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Top 50 Senior Desktop Engineer Skills

Below we've compiled a list of the most important skills for a Senior Desktop Engineer. We ranked the top skills based on the percentage of Senior Desktop Engineer resumes they appeared on. For example, 9.0% of Senior Desktop Engineer resumes contained Windows XP as a skill. Let's find out what skills a Senior Desktop Engineer actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Desktop Engineer:

1. Windows XP

demand arrow
high Demand
Here's how Windows XP is used in Senior Desktop Engineer jobs:
  • Implemented Windows Operating System upgrades from Windows 2000 to Windows XP Professional for 1000+ HP and Dell Laptops and Desktops.
  • Lead a migration team that refreshed and migrated FHWA users to the new Windows XP/ Office 2003 Core image.
  • Performed OS and software upgrades, patches and On-call support for Windows XP, Vista & Win 7.
  • Support Dell desktops and laptops using Windows XP, Microsoft Office 2003, and Lotus Notes 6.5.
  • Upgraded operating system on workstations and laptops from Windows XP to Windows 7.
  • Managed hospital project for migrating from Windows XP to Windows 7.
  • Upgraded all workstations to Windows XP from Windows 98.
  • Migrated desktop environment from Windows XP to Windows 7.
  • Maintained Windows XP global standard image.
  • Supported Windows Server 2000, Windows 2000, Windows XP, and Windows 98.
  • Designed and implemented Hardware Independent Imaging using Altiris deployment Solution for HP and Dell Workstations, for Windows XP Professional.
  • Performed Windows XP, 2000 and NT roll out on desktop and laptop computer using Symantec Ghost Cast Server.
  • Project Lead for laptop roll-outs including the creation of Windows XP and Windows 7 Images using imagex.
  • Served as team lead supporting the Comet migration from Novell to Windows XP and Exchange.
  • Performed black box, hardware and software benchmark testing on Windows XP platform.
  • Project successfully deployed Windows 7 before Windows XP end of support.
  • Migrated from Lehman/Barclays environment to a standalone Neuberger Windows XP desktop platform.
  • Define and maintain packaging standards for windows XP, windows server 2003, citrix servers, windows server 2003 64 bit.
  • Lead engineer in the PC refresh projects moving from Windows XP to Windows 7 for over 3000 PC's.
  • Maintained legacy SQL logon database for Windows XP logon script.

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2. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Senior Desktop Engineer jobs:
  • Provided resolution for any software and hardware issues that PC Support could not solve or needed additional assistance in.
  • Performed break fix on all hardware issues as they arise.

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3. Active Directory

demand arrow
high Demand
Here's how Active Directory is used in Senior Desktop Engineer jobs:
  • Worked closely with management on projects to implement Active Directory and Local Group Polices to enforce security requirements.
  • Maintained a Windows Active Directory environment including security/distribution groups and internal/external users.
  • Created and administers new accounts in Active Directory and managed security permissions.
  • Administered Active Directory and custom Company Intranet Portal.
  • General Active Directory Health monitoring and Database Management.
  • Created security groups in active directory.
  • Implemented process for creating a software library, version control, and maintenance of Active Directory DFS structure for all applications.
  • Redesigned and managed implementation of Active Directory permissions on Security groups to best suit each groups access.
  • Build, maintain, pilot, and troubleshoot Active Directory group policies which affect company workstations.
  • Work with Security and Active Directory teams to improve workstation and end user security.
  • Add and created accounts for new users and group using 2003/2008 Active Directory.
  • Created and maintained 1200 user network accounts in an Active Directory setting.
  • Migrate 3800 accounts to Active Directory/ Exchange 2007 with the aid of PowerShell
  • Resolve issues related to account lockouts, printer, and active directory.
  • Created and managed Active Directory Group Policies for all global workstations.
  • Used active roles tool to administer objects in Active Directory.
  • Created users and contacts in active directory.
  • Manage Active Directory user objects.
  • Utilize PowerShell to configure roles and features of Microsoft products Troubleshoot issues related to Active Directory topology.
  • Add, delete, or move computer hostnames within Active Directory.

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1 Active Directory Jobs

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4. Remote Access

demand arrow
high Demand
Here's how Remote Access is used in Senior Desktop Engineer jobs:
  • Installed PKI Certificates for secure web base applications and remote access, installed secure Wireless and WiFi.
  • Installed and supported Remote Access over WAN and modem.
  • Provided and administered remote access via RSA SecurID.
  • Utilized pcAnywhere, Altiris and Netmeeting for remote access and support.

