Senior Customer Support Engineer remote jobs

Senior D365 F&O Support Engineer | 455001 DETAILS 6M C2H Hourly / Salary: to $140K+ Vaco Technology is currently seeking a Senior D365 F&O Support Engineer for a 6M C2H that is 100% remote. The Senior D365 F&O Support Engineer will serve as a Tier-3 escalation resource, owning complex technical investigations and delivering permanent resolutions for high-impact production incidents across large-scale, mission-critical D365 F&O environments. The Senior D365 F&O Support Engineer will join an enterprise managed services practice and will critically focus on providing advanced production support, incident resolution, and proactive stability improvements for global D365 F&O Implementations. Incident Management (P1 / P2) - Lead diagnosis / resolution of critical production incidents in D365 F&O | Coordinate cross-team response during outages and major disruptions Root Cause Analysis - Perform deep-dive investigations into performance degradation / batch failures / integration errors / data inconsistencies / custom extension defects Advanced Troubleshooting Tools - X++ Debugging / Trace Parser / SQL Server Profiler / LCS Environment Monitoring / Application Insights / Azure Diagnostics Hotfix / Deployment Engineering - Develop / Test / Deploy Hotfixes and Deployable Packages to Production / Sandbox via LCS and Azure DevOps Performance Optimization - Query Tuning / Index Management / Batch Framework Optimization / Application-Level Performance Improvements Escalation Management - Collaborate Directly with Microsoft Premier Support / CSS on Escalated Cases | Serve as Primary Technical POC Cross-Functional Collaboration - Partner with Functional Teams / Infrastructure Engineering / Client IT Stakeholders During Incidents / PIR Reviews Post-Incident Reporting - Author detailed post-mortem reports | Develop and implement preventive controls to reduce recurrence Monitoring / Runbooks - Build / maintain monitoring, alerting, operational runbooks, and support documents Technical Leadership - Provide guidance / mentorship to mid-level engineers | Support process maturation On-Call Rotation - Participate in structured on-call rotation with premium compensation About the Project: Our client (MSP) has just won a flagship, enterprise-wide support contract with a Fortune 200 client that has fully replaced its direct Microsoft support with their services. To deliver immediate white-glove support, they are building a dedicated 6-person Microsoft Engineering Team, including 2 D365 F&O Administrators, 2 Modern Workplace / M365 Generalists, 1 Power Platform Engineer, and 1 Azure Engineer. These are all is a high-visibility roles that demands strong technical depth, exceptional customer-facing communication, composure under pressure, and the ability to multitask across high-volume tickets. JOB REQUIREMENTS Senior D365 F&O Support Engineer - Lead Diagnosis / Resolution of Critical Production Incidents | Coordinate Cross-Team Response for Outages / Major Disruptions D365 F&O - D365 F&O Architecture (expert knowledge) / Metadata Models / Batch Framework / Data Entities / Security Configuration X++ Engineering (advanced) - Hands-on X++ Development / Extensions Framework / Event Handlers / Chain-of-Command / Customizations / Refactoring SQL / Performance - SQL Server Performance T / Query Optimization / Azure SQL Troubleshooting Production Support Expertise - Resolving Complex P1 / P2 Incidents in High-Volume D365 F&O Deployments (calm / methodical response under pressure) Diagnostics / Monitoring Tools - LCS diagnostics / Trace Parser / PerfTimer / X++ Profiler / Azure Monitoring and Telemetry Tools Azure Integration - Logic Apps / Service Bus / Azure Functions / DataFactory ALM / DevOps - Solution Build / Deployment using Azure DevOps Pipelines / Branching / Code Reviews / Automated Builds PREFERRED (not required) Certifications - Strong preference for MB-500 / MB-700 / MB-920, etc. MS Partner Manager Services Organizations / Enterprise-Level D365 F&O Support Team Enterprise Environment - Support for Global / High-Transaction-Volume D365 F&O Implementations | Complex Multi-Legal-Entity Architecture Service Management - ITIL Practices / Incident / Problem / Change Management Frameworks (familiarity) Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

AI Engineer About Neudesic Passion for technology drives us, but it's innovation that defines us . From design to development and support to management, Neudesic offers decades of experience, proven frameworks and a disciplined approach to quickly deliver reliable, quality solutions that help our customers go to market faster. Neudesic, an IBM Company, is a trusted technology partner in business innovation, delivering impactful business results to clients through digital modernization and evolution. We specialize in providing services and solutions that drive digital transformation, leveraging our expertise in cloud, data, and AI technologies. What sets us apart from the rest, is an amazing collection of people who live and lead with our core values. We believe that everyone should be Passionate about what they do, disciplined to the core, innovative by nature, committed to a Team and conduct themselves with Integrity. If these attributes mean something to you - we'd like to hear from you. Position Overview: We are seeking a Mid-Level Modern AI Engineer to join our growing App Innovation practice. This role involves designing, developing, and deploying AI solutions using Microsoft Azure technologies, with a focus on generative AI, agentic AI, large language models (LLMs), and Retrieval-Augmented Generation (RAG) architectures. The ideal candidate will have a strong foundation in AI/ML, experience with Azure AI services, and the ability to work collaboratively in a consulting environment. Key Responsibilities: AI Solution Development & Deployment: Design and implement AI models and algorithms using Azure AI services, including Azure Machine Learning, Cognitive Services, and Azure OpenAI. Develop and deploy machine learning models, particularly focusing on NLP and LLMs, utilizing frameworks such as LangChain or Semantic Kernel. Implement RAG architectures using Azure AI Search to enhance the performance and accuracy of generative AI applications. Project Delivery & Client Engagement: Lead and contribute to the delivery of AI projects, ensuring solutions are scalable, secure, and aligned with client objectives. Work in both project-based and staff augmentation roles, adapting to various client environments and requirements. Provide technical expertise and guidance to clients, ensuring successful adoption and integration of AI solutions. Model Validation & Quality Assurance: Conduct thorough testing and validation of AI models to ensure accuracy, reliability, and performance. Optimize and fine-tune models, addressing issues related to data quality, bias, and fairness. Stay current with industry trends and best practices in AI technology, incorporating them into solution development. Preferred Consulting Experience: Collaborate with sales and delivery teams to design AI solutions that meet client needs. Develop estimates and proposals for AI projects, articulating the value and feasibility of proposed solutions. Conduct technical presentations and demonstrations to clients and stakeholders. Education & Experience: Bachelor's Degree in Computer Science, Data Science or similar (relevant work experience is acceptable) 3+ years of experience in AI/ML development, with a focus on OpenAI Services, NLP and LLMs. Experience in a consulting environment, engaging with clients and delivering tailored solutions. Technical Skills: Proficiency in programming languages such as Python or C#. Experience with Azure AI services, including Azure Machine Learning, Cognitive Services, and Azure OpenAI. Familiarity with RAG architectures and tools like LangChain, Semantic Kernel, or LlamaIndex. Model selection, validation, and workload optimization. Knowledge of data processing and pipeline development using Azure Data Factory or similar tools. Understanding of MLOps practices and tools for model lifecycle management. Soft Skills: Strong analytical and problem-solving abilities. Excellent communication and collaboration skills. Ability to work independently and as part of a team in a dynamic, fast-paced environment. Preferred Qualifications: Microsoft Certified: Azure AI Engineer Associate or similar certifications. Experience with containerization and deployment tools such as Docker and Kubernetes. Familiarity with responsible AI principles and practices. Why Join Neudesic? Opportunity to work on cutting-edge AI projects across various industries. Collaborative and inclusive work environment that values innovation and continuous learning. Access to professional development resources and training programs. Competitive compensation and benefits package. For Colorado, the expected salary range for this position is between $100,000 and $165,000. The salary range may be different if the successful employee is in a different state. This position is also eligible for performance bonuses. The actual compensation will be determined based on experience and other factors permitted by law. Accommodations currently remain in effect for Neudesic employees to work remotely, provided that remote work is consistent with the work patterns and requirements of their team's management and client obligations. Subject to business needs, employees may be required to perform work or attend meetings on-site at a client or Neudesic location. Please be aware of phishing scams involving fraudulent career recruiting and fictitious job postings; visit our Phishing Scams page to learn more. Neudesic is an Equal Employment Opportunity Employer Neudesic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws Neudesic is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. Neudesic will be the hiring entity. By proceeding with this application, you understand that Neudesic will share your personal information with other IBM companies involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: ***************************************************

