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Top 50 Senior Customer Support Engineer Skills

Below we've compiled a list of the most important skills for a Senior Customer Support Engineer. We ranked the top skills based on the percentage of Senior Customer Support Engineer resumes they appeared on. For example, 9.9% of Senior Customer Support Engineer resumes contained Windows XP as a skill. Let's find out what skills a Senior Customer Support Engineer actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Customer Support Engineer:

1. Windows XP

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high Demand

2. New Product Development

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high Demand

3. Computer Hardware

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high Demand
Here's how Computer Hardware is used in Senior Customer Support Engineer jobs:
  • Maintained and serviced stock of embedded computer hardware and debugging hardware.

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4. Technical Support

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high Demand
Here's how Technical Support is used in Senior Customer Support Engineer jobs:
  • Provided technical support once products were deployed into customer production networks.
  • Provide technical support to users and senior management software/hardware.
  • Interact with customers in management capacity to resolve issues, sponsor projects, provide technical support and building relationships.
  • Developed and implemented technical support processes, goals, and metrics consistent with the technical direction of the organization.
  • Established customer technical support center responsible for fielding all calls, resolving issues and implementation of call tracking system.
  • Provided prompt and courteous front-end technical support for customers using a wide range of Operating Systems and Applications.
  • Provided technical support by analyzing, evaluating and resolving systems problems over the phone.
  • Provided technical support for end users of Intel's first graphics chip product.
  • Provide on/off site technical support functions as it relates to the CDMA networks.
  • Provided technical support to all ROLM major accounts installed base customers.
  • Reported to Manager of Technical Support.
  • Assisted in pre- and post-sales development and integration while coordinating technical support for major conventions.
  • Selected to provide technical support for Varian Semiconductor.
  • Provided 24/7 technical support to on-site Soleo field engineers and the customer's field engineers.
  • Provide direct technical support to customer accounts and Clarify field staff for all Clarify applications.
  • Train customer in use and maintenance of equipment and provide on going technical support.
  • Assisted technical Support with testing and machine upgrades and new installations.
  • Installed and provided technical support for ICL DRS6000 Hardware.
  • Provide technical support for this Appliance Database Warehousing company as part of it's award winning Customer Support department.
  • group (remote employee) Provided technical support for Sequent customers on day-to-day basis.

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1 Technical Support Jobs

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5. Customer Service

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high Demand
Here's how Customer Service is used in Senior Customer Support Engineer jobs:
  • Work with company and customer staff to continuously improve customer service and develop and maintain the highest level of customer satisfaction.
  • Directed the customer service department and supervised a team of network engineers while managing company's top corporate accounts.
  • Lead Customer Service projects including Per-Incident Survey, Live Chat, and RightNow ticket system upgrade, etc.
  • Acted as the point of escalation for external as well as internal queries and customer service issues.
  • Traveled to other VAP to assist fellow customer service engineers root cause long standing issues.
  • Led store team in achieving financial customer service goals.
  • Assisted in Scheduling of Customer Service Field Calls.
  • Handled incoming Customer Service phone calls.
  • Received a variety of team and management-awarded customer service recognitions.
  • Key Project include: Managed merger between Steag and Mattson customer service databases, as well as overseeing inventory transfer.

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6. Database

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high Demand
Here's how Database is used in Senior Customer Support Engineer jobs:
  • Initiated development and further enhancement of customer billing system used by clients to retrieve database information for billing purposes.
  • Developed efficient methods to improve year-to-year calibration fluctuations by conducting extensive research to database novel calibration techniques.
  • Developed interface protocol between system and client computers to provide clients with ability to administrate their database.
  • Configured the database structure for optimum performance.
  • Designed, implemented and maintained customer database, prior to which there was very limited tracking of customer and maintenance issues.
  • Use of Clear Quest Engineering Database to identify and recommend Software patches for current or potential issues to customers.
  • Performed database recoveries using available hot / cold backup on production and test databases as and when required.
  • Maintain database for each customer and the issues that are reported along with resolution of the issues.
  • Assist customer debug issues and identify issues in tables and databases in a SQL Server RDBMS environment.
  • Communicated the status of the database growth & performance with their respective regional & head offices.
  • Assist customers with integration of systems into their networks, import/create databases for testing.
  • Documented client calls in the client management database.
  • Provided technical support to Install Oracle Database.
  • Support Software on Sequel and Oracle database.
  • Automated night backups for oracle databases.
  • Provided technical support to customers for recovering crashed databases.
  • Key Contributions Proactively research/analyze potential issues by running SQL scripts on Oracle and MS SQL databases.
  • Installed and upgraded SqlServer, Oracle, and Sybase database's.
  • Designed, developed, troubleshoot and debugged Oracle and Informix databases.
  • Connected thru network and database to recall scan panels images.

