Senior customer support engineer jobs near me

**WHAT WE'RE BUILDING** **Purpose** is creating the world's first AI-powered personal-growth coach-helping people go from "I'm doing fine" to "I know who I am, what I care about, and how to live with clarity." Co-founded by Mark Manson (20 M+ readers, The Subtle Art of Not Giving a F***) and Raj Singh (100M+ users on last AI product, acquired by Revinate). Launching in a few months to Mark's massive audience. Blends personalized AI coaching, habit-building, and assessments-feels like a meaningful conversation, not an app. **WHY YOU'LL LOVE THIS ROLE** Shape the experience: own data flows, real-time APIs, and UI that make each coaching session feel like magic. Iterate at speed: weekly feature drops, rapid experiments, instant user feedback. Level-up daily: work shoulder-to-shoulder with founders who've shipped to hundreds of millions. **WHAT YOU'LL DO** Own the React Native mobile app-lead development, architecture, deployment (iOS + Android). Architect & scale AWS serverless infra: Lambda, DynamoDB, S3, API Gateway, AppSync, SNS/SQS. Build robust mobile-first APIs: sub-200 ms response times powering real-time features. Ship growth levers: referrals, feature flags, A/B tests, pricing experiments. Lead code reviews & set engineering standards that scale. Optimize for viral growth: handle spikes from 10 K to 1 M+ concurrent users at launch. **YOU BRING** 5+ yrs building consumer back-ends at 100 K+ MAU scale, plus proven mobile-app deployment. React Native mastery-complex state mgmt, navigation, perf tuning. End-to-end mobile deployment: App Store Connect, Google Play, Expo EAS, OTA updates, CI/CD. AWS serverless: Lambda, DynamoDB, S3, API Gateway, AppSync, SNS, CloudWatch, CDK/Terraform. Observability chops: OpenTelemetry, Datadog, Honeycomb, etc. Track record integrating auth (Clerk/Auth0), payments (Stripe), analytics SDKs. Scale-first mindset-design for 10× traffic growth without rewrites. Quality champion-strong code reviews, tests, docs. **BONUS POINTS** RAG / LLM pipeline experience, vector DBs. React Native performance tuning (Hermes, Expo EAS). Mobile CI/CD wizardry, automated testing. SOC 2 Type II steering. Real-time systems (WebSockets, SSE, GraphQL subscriptions). **PERKS** Unlimited PTO Founder-led growth coaching Best-on-planet tools High-trust, high-velocity team **Salary:** $80k - $160k • 0.0% - 0.25%

Senior D365 F&O Support Engineer | 455001 DETAILS 6M C2H Hourly / Salary: to $140K+ Vaco Technology is currently seeking a Senior D365 F&O Support Engineer for a 6M C2H that is 100% remote. The Senior D365 F&O Support Engineer will serve as a Tier-3 escalation resource, owning complex technical investigations and delivering permanent resolutions for high-impact production incidents across large-scale, mission-critical D365 F&O environments. The Senior D365 F&O Support Engineer will join an enterprise managed services practice and will critically focus on providing advanced production support, incident resolution, and proactive stability improvements for global D365 F&O Implementations. Incident Management (P1 / P2) - Lead diagnosis / resolution of critical production incidents in D365 F&O | Coordinate cross-team response during outages and major disruptions Root Cause Analysis - Perform deep-dive investigations into performance degradation / batch failures / integration errors / data inconsistencies / custom extension defects Advanced Troubleshooting Tools - X++ Debugging / Trace Parser / SQL Server Profiler / LCS Environment Monitoring / Application Insights / Azure Diagnostics Hotfix / Deployment Engineering - Develop / Test / Deploy Hotfixes and Deployable Packages to Production / Sandbox via LCS and Azure DevOps Performance Optimization - Query Tuning / Index Management / Batch Framework Optimization / Application-Level Performance Improvements Escalation Management - Collaborate Directly with Microsoft Premier Support / CSS on Escalated Cases | Serve as Primary Technical POC Cross-Functional Collaboration - Partner with Functional Teams / Infrastructure Engineering / Client IT Stakeholders During Incidents / PIR Reviews Post-Incident Reporting - Author detailed post-mortem reports | Develop and implement preventive controls to reduce recurrence Monitoring / Runbooks - Build / maintain monitoring, alerting, operational runbooks, and support documents Technical Leadership - Provide guidance / mentorship to mid-level engineers | Support process maturation On-Call Rotation - Participate in structured on-call rotation with premium compensation About the Project: Our client (MSP) has just won a flagship, enterprise-wide support contract with a Fortune 200 client that has fully replaced its direct Microsoft support with their services. To deliver immediate white-glove support, they are building a dedicated 6-person Microsoft Engineering Team, including 2 D365 F&O Administrators, 2 Modern Workplace / M365 Generalists, 1 Power Platform Engineer, and 1 Azure Engineer. These are all is a high-visibility roles that demands strong technical depth, exceptional customer-facing communication, composure under pressure, and the ability to multitask across high-volume tickets. JOB REQUIREMENTS Senior D365 F&O Support Engineer - Lead Diagnosis / Resolution of Critical Production Incidents | Coordinate Cross-Team Response for Outages / Major Disruptions D365 F&O - D365 F&O Architecture (expert knowledge) / Metadata Models / Batch Framework / Data Entities / Security Configuration X++ Engineering (advanced) - Hands-on X++ Development / Extensions Framework / Event Handlers / Chain-of-Command / Customizations / Refactoring SQL / Performance - SQL Server Performance T / Query Optimization / Azure SQL Troubleshooting Production Support Expertise - Resolving Complex P1 / P2 Incidents in High-Volume D365 F&O Deployments (calm / methodical response under pressure) Diagnostics / Monitoring Tools - LCS diagnostics / Trace Parser / PerfTimer / X++ Profiler / Azure Monitoring and Telemetry Tools Azure Integration - Logic Apps / Service Bus / Azure Functions / DataFactory ALM / DevOps - Solution Build / Deployment using Azure DevOps Pipelines / Branching / Code Reviews / Automated Builds PREFERRED (not required) Certifications - Strong preference for MB-500 / MB-700 / MB-920, etc. MS Partner Manager Services Organizations / Enterprise-Level D365 F&O Support Team Enterprise Environment - Support for Global / High-Transaction-Volume D365 F&O Implementations | Complex Multi-Legal-Entity Architecture Service Management - ITIL Practices / Incident / Problem / Change Management Frameworks (familiarity) Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Starfish Computer Corporation's Senior System Engineer (Managed Services Engineer - Level 3) is responsible for the on-going and continuous operation of our clients' Information technology environments. Highly trained and certified, the Senior System Engineer, is an expert in infrastructure technologies including Microsoft servers and domains, virtualization, networking, security, data storage and recovery. The Senior System Engineer, is assigned as the