate

91%

SAT average

1,006

3. Oregon Institute of Technology

Klamath Falls, OR • Private

Admissions rate

96%

SAT average

1,139

4. Nyack College

New York, NY • Private

Admissions rate

98%

SAT average

999

5. Capitol Technology University

Laurel, MD • Private

Admissions rate

69%

SAT average

1,070

6. La Roche College

Pittsburgh, PA • Private

Admissions rate

99%

SAT average

1,008

7. Texas A&M University - Kingsville

Kingsville, TX • Private

Admissions rate

89%

SAT average

1,035

8. Sonoma State University

Rohnert Park, CA • Private

Admissions rate

90%

SAT average

1,072

9. LIM College

New York, NY • Private

Admissions rate

83%

SAT average

1,061

10. Notre Dame College

Cleveland, OH • Private

Admissions rate

90%

SAT average

994

Average senior customer support engineer salary by education level

Senior customer support engineers with a Master's degree earn more than those without, at $123,269 annually. With a Doctorate degree, senior customer support engineers earn a median annual income of $118,363 compared to $109,052 for senior customer support engineers with an Bachelor's degree.
Senior customer support engineer education levelSenior customer support engineer salary
Master's Degree$123,269
High School Diploma or Less$99,026
Bachelor's Degree$109,052
Doctorate Degree$118,363
Some College/ Associate Degree$100,917

Senior customer support engineer education FAQs

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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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