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Become A Senior Desktop Analyst

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Working As A Senior Desktop Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

Example Of What A Senior Desktop Analyst does

  • Image, deploy and update computers using Altiris Deployment Console.
  • Supported and used Active Directory.
  • Managed six users on the helpdesk/desktop team as the primary lead.
  • Utilize JAMF Casper Software Suite for imaging Macintosh computers and integrating them into the domain.
  • Support Macintosh computers using Apple Remote Desktop.
  • Provided hardware support on HP and DELL laptops and Desktop configurations.
  • Created and maintained our own PC image server utilizing Ghost.
  • Used Application compatibility tool kit for creating shims for windows 7 machines.
  • Create and delete user accounts in Microsoft Exchange server 2010
  • Handle 90 percent or more of all vpn issues that come through our region.
  • Trained and certified in EOC (Emergency Operations Center) / satellite setup, troubleshooting and maintenance.
  • Implemented various network infrastructures to include; VOIP, data, printers and faxing capabilities.
  • Transferred to Desktop Support Level 2.
  • Handle the efficient escalation of customer service and support issues to the Tier 3 support team.
  • Upgraded company computers from Win- dows 2000 to Windows XP.
  • Manage daily activities of the Technical support staff that covers 24 x 7.
  • Troubleshooted and repaired hardware and network related issues.
  • Moved and or backup client profile.
  • Configure and setting up PCs, printers, scanners, label makers and palm pilots.
  • Supported Windows 7, XP and Apple OS X operating systems.

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How To Become A Senior Desktop Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Senior Desktop Analyst jobs

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Senior Desktop Analyst Demographics

Gender

  • Male

    87.9%
  • Female

    9.3%
  • Unknown

    2.7%

Ethnicity

  • White

    75.1%
  • Hispanic or Latino

    11.0%
  • Asian

    9.1%
  • Unknown

    3.6%
  • Black or African American

    1.2%
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Languages Spoken

  • Bosnian

    33.3%
  • Serbian

    33.3%
  • Croatian

    33.3%

Senior Desktop Analyst

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Senior Desktop Analyst Education

Senior Desktop Analyst

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Top Skills for A Senior Desktop Analyst

LaptopsRemoteDesktopPCActiveDirectoryVPNSetupDesktopSupportWindowsXPCustomerServiceTroubleshootComputerHardwareBackupSccmTechnicalSupportOSSymantecGhostHelpdeskCitrixUserAccountsMac

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Top Senior Desktop Analyst Skills

  1. Laptops
  2. Remote Desktop
  3. PC
You can check out examples of real life uses of top skills on resumes here:
  • Develop and maintain standard configurations for Windows and Macintosh workstations and laptops.
  • Use remote desktop tools to troubleshoot remotely any outstanding issues.
  • Diagnosed, troubleshooted and repaired computer hardware, software and networking issues on PCs, servers, peripherals and related equipment.
  • Used Active Directory to provide password resets and lockouts for end users.
  • Manage and distribute Virtual Private Network (VPN) tokens to all employees within the North American Business Unit.

Top Senior Desktop Analyst Employers