primary person to oversee and own all technical aspects of the assigned clients' environments and projects. They work in concert with Starfish Computer Corporation's internal Help Desk and technical resources (with dedicated Level 1 and Level 2 support), the client's own on-site support technicians (if any), and other Starfish team members to deliver managed services offerings and project executions to our clients that are “best in class”. Job Functions & Responsibilities: Be the lead technical resource for the assigned clients' projects while maintaining a balance between the roles of project manager and technical advisor Coordinate efforts on behalf of assigned clients between themselves, client support teams and Starfish internal resources Optimize the client's service offering including Microsoft platforms, IP networking, telephony platforms, storage and data protection and recovery, mobile devices, servers, laptops, desktops, virtualization Assists in the preparation of client and prospect proposals and project plans including timeframes, budget estimates (time) and project milestones Manage, support, install and upgrade Microsoft Servers in Physical and Virtual environments Ensure that the client environment is comprehensively documented and keep Starfish internal management systems up-to-date Recommend capacity and performance plans for assigned client environment Provides technical support to all clients & end users of service tickets at P3 or greater to resolution Manages client & end user expectations by conveying estimated resolve time and communicates with client & end user throughout troubleshooting process Create preventative maintenance plans with detailed instructions that Level 1 and Level 2 engineers can reliably execute - either remotely or at client site Work directly with Level 1 and Level 2 engineers to identify and resolve potential or on-going problems Documents, tracks, and monitors all incoming service requests to completion Determine root cause analysis of service outages and complete or coordinate resolutions Responds to assigned service orders for technical support Ensures personally that all support tickets classified as P2 or P1 have been resolved Continues to expand skillset through on-going and additional partner certifications General Requirements & Information: This is a remote position that will support clients of Starfish in northwest Ohio and southeast Michigan. Full-time position Competitive salary and benefits package Participate in an on-call support rotation (current rotation is once every twelve (12) weeks) Technical Requirements, Skills & Experience: Strong Active Directory, Windows Exchange, VMware and/or Hyper-V skills and integration experience Experienced leading the delivery of systems engineering and related projects within managed services, corporate IT, consulting, or similar environments Experience supporting MS Windows Server, MS Exchange and MS SQL Experience with firewall technologies Demonstrable experience with vendor management Working knowledge of infrastructure monitoring tools Creates and maintains system documentation Experience with network backup, antivirus, spam filters, and network/PC security Working knowledge of routed and switched network communications Working knowledge of wireless data communication A+, Network+, MCITP, MCSE certification a plus 4-year degree or equivalent work experience

Technical Support Tech - Plain City, OH 6 mo. contract with benefits from Day 1, extensions or conversion to FTE possible. Hands-on hardware troubleshooting experience required, additional training provided. Schedule comprised of 12 hr. shifts with alternating weeks of 3 days & 4 days with OT available. Front-Half Day Shift: 6am-6pm, Wed-Fri for Week 1, Wed-Sat for Week 2. Front-Half Night Shift: 6pm-6am, Wed-Fri for Week 1, Wed-Sat for Week 2. Back-Half Day Shift: 6am-6pm, Sun-Tues for Week 1, Sun-Wed for Week 2. Back-Half Night Shift: 6pm-6am, Sun-Tues for Week 1, Sun-Wed for Week 2. Required Skills & Experience 1+ year of Computer Hardware experience. 1+ years of Computer Networking experience. 1+ years of Linux Operating Systems experience. All physical requirements are expected with reasonable accommodations. Candidates should be able to lift up to 50lbs and or work in elevated locations. Job Description For this position you will be tasked with maintaining the hardware infrastructure of the latest cloud computing server technologies. The ideal candidate will be able to quickly and accurately resolve issues with server and network hardware through root cause analysis with a solid understanding of computers, servers, network devices and command line diagnostics. You must possess: technical aptitude and the ability to communicate advanced technical information with a variety individuals of varying technical knowledge, good situational awareness, the capability to contribute to strong inter and intra-team development, strong analytical skills, demonstrated problem solving ability, and the ability to operate solo or as part of a team with varying degrees of supervision. This position requires the ability to successfully operate in high-pressure, time-sensitive situations while handling multiple critical priorities simultaneously. Successful candidates must be able to demonstrate effective examples of situations where personal initiative and judgment were used to benefit team objectives. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** . Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

AI Engineer About Neudesic Passion for technology drives us, but it's innovation that defines us . From design to development and support to management, Neudesic offers decades of experience, proven frameworks and a disciplined approach to quickly deliver reliable, quality solutions that help our customers go to market faster. Neudesic, an IBM Company, is a trusted technology partner in business innovation, delivering impactful business results to clients through digital modernization and evolution. We specialize in providing services and solutions that drive digital transformation, leveraging our expertise in cloud, data, and AI technologies. What sets us apart from the rest, is an amazing collection of people who live and lead with our core values. We believe that everyone should be Passionate about what they do, disciplined to the core, innovative by nature, committed to a Team and conduct themselves with Integrity. If these attributes mean something to you - we'd like to hear from you. Position Overview: We are seeking a Mid-Level Modern AI Engineer to join our growing App Innovation practice. This role involves designing, developing, and deploying AI solutions using Microsoft Azure technologies, with a focus on generative AI, agentic AI, large language models (LLMs), and Retrieval-Augmented Generation (RAG) architectures. The ideal candidate will have a strong foundation in AI/ML, experience with Azure AI services, and the ability to work collaboratively in a consulting environment. Key Responsibilities: AI Solution Development & Deployment: Design and implement AI models and