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1 Database Jobs

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7. SCO

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Here's how SCO is used in Senior Customer Support Engineer jobs:
  • Provided detailed reports concerning testing activities and bug discoveries/resolutions.
  • Team Lead and senior engineer of Voice support team, supporting Cisco Unified Communication Manager (CallManager) and Unity products.
  • Manage vendors, such as Cisco, to understand and communicate network impacting events, software upgrades and software patches.
  • Provided software support for large number of domestic and international partners and customers for Cisco ICM/UCCE/UCCX & CUCM technologies.
  • Led demos for enterprise customers who wanted to see Cisco TAC in action before purchasing Cisco products and services.
  • Configured and worked on Modems, Routers & Vanguards of Cisco & Motorola using TCP/IP & IPX Protocols.
  • Advanced Cisco VoIP platform, SONET optical networking systems ADM / WDM with various technologies and applications.
  • Supported the proposal effort required to develop & delineate IA scope relative to production & fielding.
  • Support and Installation of Hitachi HNAS systems, Unified Compute Appliances, Brocade/ Cisco Enterprise Switches.
  • Provided customer support for real time implementations of the Trillium Software Engine and Discovery Profiling Module.
  • Provide service customer support to customers in the Minnesota and Wisconsin areas.
  • Discovered and fixed trigger problem for seamless operation and time savings.
  • Provide configuration and installation of Cisco IP phone via CCM.
  • Served as a Cisco TAC lab engineer.
  • Support all Cisco LAN/Core related issues.
  • Published >50 documents on Cisco.com.
  • Install and configuration experience with Cisco 3560, 6500, WAE, NME-WAE.
  • Check linear anorad motor and observed signal in oscilloscope the behavior of motor smoothness during motion.
  • Light support of cisco hardware as needed.

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8. Trouble Tickets

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Here's how Trouble Tickets is used in Senior Customer Support Engineer jobs:
  • Will be responsible for status reports to management, reporting on trouble tickets, laptop setups, projectors and PC configurations.
  • Created trouble tickets for issues that could not be immediately resolved.
  • Created and maintained customer trouble tickets and spreadsheets.

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9. Laser Printers

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10. SQL

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Here's how SQL is used in Senior Customer Support Engineer jobs:
  • Write complex code using SQL to resolve data issues, create client-available tools and documentation.
  • Manage both MS SQL Server & Oracle database servers within the department.
  • Create and modify SQL queries as needed depending on customer needs.
  • Develop oracle objects using PL/SQL to customize reporting.
  • Recommend and assist customers in SQL setup for Juris and MyJuris as per software guidelines.
  • Supported UNIX and NT server platforms running Oracle, Sybase, or MS Sql server.

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11. Linux

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Here's how Linux is used in Senior Customer Support Engineer jobs:
  • Provided support for the product in UNIX, Linux, Windows, and mainframe environments.
  • Install SCO and Linux Servers from start to finish.
  • Coordinated the distribution of beta software for the cLan for Linux product line to customers enrolled in the beta program.
  • Worked with System Admins to create a kickstart for Red Hat Linux so customers could deploy the software.
  • Assist with the QA and User Experience Testing of the Linux based Reflex Virtualization Management Software.
  • Install different Operating system such as [ ] Redhat9 Linux/ Centos5 Linux.
  • Performed HPUX, Solaris, and Linux system hardening.
  • Removed fail2ban-triggered block/drop rules in iptables on Linux systems.
  • Analyze VMware ESXi, Windows Server, linux kernel, and various application logs for root cause analysis.
  • acquired by Calix Networks Inc.) Tier 2 Technical Customer Support; xDSL, GPON, T-1, Linux servers.

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1 Linux Jobs

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12. PCS

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Here's how PCS is used in Senior Customer Support Engineer jobs:
  • Designed, implemented, and supported dealership networks including support of client PCs.
  • Progressed to customer support for 2nd and 2.5 generation GSM based PCS networks.
  • Based on performance, promoted to SME for Technical support of PCs.
  • Repaired printers and wrote command strings for printers attached to PCs.
  • Installed options and loaded software unto PCs.

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13. Windows New Technologies

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14. Email

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Here's how Email is used in Senior Customer Support Engineer jobs:
  • Create queue based rules to provide higher granularity for routing the emails & in short time route them to appropriate departments.
  • Respond to incoming customer calls/emails/e-faxes; create and log support calls into the NetSuite and Clientele CRM systems.
  • Cleaned a pipeline of over 250+ emails and phones daily concerning purchase, return and shipment of products.
  • Worked as a direct resource to answer client inquiries (phone, email, online).
  • Performed Email Management, Backup Management, User Management, resource Management and Link Monitoring.
  • Supported Business Objects Reporting, Live Chat, Knowledge Base, Email, and Surveys.
  • Return all customer phone calls and emails to ensure all issues are resolved.
  • Receive inbound service requests via Customer Portal, email and telephone.
  • Solved customer problems through email, web conferences and phone.
  • Validate automated Parature entry from email and Portal or enter information received by phone.
  • Have lead the IT infrastructure components which including OS, Networking, Printing, Email, Hardware & Others
  • Assist in the reduction of cost per email contact through preformatted responses, & inbound mail filtering.
  • Provide user support, education and documentation via tickets, email, phone and Wiki/Technote documentation.
  • Create rules hierarchy to avoid misrouting of emails to the wrong departments.
  • Delivered technical expertise to clients via telephone, email, and onsite.
  • KEY ACCOMPLISHMENTS: Initiate service request tickets and onboarding requirements for daily HelpDesk phone calls and emails.
  • Specialized in implementation, troubleshooting and deployment of Cisco Unity voicemail systems and its integrations with other legacy voicemail systems.

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15. Backup

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Here's how Backup is used in Senior Customer Support Engineer jobs:
  • Defined backup and recovery strategies after discussion with business users.
  • Assist in SQL Restores and backups before doing any work to make sure a back out plan is always available.
  • Provided after-hours assistance to support center employees on backup issues beyond their experience.
  • Performed customer audit reviews as required for the purpose of strengthening backup solutions.
  • Spearheaded development and implementation of a comprehensive backup procedure for the LAN.
  • Help the Customers/Clients for planning the Backup and DR Setup.
  • Work with various support groups on issues with backup/recovery infrastructure.
  • Helped customers to prepare backup strategy.
  • Maintain software and infrastructure for data backup and recovery spread among datacenters.
  • Configured and troubleshot SAN hardware on various operating systems and storage software, including other backup software such as Tivoli.
  • Installed backup devices in HPUX servers like DLTs and Tape Libraries.
  • Maintained the backups at the offsite on regular basis.
  • Monitor department information submittals for archiving and storage management, including tape Backup procedures (Veritas).
  • automated backups and kernel builds).