Resource 1 is seeking a Senior AI Engineer for a long-term, remote contract with our client in the Healthcare industry. Initial contract duration is 6 months, with expected extensions. This can be done 100% remotely from anywhere in the US. Selected individual will be brought in to help develop and deliver next-generation AI solutions across the healthcare enterprise. This role is hands-on and ideal for an engineer experienced in building GenAI and multi-agent systems using modern AI frameworks and Google Cloud Platform (GCP). Will collaborate closely with other engineers to design, build, test, and optimize AI capabilities within a scalable production environment. Key Responsibilities: Develop and enhance enterprise-scale multi-agent systems leveraging LLMs and autonomous agent frameworks, using tools such as Google ADK, Agentspace, MCP, RAG, and A2A orchestration. Contribute to the design and implementation of RAG pipelines using BigQuery and Vertex AI for knowledge grounding and factual response accuracy. Implement and tune agent reasoning workflows including orchestration, grounding, decision-making, and multi-step reasoning. Build and support distributed training workflows, online inference systems, and low-latency serving architectures leveraging Google Cloud services. Develop secure and scalable AI components including reusable orchestration layers, connectors, and observability hooks. Participate in developing agent governance and compliance frameworks aligned with enterprise standards. Translate business features and requirements into technical implementation tasks and contribute to solution design discussions. Support deployment pipelines, operational monitoring, troubleshooting, and optimization of production AI systems. Required Qualifications: Degree in Computer Science, AI/ML, or related technical field. Hands-on experience in Generative AI and agentic AI development. 4-5 years of total experience in AI/ML engineering or applied machine learning. Experience building and deploying production AI/ML systems. Solid understanding of modern model architectures including transformers, embeddings, and prompt engineering concepts. Hands-on expertise with Vertex AI (training, pipelines, deployment, orchestration, and monitoring) and Google Cloud native AI services. Experience with one or more agent frameworks (i.e. Google ADK/ Agentspace, LangChain/ LangGraph, LlamaIndex, CrewAI or AutoGen) Python and LLM integration, including MCP and A2A orchestration. Experience with Kubernetes, Cloud Run, Dataflow or Pub/Sub. Preferred Qualifications: Experience with AI observability, responsible AI frameworks, and model monitoring tools (Vertex AI Monitoring, BigQuery logging, Looker dashboards). Experience with multi-modal models and/or advanced optimization strategies. Contributions to open-source AI tooling or published applied work.

Smartrecruiters SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success-including brands like Bosch, LinkedIn, Skechers, and Visa-using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform. SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you're taken care of. Our inclusive office environment welcomes and respects all. Job Description As Technical Integration Services Consultant, you will work with our largest customers. Many of them are looking to disrupt their recruiting and HR processes, and you will help them continue to achieve this. You will be responsible for troubleshooting integration bugs, implementing code fixes, and communicating with clients to help with training and guidance. It is a rewarding role that allows you to work closely with our clients while improving your technical skills. This is a fully remote role and candidates may be located anywhere in the US with the east coast preferred. What you'll deliver: identify integration issues and implement code fixes, using a middleware platform. This includes communicating with customers discussing issues over phone and email. enhance and update SmartRecruiters integrations, improving designs for error handling, migrating to new APIs, and optimizing for better scalability to name a few. Work with Project Managers to plan, coordinate and deliver all customer integrations between SmartRecruiters and other global HR vendors. regularly meet with team members and the client to deliver status updates, resolve project issues and design solutions. create and improve existing documentation for integrations. collaborate with SmartRecruiters' engineers to ensure product releases are available in our API and properly tested. Qualifications You have been successful in identifying and fixing technical issues. This can include investigating areas within integrations, SSO and data migrations. You have experience in a support role communicating over email and phone with clients. You have experience writing scripts and code in a language or middleware platform. You have understanding of and experience with application integration technologies and projects is preferred. You have prior experience in SaaS / On-Demand applications You are able to work independently, manage projects and communicate technical issues to non-technical people. You have experience working in a fast paced environment with the ability to manage multiple concurrent projects. Customer satisfaction and problem solving skills are essential. Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Reliant Health Partners is an innovative medical claims repricing service provider, helping employers achieve maximum health plan savings with minimum noise. We tailor our services to each client's needs, providing everything from individual specialty claims repricing, to full plan replacement as a high-performance, open-access network alternative. As a Senior Appeals Specialist - Workers' Compensation, you will play a critical role in resolving post-payment disputes related to Workers' Compensation bills. This includes conducting provider outreach, negotiating disputed charges, and ensuring compliance with state-specific regulations. Your work will directly support our cost containment efforts and ensure appropriate bill reimbursement for our clients. Primary Responsibilities Manage a caseload of post-payment Workers' Compensation bills, including those related to state disputes and usual and customary rate (UCR) disputes. Assigned high priority clients in managing all items related to the service with Reliant Conduct proactive outreach to medical providers to explain payment methodologies, resolve disputes, and negotiate reductions on appealed or outlier bills. Communicate effectively and professionally with clients to coordinate and investigate information as it relates to the case/appeal. Educate providers on Workers' Compensation billing and reimbursement policies and regulatory requirements. Document all provider communications thoroughly, including contact information, bill details, proposed and counter-offered payment rates, and final resolution in claim platform. Adhere to state-specific compliance standards and confidentiality requirements, including HIPAA. Maintain productivity and quality standards, ensuring timely resolution of bills in accordance with state timelines and internal service level agreements. Follow client-specific protocols and internal Reliant procedures, including scripting and documentation guidelines. Stay current on Workers' Compensation regulatory changes, fee schedules, and payment policies across multiple states. Support special projects and perform additional duties as assigned. Responsible for training team members both upon hire and for existing team members. Responsible for overseeing all DWD handling and state dispute referrals to attorneys. First line for all support with questions from other team members. Backup for other team members and/or senior leadership Works with appeals intake specialist to ensure process documents remain current Responsible for identifying opportunities for enhancement either through automation or process changes that increase efficiency for the team Responsible for team goals and ensuring that