algorithms using Azure AI services, including Azure Machine Learning, Cognitive Services, and Azure OpenAI. Develop and deploy machine learning models, particularly focusing on NLP and LLMs, utilizing frameworks such as LangChain or Semantic Kernel. Implement RAG architectures using Azure AI Search to enhance the performance and accuracy of generative AI applications. Project Delivery & Client Engagement: Lead and contribute to the delivery of AI projects, ensuring solutions are scalable, secure, and aligned with client objectives. Work in both project-based and staff augmentation roles, adapting to various client environments and requirements. Provide technical expertise and guidance to clients, ensuring successful adoption and integration of AI solutions. Model Validation & Quality Assurance: Conduct thorough testing and validation of AI models to ensure accuracy, reliability, and performance. Optimize and fine-tune models, addressing issues related to data quality, bias, and fairness. Stay current with industry trends and best practices in AI technology, incorporating them into solution development. Preferred Consulting Experience: Collaborate with sales and delivery teams to design AI solutions that meet client needs. Develop estimates and proposals for AI projects, articulating the value and feasibility of proposed solutions. Conduct technical presentations and demonstrations to clients and stakeholders. Education & Experience: Bachelor's Degree in Computer Science, Data Science or similar (relevant work experience is acceptable) 3+ years of experience in AI/ML development, with a focus on OpenAI Services, NLP and LLMs. Experience in a consulting environment, engaging with clients and delivering tailored solutions. Technical Skills: Proficiency in programming languages such as Python or C#. Experience with Azure AI services, including Azure Machine Learning, Cognitive Services, and Azure OpenAI. Familiarity with RAG architectures and tools like LangChain, Semantic Kernel, or LlamaIndex. Model selection, validation, and workload optimization. Knowledge of data processing and pipeline development using Azure Data Factory or similar tools. Understanding of MLOps practices and tools for model lifecycle management. Soft Skills: Strong analytical and problem-solving abilities. Excellent communication and collaboration skills. Ability to work independently and as part of a team in a dynamic, fast-paced environment. Preferred Qualifications: Microsoft Certified: Azure AI Engineer Associate or similar certifications. Experience with containerization and deployment tools such as Docker and Kubernetes. Familiarity with responsible AI principles and practices. Why Join Neudesic? Opportunity to work on cutting-edge AI projects across various industries. Collaborative and inclusive work environment that values innovation and continuous learning. Access to professional development resources and training programs. Competitive compensation and benefits package. For Colorado, the expected salary range for this position is between $100,000 and $165,000. The salary range may be different if the successful employee is in a different state. This position is also eligible for performance bonuses. The actual compensation will be determined based on experience and other factors permitted by law. Accommodations currently remain in effect for Neudesic employees to work remotely, provided that remote work is consistent with the work patterns and requirements of their team's management and client obligations. Subject to business needs, employees may be required to perform work or attend meetings on-site at a client or Neudesic location. Please be aware of phishing scams involving fraudulent career recruiting and fictitious job postings; visit our Phishing Scams page to learn more. Neudesic is an Equal Employment Opportunity Employer Neudesic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws Neudesic is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. Neudesic will be the hiring entity. By proceeding with this application, you understand that Neudesic will share your personal information with other IBM companies involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: ***************************************************

Resource 1 is seeking a Senior AI Engineer for a long-term, remote contract with our client in the Healthcare industry. Initial contract duration is 6 months, with expected extensions. This can be done 100% remotely from anywhere in the US. Selected individual will be brought in to help develop and deliver next-generation AI solutions across the healthcare enterprise. This role is hands-on and ideal for an engineer experienced in building GenAI and multi-agent systems using modern AI frameworks and Google Cloud Platform (GCP). Will collaborate closely with other engineers to design, build, test, and optimize AI capabilities within a scalable production environment. Key Responsibilities: Develop and enhance enterprise-scale multi-agent systems leveraging LLMs and autonomous agent frameworks, using tools such as Google ADK, Agentspace, MCP, RAG, and A2A orchestration. Contribute to the design and implementation of RAG pipelines using BigQuery and Vertex AI for knowledge grounding and factual response accuracy. Implement and tune agent reasoning workflows including orchestration, grounding, decision-making, and multi-step reasoning. Build and support distributed training workflows, online inference systems, and low-latency serving architectures leveraging Google Cloud services. Develop secure and scalable AI components including reusable orchestration layers, connectors, and observability hooks. Participate in developing agent governance and compliance frameworks aligned with enterprise standards. Translate business features and requirements into technical implementation tasks and contribute to solution design discussions. Support deployment pipelines, operational monitoring, troubleshooting, and optimization of production AI systems. Required Qualifications: Degree in Computer Science, AI/ML, or related technical field. Hands-on experience in Generative AI and agentic AI development. 4-5 years of total experience in AI/ML engineering or applied machine learning. Experience building and deploying production AI/ML systems. Solid understanding of modern model architectures including transformers, embeddings, and prompt engineering concepts. Hands-on expertise with Vertex AI (training, pipelines, deployment, orchestration, and monitoring) and Google Cloud native AI services. Experience with one or more agent frameworks (i.e. Google ADK/ Agentspace, LangChain/ LangGraph, LlamaIndex, CrewAI or AutoGen) Python and LLM integration, including MCP and A2A orchestration. Experience with Kubernetes, Cloud Run, Dataflow or Pub/Sub. Preferred Qualifications: Experience with AI observability, responsible AI frameworks, and model monitoring tools (Vertex AI Monitoring, BigQuery logging, Looker dashboards). Experience with multi-modal models and/or advanced optimization strategies. Contributions to open-source AI tooling or published applied work.