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1 Remote Access Jobs

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5. Desktop

demand arrow
high Demand
Here's how Desktop is used in Senior Desktop Engineer jobs:
  • Administer File and Print servers remotely utilizing Remote Desktop.
  • Assist users remotely utilizing DameWare or Remote Desktop.
  • Provide level 2 and desk-side support for devices including desktops, laptops, printers, scanners, and mobile devices.
  • Provided desktop operating system builds and upgrades for Win XP, Win 7 64, and Win 8.
  • Enhance experience in desktop security and configuration management through Group Policy Objects (GPO).
  • Installed software, patches and updates on servers and desktops using WSUS.
  • Supported Compaq and HP desktops, and IBM and HP laptops.
  • Create and maintain Ghost Images for all customer desktops and laptops.
  • Act as the Desktop Engineer point of contact for office moves.
  • Set up Cisco Wireless on laptops and desktops.
  • Provided tier 3 support for desktop systems.
  • Installed and configured new servers and desktops.
  • Create Images for desktops and laptops.
  • Image new laptops/desktops using SCCM.
  • Project time tracking Desktop Support.
  • Maintain computer desktop environment by analyzing requirements, planning, and implementing desktop rollout projects; installing hardware and software solutions.
  • Installed Images to user's desktop using ris server, and Norton ghost.
  • Created custom HTML applications (HTAs) for desktop and server usage.
  • Diagnose NT desktop systems application and operating system problems.
  • Cleaned laptops and desktops of spyware, malware or malicious software to maximize system performance.

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6. PCS

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high Demand
Here's how PCS is used in Senior Desktop Engineer jobs:
  • Analyzed and resolved complex hardware and software problems associated with desktop, laptop PCs and peripherals.
  • Install IAVA patches as required by DOD on all customer PCs.
  • Planned and participated in replacement of sites 160 PCs.
  • Repair and or/replace PCs and parts as necessary.
  • Deploy new PCs from manufacturer after imaging.
  • Apply patches and upgrade LANDesk software as needed on both the servers and end user PCs.

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7. Laptops

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high Demand
Here's how Laptops is used in Senior Desktop Engineer jobs:
  • Perform asset management duties of all Dell desktops and laptops that include receiving and deploying computers and maintaining accurate hardware/software inventories.
  • Developed a Standard Hardware platform for all PC's, Laptops, Printers and All Software.
  • Planned and scheduled hardware moves/deployment [desktops, laptops, printers, and additional peripherals.]
  • Create and maintain standard image that is used on all firm provided laptops.
  • Standardized and maintained Image for the different types of hardware desktops and laptops.
  • Image and repair desktops, laptops, and multiple vendor hardware components.
  • Performed hardware upgraded on existing Dell and HP Laptops and desktops.
  • Fix and image desktops/laptops that come in and out of stock.
  • Help Desk support for Microsoft Windows based computers and laptops.
  • Refreshed and upgraded select Desktop/Laptops that reached end of life.
  • Managed enterprise support for Mac workstations and laptops.
  • Managed devices and off-domain laptops with SCCM 2012.
  • Set up and configure VPN access on laptops.
  • Utilize Ghost Imaging desktops and laptops.
  • Set up desktops/laptops systems for user.
  • Supported HP printers, Compaq desktops, Dell desktops, Latitude and Armada series laptops as well..
  • Install, configure, & assist users with Symantec Endpoint Encryption on issued laptops.
  • Assist with support for Dell & IBM desktop and laptops systems companywide.
  • Configure & assist with VTC equipment, telepresence systems, laptops, & smartboards for meetings & conferences.
  • Add printers to the print server and stand alone desktops and laptops.