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16. Onsite

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Here's how Onsite is used in Senior Customer Support Engineer jobs:
  • Coordinated and delivered Professional Services such as technical training, remote configuration, installation services and onsite troubleshooting.
  • Coordinate and perform emergency onsite support services as required.
  • Project management of a 100 person support team that implements, designs and provides onsite support for routers and switches.
  • Provided high-level phone and onsite hardware and software technical support to doctors offices, hospitals and other medical facilities.
  • Provide onsite and remote technical support of all Rockwell Collins equipped aircraft in Ohio and Indiana.
  • Provide onsite support for customer upgrade activity, and participate in on call rotation.
  • Offered remote and onsite support to customers concerning their computer problems including software.
  • Provide onsite monitoring of systems during critical tests and launches.
  • Monitored remote onsite Wets parts for stocking inventory.
  • Maintain system software and hardware onsite.
  • Performed onsite deployment of RF units.
  • Represented organization via onsite visits to customers to aid with implementation and issue reduction.
  • Delivered training onsite to clients in use of sign on and personalization of voice files as well as administration of system.
  • Work and support with Account Managers and Onsite Coordinators' with reports, data analytics and problem solving.
  • Assigned to onsite service contract with Intel, Rio Rancho, NM.
  • Provided onsite installation and support for the entire Datapoint product line.
  • Installed, modified and supported (onsite/offsite) complex electronic/electrical, electro-mechanical, pneumatic, chemical and pressurized fluidic systems.

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17. Desktop

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Here's how Desktop is used in Senior Customer Support Engineer jobs:
  • Provided technical support to end users on the network to ensure desktop functionality of various software applications needed for day-to-day operation.
  • Performed desktop support, installation, and upgrades to DEC, Compaq, Apple, HP, and IBM computers.
  • Experience in a customer facing role whether face to face, remote support, phone support or desktop sharing.
  • Trouble shooting Hardware problems in Desktops, Intel Servers, Terminals, DMPS and Line Printers.
  • Provided remote support to IT products-Server, Networking device, Laptop, and Desktop.
  • Interfaced call center with desktop support to pinpoint problem spots - avoiding many delays.
  • Provided general desktop support, web development, and MS Exchange server administration.
  • Support and new solution at customer premises Skills Used Windows NT, 200 Server platforms Novell NetWare and Windows desktop operating system
  • Configure and Deploy New IBM Think Pad T-42 Laptops and IBM 8171NUE Think Centre Desktop Computers.
  • Field Engineer to support Desktop, Multimedia installation and LAN (Novell) implementation.

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18. CRM

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Here's how CRM is used in Senior Customer Support Engineer jobs:
  • Communicated customer issues to Engineering for Development of fixes and resolution using Sales Force CRM and IBM ClearQuest
  • Supported customers in integration with a variety of CRM, ETL, and custom online database clients.
  • Have been the champion for the CRM Support team blog driving content and process surrounding it.
  • Have been working on the above Products in the Multi-Channel Communications software and CRM Analytics suite in Tier 3 Technical Support.
  • Assisted with support/management of Salesforce system used for CRM.
  • Core Responsibilities Provided Tier 2 Support for Microsoft Parature's CRM ticketing System for clients.
  • Configure and manage Camiant CRM solution (Salesforce), including integration with Camiant partners CRM systems.

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19. Voip

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Here's how Voip is used in Senior Customer Support Engineer jobs:
  • Administered TAC VOIP telephony infrastructure; performed all adds, changes, moves, and deletions on a daily basis.
  • Call manager Unified Communication / VoIP design, VOIP Engineer knowledge of H323, SIP and H320 standards.

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20. Solaris

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1 Solaris Jobs

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21. Tcp/Ip

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Here's how Tcp/Ip is used in Senior Customer Support Engineer jobs:
  • Connected several Unix machines on a WAN using TCP/IP over X.25.
  • Well versed with OSI layer for Networking and TCP/IP protocols.

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22. Customer Support Engineers

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Here's how Customer Support Engineers is used in Senior Customer Support Engineer jobs:
  • Led team in development of training materials for newly hired Customer Support Engineers.
  • Provide technical training for junior level Arris Customer Support Engineers.