The Support Engineer plays a critical role in delivering Tier two and three level support and mentoring junior staff within a nationally distributed financial services organization. This role serves as the escalation point for complex technical issues and contributes to strategic initiatives that improve support operations, user experience, and technology adoption. The ideal candidate is a seasoned IT professional with strong technical acumen, leadership capabilities, and a passion for service excellence. Responsibilities: Resolve escalated hardware, software, and network issues with precision and speed. Perform root cause analysis and implement long-term solutions. Guide IT Support Specialists through complex troubleshooting, share best practices, and lead cross-training initiatives across platforms like Salesforce, Workday, and Microsoft 365. Analyze support ticket trends and recommend improvements to reduce volume and enhance resolution times. Implement automation and AI-assisted workflows where applicable. Lead projects to improve device provisioning, support processes, and end-user experience, with focus on automation and self-service enablement. Maintain and optimize asset tracking, license management, and endpoint lifecycle systems with automated reporting. Collaborate with Systems Engineering and other IT teams to resolve advanced issues and strengthen infrastructure reliability. Lead or support technology rollouts, including new applications, endpoint imaging, and security enhancements. Ensure onboarding processes are efficient and consistent, overseeing IT provisioning for new employees. Refresh and expand the internal knowledge base, incorporating AI-powered search and self-service capabilities. Provide clear documentation, training resources, and quick-start guides for citizen developer and automation scenarios. Establish baseline support metrics (ticket volume, resolution time, satisfaction) and deliver weekly reporting on team performance. Maintain and refresh internal knowledge base articles, troubleshooting guides, and citizen developer quick-start documentation. Key Deliverables: Implement and measure impact of one AI-powered enhancement (such as automated ticket triage or AI-assisted troubleshooting workflows) to improve response speed or user satisfaction, with documented success metrics and team training plan. Design and deliver cross-training schedule for IT Support specialists in Salesforce, Workday, and Microsoft 365, including competency assessments and certification pathways. Lead comprehensive refresh of BWE's internal knowledge base, ensuring it reflects current systems and processes while incorporating AI-powered search and self-service capabilities. Create citizen developer support documentation and quick-start guides for common IT automation scenarios, with clear governance boundaries. Analyze support ticket patterns over 90 days and provide formal recommendations for reducing volume or improving resolution times, including specific process improvements. Establish baseline support metrics (ticket volume, resolution times, user satisfaction) and implement weekly reporting to track team performance and identify automation opportunities. Minimum Qualifications: 3+ years of IT support experience with demonstrated success resolving complex technical issues. Strong proficiency with mac OS, Windows, and mobile device environments. Experience in financial services or other regulated industries preferred. ITIL Foundations Certification (preferred at hire, required within 6 months). Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Proficiency in Microsoft 365, Teams, Adobe Acrobat, Azure AD/Entra, and endpoint management tools. Experience with ticketing systems (e.g., FreshService) and the ability to manage concurrent priorities. Familiarity with network protocols, endpoint security, and remote support tools. Excellent communication and documentation skills for non-technical audiences. Preferred Qualifications: Experience implementing AI-powered support tools and automation strategies. Familiarity with Salesforce, Workday, SharePoint, and other enterprise platforms. Ability to lead small technical projects and mentor junior staff. Exposure to project management and cross-functional IT initiatives.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrows health today, we want to hear from you. The Senior IAM Engineer will provide subject matter expertise and support the analysis, design, and implementation for hybrid on-prem and cloud Active Directory environments and Azure Active Directory/Entra ID tenants. This role includes engaging and collaborating with business and technical partners to integrate systems and applications with centralized authentication such as Active Directory or Azure Active Directory/Entra ID. Responsibilities: Provide deep subject matter expertise and support the analysis, design, and implementation for hybrid on-prem and cloud Active Directory environments and Azure Active Directory/Entra ID tenants. Engage and collaborate with business and technical partners to integrate systems and applications with centralized authentication such as Active Directory or Azure Active Directory/Entra ID. Provide deep subject matter knowledge and expertise on Active Directory, Azure Active Directory/Entra ID, and Okta Active Directory synchronization. Support new product comparison, vetting, and selection process to ensure technology is relevant and meets business requirements. Drive Active Directory and Entra ID disaster recovery drills, process improvements, and documentation efforts. Continually enhance authentication platforms, ensuring systems are protected from new and evolving Cyber threats and systems are operationally stable. Collaborate closely with global cross-functional teams to ensure the stability, scalability, and security of the Active Directory and Azure Active Directory/Entra ID environments and Okta. Participate in discussions on all aspects of identity and access management. Respond to and resolve complex, high-severity incidents. Lead regular reviews of deployed infrastructure, develop detailed architecture, and create and update new technical documentation and Standard Operating Procedures (SOP). Analyze the current authentication services platforms to identify both technical and operational opportunities for enhancements and develop continuous improvement action plans. Lead regular assessment of systems and process hygiene and identify and implement automation. Actively research and implement new innovations in IT security as well as IAM technologies and services, striving to ensure McKesson continues to deliver best practices and standards. Provide on-call support as needed for operational continuity of Identity platforms. (1 week rotation for ON-call) Minimum Requirements: Degree or equivalent and typically requires 7+ years of relevant experience. Critical Experience/Skills: Proven experience as an Active Directory/Entra ID Engineer or similar role with a minimum of 7 years of experience. Proven ability to effectively prioritize and execute tasks with competing priorities; strong influencing skills to work with various service owners. Demonstrated experience effectively leading and managing collaborative, service management solutions across disparate functional teams. Preferred Experience/Skills: Advanced understanding of Active Directory, Azure Active Directory/Entra ID, Lightweight Directory Access Protocol, Active Directory Federation Services, and other centralized identity stores. Advanced understanding of Microsoft Azure and familiarity with IAM permissions on Management Groups, subscriptions, and resources. Advanced knowledge of Azure Active Directory/Entra ID capabilities such as Conditional Access Policies, Privileged Identity Manager, and Application Registrations. Advanced understanding of Active Directory attributes, LDAP Queries, PowerShell Scripting, Active Directory Federation Services (ADFS), Group Policy Object (GPO) analysis, configuration, and item-level targeting, active directory replication, Active Directory backup and restore, as well as certificate installation. Advanced understanding of implementing security on Active Directory and Entra ID and hardening those platforms. Advanced understanding of Active Directory and Entra ID backup and restore processes and experience of performing Disaster Recovery exercises. Advanced understanding of Windows Server operating systems and Active Directory/Azure Active Directory/Entra ID services. Advanced understanding of PowerShell scripting with proven experience implementing automation, including experience utilizing APIs such as Microsoft Graph. Advanced understanding of Single-Sign On and authentication protocols such as SAML & OIDC. Excellent problem-solving skills and ability to work well under pressure. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here. Our Base Pay Range for this position $121,300 - $202,100 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKessons full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!