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8. Sccm

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high Demand
Here's how Sccm is used in Senior Desktop Engineer jobs:
  • Work with corporate security to mitigate security vulnerabilities on workstations by packaging and deploying updates as needed with SCCM 2012.
  • Keep the software library update to date and modified it to meet the new format for SCCM 2012.
  • Design, install, and configure SCCM 2012 for a single site server and remote distribution/PXE point.
  • Packaged and deployed various software and security updates using SCCM and Dell KACE.
  • Create custom reports and configure SCCM for accurate hardware and software inventory reporting.
  • Use SCCM to monitor assets and inventory for both software and hardware.
  • Complete installation of SCCM from start to finish for several large clients.
  • Worked with security and SCCM packaging team for testing environment.
  • Deploy software and software updates using Microsoft SCCM 2007.
  • Created deployment packages and applications for SCCM deployment.
  • Script was configured to run periodically via SCCM.
  • Build and test Imaging Task Sequence in SCCM.
  • Maintain and push updates via SCCM.
  • Build application packages within SCCM.
  • Use SCCM 2012 for OSD builds of workstations and Microsoft Surface Pro 3's via PXE boot.
  • Deploy Images Via Ghost, BDD, SCCM 2007.
  • Upgraded from SCCM 2007 to 2012.
  • Communicated and trained techs on procedural changes caused by replacing Tivoli support systems with SCCM 2012.
  • Design and create reports within management systems (SCCM, ePO, etc.)
  • Re-architected SCCM Task Sequence Deployments to remote sites to utilize Adaptiva.

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9 Sccm Jobs

No jobs at selected location

9. Infrastructure

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high Demand
Here's how Infrastructure is used in Senior Desktop Engineer jobs:
  • Maintained security infrastructure, while providing a stable environment utilizing all necessary tools, policies and documenting hospital procedures.
  • Install network updates to ensure overall network infrastructure integrity and security.
  • Recommend future technology direction, tools and methodologies for desktop infrastructure.
  • Participate in development of information technology and infrastructure projects.
  • Complete site surveys and analysis of infrastructure environment.
  • Follow established procedures required for efficient management of the infrastructure, as well as defining and enforcing new standards when necessary.
  • Researched, recommended and implemented Dell KACE infrastructure, replacing SCCM leading to cost savings, efficiency and greater productivity.
  • Initiate, coordinate, and drive environment infrastructure upgrades required to support new operating systems in the environment.
  • Configure, maintain, and operate the SCCM infrastructure for the production, testing, and development environments.
  • Documented detailed technical changes to the infrastructure for a change control board review.
  • Engineer and technically manage the 2000+ desktops and laptops for internal infrastructure.
  • Worked with network staff to upgrade Hospital network infrastructure to Gigabit.
  • Worked closely with Infrastructure on the latest processes for software releases.
  • Manage the day to day activities of the SCCM infrastructure globally.
  • Create Change Request for sensitive changes throughout our infrastructure.
  • Administer email accounts and distribution lists * Provisioning and support smart phone connectivity to corporate infrastructure.
  • Assist IT director in the support and management of the server infrastructure including Windows, Linux, OES, and Netware.
  • Determine and remediate issues within the workstation environment caused by patches, software deployments, or infrastructure changes.
  • Manage VMware Infrastructure/vSphere clusters on Production, Corporate and Test/Development environments.
  • Deployed new Goodlink Server * Helped implement an all new Cisco infrastructure.

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6 Infrastructure Jobs

No jobs at selected location

10. Setup

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high Demand
Here's how Setup is used in Senior Desktop Engineer jobs:
  • Handled printer setups / configurations and server network administration issues.
  • Configure and setup wireless network internally.
  • Delivered efficient, accurate technical issue resolution during installations, setups, changes, errors, and downtime procedures.
  • Participated in disaster recovery for Hurricane Sandy including setup, tear-downs, and support of three temporary DR sites.
  • Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
  • Assisted with Outlook 2007/2010 security related issues, shared calendars, Microsoft Certificates and PKI setup.
  • Light use with SQL configured SA account and also database creation and SQL server setup.
  • Contributed in the setup and staging of Disaster Recovery site during the Sandy Storm.
  • Inspected panel rooms each evening to ensure proper setup and connectivity for all systems.
  • Skilled in setup and repair of Zebra printers and Symbol Technologies scanners.
  • Supported Blackberry Server, setups, upgrades and troubleshooting Blackberry's.
  • Coordinate with customer for delivery and setup of new computer equipment.
  • Developed company-standard, new user setup sheet for system access.
  • Created over 1,500 BES accounts Support VTC and multimedia setups
  • Inventory and computer setups for various offsite projects.
  • Developed unattended setups for Microsoft Windows NT and Windows 2000 systems.
  • Installed and maintain Lenovo laptop, Konica Minolta and HP printers, Setup and install Avaya VOIP phone.