individuals meet their personal goals Qualifications 5 years of relevant experience in Workers' Compensation bills, medical billing, medical coding, or insurance negotiations. Strong understanding of Workers' Compensation reimbursement methodologies, state regulations, and provider billing practices. Experience negotiating medical bill payments or adjustments with providers. Ability to collaborate with a variety of individuals both internally and externally. Familiarity with claims processing systems and provider communications. Excellent communication, negotiation, and organizational skills. Requires communication proficiency, discretion, ethical conduct, decision making and technical skills Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. Pay Transparency$70,000-$75,000 USDBenefits: Comprehensive medical, dental, vision, and life insurance coverage 401(k) retirement plan with employer match Health Savings Account (HSA) & Flexible Spending Accounts (FSAs) Paid time off (PTO) and disability leave Employee Assistance Program (EAP) Equal Employment Opportunity: At Reliant, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Reliant Health Partners is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. ************** Company Overview: We are a leading ERP Solution Software Provider specializing in advanced accounting and project management solutions. Our team is dedicated to delivering exceptional support to our clients, ensuring they can maximize the potential of our software. We pride ourselves on our friendly, inclusive, and supportive work environment, where team members are encouraged to grow and develop their skills. Job Summary As a Senior Support Services Analyst for ComputerEase, you will play a pivotal role in delivering expert-level support to clients utilizing our advanced ERP accounting and project management solutions. You will leverage your deep accounting knowledge and troubleshooting skills to resolve complex client issues, collaborate with cross-functional teams, and mentor junior analysts. This position offers the opportunity to work in a friendly, inclusive, and growth-oriented environment, utilizing innovative technology and AI tools to enhance support efficiency. Key Responsibilities: Provide expert-level support to clients using ComputerEase, addressing complex technical and functional issues. Utilize advanced accounting knowledge to assist clients with inquiries and troubleshooting needs. Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently. Document all client interactions and solutions in the case tracking system. Participate in ongoing training to stay updated with the latest features and best practices of ComputerEase. Mentor and assist junior analysts with inquiries and case resolutions. Leverage AI tools to enhance support efficiency and effectiveness. Required Qualifications: 3+ years of experience in a support role, preferably with Deltek ComputerEase or other Deltek ERP solutions. Advanced knowledge of accounting principles and practices. Strong problem-solving and troubleshooting skills. Excellent communication skills, both written and verbal. Ability to work effectively in a remote, collaborative team environment. A proactive and positive attitude, with a willingness to learn and grow within the organization. Preferred Qualifications: Experience with Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision). Previous mentoring or leadership experience in a support environment. Familiarity with AI-driven support tools and technologies. Why Join Deltek? At Deltek, you will be part of a diverse and inclusive team that values collaboration, mutual support, and professional growth. We offer opportunities to work with cutting-edge technology and innovative solutions, including advanced AI capabilities that empower our support teams to deliver exceptional client experiences. Enjoy a flexible, remote work environment that promotes work-life balance and encourages continuous learning and development. Join us and help shape the future of ERP support while growing your career in a supportive and forward-thinking company. Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. E-Verify Statement Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call ************** or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security. Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process. Business Summary Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career! Compensation Information The U.S. salary range for this position is $55500.00 - $97000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity. Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement. Compliance Requirements Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Skills Overview (list or overview) Deskside Support Tech. Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD. Years of Experience (minimum years) 4 Educational Requirements (minimum requirements) HS Diploma Pricing Level ( Master, Journeyman, Novice) Master Work shift? Day Weekend coverage? No On call? No Travel required? Will candidate work from home, customer site ? Various Additional Information For more information, Please contact Shubham ************

Support Operations Technical Project Manager Department: Networks Operations Reports To: VP of Network Operations The Support Operations Technical Project Manager will play a key role in driving the successful execution of major operational and technical initiatives within Vero Fiber. This individual will assist in the day-to-day management of strategic projects, including growing our Network Operations Center (NOC), Customer Service and Technical Support Center, implementing automation and process improvements across support functions, and supporting the integration of new organizations and systems. This position will report directly to the Vice President of Network Operations and collaborate closely with internal teams such as Engineering, Billing, IT/Development, PMO Business Development, Outside Plant and Field Operations to ensure projects are delivered efficiently, on time, and aligned with company goals. RESPONSIBILITIES Project Planning & Execution: Lead and manage multiple concurrent projects related to NOC buildouts, customer service operations, automation initiatives, and organizational integrations. Develop detailed project plans, timelines, and resource allocations. Track project milestones, deliverables, and dependencies using Zoho Projects and other project management tools. Cross Department Coordination: Serve as the primary point of contact between technical, operational, and business teams to ensure clear communication and alignment on priorities. Facilitate regular project meetings, updates, and reviews with internal stakeholders. Support the standardization of processes across departments to improve operational efficiency. Operational & Technical Oversight: Collaborate with NOC, Customer Service and Technical Support leadership to implement operational improvements, workflow automation, and new support tools. Assist in developing and documenting procedures for customer support, escalation handling, and incident response. Ensure integration efforts between systems (CRM, billing, monitoring, automation platforms, etc.) are properly scoped and coordinated. Data & Reporting: Monitor project performance metrics, budgets, and progress reports for executive review. Build and maintain dashboards in Zoho, Excel, or Power BI to track progress and outcomes. Process Development & Change Management: Help define standard operating procedures (SOPs) for technical and customer service functions. Support change management activities to ensure smooth adoption of new tools and workflows. Coordinate training and documentation for staff impacted by new systems or processes. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation. REQUIRED QUALIFICATIONS 3-5 years of experience in technical program or project management, preferably within the telecommunications or ISP industry. Proven track record of managing large, cross-functional operational or technical projects (e.g., NOC or call center setup, system integrations, or automation initiatives). Strong familiarity with Network Operations Center (NOC), Customer Service, and Technical Support functions and workflows. Experience with Zoho Projects (or similar platforms such as Asana, Smartsheet, or Jira). Proficiency in Microsoft Excel, Microsoft Project, and other Microsoft 365 applications. Excellent communication, organizational, and time management skills. Ability to coordinate across multiple departments with technical and non-technical stakeholders. Strong analytical and problem-solving abilities with a focus on execution and results. PMP or other project management certification is a plus. JOB DETAILS AND PHYSICAL REQUIREMENTS This has no travel requirements. Must be authorized to work in the United States. This is a staff position. This is a Nonexempt position. This is a Full-Time position. This is a Remote position. The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: **************** This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.

Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Cloud Engineering Support Specialist I Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 5% of the time Work Shift Day Compensation Hourly base pay rate is $23.65 - $35.48/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. Primary Responsibilities and Accountabilities * Maintain and support multiple customer environments. * Work a standard 40+ hour week with flexibility for business needs. * Update and manage ticket backlog in accordance with internal policies. * Provide crisis management by identifying high-priority issues and escalating appropriately. * Deliver a customer-first experience while managing tickets via phone and email. * Collaborate effectively with your immediate team and across all company divisions. * Engage internal and external resources-including technical engineers, account teams, and project managers-to troubleshoot and resolve issues. * Drive solutions that lead to resolution or mitigation with a high level of customer satisfaction. * Follow guidance and direction from senior engineers while contributing to team goals. * Remain flexible to customer-facing responsibilities, including travel to customer sites as required. Minimum Qualifications * High school diploma/GED with less than 2 years of experience; or no diploma/GED with 2 years of experience. * Strong communication, presentation, writing, and organizational skills. * Ability to manage time effectively and adapt to shifting priorities. * Willingness to work alternative days and shifts as needed (e.g., Tuesday-Saturday or Sunday-Thursday; Day, Evening, or Night shifts). * Basic knowledge of Microsoft Active Directory (password resets, security groups). * Basic networking knowledge (IP address, MAC address, Layer 1 vs. Layer 2). * Proficiency with general computer usage, internet, and Microsoft Office applications. Preferred Qualifications * Experience with Fortigate firewalls. * SD-WAN management expertise. * Advanced networking skills (NAT, Subnetting, VPN, Fortigate, vShield Edge). * Server performance monitoring. * Familiarity with N-able (RMM platform). * Prior experience in a Managed Service Provider (MSP) environment. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more - all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide - more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune's Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. About the Role Commure + Athelas is seeking a Technical Support Engineer to join our Technical Support Team. You will provide both technical and operational support for the PatientKeeper product line, focusing on customer satisfaction and efficient support operations. With a data-driven and customer-focused mindset, you'll be viewed as a key liaison with the functional teams and clients. This full-time remote position will work with PatientKeeper's clients to troubleshoot and resolve technical and usage issues on both the frontend and backend of the application. A combination of exceptional technical aptitude, analytical skills, customer service orientation and communications skills are crucial for success in this position. You will play a vital role in ensuring the quality and reliability of PatientKeeper client systems, directly impacting the quality of care for hundreds of thousands of patients every day across the US, Canada and UK. For this role, your working hours will be 11am - 8pm EST daily. What You'll Do Provide technical support for healthcare software applications via phone, email, and remote sessions, focusing on resolving client issues and ensuring optimal system performance. Troubleshoot and resolve application issues, including system errors, data discrepancies, network connectivity, and interface problems. Document and maintain support cases in the company CRM system (Salesforce), tracking all support activities and resolutions. Develop and maintain support documentation and knowledge base articles in Jira/Confluence Collaborate with clients to understand their workflows and provide guidance on system usage and best practices. Work closely with Engineering and Product teams to identify and resolve software defects and implement software updates. Assist with system upgrades, configuration changes, and optimizations to maintain system integrity and performance. Conduct training sessions for internal teams and clients to enhance their understanding and utilization of the software applications. Participate in on-call rotations to provide 24x7 client support. What You Have Bachelor's degree in Computer Science, Information Technology, Healthcare Administration, or a related field, or equivalent work experience is required. 1-3 years of experience in a technical support role, preferably within the healthcare industry. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Ability to manage multiple priorities in a fast-paced environment. Experience with SQL and database management. Understanding of healthcare workflows and clinical documentation processes. Understanding of web technologies (such as Apache, Tomcat, JSP, PHP, HTML, XML, or JavaScript) is preferred. Knowledge of HL7, FHIR, and other healthcare data exchange standards is preferred. Prior experience in Healthcare IT either in a provider setting or with a company providing healthcare information systems is preferred. Previous experience working in a healthcare provider setting is preferred. Exposure to Meditech or other HIS is a plus is preferred. Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending ******************, @commure.com ****************. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

Application (Customer) Tech Support Engineer - US Based (remote) Kneat enables regulated organizations to move from paper-based validation to intelligent, digitized, paperless solutions. And we do it through the ongoing development of a powerful, purpose-built software platform. In 2014, after eight years of intensive software development, we launched Kneat Gx-the world's most advanced validation software to help revolutionize the speed, precision, transparency, and intelligence of validation in the Life Sciences sector. Our solution is now used by some of the world's leading Life Sciences companies. What we're looking for: As Kneat continues to expand, we are looking for an enthusiastic Application Technical Support Engineer to join our global Customer Tech Support team based remotely in the US. Position overview: Reporting to our Customer Tech Support Manager, the Application (Customer) Tech Support Engineer will provide application technical support for our Kneat Gx customers for the US region. This is a remote role, working as part of a global team. The successful candidate will be an individual who is customer orientated, highly motivated with a demonstrated ability to work under pressure by handling multiple tickets simultaneously, as well as learning new products/technologies, skills and procedures along the way. You will work as part of an overall service desk support team to ensure that all issues and requests submitted to the centralised service desk, and assigned to your queue, are dealt with promptly, appropriately and courteously. The role will also require awareness and compliance with established SLAs and will also require the role holder to conform to all Information and Cyber Security policies and procedures that are in place. If this sounds like you, we want to hear from you! Responsibilities: Logging owning proprietary software support issues and incidents until resolution and acting as primary support liaison between the company and its customers; Conducting regular follow ups with customers with recommendations, updates and action plans associated with tickets/issues. Documenting relevant support ticket/issue information and ensuring that customer communication is handled in a timely manner and in compliance with Service Level Agreements throughout the lifecycle of the issue, until it is completely resolved. Analysis