Holder Construction is seeking qualified highly motivated candidates in our Mechanical, Electrical and Plumbing Services Team at one of our regional projects in Columbus, OH. Primary Responsibilities Communication with electrical/mechanical equipment vendors, electrical/mechanical design engineers, clients and subcontractors. This position involves procurement of electrical/mechanical subcontracts and equipment, managing contracts and contract deliverables from bid solicitation through contract award, equipment submittal coordination, assistance with electrical/mechanical and overall construction cost estimates. Common projects include commercial projects within our core markets: Data Centers; Aviation; Higher Education and Corporate / Commercial Office. Requirements For This Position Include Bachelor's degree in Mechanical, Electrical Engineering or Construction Management The ideal candidate will have 5+ years of Mechanical, Electrical and Plumbing preconstruction experience and have the following skill sets: Ability to read and understand electrical, HVAC, plumbing, architectural and civil plans, and specifications Familiar with standard concepts, practices, and procedures of MEP Systems and equipment Good communication skills Ability to identify and resolve issues Effective participation in a team environment Detail-oriented with the ability to manage multiple projects and tasks

About Us Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $7.6 billion in revenue for 2024, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for industrial, commercial, institutional, and residential related building projects. The Role We Want You For The Senior Virtual Design and Construction (VDC) Engineer will become a strategic asset within a growing business unit and the key member of our project teams for the most creative builder in America. As part of VDC team you will be involved in a range of activities throughout the design-build cycle that are essential for a successful project delivery. These activities include support and implementation of Clayco's Digital Practice Technology in a variety of tasks as they relate to design analysis, design process, pre-construction, construction, and the facility handover. This is a critical support role with opportunity to become one of our VDC industry experts. The Specifics of the Role Provide assistance to design-build team to facilitate 3D and 2D coordination. Liaison with the design team and project subcontractors through multitude of BIM centric activities. Provide technical support for a range of application used in-house. Assist Pre-Con with quantities extraction and scheduling. Assist and coach the project teams in the use of companywide BIM best practices. Coordinate 3D content modeled by others and model any content not provided. Perform 4D virtual building analysis on model working closely with scheduling, project managers, and superintendents. Perform 5D virtual building analysis in close collaboration with the estimating team. Perform and document clash detection on virtual building model as well as assist in conflict resolution. Perform material quantity take-off of building model for conceptual estimating purposes utilizing leading edge BIM technologies. Manage model changes through design updates and as built conditions. Serve as the information manager and content gatekeeper for the duration of project. Requirements Bachelor's Degree in Architecture, Engineering, or Construction Management. 3-5 years of experience in AEC industry, in particular MEP coordination. Minimum 3 years of experience with VDC/BIM related processes. Solid knowledge of construction principles/practices required. Advanced proficiency with Autodesk Building Design Suite (Revit, Assemble Systems, AutoCAD, Navisworks), Structionsite, DroneDeploy, and BIM 360/ACC cloud-based technology. Willing to travel and/or relocate to a job site. Some Things You Should Know Our clients and projects are nationwide - Travel will be required. No other builder can offer the collaborative design-build approach that Clayco does. We work on creative, complex, award-winning, high-profile jobs. The pace is fast! This position is classified as a safety-sensitive role in accordance with applicable state and federal laws. Candidates selected for this position will be subject to a comprehensive background check, which includes mandatory drug testing. Why Clayco? 2025 Best Places to Work - St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal. 2025 ENR Midwest - Midwest Contractor (#1). 2025 ENR Top 100 Design-Build Firms - Design-Build Contractor (Top 5). 2025 ENR Top 100 Green Contractors - Green Contractor (Top 3). 2025 ENR Top 25 Data Center Builders - Data Center Contractor (Top 3). Benefits Discretionary Annual Bonus: Subject to company performance and individual contribution. Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more! Compensation The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. Compensation decisions are dependent on the facts and circumstances of each case.

Reliant Health Partners is an innovative medical claims repricing service provider, helping employers achieve maximum health plan savings with minimum noise. We tailor our services to each client's needs, providing everything from individual specialty claims repricing, to full plan replacement as a high-performance, open-access network alternative. As a Senior Appeals Specialist - Workers' Compensation, you will play a critical role in resolving post-payment disputes related to Workers' Compensation bills. This includes conducting provider outreach, negotiating disputed charges, and ensuring compliance with state-specific regulations. Your work will directly support our cost containment efforts and ensure appropriate bill reimbursement for our clients. Primary Responsibilities Manage a caseload of post-payment Workers' Compensation bills, including those related to state disputes and usual and customary rate (UCR) disputes. Assigned high priority clients in managing all items related to the service with Reliant Conduct proactive outreach to medical providers to explain payment methodologies, resolve disputes, and negotiate reductions on appealed or outlier bills. Communicate effectively and professionally with clients to coordinate and investigate information as it relates to the case/appeal. Educate providers on Workers' Compensation billing and reimbursement policies and regulatory requirements. Document all provider communications thoroughly, including contact information, bill details, proposed and counter-offered payment rates, and final resolution in claim platform. Adhere to state-specific compliance standards and confidentiality requirements, including HIPAA. Maintain productivity and quality standards, ensuring timely resolution of bills in accordance with state timelines and internal service level agreements. Follow client-specific protocols and internal Reliant procedures, including scripting and documentation guidelines. Stay current on Workers' Compensation regulatory changes, fee schedules, and payment policies across multiple states. Support special projects and perform additional duties as assigned. Responsible for training team members both upon hire and for existing team members. Responsible for overseeing all DWD handling and state dispute referrals to attorneys. First line for all support with questions from other team members. Backup for other team members and/or senior leadership Works with appeals intake specialist to ensure process documents remain current Responsible for identifying opportunities for enhancement either through automation or process changes that increase efficiency for the team Responsible for team goals and ensuring that individuals meet their personal goals Qualifications 5 years of relevant experience in Workers' Compensation bills, medical billing, medical coding, or insurance negotiations. Strong understanding of Workers' Compensation reimbursement methodologies, state regulations, and provider billing practices. Experience negotiating medical bill payments or adjustments with providers. Ability to collaborate with a variety of individuals both internally and externally. Familiarity with claims processing systems and provider communications. Excellent communication, negotiation, and organizational skills. Requires communication proficiency, discretion, ethical conduct, decision making and technical skills Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. Pay Transparency$70,000-$75,000 USDBenefits: Comprehensive medical, dental, vision, and life insurance coverage 401(k) retirement plan with employer match Health Savings Account (HSA) & Flexible Spending Accounts (FSAs) Paid time off (PTO) and disability leave Employee Assistance Program (EAP) Equal Employment Opportunity: At Reliant, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Reliant Health Partners is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