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11. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Senior Desktop Engineer jobs:
  • Developed scripted solutions to facilitate troubleshooting, gather system data, and automate repetitive tasks.
  • Provide high level engineering support, troubleshooting, and process improvements
  • Assisted in creating or updating existing documentation for troubleshooting procedures.
  • Served as lead person for SunGard Accounting application and web based product (troubleshooting and supporting) for clients.
  • Served as escalation point for nationwide news station IT departments on troubleshooting and implementing new procedures and systems.
  • Provide technical assistance, troubleshooting and training to system users in order to maintain a productive computing environment.
  • Advanced level troubleshooting skills, including Tier 3 support and root cause analysis of the Support environment.
  • Provided all Manage Print Services, including network printer installations, troubleshooting, repairing, and inventory.
  • Write two technical articles every quarter to aid my team when troubleshooting issues.
  • Leveraged this knowledge to troubleshoot network problems with implementing BMC client management software.
  • Support and troubleshoot DELL WYSE Thin client devices and applications.
  • Research, troubleshoot, respond to and resolve end-user issues/problems/questions.
  • Distribute, troubleshoot, and support customer Blackberry devices.
  • Handled software troubleshooting and set-up as well.
  • Identified and troubleshoot user's system issues.
  • Used FileMon, RegMon, and Process Monitor Tools to troubleshoot the applications in Lockdown Environment.
  • Experienced in installing and troubleshooting hardware (RAM, HDs, System Boards, etc).
  • Experience with planning, architecting, and troubleshooting these environments.
  • Experience in SCCM rollouts, improvements, troubleshooting projects.
  • Installed, repaired, maintained and upgraded desktop and laptop computers Troubleshooting all system issues Daily rounding of my area

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1 Troubleshoot Jobs

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12. OS

demand arrow
high Demand
Here's how OS is used in Senior Desktop Engineer jobs:
  • Participated in the evaluation of current systems for possible security improvements.
  • Interviewed and screened potential candidate for Desktop Support position.
  • Facilitated successful global Desktop OS upgrades.
  • Project Manager for the UCLA CHS & Santa Monica Hospital Migration from WIN NT to WIN XP for 4000 devices.
  • Provided Administration and Support for over 45 NT 4.0 servers in 15 different locations in support of hospital/clinic operations.
  • Provided on-site and remote support to over 1200 employees across 7 locations in the Houston Community College System.
  • Improved the quality of products turned over to QA and also reduced possible production issues.
  • Performed reviews of hardware, software, and firmware technologies for possible security vulnerabilities.
  • Performed compliance testing of application requests against Company's standard image and OS.
  • Build single unified Windows 7 Enterprise image across multiple hardware platforms.
  • Worked closely with various departments to develop work flow process.
  • Build and maintain corporate desktop/laptop OS images.
  • Network desktop imaging solutions using GHOST Enterprise.
  • Maintain and update Sophos policies for laptop encryption.
  • Provided mobility support for Android and Iphones Level 2-3 desktop support both in-person and remote across the US.
  • Build OS/2 Warp System Installation and Distribution Server for company wide Operating system and applications rollout.
  • Document the process and procedures * Propose VMs provisioning solutions to be analysed and/or implemented.
  • Escalate cases to the IT staff of those aforementioned companies.
  • Perform pc imaging utilizing Norton Ghost Symantec software.
  • Diagnose and repair problems with pc's and their related peripheral devices (printers, scanners, ect.)

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5 OS Jobs

No jobs at selected location

13. Citrix

demand arrow
high Demand
Here's how Citrix is used in Senior Desktop Engineer jobs:
  • Administered CITRIX accounts and connections for remote desktop users.
  • Installed and supported Citrix * Installed SAP and resolved SAP issues with SAP service Teams Globally.
  • Administered large (1500+) MS Terminal Services and Citrix XenApp/XenDesktop environments dispersed across the country.
  • Implemented BCP strategy with 6 different pooled non persistent desktop images running off Citrix PVS.
  • Completed Windows XP to Windows 7 desktop migration to Citrix thin client computing model.
  • Create application packages for Citrix Terminal servers and publish them using App Center.
  • Evaluate, test, publish and document application deployment in Citrix XenApp.
  • Perform SCCM 2012 & Citrix server administration and monitor tasks as required.
  • Installed and Configure, Microsoft and Citrix application for various clients.
  • Work with Citrix team to maintain and support XenApp, XenDesktop environment
  • Maintain Citrix Metaframe XP farm, production server hardware/software/patch installation and support.
  • Assisted remote users to connect from home using the following; Citrix, Remote Desktop, and VMware.
  • Created Citrix Streaming Profiles and Publishing Applications to users in Citrix XenApp 6.5/6.
  • Deployed software using Citrix Xen App and Altiris.