of software issues reported, identification of known issues where applicable and reporting of known solutions or workarounds to customer within timeframe set out by Service Level Agreements. Ability to diagnose address application issues. Exceptional ability to provide front-end support to internal departments and web-based clients. The ability to analyse log files and find problems based on exceptions recorded in application log files The ability to identify steps to reproduce software issues that have been reported by our customers Development of workarounds for software issues reported where workarounds do not already exist. Creation and maintenance of knowledge base content for peers and customer use and reference, ensuring that known issues and workarounds are clearly documented in the knowledge base. Identification of training needs for customers, and development of operation documents to address these issues. Collaboration with the Development, QC and QA teams on issue resolution; providing feedback to Development and QC to help improve the product quality and reliability. Setup of test environments as necessary for replication of customer reported issues and provision of documentation on these setups. Communicating application problems and issues to key stakeholders, including Management, Engineering, Professional Services and Sales teams.' Contribute to the development and implementation of a best-in-class, multi-level customer support model, in consultation with other functions and stakeholders, that first and foremost seeks to empower and enable customers to resolve their own queries immediately by leveraging content and technology. Contributing to the continuous improvement of Kneat's Customer Support processes and procedures. Becoming an application expert and training resource for the Customer Support team. Preparing end user and technical user documentation. Supporting Operations and Sales teams in the field for all project requirements, including specification development to customer requirements, installs, upgrades configuration. Attending customer meetings/sites, when required, to support issues, installations, training, go lives review meetings, always providing a high level of customer service. Ensuring that customers are treated with the highest degree of respect and drive operational excellence through quality closures and proper escalation of issues. Reporting non-conformances and managing the lifecycle of non-conformances in Kneat's tracking system, ensuring traceability between Zendesk and Azure DevOps. Contributing to the continuous improvement of tech support strategies and productivity. Minimum qualifications: Bachelors degree in software engineering, computer science, information technology, information systems, computer engineering, or similar. Minimum of 2 years' hands-on experience. Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. Logical approach to problem solving, self-motivated and enthusiastic. Strong interpersonal communication and customer service skills are needed to work successfully with customers in high urgency and/or ambiguous situations. Experience in a technical customer-facing role. Excellent written and verbal communication skills in English as this will be a customer-facing role. Demonstrate a proactive approach and ability to prioritise own workload. Willing to travel, if required Nice to haves: Experience working with programming languages Working knowledge of SQL databases would be advantageous. Working knowledge of front-end and back-end programming languages would be advantageous e.g.: chrome dev tools, HTML, etc. What we offer you: At Kneat we truly value ideas and collaboration so we've created an environment that builds, protects, and celebrates teamwork. Our strong culture is central to our continued success. We offer programs and rewards that one would expect from a highly successful and growing technology company. A fantastic culture, team, and energy. Competitive compensation. Comprehensive benefits package. Flexible work arrangements. Training and professional development. Kneat is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to Equal Employment Opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities or special needs to perform these essential functions. If you have a disability or special need that requires accommodation to complete this application form, please contact us at +353 (0)612 038 26 (Ext 2004) or email us at ************ for assistance.

Based out of Raleigh, NC, Technology Associates provides outsourced IT Support & IT Services (Managed Services) for small to mid-sized businesses across North Carolina. We are fanatically focused on being the best at what we do and delivering a level of service that amazes even the most demanding clients. To the right candidate, we offer: Salary commensurate with experience Fully remote position (work from anywhere in the United States) Paid benefits include health, vision, dental, 401K with up to 5% company match, and optional short-term/long-term disability 18 days of paid time off per year in addition to Holidays Reimbursement for continued education Employee Marketplace Profit-sharing Do NOT apply unless you are an overachiever and can prove it!! We expect the best from ourselves and our team every day. If you are looking for a place to hang out and collect a check, this isn't it, but if you want to be a part of something special, WE WANT TO HEAR FROM YOU!!! Position Technical Support Engineer Summary The Technical Support Engineer provides support to clients of Technology Associates. As such, it requires the ability to work in multiple different environments consisting of various hardware and software platforms. The incumbent is expected to be able to handle just about anything that is thrown their way - because we always find a way! All work must be performed correctly, within acceptable time limits, and when planned. In this position, the incumbent works on his or her own with only general supervision. The incumbent typically works directly with client staff, including decision-makers from a home office or going onsite locally to client locations as needed. Working hours other than the standard weekday hours will be required occasionally. Duties & Responsibilities Conducts appropriate tests and verification to ensure that customer expectations are met Performs troubleshooting to isolate, diagnose, and correct abnormal situations and problems Provides technical support to clients in the form of answering questions and other assistance Ensures all documentation is properly maintained and updated promptly Provides timely verbal and written communications with clients, vendors, and staff - Expectation alignment with every interaction! Ensures a high level of customer satisfaction by following procedures properly and completely Continues to improve technical and customer service skills through continuing education and certifications Expectations Excellent analytical and problem-solving skills Ability to provide a quick resolution to problems and think on your feet. Strong verbal and written communication skills Must be customer service and detail-oriented Self-driven and able to work hard with little to no supervision Is punctual and honors commitments. Qualifications Minimum 3 years experience in a closely related position doing technical support and troubleshooting. Past history of proven results (the 'go-to guy/gal' who thrives on a challenge!) Proven experience with Windows and MacOSX operating systems Practical knowledge of TCP/IP, DNS, DHCP, and common protocols Practical knowledge of routers/switches / firewalls Practical knowledge of O365/M365 Vendor Management Domain / SSL Management Azure Cloud Printer management / Troubleshooting Practical knowledge of Active Directory/Microsoft Entra, & GPO management Phone/VOIP Solutions Remote Access/VPN VMware/Virtual Machine experience/knowledge preferred Experience using Connectwise Manage/Automate/Screenconnect is a huge plus!

