Senior customer support technician demographics and statistics in the US
Senior customer support technician demographics research summary. Zippia estimates senior customer support technician demographics and statistics in the United States by using a database of 30 million profiles. Our senior customer support technician estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about senior customer support technicians after extensive research and analysis:
- There are over 8,336 senior customer support technicians currently employed in the United States.
- 37.0% of all senior customer support technicians are women, while 63.0% are men.
- The average senior customer support technician age is 42 years old.
- The most common ethnicity of senior customer support technicians is White (55.2%), followed by Hispanic or Latino (16.9%), Asian (11.9%) and Black or African American (10.1%).
- In 2022, women earned 97% of what men earned.
- 11% of all senior customer support technicians are LGBT.
- Senior customer support technicians are 50% more likely to work at private companies in comparison to public companies.
On this page
Senior customer support technician demographics by:
Senior customer support technician gender statistics
37.0% of senior customer support technicians are women and 63.0% of senior customer support technicians are men.
- Male, 63.0%
- Female, 37.0%
Senior customer support technician gender ratio
| Gender | Percentages |
|---|---|
| Male | 63.0% |
| Female | 37.0% |
Senior customer support technician gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$99,821
Female income
$97,255
Senior customer support technician gender ratio over time
This data breaks down the percentage of men and women in senior customer support technician positions over time. Currently, 37.0% of senior customer support technicians are female.
Senior customer support technician gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 56.75% | 43.25% |
| 2011 | 57.93% | 42.07% |
| 2012 | 59.68% | 40.32% |
| 2013 | 60.32% | 39.68% |
| 2014 | 60.79% | 39.21% |
| 2015 | 62.97% | 37.03% |
| 2016 | 63.14% | 36.86% |
| 2017 | 63.03% | 36.97% |
| 2018 | 63.93% | 36.07% |
| 2019 | 62.31% | 37.69% |
| 2020 | 62.93% | 37.07% |
| 2021 | 63.00% | 37.00% |
Senior customer support technician related jobs gender ratio
We compared senior customer support technicians with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Senior Customer Support Technician | 63% | 37% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Senior customer support technician demographics by race
The most common ethnicity among senior customer support technicians is White, which makes up 55.2% of all senior customer support technicians. Comparatively, 16.9% of senior customer support technicians are Hispanic or Latino and 11.9% of senior customer support technicians are Asian.
- White, 55.2%
- Hispanic or Latino, 16.9%
- Asian, 11.9%
- Black or African American, 10.1%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.5%
Senior customer support technician race
| Senior customer support technician race | Percentages |
|---|---|
| White | 55.2% |
| Hispanic or Latino | 16.9% |
| Asian | 11.9% |
| Black or African American | 10.1% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.5% |
Senior customer support technician race and ethnicity over time
See how senior customer support technician racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Senior customer support technician race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.80% | 10.58% | 8.50% | 13.98% |
| 2011 | 64.50% | 10.67% | 8.64% | 13.48% |
| 2012 | 63.23% | 10.90% | 8.89% | 14.12% |
| 2013 | 62.16% | 10.14% | 9.70% | 14.50% |
| 2014 | 61.88% | 10.36% | 9.35% | 15.21% |
| 2015 | 61.78% | 9.82% | 10.53% | 15.09% |
| 2016 | 61.57% | 9.78% | 10.50% | 14.99% |
| 2017 | 60.79% | 9.45% | 10.96% | 15.39% |
| 2018 | 60.90% | 9.40% | 11.05% | 15.12% |
| 2019 | 59.09% | 9.33% | 11.75% | 16.25% |
| 2020 | 57.05% | 9.90% | 11.53% | 16.41% |
| 2021 | 55.19% | 10.13% | 11.90% | 16.95% |
Senior customer support technician wage gap by race
According to our data, asian senior customer support technicians have the highest average salary compared to other ethnicities. Black or african american senior customer support technicians have the lowest average salary at $95,605.
| Ethnicity | Salary |
|---|---|
| Unknown | $97,102 |
| White | $98,908 |
| Black or African American | $95,605 |
| Asian | $110,767 |
| Hispanic or Latino | $97,444 |
Average senior customer support technician age
See how the average age of senior customer support technicians varies based on ethnicity and gender.
Male
Female
Senior customer support technician age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Senior customer support technician age breakdown
The average age of senior customer support technicians is 40+ years years old, representing 56% of the senior customer support technician population.
Senior customer support technician age breakdown
| Senior Customer Support Technician Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Senior customer support technician educational attainment
The most common degree for senior customer support technicians is bachelor's degree, with 54% of senior customer support technicians earning that degree. The second and third most common degree levels are associate degree degree at 30% and associate degree degree at 8%.
- Bachelor's, 54%
- Associate, 30%
- High School Diploma, 8%
- Master's, 4%
- Other Degrees, 4%
Senior customer support technicians by degree level
| Senior customer support technician degree | Percentages |
|---|---|
| Bachelor's | 54% |
| Associate | 30% |
| High School Diploma | 8% |
| Master's | 4% |
| Other Degrees | 4% |
Senior customer support technician jobs you might like
Senior customer support technician wage gap by degree level
According to the data, senior customer support technicians with a Master's degree earn more than those without, at $117,316 annually. With a Doctorate degree, senior customer support technicians earn a median annual income of $111,729 compared to $101,256 for senior customer support technicians with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $117,316 |
| High School Diploma or Less | $90,179 |
| Bachelor's Degree | $101,256 |
| Doctorate Degree | $111,729 |
| Some College/ Associate Degree | $92,251 |
Senior customer support technician employment statistics
Most senior customer support technicians work for a private in the technology industry.
Company size where senior customer support technicians work
Below, you can see the size of companies where senior customer support technicians work.
Senior customer support technician jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 6% |
| 100 - 500 employees | 17% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 30% |
| > 10,000 employees | 37% |
Senior customer support technician jobs by company type
Employees with the senior customer support technician job title have their preferences when it comes to working for a company. For instance, most senior customer support technicians prefer to work at private companies over public companies.
Senior customer support technician jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 47% |
| Private | 50% |
| Government | 2% |
Senior customer support technician jobs by industry
The most common industries for senior customer support technicians are technology, telecommunication and finance.
Senior customer support technician industry statistics
| Industry | Percentages |
|---|---|
| Technology | 26% |
| Fortune 500 | 20% |
| Telecommunication | 10% |
| Finance | 10% |
| Professional | 7% |
| Manufacturing | 6% |
| Health Care | 5% |
| Media | 3% |
| Utilities | 2% |
| Start-up | 1% |
| Education | 1% |
| Transportation | 1% |
| Government | 1% |
| Energy | 1% |
| Construction | 1% |
| Internet | 1% |
| Retail | 1% |
| Insurance | 1% |
Senior customer support technician turnover and employment statistics
Senior customer support technician unemployment rate over time
The unemployment rate for senior customer support technicians between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Senior customer support technician unemployment rate by year
| Year | Senior customer support technician unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average senior customer support technician tenure
The average senior customer support technician stays at their job for 1-2 years, based on the 253 senior customer support technicians resumes in Zippia's database.
Senior customer support technician tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 15% |
| 1-2 years | 28% |
| 3-4 years | 19% |
| 5-7 years | 20% |
| 8-10 years | 9% |
| 11+ years | 9% |
Senior customer support technician LGBT ratio compared to similar jobs
Review the percent of senior customer support technicians that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Telecommunications Network Analyst | 7.31% | 24,172 |
| Business Analyst-Product Owner | 8.42% | 175,034 |
| Software Engineering Supervisor | 8.46% | 244,884 |
| Network Security Analyst | 8.59% | 82,954 |
| Mainframe Systems Administrator | 9.03% | 105,003 |
| Quality Analyst/Technical Writer | 10.54% | 147,649 |
| Senior Customer Support Technician | 10.88% | - |
Similar senior customer support technician jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Telecommunications Network Analyst | 7.31% | 24,172 |
| Business Analyst-Product Owner | 8.42% | 175,034 |
| Software Engineering Supervisor | 8.46% | 244,884 |
| Network Security Analyst | 8.59% | 82,954 |
| Mainframe Systems Administrator | 9.03% | 105,003 |
| Quality Analyst/Technical Writer | 10.54% | 147,649 |
Foreign languages spoken by senior customer support technicians
The most common foreign language among senior customer support technicians is Spanish at 55.6%. The second-most popular foreign language spoken is French at 22.2% and Portuguese is the third-most popular at 11.1%.
- Spanish, 55.6%
- French, 22.2%
- Portuguese, 11.1%
- Carrier, 11.1%
Senior customer support technician languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 55.6% |
| French | 22.2% |
| Portuguese | 11.1% |
| Carrier | 11.1% |
