What is a senior customer support technician and how to become one

Key steps to become a senior customer support technician

1. Explore senior customer support technician education requirements

   Most common senior customer support technician degrees

   Bachelor's

   54.1 %

   Associate

   30.1 %

   High School Diploma

   7.5 %

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2. Start to develop specific senior customer support technician skills

   Skills	Percentages
   Data Entry	24.27%
   Direct Supervision	20.91%
   Customer Inquiries	15.31%
   Customer Issues	13.93%
   Customer Support	10.27%

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3. Complete relevant senior customer support technician training and internships

   Accountants spend an average of 3-6 months on post-employment, on-the-job training. New senior customer support technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a senior customer support technician based on U.S. Bureau of Labor Statistics data and data from real senior customer support technician resumes.

4. Research senior customer support technician duties and responsibilities

   • Serve as a SME and the main point of contact when agents and other leads have questions.
   • Test and troubleshoot product functionality to identify insufficiencies and offer alternatives.
   • Create and publish on SharePoint documentation of troubleshooting, resolution, installation and maintenance of hardware and software problems.
   • Test and troubleshoot product functionality to identify insufficiencies and offer alternatives.

5. Apply for senior customer support technician jobs

   Now it's time to start searching for a senior customer support technician job. Consider the tips below for a successful job search:

   1. Browse job boards for relevant postings
   2. Consult your professional network
   3. Reach out to companies you're interested in working for directly
   4. Watch out for job scams