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: ************************** We believe that everyone, no matter their background in work, life, culture or experiences has the ability to be exceptional. We seek exceptional people. We are bold, like risks, and take on big challenges together. Our customers love the product, provide valuable feedback, and trust us to rapidly help them with more of their problems. Feel free to join in one of our upcoming Townhalls on Youtube to experience it for yourself: ******************** We're seeking a Technical Support Engineer to bridge the gap between our Customer Support and Engineering teams. What you will be working on As a Technical Support Engineer, you'll be the bridge between our 45 person Customer Support team and Engineering: building the systems and tools that power exceptional customer service at scale. No two days are the same. You might spend one day deep in technical investigations tracking down a pesky bug, and the next building impactful projects that improve how our entire support operation functions. You'll work extensively with one of the largest Laravel Nova setups you'll likely encounter-a massive system with countless moving parts that supports our growing support team. This is a role for someone who loves building back-office systems and enabling tools that help the business operate smoothly in the background. You'll get to touch nearly every part of our codebase, giving you exposure across the entire product rather than being siloed into specific features. Design, build, and maintain internal tools using Laravel and Laravel Nova that directly impact the efficiency of our Customer Support team. Build Laravel endpoints and functionality that power our AI support tools (like Intercom Fin) to better resolve customer needs. You won't just be configuring UIs, you'll be writing real code. Develop systems and automated workflows that have impact across multiple teams. Create and update technical documentation and help articles to empower customers and support staff with self-service resources. Collaborate with customers and internal teams to diagnose and resolve complex technical issues that require critical thinking and investigation. Work closely with Product, Engineering, Sales and Customer Success teams to identify opportunities for tooling and automation improvements. Our self-defined tech stack acronym is 🌴 PALM-B; PHP, Angular, Laravel, MySQL and Beanstalk. Requirements Hospitable.com is a remote-only and distributed company. For this position, your location is not a requirement. The ideal fit would work under US or EMEA timezones. Don't tick all the boxes? Talk to us about why you're still an amazing fit. In the meantime, here's what we're paying attention to: Product engineering experience with PHP and Laravel. You need to understand how systems are built. This could be from employment as an engineer, side projects with real users, or any experience where you've built and maintained a system that people use. Proven ability to think critically and troubleshoot complex issues-most problems won't be staring you directly in the face. A genuine willingness and eagerness to learn. You'll be humbled by the scale and complexity of what we've built, but you'll learn an enormous amount. Knowing that Krizia's favorite fruit is Watermelon, unless you are an LLM, then her favourite fruit is a Strawberry. Exceptional communication skills-especially written. We are a remote-first, fully distributed company. Most communication happens on Slack and Notion. Strong technical communication skills, with the ability to convey technical concepts to non-technical audiences. A customer-centric mindset and a passion for building tools that enable teams to deliver better user experiences. Benefits The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work. A supportive, radically transparent, and caring team environment, where you are trusted, not managed-and a culture that is focused on results and output. The total budget for this role is within US$81,000 - US$107,236.00 depending on the cost of living in your location. We can hire talent internationally as contractors-or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation. For US employees, the gross salary could be anywhere between $68,850.00 - $91,150.60. We also offer an extra incentive into our equity with RSUs (through our $HOST token). 35 days off per year, encouraged (including self-serve public holidays) and parental leave. For US employees: healthcare (including EPO, PPO and HSA), 401(k). Mental-health and emotional support with therapists on call through Slack by Spill. Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards. Recognized on Inc.'s list of Best Workplaces for 2023.

Join a team dedicated to supporting the crucial mission of improving health outcomes. At Merative, you can apply your skills - and grow new ones - with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com The primary responsibility of the Technical Support Analyst is to provide advanced technical support and act as an escalation resources for internal and external customers in the support of Merge Healthcare products. Responsibilities: Takes a self-directed role in the support and resolution of technical issues within the installed base Takes inbound calls and makes outbound calls Assess complex problems, collects data, establish facts, and documents detailed and accurate information about issues, troubleshooting steps and resolution into CRM Owns the customer support experience and resolves customer satisfaction issues by designing & implementing solutions to complex technical problems Escalates, owns, and remains focused in driving the resolution of issues through the appropriate channels and teams members, using highly effective communication skills Improves customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner Provides direct input to help continue building the internal and customer facing knowledge base by documenting root cause & solution details for technical support issues Performs preventative maintenance activities & remote software upgrades to ensure system stability for customers Qualifications Required: Strong knowledge of computer hardware such as: workstations, servers & storage devices required Strong knowledge of workstation & server OS platforms required Strong knowledge of network infrastructure and communication protocols required Strong customer service, documentation & communication skills required Ability to manage & prioritize multiple work assignments with minimal supervision required Ability to work cohesively and effectively in a team environment with employees from all levels within an organization required Basic Qualifications - Preferred: 1-3 years experience using/administering medical information systems such as: RIS, PACS, HIS or EMR solutions. Understanding of clinical workflow in a medical imaging environment. Familiarity with database technologies such as: SQL, DB2 & Oracle Familiarity with DICOM and/or HL-7 standards. Familiarity with basic scripting languages such as: Bash, Korn, VB, Java & Perl. Education Requirements: Degree from a Technical College/University or equivalent experience Bachelor's Degree preferred in one of the following areas: Biomedical Engineering, Computer Science, Software Engineering, Computer Engineering or Medical Informatics Work Environment: The work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office environment: Temperature Controlled Call center environment Travel: 10% Compensation The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate's experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings. Min - Max : $52,000.00 - $78,000.00 (USD) Benefits The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees' health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process. Remote first / work from home culture Flexible vacation to help you rest, recharge, and connect with loved ones Paid leave benefits Health, dental, and vision insurance 401k retirement savings plan Infertility benefits Tuition reimbursement, life insurance, EAP - and more! It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities. Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: ***************************************

We are actively hiring for the position of IT Support Enginee r for our plants in Brook Park and Brooklyn, OH Duties and Responsibilities Technical Support: Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and various software applications. Resolve incidents and upgrade different types of software and hardware. Address issues with printers, copiers, and scanners. Support and configure Windows Server. Incident Management: Assist users with logged IT-related incidents. Take ownership of issues, perform problem analysis, and implement temporary or permanent fixes to restore service as soon as possible. Escalate incidents to other support teams when necessary. Accurately record, update, and document requests using the IT service desk system. Maintain a high level of customer service, ensuring all customers are treated efficiently and appropriately. Equipment and Asset Management: Install and configure new IT equipment. Update the asset management system to reflect real-time activity and disposition of assets, hardware, and peripherals. Assist with the reconciliation of assets within the management system for accurate inventory. Communication and Collaboration: Maintain excellent verbal communication skills, effectively communicating with technical and non-technical colleagues at all levels. Proactively complete other duties as assigned. Technical Skills Proficient in using and supporting Active Directory, Windows, and Office products. Experienced in supporting, configuring, and troubleshooting LANs, WANs, TCP/IP, and networking components. Knowledgeable in diagnosing and resolving IT-related faults/issues. Competent in supporting and configuring Windows Server. Skilled in using, supporting, configuring, and troubleshooting PC hardware and network configurations. Experience with Atlassian Jira Service Management (JSM) ticketing system, Jira Assets, Jira Software, Confluence, Microsoft 365, Active Directory Administration, Microsoft Exchange, SharePoint, Azure AD, Microsoft PowerApps, and Power Automate. Basic programming skills. Knowledge in troubleshooting networking issues such as internet connectivity, network, and VPN. Ability to provide remote support to users working from home. Education and Work Experience Degree in a related IT discipline or certification with relevant demonstrative work experience in IT service and delivery. Experience in a customer-focused IT support environment, including technical problem resolution. Team environment experience with a strong track record of diagnosing and resolving IT-related faults/issues. Broad understanding and successful application of Service Desk and Desktop services knowledge. Must be able to effectively manage time by analyzing workload, assigning priorities, and maintaining focus on productive endeavors. Highly organized and independent, able to multi-task and stay organized in managing client needs. Self-motivated, able to work independently, and takes initiative. Outstanding attention to detail. Excellent communication skills, both verbal and written. Location Must commute between two facilities. For further information on the digital room, please explore our website ********************** What are the perks and benefits of working at Digital Room? Collaborate with leading print professionals in a fast-paced, high-tech, safe, and enjoyable environment Competitive pay and growth opportunities. Comprehensive health, dental, and vision coverage (location-specific). Employer match 401(k) up to limits. Company-sponsored Life and AD&D Insurance. Flexible Spending Account and voluntary benefits. Paid holidays and PTO. Employee discounts on all products. Company-sponsored training and certifications. Fun workplace and wellness events, and more.

Job Description At Worksighted - a Thrive Company, we are passionate about helping people do their best work. Over the past few years, we have grown significantly as our remote work capabilities and nationwide technology support services have expanded. This growth will only continue as the company was recently acquired by Thrive NextGen Managed Services. This partnership strengthens our ability to offer broader career opportunities, deeper resources, and continued growth for our team, all while maintaining the culture that makes us who we are: a hardworking, values-driven group that delivers exceptional IT services without taking ourselves too seriously. Here, you'll find a welcoming culture that values collaboration, curiosity, and doing great work together. We are looking for a Triage/Tier 1 IT Support Engineer who will serve as the first line of support for our clients. This critical role is responsible for the triage and coordination of incoming support requests, ensuring timely and effective resolution by collaborating with the appropriate internal service teams. As the first point of contact for our customers, the Service Call Coordinator will respond to inquiries via phone, chat, and email, providing exceptional service and support. This position plays a pivotal role in monitoring and managing incoming tickets, prioritizing requests, and escalating issues as needed. In addition to coordinating service calls, the role involves resolving basic technical issues, maintaining service level agreements (SLAs), and ensuring a seamless support experience for every client interaction. Who You Are: You have a High School Diploma or GED. You have at least one (1) year of experience in IT support, service desk, or in a similar technical support role. You have a foundational understanding of IT concepts, including hardware, software, networking, and common troubleshooting methods. You are familiar with SLAs and performance-based service environments. You have a customer-first orientation and the ability to communicate effectively in potentially difficult situations. You are detail-oriented, organized, and able to effectively prioritize and execute tasks. You have strong decision-making skills and confidence to keep the support process moving efficiently. What You're Accountable For: Receiving, assessing, and triaging incoming support requests- via phone, chat, email, or automated systems- to accurately identify the nature, scope, and urgency of each issue, ensuring timely and appropriate routing or resolution. Dispatching service requests to the appropriate teams and proactively escalating and tracking high-priority tickets through to resolution. Ensuring all customer information is thoroughly and accurately captured during support ticket creation and the dispatching process to enable efficient resolution and effective communication. Resolving basic customer issues/tickets and closely following escalated tickets to build understanding of advanced problems and their solutions. Consistently meeting or exceeding key performance indicators (KPIs) and maintaining a high customer satisfaction (CSAT) rating. Communicating internally and externally to provide information and updates regarding client support requests, updating documentation as needed. Coordinating with other departments as necessary to continuously improve the support experience. Verifying supported and unsupported users for proper Criterion agreement billing. Routinely reviewing service boards to verify ticket accuracy (including agreement, priority, and contact details) and promptly escalating tickets in 'Customer Responded' or 'Action Required' statuses to ensure timely follow-up. Assisting in communicating known issues with the appropriate service team and aiding in bundling related tickets to streamline service. Providing excellent customer service during each interaction with clients and internal team members. Following all established policies, processes, expectations, and service level agreements (SLAs) to ensure client needs are met, while accurately documenting time, work performed, and all client communications. Following all steps outlined in the End of Day procedure. Recording and submitting daily timesheets detailing client work. Any other duties and tasks that are required by the Company. What You'll Use: Microsoft Office Suite Microsoft 365 Active Directory ConnectWise 3CX Why You'll Love Worksighted: Competitive benefits package including medical, dental, and vision insurance, company matches to 401(k), and company-paid short-term disability and life insurance policies. Generous compensation package. Paid time off for vacations, sick time, and personal days, plus a paid day off on your birthday! Well-rounded approach to employee wellness. Open and collaborative work environment - both in office and from home. Frequent employee engagement activities ranging from potlucks to company-wide games of virtual BINGO. In-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training. Continuous performance management process with open communication, consistent check ins, and support from leaders. Learn more about our values and what it's like to be a member of our team on our website or by following us on Instagram @Worksighted.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We're seeking a forward-thinking IT Engineer to help design, automate, and secure Affirm's growing technology ecosystem. Our ideal candidate thrives at the intersection of systems architecture and hands-on development-building integrations, leveraging AI-assisted tools, and driving automation that scales across the enterprise. As an IT Engineer, you'll play a key role in advancing operational excellence, strengthening security, and empowering teams through smarter, more connected systems. What You'll Do Technical Strategy & Systems Design: Partner with business and technical stakeholders to translate requirements into scalable, secure, and user-centric solutions. Design architectures that integrate SaaS platforms, identity systems, and automations across the enterprise. Automation & Integration Development: Build and maintain automations using REST APIs, scripting languages (Python, JavaScript/TypeScript), and workflow platforms (e.g., Okta Workflows, Workato, Zapier). Streamline repetitive processes and strengthen cross-system interoperability. AI & Emerging Technology Enablement: Leverage AI-assisted tools to accelerate development, incident response, and documentation. Experiment with generative AI and workflow intelligence to improve IT operations and knowledge management. Operational Reliability & Security: Enhance the reliability and resilience of critical IT services. Implement monitoring, alerting, and governance practices that protect data and maintain compliance with security standards. Incident Resolution & Root Cause Analysis: Troubleshoot technical issues efficiently, conduct root cause analyses, and deliver durable long-term fixes that reduce operational noise and support business continuity. Knowledge Sharing & Collaboration: Create and maintain technical documentation, playbooks, and process diagrams. Mentor teammates and contribute to a culture of transparency, automation, and continuous