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1 Citrix Jobs

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14. Technical Support

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high Demand
Here's how Technical Support is used in Senior Desktop Engineer jobs:
  • Provide direct technical support to staff for all information technology related issues including installation configuration, troubleshooting, and training.
  • Provide leadership to Technical Support Analysts by disseminating information and through advising, coaching and mentoring of staff.
  • Provide End-to-End support for VIP personnel and act as the single technical support at the Global Distribution Center.
  • Provide day to day technical support for networked desktop and laptop systems, software, and hardware.
  • Provide technical support for end-users computing and technical needs, face to face or by phone.
  • Skilled in training and technical support of end user's hardware and software issues.
  • Functioned as point man for all server and desktop related technical support issues.
  • Provided technical support and training for hardware, software, and Blackberry devices.
  • Enforced one to one technical support and training for all end users.
  • Mentor, coordinate and provide orientation and training to Technical Support Analysts.
  • Respond and resolve all third level technical support issues as they arise.
  • Provide functional and technical support for over 3000 customers in multiple locations.
  • Provide Tier 3 technical support.
  • Provided phone/desktop/remote technical support for 1000+ employees in the New York office working in a Windows 7 Pro and XP environment.
  • Worked with technical support personnel from APC, Nobilis, Toshiba, and Fujitzu to troubleshoot and repair hardware.

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1 Technical Support Jobs

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15. Vmware

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average Demand
Here's how Vmware is used in Senior Desktop Engineer jobs:
  • Conducted software product installation, configuration management, maintenance, testing and documentation of VMware View.
  • Designed virtual test environment using VMware to simulate corporate environment and replace physical test lab.
  • Engineered VMware based testing solution for Sandbox environments required for testing and development purposes.
  • Lead Architect in design and deployment of VMware Horizon View to the enterprise.
  • Designed and Deployed VMware View Environments and upgrades for clients.
  • Created Automated and Manual pools using VMware Horizon View 6.0.
  • Designed and Deployed VMWare ESX 5.5.
  • Worked with Virtualization technologies such as VMware and Microsoft Hyper-V
  • Experience with VMWare or other virtualization environment is a plus.
  • Experience with VMware View desktop virtualization.
  • Create VMs as needed through VMware.
  • Lead a team of 6 Packagers/Engineers Application Packaging using Flexera AdminStudio v10 SP2 Application Virtualization VMWare/VSphere

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16. Group Policy

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average Demand
Here's how Group Policy is used in Senior Desktop Engineer jobs:
  • Managed active directory administration of user accounts and group policy for corporate office.
  • Installed and configured Active Directory group policy management.
  • Group Policy/Group Policy Preference assessment and administration.
  • Designed, installed, and implemented OCS inventory server and automated all client updates using group policy and WSUS.
  • Lead a project to restructure workstation and user group policy to meet increased security requirements and future company growth.
  • Managed Group Policy and SEP policies for the company, among other desktop engineering tasks.
  • Designed, created and implemented Group Policy Objects (GPO) to enforce desktop standards.
  • Secured desktop environment by using ADM file through group policy to lock down users.
  • Created and administered Group policy for PC deployments and usage.
  • Created and administered corporate Group Policy (Active Directory).
  • Configured Group Policy in AD.
  • Defined Group Policy and Scripting.
  • Manage desktop and Citrix group policy.

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6 Group Policy Jobs

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17. VPN

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average Demand
Here's how VPN is used in Senior Desktop Engineer jobs:
  • Analyze network infrastructure to seek better performance and finding resolutions to network connectivity, wireless and VPN.
  • Assist off site users with VPN and/or Outlook Web Access.
  • Configured Cisco VPN client and HEAT ticketing system.
  • Supported remote users with VPN /RSA issues.
  • Provide support for VPN connectivity issues.
  • Remediated Network connectivity issues on Windows 10 for VPN users using custom In-House built installer and Active Set-up technology.
  • Deployed and connected VPN clients to thousands of users with Cisco Any Connect, Junos Pulse and Pulse Secure.
  • Installed and troubleshoot Citrix, Cisco, OpenVPN, and other secured VPN access.
  • Support mobile and home users connecting to office thru Juniper VPN.
  • Monitored network performance and maintained network access via VPN and IPSec.
  • Manage VPN connectivity for remote end-users, quarantining and granting access as needed thru Netmotion Interface.
  • Supported remote connectivity software such as Cisco VPN and Citrix Desktop\Xenapps.