Smartrecruiters SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success-including brands like Bosch, LinkedIn, Skechers, and Visa-using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform. SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you're taken care of. Our inclusive office environment welcomes and respects all. Job Description As Technical Integration Services Consultant, you will work with our largest customers. Many of them are looking to disrupt their recruiting and HR processes, and you will help them continue to achieve this. You will be responsible for troubleshooting integration bugs, implementing code fixes, and communicating with clients to help with training and guidance. It is a rewarding role that allows you to work closely with our clients while improving your technical skills. This is a fully remote role and candidates may be located anywhere in the US with the east coast preferred. What you'll deliver: identify integration issues and implement code fixes, using a middleware platform. This includes communicating with customers discussing issues over phone and email. enhance and update SmartRecruiters integrations, improving designs for error handling, migrating to new APIs, and optimizing for better scalability to name a few. Work with Project Managers to plan, coordinate and deliver all customer integrations between SmartRecruiters and other global HR vendors. regularly meet with team members and the client to deliver status updates, resolve project issues and design solutions. create and improve existing documentation for integrations. collaborate with SmartRecruiters' engineers to ensure product releases are available in our API and properly tested. Qualifications You have been successful in identifying and fixing technical issues. This can include investigating areas within integrations, SSO and data migrations. You have experience in a support role communicating over email and phone with clients. You have experience writing scripts and code in a language or middleware platform. You have understanding of and experience with application integration technologies and projects is preferred. You have prior experience in SaaS / On-Demand applications You are able to work independently, manage projects and communicate technical issues to non-technical people. You have experience working in a fast paced environment with the ability to manage multiple concurrent projects. Customer satisfaction and problem solving skills are essential. Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Support Operations Technical Project Manager Department: Networks Operations Reports To: VP of Network Operations The Support Operations Technical Project Manager will play a key role in driving the successful execution of major operational and technical initiatives within Vero Fiber. This individual will assist in the day-to-day management of strategic projects, including growing our Network Operations Center (NOC), Customer Service and Technical Support Center, implementing automation and process improvements across support functions, and supporting the integration of new organizations and systems. This position will report directly to the Vice President of Network Operations and collaborate closely with internal teams such as Engineering, Billing, IT/Development, PMO Business Development, Outside Plant and Field Operations to ensure projects are delivered efficiently, on time, and aligned with company goals. RESPONSIBILITIES Project Planning & Execution: Lead and manage multiple concurrent projects related to NOC buildouts, customer service operations, automation initiatives, and organizational integrations. Develop detailed project plans, timelines, and resource allocations. Track project milestones, deliverables, and dependencies using Zoho Projects and other project management tools. Cross Department Coordination: Serve as the primary point of contact between technical, operational, and business teams to ensure clear communication and alignment on priorities. Facilitate regular project meetings, updates, and reviews with internal stakeholders. Support the standardization of processes across departments to improve operational efficiency. Operational & Technical Oversight: Collaborate with NOC, Customer Service and Technical Support leadership to implement operational improvements, workflow automation, and new support tools. Assist in developing and documenting procedures for customer support, escalation handling, and incident response. Ensure integration efforts between systems (CRM, billing, monitoring, automation platforms, etc.) are properly scoped and coordinated. Data & Reporting: Monitor project performance metrics, budgets, and progress reports for executive review. Build and maintain dashboards in Zoho, Excel, or Power BI to track progress and outcomes. Process Development & Change Management: Help define standard operating procedures (SOPs) for technical and customer service functions. Support change management activities to ensure smooth adoption of new tools and workflows. Coordinate training and documentation for staff impacted by new systems or processes. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation. REQUIRED QUALIFICATIONS 3-5 years of experience in technical program or project management, preferably within the telecommunications or ISP industry. Proven track record of managing large, cross-functional operational or technical projects (e.g., NOC or call center setup, system integrations, or automation initiatives). Strong familiarity with Network Operations Center (NOC), Customer Service, and Technical Support functions and workflows. Experience with Zoho Projects (or similar platforms such as Asana, Smartsheet, or Jira). Proficiency in Microsoft Excel, Microsoft Project, and other Microsoft 365 applications. Excellent communication, organizational, and time management skills. Ability to coordinate across multiple departments with technical and non-technical stakeholders. Strong analytical and problem-solving abilities with a focus on execution and results. PMP or other project management certification is a plus. JOB DETAILS AND PHYSICAL REQUIREMENTS This has no travel requirements. Must be authorized to work in the United States. This is a staff position. This is a Nonexempt position. This is a Full-Time position. This is a Remote position. The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: **************** This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We're seeking a forward-thinking IT Engineer to help design, automate, and secure Affirm's growing technology ecosystem. Our ideal candidate thrives at the intersection of systems architecture and hands-on development-building integrations, leveraging AI-assisted tools, and driving automation that scales across the enterprise. As an IT Engineer, you'll play a key role in advancing operational excellence, strengthening security, and empowering teams through smarter, more connected systems. What You'll Do Technical Strategy & Systems Design: Partner with business and technical stakeholders to translate requirements into scalable, secure, and user-centric solutions. Design architectures that integrate SaaS platforms, identity systems, and automations across the enterprise. Automation & Integration Development: Build and maintain automations using REST APIs, scripting languages (Python, JavaScript/TypeScript), and workflow platforms (e.g., Okta Workflows, Workato, Zapier). Streamline repetitive processes and strengthen cross-system interoperability. AI & Emerging Technology Enablement: Leverage AI-assisted tools to accelerate development, incident response, and documentation. Experiment with generative AI and workflow intelligence to improve IT operations and knowledge management. Operational Reliability & Security: Enhance the reliability and resilience of critical IT services. Implement monitoring, alerting, and governance practices that protect data and maintain compliance with security standards. Incident Resolution & Root Cause Analysis: Troubleshoot technical issues efficiently, conduct root cause analyses, and deliver durable long-term fixes that reduce operational noise and support business continuity. Knowledge Sharing & Collaboration: Create and maintain technical documentation, playbooks, and process diagrams. Mentor teammates and contribute to a culture of transparency, automation, and continuous improvement. What We Look For 3-5 years of experience in IT Engineering, Systems Administration, or Solutions Engineering within a SaaS or enterprise