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23. Internet

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Here's how Internet is used in Senior Customer Support Engineer jobs:
  • Conducted performance monitoring, and configured inter-office email and shared internet access.
  • Provided Project Management and installation services for WAN/LAN integration, Internet applications, Virtual Private Networks and Firewalls.
  • Support users with Lotus Notes E-Mail problems, Network or Internet Connectivity problems.
  • Support various Internet browsers and perform browser testing with various applications.
  • Uninterrupted internet to the customers using broadband (PPPOE).
  • Installed and operated MS Excel, MS Word, MS Access, MS PowerPoint, Outlook and Internet.
  • Provided valuable assistance with the Internet Trailer effort conducted by the United States Information Agency at Fort Dix for Kosovo refugees.
  • Installed VSAT remote terminals for Internet and cyber caf s for 700 users.

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24. Hardware Issues

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Here's how Hardware Issues is used in Senior Customer Support Engineer jobs:
  • Used Github, JIRA, and Zendesk to record, track, and resolve all application and hardware issues.

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25. VPN

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Here's how VPN is used in Senior Customer Support Engineer jobs:
  • Install troubleshoot all calls by phone, modem or VPN connection.
  • Manage customer systems through VPN as a virtual Sysadmin.
  • Maintained Security Profiles for 75+ customers, including Securld and VPN access.

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26. Problem Resolution

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Here's how Problem Resolution is used in Senior Customer Support Engineer jobs:
  • Provide remote technical and application problem resolution and escalation assistance related to Aspect products.
  • Continue to act as focal point for highly complex network problem resolution.
  • Last resort problem resolution, consultative technical support, trend analysis.

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27. Knowledge Base

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Here's how Knowledge Base is used in Senior Customer Support Engineer jobs:
  • Contributed to Knowledge Base repository on Trouble shooting guidelines with how-to documents.
  • Produced knowledge base articles on a regular basis regarding new technical issues that surfaced.
  • Contributed to knowledge base and helped improve product information for the entire company.
  • Create Technical Service Procedures and Knowledge Base entries for internal and external use
  • Created documentation for use on internal and external knowledge bases.

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28. Customer Sites

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Here's how Customer Sites is used in Senior Customer Support Engineer jobs:
  • Travel to customer sites to resolve escalated support issues or implementation of bug fixes.
  • Traveled to customer sites to build-out and stage lab and production equipment.
  • Traveled to customer sites to provide assistance on as-needed basis.
  • Travelled to customer sites for pre-sale consulting, on-location system install and training, and follow-ups.

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1 Customer Sites Jobs

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29. Ethernet

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Here's how Ethernet is used in Senior Customer Support Engineer jobs:
  • Supervised and designed Arcnet and Ethernet cabling.
  • Configured Novell Software to connect PC's on arcnet and ethernet.
  • Installed and configure Novell Lan on arcnet and ethernet.

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30. Customer Base

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Here's how Customer Base is used in Senior Customer Support Engineer jobs:
  • Doubled my department's internal customer base, attracting several future monitoring projects for the department.
  • Develop and maintain strong working relationships with customer base.
  • Delivered remote support and programming of telecommunications products to the AT&T/Lucent customer base.

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31. QA

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Here's how QA is used in Senior Customer Support Engineer jobs:
  • Designed and built a new lab configuration for the Development and SQA groups to certify future SIP Conferencing releases.
  • Interfaced with Engineering, QA and PM to troubleshoot, reproduce, and resolve support incidents.
  • Performed problem re-creations to validate code defects, QA testing for upcoming releases and beta programs.
  • Worked with engineering and QA to aid in the resolution of product issues.
  • Participated in the QA process by validating and reporting bugs reported by customers.
  • Worked directly with engineering and SQA staff testing new hardware and software releases.
  • Performed lab QA duties for resolved escalations and partner integration projects.

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32. TAC

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Here's how TAC is used in Senior Customer Support Engineer jobs:
  • Provide single point of contact for support by acting as liaison between customer and Aspect.
  • Acted as main contact for Customers in my territory.
  • Serve as their primary contact for all technical issues.
  • Develop and deliver training material for customer NTAC groups.
  • Deployed TACACS, utilizing the TAC lab infrastructure.
  • Handled 50 different companies with multiple contacts.
  • Provide break/fix support for all Hitachi customers.
  • Installed and configured all Hitachi storage systems.
  • Developed multiple training models for TAC cross-trainings, which covered multiple Voice products and solutions including CCIE study group.
  • Support enterprise and VLE customers as a member of the Cloud and Datacenter Security team.
  • Monitor, identify, and mitigate live Denial of Service attacks, DDoS.
  • Provided efficient scheduling and administration of Tivoli Workload Scheduler 8.2/8.3 in a TWS End-to-End environment supporting the Production Datacenter environments.
  • Maintained Government contracts Negotiated Government pricing Customer support Heavy customer contact Order entry Maintained contract amendments Liaison for the factory