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1 VPN Jobs

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18. Software Packages

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average Demand
Here's how Software Packages is used in Senior Desktop Engineer jobs:
  • Researched and bench tested enterprise software packages and presented to executive officers to show ROI and impact on business.
  • Created software packages using Wise Package Studio for internal and 3rd party applications to Corporate Standards.
  • Converted Software packages from SCCM 2007 to SCCM 2012 Applications and packages.
  • Created, tested and deployed various software packages via SCCM.
  • Create and test standard and departmental software packages.
  • Manage the creation and auditing of software packages for our firm based laptop, blackberry, iOS device and Android devices.
  • Create software packages for Windows XP using many package building tools and techniques including VB script, and LANDesk package builder.
  • Research cost effective solutions for the technical computing environment Create software packages to be delivered by enterprise desktop management tools.
  • Maintained and managed software packages as per the client requirements, best practices and guidelines.
  • Developed software packages via server downloads and CDs.

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2 Software Packages Jobs

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19. LAN

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average Demand
Here's how LAN is used in Senior Desktop Engineer jobs:
  • Provide disaster recovery planning for client technologies.
  • Provided management and administration to NT 4.0 Server environment and over 1300 local and remote users dispersed across 5 different islands.
  • Plan and implement upgrades, maintenance fixes, and vendor-supplied patches for each Business and Clinical system when needed.
  • Implemented a plan to successfully replace a number of MFP printers across campus.
  • Support sites printers, copiers, scanners, and other miscellaneous peripherals.
  • Participated in disaster recovery planning and testing for 17 offices.
  • Assisted end users with LAN related issues (WindowsNT/2000).
  • Plan and implement various hardware refresh and software deployment projects.
  • Configured and installed LAN and WAN network systems throughout SIS.
  • Provide plan and deliver training/orientation for new hires.
  • Handled Anti-Virus Inoculate WAN and LAN policy settings.
  • Project Management - Tollgate Planning, Project Charters.
  • Granted users rights and privileges to LAN drives.
  • Create automation using scripting languages.
  • Installed and customized LAN/WAN devices.
  • Worked with other IT teams to plan the rollout project that would serve users from all over the world.
  • Planned, Documented and implemented vSphere and ESX upgrade from 4.0 to 4.1.
  • Developed and managed the migration/deployment plan to windows 2000 refresh for all workstations.
  • Key advisor to executive leadership during the planning and launch of new initiatives.
  • Key Projects and Accomplishments Planned, designed and implemented upgrade to Windows 7.

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3 LAN Jobs

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20. Helpdesk

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average Demand
Here's how Helpdesk is used in Senior Desktop Engineer jobs:
  • Developed tools and procedures for HelpDesk support staff.
  • Maintained helpdesk incidents and monitored/reported progress.
  • Recorded, tracked and resolved incoming IT requests via phone, email and desk side visits using MAGIC Helpdesk system.
  • Lead in the management of helpdesk queues, prioritization and escalation and responsible for early morning and after hours support.
  • Acted as final helpdesk escalation point, fulfilled daily project requests, and provided Project Management for larger projects.
  • Provide server, desktop and helpdesk support for internal and external PCI Compliant call centers.
  • Provided level I, II, III Helpdesk support and utilize remedy to close tickets.
  • Assisted Helpdesk with Tier 3+ Support for all End-Users.
  • Resolved 80% + of first call Helpdesk Problems.
  • Provided helpdesk/desktop support for branch users and Tier 2 support for the Corporate Helpdesk team.

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2 Helpdesk Jobs

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21. Level Support

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average Demand
Here's how Level Support is used in Senior Desktop Engineer jobs:
  • Provided Second level support for support staff and clinical administration.
  • Provided first, second, and third level support for an electric and gas company with 400+ users.
  • Perform post-implementation 3rd level support, identifying root cause with strategic solutions to problems.
  • Create deployment procedures and provide on call third level support for XP deployment.
  • Served as senior executive level support for VIP IT issues and solutions.
  • Provided 3rd level support and direction for global desktop teams.
  • Provide third level support for these systems when in production.
  • Provide third level support through 900 users including Executives.
  • Provide second level support to all KP end users.
  • Provided third level support for business units globally.
  • Provided 1st, 2nd and 3rd tier level support to 120 local and 40 remote employees.
  • Provide third level on call support- Provide third level support in multi -platform environment including Home and Satellite offices.
  • Provide second level support for SSLRAS and Fiberlink issues.