environment. Deep understanding of modern SaaS ecosystems, SSO/SCIM integrations, and identity/access management frameworks (e.g., Okta, Azure AD). Hands-on experience coding and automating with APIs and scripting languages (Python, JavaScript/TypeScript). Strong communication and stakeholder management skills-capable of bridging business goals with technical implementation. Demonstrated ability to manage multiple priorities and deliver measurable results in a dynamic, fast-paced environment. Pluses Experience with workflow automation platforms such as Okta Workflows, Workato, Zapier, Tines, or equivalent. Familiarity with AI-assisted development (e.g., Copilot, ChatGPT, CodeWhisperer) and its applications in IT and automation. Knowledge of SaaS management and governance frameworks, including lifecycle management and license optimization. Background in cloud-based infrastructure (e.g., AWS, GCP, or Azure) and DevOps practices. Strong analytical mindset and a passion for improving team productivity through smarter systems design. Experience working with distributed, cross-functional teams and influencing outcomes across multiple stakeholders. Pay Grade - I Equity Grade - 4 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA Pacific base pay range (CA, WA, NY, NJ, CT): $115,000 - $155,000 USA Sapphire base pay range (all other U.S. states): $102,000 - $142,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Job Description At Worksighted - a Thrive Company, we are passionate about helping people do their best work. Over the past few years, we have grown significantly as our remote work capabilities and nationwide technology support services have expanded. This growth will only continue as the company was recently acquired by Thrive NextGen Managed Services. This partnership strengthens our ability to offer broader career opportunities, deeper resources, and continued growth for our team, all while maintaining the culture that makes us who we are: a hardworking, values-driven group that delivers exceptional IT services without taking ourselves too seriously. Here, you'll find a welcoming culture that values collaboration, curiosity, and doing great work together. We are looking for a Triage/Tier 1 IT Support Engineer who will serve as the first line of support for our clients. This critical role is responsible for the triage and coordination of incoming support requests, ensuring timely and effective resolution by collaborating with the appropriate internal service teams. As the first point of contact for our customers, the Service Call Coordinator will respond to inquiries via phone, chat, and email, providing exceptional service and support. This position plays a pivotal role in monitoring and managing incoming tickets, prioritizing requests, and escalating issues as needed. In addition to coordinating service calls, the role involves resolving basic technical issues, maintaining service level agreements (SLAs), and ensuring a seamless support experience for every client interaction. Who You Are: You have a High School Diploma or GED. You have at least one (1) year of experience in IT support, service desk, or in a similar technical support role. You have a foundational understanding of IT concepts, including hardware, software, networking, and common troubleshooting methods. You are familiar with SLAs and performance-based service environments. You have a customer-first orientation and the ability to communicate effectively in potentially difficult situations. You are detail-oriented, organized, and able to effectively prioritize and execute tasks. You have strong decision-making skills and confidence to keep the support process moving efficiently. What You're Accountable For: Receiving, assessing, and triaging incoming support requests- via phone, chat, email, or automated systems- to accurately identify the nature, scope, and urgency of each issue, ensuring timely and appropriate routing or resolution. Dispatching service requests to the appropriate teams and proactively escalating and tracking high-priority tickets through to resolution. Ensuring all customer information is thoroughly and accurately captured during support ticket creation and the dispatching process to enable efficient resolution and effective communication. Resolving basic customer issues/tickets and closely following escalated tickets to build understanding of advanced problems and their solutions. Consistently meeting or exceeding key performance indicators (KPIs) and maintaining a high customer satisfaction (CSAT) rating. Communicating internally and externally to provide information and updates regarding client support requests, updating documentation as needed. Coordinating with other departments as necessary to continuously improve the support experience. Verifying supported and unsupported users for proper Criterion agreement billing. Routinely reviewing service boards to verify ticket accuracy (including agreement, priority, and contact details) and promptly escalating tickets in 'Customer Responded' or 'Action Required' statuses to ensure timely follow-up. Assisting in communicating known issues with the appropriate service team and aiding in bundling related tickets to streamline service. Providing excellent customer service during each interaction with clients and internal team members. Following all established policies, processes, expectations, and service level agreements (SLAs) to ensure client needs are met, while accurately documenting time, work performed, and all client communications. Following all steps outlined in the End of Day procedure. Recording and submitting daily timesheets detailing client work. Any other duties and tasks that are required by the Company. What You'll Use: Microsoft Office Suite Microsoft 365 Active Directory ConnectWise 3CX Why You'll Love Worksighted: Competitive benefits package including medical, dental, and vision insurance, company matches to 401(k), and company-paid short-term disability and life insurance policies. Generous compensation package. Paid time off for vacations, sick time, and personal days, plus a paid day off on your birthday! Well-rounded approach to employee wellness. Open and collaborative work environment - both in office and from home. Frequent employee engagement activities ranging from potlucks to company-wide games of virtual BINGO. In-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training. Continuous performance management process with open communication, consistent check ins, and support from leaders. Learn more about our values and what it's like to be a member of our team on our website or by following us on Instagram @Worksighted.

What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The Senior Strategic Procurement Specialist through theme development, strategic management and stakeholder alignment is responsible to bring spend within their category under procurement management. Additionally, The Specialist will regularly engage with the business stakeholder community, establish and lead strategies to achieve optimal cost reduction, and ensure the management of supplier relationships and risk. This position is directly responsible for owning the relationships with key site and business unit leadership. Also is responsible for the development / implementation of sourcing strategies and collaboration with internal business partners and suppliers to reduce risks and costs for Honda. The Specialist is accountable to identify, set, and manage metrics to hold suppliers accountable for performance and delivery. This position will drive results through the creation and management of competitive bidding processes and analyzation of data and market trends. Also actively drives the continuous improvement of regional Procurement processes and tools and is responsible for long term planning for the category, creating/driving/implementing initiatives, communicating and influencing customers and suppliers at all levels. The Specialist must work collaboratively, exhibit a strong sense of urgency to meet customer timelines, exhibit an intense curiosity/learning drive, successfully operate in a fast-paced environment, engage/influence key stakeholders, be extremely customer-focused, and consistently display a high level of business acumen. Must be able to successfully manage multiple projects, as well as timely completion to meet the business' objectives. Key Accountabilities Responsible for Supplier Performance / Development / Risk/ Support Segmentation Develop/Execute/Implement the Strategic Sourcing Function in Alignment with Category Lead the team to establish and meet category SEQCDM performance targets and measures, monitor progress and implement countermeasures when necessary Responsible For Category's