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33. ATM

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low Demand
Here's how ATM is used in Senior Customer Support Engineer jobs:
  • Steer the monitoring of ATM connectivity to ensure quick reporting of heartbeat failures to support and clients.
  • Assisted application engineering group in test network setup VoIP, ATM, frame relay and ISDN.
  • Deliver support for ATM installers from multiple providers including Diebold, NCR and Burroughs.

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34. SLA

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low Demand
Here's how SLA is used in Senior Customer Support Engineer jobs:
  • Configured data translations and network infrastructure for RNC/BTS/Node-B/BTS wireless sub-systems.
  • Developed and maintained close relationships with key customers to ensure Service Level Agreement (SLA) compliance by all.
  • Assist in SLA of new products by researching new and innovating hardware, software products in the market.
  • Provided enhanced or corrected Portuguese translation to technical writer team for company's knowledge base.
  • Participated in 24/7 on call rotations, met and exceeded all SLA requirements.
  • Strive to maintain agreed upon customer SLA product threshold levels.
  • Maintained, repaired and troubleshoot for all SLA Equipment.
  • Installed SLA Equipment sold by the company.
  • Meet KPI and SLA goals.
  • Provide HW/SW Installation & Support, root cause analysis and SLA maintenance for a the LAN-WAN environment.

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35. New Aviation Systems

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36. Active Directory

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37. LAN

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Here's how LAN is used in Senior Customer Support Engineer jobs:
  • Supported the mathematical forecasting of engine hardware usage rates and developed logistics plans for procurement.
  • Develop and executes contingency plan for network hardware failures including major outages.
  • Project: Chiller plant logic development and commissioning for reciprocating compressor.
  • Instruct clients on interfacing data to General ledger and Accounts Payable for Income Statements and Balance Sheets and related reporting.
  • Traveled to Vietnam, Thailand, Singapore, Philippines, Malaysia, and China to review factories and output.
  • Managed complex environment of Microsoft Exchange and Lotus Notes Mail Servers across sever locations of India with LAN/WAN connectivity.
  • Handle projects end to end, and take lead in planning and implementation.
  • Construct and document Technical Plans of Action for customers and front line support.
  • Provide technical action plans for analyzing and resolving end to end solutions.
  • Oversee the planning, design and implementation of mid-size LAN networks.
  • Provide H/W, S/W and WAN/LAN installation, maintenance and support.
  • Worked out of Field Service office in Lancaster Ca.
  • Plan and Execute the Deployment activity of the product.
  • Involved in planning and preparing customer installation and training.
  • Prepare budget, schedules & project plans.
  • Complete logistics planning for key accounts.
  • Managed Field Service activity for New England Schedule personnel responding to critical situations.
  • Implement disaster recovery and business continuity plan for datacenters.
  • Maintain, sustain and troubleshoot the installed base Planning, coordination and execution of tools migrations and DE installations.
  • Managed installation projects, timelines, and communication of plans, resources, escalations, training, and Billing.

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38. System Administration

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Here's how System Administration is used in Senior Customer Support Engineer jobs:
  • Provided service and system administration for data communications equipment in CLEC's and CO's across the country.
  • Configured HPUX servers with NFS, NIS services.OS tuning on various tunable parameters using SAM (System Administration Manager) utility.
  • Provided system administration for Brite Voice Interactive Voice Response System (IVR).

