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The differences between senior delivery managers and senior service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a senior delivery manager and a senior service manager. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $116,570 average annual salary of a senior delivery manager.
The top three skills for a senior delivery manager include project management, cloud and business development. The most important skills for a senior service manager are project management, client relationships, and business development.
| Senior Delivery Manager | Senior Service Manager | |
| Yearly salary | $116,570 | $129,065 |
| Hourly rate | $56.04 | $62.05 |
| Growth rate | 16% | 16% |
| Number of jobs | 145,791 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 68% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
Senior delivery managers are experienced professionals who manage team members and their work schedules so that they can facilitate the timely production of software and other computer products. These managers are required to conduct project risk assessments and management to identify and correct significant problems on major information technology projects. They must maintain the process improvement plan for all the ongoing development projects and provide support to their IT systems. Senior delivery managers must also manage the career development and performance management for teams in the engineering, quality assurance (QA), and client delivery sections.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Senior delivery managers and senior service managers have different pay scales, as shown below.
| Senior Delivery Manager | Senior Service Manager | |
| Average salary | $116,570 | $129,065 |
| Salary range | Between $87,000 And $154,000 | Between $92,000 And $179,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Virginia | California |
| Best paying company | Genentech | NVIDIA |
| Best paying industry | Technology | Professional |
There are a few differences between a senior delivery manager and a senior service manager in terms of educational background:
| Senior Delivery Manager | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between senior delivery managers' and senior service managers' demographics:
| Senior Delivery Manager | Senior Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 74.8% Female, 25.2% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 5.7% Unknown, 5.1% Hispanic or Latino, 8.5% Asian, 19.9% White, 60.7% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |