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Job outlook for senior customer support engineers in the United States
Senior customer support engineer job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected senior customer support engineer job growth rate is 10% from 2018-2028.
About 83,100 new jobs for senior customer support engineers are projected over the next decade.
Senior customer support engineer salaries have increased 9% for senior customer support engineers in the last 5 years.
There are over 14,912 senior customer support engineers currently employed in the United States.
There are 115,694 active senior customer support engineer job openings in the US.
The average senior customer support engineer salary is $104,935.
Are senior customer support engineer jobs in demand?
Senior customer support engineer job and salary trends over time
Senior customer support engineer jobs over time
Senior customer support engineer job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 14,912 | 0.00% |
| 2020 | 18,014 | 0.01% |
| 2019 | 3,614 | 0.00% |
| 2018 | 10,633 | 0.00% |
| 2017 | 10,348 | 0.00% |
Average senior customer support engineer salary over time
Senior customer support engineer salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $104,935 | $50.45 | +3.4% |
| 2024 | $101,477 | $48.79 | +2.3% |
| 2023 | $99,180 | $47.68 | +1.5% |
| 2022 | $97,682 | $46.96 | +1.7% |
| 2021 | $96,086 | $46.20 | +1.6% |
Senior customer support engineer jobs by state
Most common states for senior customer support engineers
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 658 | 95% |
| 2 | Washington | 7,405,743 | 2,040 | 28% |
| 3 | Virginia | 8,470,020 | 2,270 | 27% |
| 4 | South Dakota | 869,666 | 215 | 25% |
| 5 | Maryland | 6,052,177 | 1,413 | 23% |
| 6 | Colorado | 5,607,154 | 1,252 | 22% |
| 7 | Massachusetts | 6,859,819 | 1,433 | 21% |
| 8 | North Dakota | 755,393 | 156 | 21% |
| 9 | California | 39,536,653 | 8,002 | 20% |
| 10 | Utah | 3,101,833 | 626 | 20% |
| 11 | New Mexico | 2,088,070 | 423 | 20% |
| 12 | Oregon | 4,142,776 | 772 | 19% |
| 13 | New Hampshire | 1,342,795 | 256 | 19% |
| 14 | Delaware | 961,939 | 186 | 19% |
| 15 | Missouri | 6,113,532 | 1,123 | 18% |
| 16 | Michigan | 9,962,311 | 1,686 | 17% |
| 17 | Arkansas | 3,004,279 | 505 | 17% |
| 18 | Vermont | 623,657 | 105 | 17% |
| 19 | South Carolina | 5,024,369 | 783 | 16% |
| 20 | Rhode Island | 1,059,639 | 170 | 16% |
Most common cities for senior customer support engineers
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Tewksbury | 1 | 3% | $109,129 |
| 2 | Lenexa | 1 | 2% | $93,763 |
| 3 | Baltimore | 1 | 0% | $92,335 |
| 4 | Fremont | 1 | 0% | $123,410 |
| 5 | Orlando | 1 | 0% | $79,531 |
| 6 | San Jose | 1 | 0% | $123,168 |
Senior Customer Support Engineer job outlook: Expert opinions
Our panel of senior customer support engineer experts
University of West Florida
University of Colorado at Colorado Springs
University of New Hampshire
Kennesaw State University
Dr. Thomas Gilbar Ph.D.
Chair and LecturerUniversity of West Florida
Electrical and Computer Engineering
What hard/technical skills are most important for Senior Customer Support Engineers?
Dr. Thomas Gilbar Ph.D.: There are quite a few hard/technical skills that are important for Computer Engineers. We've found a lot of managers are looking for comfort in a variety of programming languages, including C++, C#, Java, Python, etc. Also, try to have a background in a variety of operating systems (certainly windows and mac, but also having experience on Apple iOS, Android, and even Linux will give you a leg up on the competition). Having at least some experience in data/cyber security is also important these days. On the hardware side, programming and applying microcontrollers and VHDL/Verilog programming are extremely important. VLSI design is also a nice addition to skill sets, though in most cases, not a deal-breaker. Circuit and electronic design are also very important skills to supplement your microcontroller skills.
Dr. T.S. Kalkur
Department ChairUniversity of Colorado at Colorado Springs
Electrical and Computer Engineering Department
What experience really stands out on Senior Customer Support Engineer resumes?
Dr. T.S. Kalkur: Internship experience and tools used in design.
Marc Lessard
ProfessorUniversity of New Hampshire
Physics and Astronomy Department and Space Science Center
What experience really stands out on Senior Customer Support Engineer resumes?
Marc Lessard: Students who have been significantly involved in research projects have a distinct advantage over those who haven't. Those who began such work (which is typically paid) as sophomores or juniors often will have played a significant role in these real-world research efforts, which can be very different than what might be tackled as part of a capstone project.
Written and oral presentation skills are also essential!
What experience really stands out on Senior Customer Support Engineer resumes?
Adeel Khalid Ph.D.: It is the age of diversity. A graduate can stand out when their resume shows a broad portfolio of experiences. In addition to a solid academic record, students who demonstrate that they can take on challenging tasks and work beyond a degree's basic requirements are more likely to be successful. I advise students to get involved in various activities, including undergraduate research projects, student design competitions, student organizations, internships, co-ops, etc. All of these should be highlighted on the resume. When a recruiter sees an overview of a student that shows relevant work experience in the form of work-study, internships, or co-op or research, their resume automatically comes to the top of the pile.