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39. Technical Assistance

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Here's how Technical Assistance is used in Senior Customer Support Engineer jobs:
  • Resolve all technical assistance questions associated with general user operation and administration of Sentinel Service.
  • Provide technical assistance to computer system users.
  • Train and provide technical assistance to customer basic operation and maintenance of their systems.
  • Provide technical assistance Post-sales support and provide pre-sales solution support for business development managers

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40. External Customers

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Here's how External Customers is used in Senior Customer Support Engineer jobs:
  • Coordinate with internal and external customers as necessary.
  • Assist both internal and external customers by extensive troubleshooting ParTech Point Of Sale equipment over the phone.
  • Provided technical support to internal and external customers for HP products and services.
  • Partnered with internal and external customers to generate action plans and implement.
  • Take ownership of front line support for both internal and external customers.
  • Provide Worldwide Escalation Support and Mentorship for Camiant Policy Control solutions (internal and external customers).

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41. SME

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Here's how SME is used in Senior Customer Support Engineer jobs:
  • Provided input and analysis to safety based risk assessments.
  • Subject matter expert (SME) on APA PsycNET's function for exporting to 3rd party applications.
  • Managed tracked safety issues based on PW and USAF risk assessments and drove mitigation plans to closure.
  • Serve as the company's satellite interference geolocation and spectrum monitoring operations subject matter expert (SME).

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42. Level Support

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Here's how Level Support is used in Senior Customer Support Engineer jobs:
  • Provide 2nd level support on more complex running issues and suggested a permanent fix to reported issues.
  • Provide 3rd level support to all customers with issues through internal ticketing system.
  • Mentored client's internal co-administrator, as well as first level support staff.
  • Provided high-level support for an entire suite of embedded debugging solutions.
  • Second level support to PC-SERVERS and NOVELL NETWARE operating systems.
  • Provide Senior Level Support to level 1 & level 2 support on HOTLINE using WebEx, RDP, Citrix or Phone.

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43. DNS

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Here's how DNS is used in Senior Customer Support Engineer jobs:
  • Installed and configured NIS, NFS, DNS, RARP, LDAP services.
  • KEY RESPONSIBILITY AREAS Installation and configuration servers DNS, ADS, FS, DHCP, WINS in Windows NT4 Servers.

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44. T1

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Here's how T1 is used in Senior Customer Support Engineer jobs:
  • Installed DSL, T1 and other broadband services.
  • Installed, commissioned, maintained DSL, T1, DSO, DS3 and frame relay circuits.
  • Assisted customers with cabling issues on their existing local area networks, coordinate Telco T1 issues within my customer account base.

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45. Oversaw

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46. Verizon

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Here's how Verizon is used in Senior Customer Support Engineer jobs:
  • Supported a high capacity (2000 seat) Contact Center for Verizon Wireless in Albuquerque.

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47. R

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Here's how R is used in Senior Customer Support Engineer jobs:
  • Support Product Development and Code Deployment process from customer interest perspective with documentation of Enhancement Request and Defects.
  • Assist in Development, implementation and presentation of adv technical training within particular product and concentration areas.
  • Provide expert level product support in varied environments to various internal and external organizations.
  • Supervised modifications of customer networks based on lab testing and field experience, which resulted in the reduction of operational costs.
  • Walk business and residential subscribers through the utilization of over 60 different GSM and CDMA handset and PDA features.
  • Worked for 10 years as the On-Site Customer Engineer at the Exxon EUTEC & Data Processing Center in Houston.
  • Provide effective and consistent communication to management, peers and account team in support of customer.
  • Designed, implemented and supported wireless networks for Tier 1 operators around the world.
  • Utilize technical communication skills to explain the operation of the handsets to end users.
  • Team Leader of the Customer Support group responsible for supporting network deployments worldwide.
  • Solved tickets logged by enterprise customers while managing a queue of 20 tickets.
  • Provide work support and guidance to less senior Customer Support Engineers.
  • Take ownership for service and support to internal and external customers.
  • Code Deployment to varied customer firms.
  • Worked with Partners and customers to install, diagnose and repair Interactive Voice Response Systems (IVRs) by Aspect Software.
  • Identify and analyze patterns, trends, and usability obstacles regarding technical issues with Evernote products.
  • Work collaborative with Evernote s commerce departments identifying and solving payment and account related issues.
  • Assist customers creatively, offering solutions for issues related to their Evernote products.
  • Specialized Tier II software application support via Avaya.
  • Assist with configuration of wireless routers from various vendors such as Belkin, D-Link, Netgear, and Linksys.