Legal and Commercial Supplier Contracts Executed to Protect Honda and Business Users Lead project implementation and oversee projects and business plan items, monitor progress and adjust direction as needed Effectively sell ideas, negotiate, collaborate, and build consensus across Honda North America sites (Mfg., Sales, R&D) Apply key customer (upstream, downstream, and end-user) viewpoint in all category activities. Establish, understand, and communicate Total Cost of Ownership to all parties. Build a network of productive relationships across HAM / Honda North America to achieve category plans and targets Qualifications, Experience, and Skills Minimum Educational Qualifications: Bachelor Degree in Business, Supply Chain Management, Finance, or related field or equivalent experience Minimum Experience: 5+ years of experience in either a Purchasing and/or Procurement related role or in a field where job knowledge & skills are applicable based on education Other Job-Specific Skills: Advance computer skills including working knowledge of microsoft suite to include word, excel, powerpoint, etc. Familiarity with sap, ariba or major erp system(s) Understanding of commercial terms and conditions and experience in identifying and negotiating master agreement requirements; ability to identify engagement risk factors and ensure commercial contracts and legal agreements appropriately mitigate risk and protect Honda. Expert understanding of, and experience with, multi-step strategic sourcing processes and category management strategies Able to explain complex data in an understandable manner for a wide range of audiences Plan and implement long-term development strategies for category Strong communication and negotiation skills for all levels of audience Job Dimensions No. of Direct Reports: 0-3 No. of Indirect Reports: 0 Financial Dimensions: All category spend projects >$100k; business users' budgets - analyse and reduce. Liability and insurance risk high level assessment, total cost of contract ownership including hard and soft costs, commodity/labor markets Decisions Expected Responsible for Development / Execution of Category Strategies seeking to maximize spend under management and total value for indirect goods and services; Determine and prioritize sourcing strategies that best support HDMA, AHM and Business Units Develop strategies to support SEQCDM performance target achievement and monitor progress / perform Gap Analysis, as well as negotiation strategy Go/No Go on themes initiated and assignment of theme responsibility to category members Working Conditions On-site position (80-20). Up to 25% Travel - Ability to Travel on Short Notice for N.A. Support ~5-10 Hours per Week OT What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Paid Overtime Regional Bonus (when applicable) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development programs Additional Offerings: Tuition Assistance & Student Loan Repayment Lifestyle Account Childcare Reimbursement Account Elder Care Support Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Exciting Remote Opportunity for a remote TECHNICAL SUPPORT ENGINEER at leading 3D Design Software & 3D Printing Reseller, Hawk Ridge Systems! (Must be able to work 7am - 4pm Pacific Time (including a scheduled lunch hour) Do you want to work with world-class engineering, sales, and operations teams, growing your engineering career utilizing SOLIDWORKS? At Hawk Ridge Systems, we're not only dedicated to helping our customers grow, but we are also committed to challenging ourselves to develop new skills and reach new heights. We are currently looking for a TECHNICAL SUPPORT ENGINEER who will earn tons of SOLIDWORKS certifications as they become a SOLIDWORKS expert. This is an entry-level technical position for a degreed Engineer (recent college graduates will be considered). Proficiency in either SOLIDWORKS, Inventor, or other 3D CAD software is preferred. Applicants with computer networking and/or SQL programming are considered a plus. It's your choice if you'd like to work remotely, or from one of our U.S. offices. Please note that this role will be required to work Monday through Friday, 8am until 5pm. Hawk Ridge Systems has been an industry leader for over 25 years, providing sales, training, services, and technical support for SOLIDWORKS 3D design solutions, HP and Markforged 3D printers, the Dassault Systèmes 3DEXPERIENCE platform, and CAMWorks manufacturing software. We are planning to double our business within three years, so there are so many career advancement opportunities available as you grow your career at Hawk Ridge Systems. Our culture is driven by our core values - Being People Centric (caring about our team members, customers, and our community); Driving Excellence (for ourselves and our customers); and Staying Stragile (seizing opportunities and challenges and adapting quickly). If these values are engrained in your core and you aspire to work at a fun, empowering, and dynamic Company, this is a fantastic opportunity for you to make an impact with every interaction! WHAT WILL I BE DOING IN THIS TECHNICAL SUPPORT ENGINEER ROLE: Provide technical support to external customers in a post-sales capacity. Develop and maintain technical expertise in SOLIDWORKS applications. Learn new skills and applications as new products are launched. Constant communication with customers via phone, chat, and e-mail to solve installation, crashing, and general usage type cases. WHAT DO I NEED TO SUCCEED AS A TECHNICAL SUPPORT ENGINEER: Bachelor's in Mechanical, Mechatronics, or Aerospace Engineering (or equivalent degree) required. Strong proficiency in SOLIDWORKS. Experience with 3D CAD applications such as Inventor or Creo will also be considered. Real-world insight & knowledge of the role of 3D CAD applications in industry. Strong verbal and written technical communication skills (English) as well as excellent customer relations skills. Strong familiarity with Microsoft Operating Systems & MS Office products. Experience with TCP/IP troubleshooting would be a bonus. Self-starter with the ability to take initiative and accomplish tasks. Possess excellent problem definition and problem-solving skills. Must be able to work 7am - 4pm Pacific Time (including a scheduled lunch hour. MORE REASONS TO JOIN THE HAWK RIDGE SYSTEMS TEAM Excellent Medical, Dental, Life Insurance, and Long-Term Disability Insurance Competitive Compensation Package 401(k) plan with Company Match Exceptional Time-Off Benefits, including Vacation, Paid Sick time, and Paid Holidays, plus your Birthday, a Diversity, Equity, & Inclusion Day, as well as Community Service Days Off! Paid Parental Leave Outstanding Training, Onboarding, Mentoring, and Coaching by successful engineers Amazing Growth Opportunities provide unlimited opportunities for Career Development Work at a Fun, Successful, Growing 25+ year-old Company with a Team-focused Culture Work/Life Balance: We give you the Flexibility you need to succeed, and it is your choice if you'd like to work remotely or work out of one of our offices If you would love being surrounded by the best minds in the industry and want to help drive our company's success, apply for our remote Technical Support Engineer position today! Hawk Ridge Systems has determined that the new hire pay range for this role is between $23.80 - $29.81 which will allow you the opportunity to progress as you grow in your career . Your base pay will be based on a number of factors, including knowledge, skills, qualifications, experience, and location. Additionally, since base pay is only one part of our total compensation and benefits package, we invite you to review all of the amazing benefits (above) that Hawk Ridge Systems offers, such as paid time off for your birthday, community service, paid parental leave, company match 401(k), etc. Hawk Ridge Systems is proud to be an Equal Opportunity Employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Hawk Ridge Systems discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Hawk Ridge Systems conforms to the spirit as well as to the letter of all applicable laws and regulations. #LI-Remote #HRS123

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Job Description for QlikView Developer: Proficiency in QlikView scripting and development Strong understanding of data modeling and ETL processes. Experience with SQL and database architectures. Familiarity with various data sources, including relational databases and flat files. Excellent communication, analytical, and problem-solving skills. Experience in agile development methodologies. Experience with Qlik Management Console (QMC) and Qlik Sense administration is a plus Ability to work with cross-functional teams and understand business requirements