Senior desktop engineer job description

Beyond Finance is a next generation financial services company. Our goal is to provide financial peace of mind to our clients by giving them simple and transparent financial products that are customized to their individual circumstances.

We're in constant pursuit of new collaborators that will help us get to the next level. Our workforce includes celebrated, diverse talents working towards the common objective of developing something transformational for the debt relief industry.

Our team spirit and culture are what set us apart as a company. We love what we do, and we have fun doing it.
About the Role

The Senior Desktop Engineer is responsible for managing the technology infrastructure environment at Beyond. The individual will help manage computers, network, phone system, call center, security, and facilities related to technology. He/she will support administration in Cloud and LAN/WAN environments. They will perform a variety of maintenance, support, installation, and troubleshooting tasks to enable local and remote users.

The hire will assist in planning and development of network resources, documentation of procedures and IT infrastructure. This position is responsible for researching, planning, building, deploying and improving solutions within the overall call center ecosystem including phone & messaging platforms, location(s) to support our business operations.

What You'll Do

Provide hands-on system administration support, system maintenance, and operations support. Administer & integrate JumpCloud, Google Workspace, Slack, O365 and other SaaS products. Assist, support and troubleshoot wired and wireless networks using tools like Rapid7, PRTG and 1000Eyes for WFH environment. Analyze SIP Logs and network parameters to optimize voice traffic. Scripting and system automation: PowerShell - windows computers, Google GAM, JumpCloud commands, for account provisioning / deprovisioning Amazon AWS - IAM roles, S3 buckets and permissioning, alerting and notifications Security awareness and best practices (across all products and environments) Support internal team members with system issues. Perform 3rd level user support for desktop support (as needed) Manage network servers and technology tools, troubleshoot SaaS issues and outages Monitor performance and maintain systems Create new IT Knowledge Base articles and/or user instructions as needed Upgrade systems with new releases and patches, document and communicate changes All other tasks as assigned


What We Look For


Bachelor's degree in Computer Science or equivalent experience 5+ years progressive experience as a System Administration. Capacity needs to be small/medium sized organization with a structured IT department Preferred Skill Requirements Experiences in configuring and managing Cloud Hosted business solutions, including Salesforce.com, JumpCloud, Google Suite, Office 365, AWS, etc. Any Microsoft certification



Why join us?


We are looking for great people to join a fast-paced, growing, and innovative business. For eligible fulltime employees, we offer:

Considerable employer contributions for health, dental and vision programs Generous personal time-off 401(K) match Merit advancement opportunities Career development & training

More importantly, our team spirit and culture are what really sets us apart as a company. We're a world-class company that loves what we do...and we have fun doing it!

Under the California Consumer Privacy Act ("CCPA"), Beyond Finance is informing California residents who are our job applicants, contractors or prospective employees (together "job applicants") about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.

*Beyond Finance is an equal opportunity Employer*

Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance Finance and HR teams. No placement fee will be paid to any third party unless such a request has been made by the Beyond Finance HR team.

Staples is focused on our customer and our community. As a **Sr Desktop Engineer (Technical Analyst III)** for Staples, you will join a team of consultants, engineers, and analysts tasked with designing, implementing, and providing ongoing management of technology-based solutions in support of the US Retail business unit. You will have a demonstrated background in automating IT solutions for the purpose of zero touch implementations, solid scripting skills, experience with client management tools, application packaging, evaluating technology, understand management of systems in distributed environments, familiarity with data security standards in a regulated industry, be a jack of all trades, have an analytical mind to be able to solve complex issues and enjoys evaluating new technologies.

Our people are the heart of our success and we believe in collaboration, curiosity, and continuous learning in all that we think, create, and do. We are investing in our people and our stores, empowering our people to learn, grow and deliver. Come be a part of a team that's leading the way in a new era of working and living.

+ Leads in the design and implementation of solutions to support operational and customer facing systems, i.e., retail point-of-sale, desktops, server, kiosks, and mobile devices

+ Script automate build processes and application installations for the purposes of zero touch implementations.
+ Packages applications for distribution via client management tools

+ Ability to research windows platform-based solutions that result in the hardening of systems for a more secure environment.

+ Provides 3rd level technical support for store retail technology including hardware and software

**Qualifications**

**Get great perks.**

+ Generous amount of paid time off

+ 401(k) plan with a company match, medical, dental, vision, life, and disability insurance, and many more benefits

+ Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

+ On-site, discounted childcare, fitness center and dry cleaners in Framingham, MA corporate office

**Essential skills and experience:**

+ Bachelor's Degree or 5-7 years of equivalent work experience.

+ Minimum 3-5 years' experience managing and supporting Windows desktops - registry, profiles, services and components, file system and application compatibility in an enterprise environment

+ Experience with SAFe (Scaled Agile Framework) methodologies (PI Planning, Scrum, Kanban) and tools (JIRA) used to identify, prioritize, execute, and measure work

+ Working knowledge with scripting languages - PowerShell, VBScript, Batch

+ Minimum 3-5 years' experience working with endpoint client management tools including Microsoft System Center Configuration Manager (SCCM)

+ Experience working with application packaging tools; Flexera AdminStudio, Wise Package Studio

**Preferred skills and experience:**

+ Experience with Mobile Device Management platforms like VMWare Workspace One (AirWatch)

+ Working knowledge of PCI and PII requirements or experience working in a highly regulated industry such as Retail, Medical, Finance etc.

+ Experience with SDLC and/or Agile SAFe project methodologies

+ Experience with C#, .NET, Visual Basic or any other object-oriented programming language

\#LI-ML1

**_Click to learn more about the employee benefits, programs and perks offered at Staples._**

_Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._

Welcome to QHR Health!

At QHR Health, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The QHR Health difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. QHR Health's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with QHR Health, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

QHR Health's corporate headquarters is located in Brentwood, TN. For more information, visit www.qhr.com.

We are seeking a Level II Desktop Engineer - responsible for workstation standards, deployment, day to day break-fix and preventative maintenance; to include client software and SaaS services for QHR Health corporate resources. Responsible for new equipment staging, refresh of existing workstations and ongoing deployment activities.

Duties and Responsibilities:

• Provide reactive level 2 and 3 onsite desktop and application support services to end users
• Troubleshoot and resolve incidents relating to Desktop operating systems and mobile devices
• Repair hardware and peripheral faults in conjunction with warranty providers
• Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs
• Operate cohesively with the service desk team to maintain service levels
• Escalate all critical and high priority incidents to line and senior management
• Report recurring incidents to problem analyst teams and line management
• Proactively contribute to service improvement initiatives
• Provide technical expertise and assistance on project assignments

Knowledge, Skills, and Abilities:

• Must have excellent customer facing skills and be well presented
• Must be assertive, confident, positive and professional
• Ability to engage and communicate effectively with colleagues and customers alike
• Highly organized with the ability to adapt to different working environment seamlessly
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices
• Must be able to work alone and unsupervised, taking the initiative when necessary
• Ability to document processes and create efficiencies in the service delivery processes
• Excellent interpersonal and communication skills
• Ability to effectively solve technical issues autonomously or as a part of the team