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48. Software Upgrades

demand arrow
low Demand
Here's how Software Upgrades is used in Senior Customer Support Engineer jobs:
  • Provided guidance and support during software upgrades and project implementations.
  • Configured network management server and performed software upgrades.
  • Have to project management our individual deployments at customer site, which includes scheduling of software upgrades and deployment dates.
  • Assist in QA efforts to expedite software upgrades and enhancements to meet customer specifications.
  • Created PowerPoint documents with screen prints to assist in software upgrades by customer.
  • Performed software upgrades; tracked system performance.
  • Test loading ACA, AC, EC and software upgrades for the BSC and IOGs.

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49. AIX

demand arrow
low Demand
Here's how AIX is used in Senior Customer Support Engineer jobs:
  • Performed system administration for multiple UNIX platforms, SCO, HP-UX, and AIX.
  • Project lead on the migration from an AIX to a Red Hat environment.
  • JOB PROFILE: Primary responsibility was site preparation, installation , configuration and maintenance of RS/6000 systems and AIX operating system.
  • Configured different flavours of Unix like SCO, AT&T , ICL DRS/NX, AIX.

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50. Nortel

demand arrow
low Demand
Here's how Nortel is used in Senior Customer Support Engineer jobs:
  • Represented Nortel to Bell Atlantic (now Verizon), for ISDN and RT-1000 product lines.
  • Assigned accounts include Nortel, Comcast and Cox Cable.)

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Senior Customer Support Engineer Jobs

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20 Most Common Skills For A Senior Customer Support Engineer

Windows XP

13.9%

New Product Development

11.7%

Computer Hardware

11.7%

Technical Support

9.9%

Customer Service

6.8%

Database

5.1%

SCO

4.4%

Trouble Tickets

4.3%

Laser Printers

3.3%

SQL

3.2%

Linux

3.1%

PCS

3.1%

Windows New Technologies

3.0%

Email

2.9%

Backup

2.8%

Onsite

2.6%

Desktop

2.4%

CRM

2.0%

Voip

1.9%

Solaris

1.9%
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Typical Skill-Sets Required For A Senior Customer Support Engineer

Rank Skill
1 Windows XP 9.9%
2 New Product Development 8.4%
3 Computer Hardware 8.4%
4 Technical Support 7.1%
5 Customer Service 4.8%
6 Database 3.6%
7 SCO 3.2%
8 Trouble Tickets 3.1%
9 Laser Printers 2.4%
10 SQL 2.3%
11 Linux 2.3%
12 PCS 2.2%
13 Windows New Technologies 2.1%
14 Email 2.1%
15 Backup 2.0%
16 Onsite 1.9%
17 Desktop 1.7%
18 CRM 1.5%
19 Voip 1.4%
20 Solaris 1.4%
21 Tcp/Ip 1.4%
22 Customer Support Engineers 1.4%
23 Internet 1.3%
24 Hardware Issues 1.3%
25 VPN 1.1%
26 Problem Resolution 1.1%
27 Knowledge Base 1.1%
28 Customer Sites 1.1%
29 Ethernet 1.0%
30 Customer Base 1.0%
31 QA 1.0%
32 TAC 1.0%
33 ATM 0.9%
34 SLA 0.9%
35 New Aviation Systems 0.9%
36 Active Directory 0.9%
37 LAN 0.9%
38 System Administration 0.9%
39 Technical Assistance 0.9%
40 External Customers 0.9%
41 SME 0.8%
42 Level Support 0.8%
43 DNS 0.8%
44 T1 0.7%
45 Oversaw 0.7%
46 Verizon 0.7%
47 R 0.7%
48 Software Upgrades 0.7%
49 AIX 0.7%
50 Nortel 0.7%
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35,173 Senior Customer Support Engineer Jobs

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