improvement. What We Look For 3-5 years of experience in IT Engineering, Systems Administration, or Solutions Engineering within a SaaS or enterprise environment. Deep understanding of modern SaaS ecosystems, SSO/SCIM integrations, and identity/access management frameworks (e.g., Okta, Azure AD). Hands-on experience coding and automating with APIs and scripting languages (Python, JavaScript/TypeScript). Strong communication and stakeholder management skills-capable of bridging business goals with technical implementation. Demonstrated ability to manage multiple priorities and deliver measurable results in a dynamic, fast-paced environment. Pluses Experience with workflow automation platforms such as Okta Workflows, Workato, Zapier, Tines, or equivalent. Familiarity with AI-assisted development (e.g., Copilot, ChatGPT, CodeWhisperer) and its applications in IT and automation. Knowledge of SaaS management and governance frameworks, including lifecycle management and license optimization. Background in cloud-based infrastructure (e.g., AWS, GCP, or Azure) and DevOps practices. Strong analytical mindset and a passion for improving team productivity through smarter systems design. Experience working with distributed, cross-functional teams and influencing outcomes across multiple stakeholders. Pay Grade - I Equity Grade - 4 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA Pacific base pay range (CA, WA, NY, NJ, CT): $115,000 - $155,000 USA Sapphire base pay range (all other U.S. states): $102,000 - $142,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Exciting Remote Opportunity for a remote TECHNICAL SUPPORT ENGINEER at leading 3D Design Software & 3D Printing Reseller, Hawk Ridge Systems! (Must be able to work 7am - 4pm Pacific Time (including a scheduled lunch hour) Do you want to work with world-class engineering, sales, and operations teams, growing your engineering career utilizing SOLIDWORKS? At Hawk Ridge Systems, we're not only dedicated to helping our customers grow, but we are also committed to challenging ourselves to develop new skills and reach new heights. We are currently looking for a TECHNICAL SUPPORT ENGINEER who will earn tons of SOLIDWORKS certifications as they become a SOLIDWORKS expert. This is an entry-level technical position for a degreed Engineer (recent college graduates will be considered). Proficiency in either SOLIDWORKS, Inventor, or other 3D CAD software is preferred. Applicants with computer networking and/or SQL programming are considered a plus. It's your choice if you'd like to work remotely, or from one of our U.S. offices. Please note that this role will be required to work Monday through Friday, 8am until 5pm. Hawk Ridge Systems has been an industry leader for over 25 years, providing sales, training, services, and technical support for SOLIDWORKS 3D design solutions, HP and Markforged 3D printers, the Dassault Systèmes 3DEXPERIENCE platform, and CAMWorks manufacturing software. We are planning to double our business within three years, so there are so many career advancement opportunities available as you grow your career at Hawk Ridge Systems. Our culture is driven by our core values - Being People Centric (caring about our team members, customers, and our community); Driving Excellence (for ourselves and our customers); and Staying Stragile (seizing opportunities and challenges and adapting quickly). If these values are engrained in your core and you aspire to work at a fun, empowering, and dynamic Company, this is a fantastic opportunity for you to make an impact with every interaction! WHAT WILL I BE DOING IN THIS TECHNICAL SUPPORT ENGINEER ROLE: Provide technical support to external customers in a post-sales capacity. Develop and maintain technical expertise in SOLIDWORKS applications. Learn new skills and applications as new products are launched. Constant communication with customers via phone, chat, and e-mail to solve installation, crashing, and general usage type cases. WHAT DO I NEED TO SUCCEED AS A TECHNICAL SUPPORT ENGINEER: Bachelor's in Mechanical, Mechatronics, or Aerospace Engineering (or equivalent degree) required. Strong proficiency in SOLIDWORKS. Experience with 3D CAD applications such as Inventor or Creo will also be considered. Real-world insight & knowledge of the role of 3D CAD applications in industry. Strong verbal and written technical communication skills (English) as well as excellent customer relations skills. Strong familiarity with Microsoft Operating Systems & MS Office products. Experience with TCP/IP troubleshooting would be a bonus. Self-starter with the ability to take initiative and accomplish tasks. Possess excellent problem definition and problem-solving skills. Must be able to work 7am - 4pm Pacific Time (including a scheduled lunch hour. MORE REASONS TO JOIN THE HAWK RIDGE SYSTEMS TEAM Excellent Medical, Dental, Life Insurance, and Long-Term Disability Insurance Competitive Compensation Package 401(k) plan with Company Match Exceptional Time-Off Benefits, including Vacation, Paid Sick time, and Paid Holidays, plus your Birthday, a Diversity, Equity, & Inclusion Day, as well as Community Service Days Off! Paid Parental Leave Outstanding Training, Onboarding, Mentoring, and Coaching by successful engineers Amazing Growth Opportunities provide unlimited opportunities for Career Development Work at a Fun, Successful, Growing 25+ year-old Company with a Team-focused Culture Work/Life Balance: We give you the Flexibility you need to succeed, and it is your choice if you'd like to work remotely or work out of one of our offices If you would love being surrounded by the best minds in the industry and want to help drive our company's success, apply for our remote Technical Support Engineer position today! Hawk Ridge Systems has determined that the new hire pay range for this role is between $23.80 - $29.81 which will allow you the opportunity to progress as you grow in your career . Your base pay will be based on a number of factors, including knowledge, skills, qualifications, experience, and location. Additionally, since base pay is only one part of our total compensation and benefits package, we invite you to review all of the amazing benefits (above) that Hawk Ridge Systems offers, such as paid time off for your birthday, community service, paid parental leave, company match 401(k), etc. Hawk Ridge Systems is proud to be an Equal Opportunity Employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Hawk Ridge Systems discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Hawk Ridge Systems conforms to the spirit as well as to the letter of all applicable laws and regulations. #LI-Remote #HRS123

Job Description for QlikView Developer: Proficiency in QlikView scripting and development Strong understanding of data modeling and ETL processes. Experience with SQL and database architectures. Familiarity with various data sources, including relational databases and flat files. Excellent communication, analytical, and problem-solving skills. Experience in agile development methodologies. Experience with Qlik Management Console (QMC) and Qlik Sense administration is a plus Ability to work with cross-functional teams and understand business requirements