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22. Email

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average Demand
Here's how Email is used in Senior Desktop Engineer jobs:
  • Scripted and managed PST file deletions for Legal Custodian department regarding email retention policy.
  • Support consisting of in-person and phone/email support with always providing prompt resolution.
  • Provide remote support for hardware, software and peripherals to remote staff over phone, email, and remote support client.
  • Support various email applications, Microsoft Outlook, Beyond Mail, Lotus Notes, Lotus I-notes web mail services.
  • Managed Microsoft Certificates and PKI to limit network access and the disbursing of confidential emails within the hospital environment.
  • Provided opinions to CIO on security and email policies that I felt would benefit the corporate environment.
  • Participated in email migration from local Exchange servers to DISA based Enterprise Email involving 600 users.
  • Created new accounts and Managed email servers for Exchange 2003, 2010 and Office 365.
  • Respond to hardware/software issues received by phone, email, Remedy, and walk-in.
  • Configure, support and troubleshoot Blackberry/ iPhone/iPad and Androids devices for corporate email.
  • Provide Tier II MS Outlook and Exchange support for Email Global Messaging Team.
  • Set users email account up on their system using 2003/2007 Microsoft Exchange.
  • Created new user AD and emails accounts with Exchange.
  • Created and managed email accounts using Exchange 2007.
  • Manage Google Apps Accounts for Email.
  • Create, update, and manage System images for WDS deployment Responsible for support tickets, emails, and inbound calls.
  • Maintained and troubleshot the in house Avaya telephone system, with services that included multiple line calling, VOIP and voicemail.

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1 Email Jobs

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23. SMS

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average Demand
Here's how SMS is used in Senior Desktop Engineer jobs:
  • Provided assistance to Technical Services group to develop solutions for Microsoft SMS related problems and performed server builds whenever necessary.
  • Engineered Disaster Recovery/Business Continuity solutions for SMS infrastructure, and high availability workstation applications.
  • Support users with software installations and questions including Office 2000, 2003 and configurations with MS Outlook and Exchange and SMS.
  • Created customized software deployment packages utilizing Wise Installer, SMS Installer, Group Policy Objects and Visual Basic scripts.
  • Research, build and deploy monthly security patch packages via SMS2003 ITMU and SCCM 2007 software updates.
  • Resolved level 2+3 computer issues via SMS remote control including VPN, Router and Server support.
  • Installed and configured Windows 2000 Professional, Windows NT 4.0, Windows 98/95, and SMS.
  • Managed workstations using NT Policies, Compaq DMI, Group Policy, and SMS.
  • Packaged and deployed SMS applications for distribution in Home Office and 28 regional offices.
  • Created Installation packages with Wise Installer and deployed with SMS 2003.
  • Design Architect, Maintenance, and Support existing SMS/SCCM2007 infrastructure.
  • Distributed software and updates to users using Microsoft SMS.
  • Administered SMS/SCCM, Dell KACE and McAfee EPO infrastructure.
  • Assist users remotely utilizing DameWare or Microsoft SMS Client.
  • Perform miscellaneous SMS related tasks i.e.
  • Utilized SMS for remote desktop support.
  • Designed, implemented and supported SMS 2.0 in a multi-platform, centrally managed 4000 computer environment across the US.
  • Trained global administrators in SMS 2003 Upgraded NAV/SAV infrastructure for the enterprise.
  • Deployed packaged applications via SMS 2.0 or Tivoli.
  • Lead Microsoft SMS 2.0 administration along with accompanying SQL Server [ ] backend.

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24. Altiris

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average Demand
Here's how Altiris is used in Senior Desktop Engineer jobs:
  • Served as Altiris Deployment Solution Administrator; contributed in yearly Disaster Recovery exercise.
  • Maintained Altiris platform for system imaging and emergency break-fix deployments.
  • Conflict Detection & Resolution: The conflicts between various applications are detected and resolved using Altiris Software Manager & Conflict Manager.
  • Created and maintained Visual Basic Scripts for Altiris tasks for software installations (jobs).
  • Tested and deployed critical Microsoft and Adobe patches via Altiris.
  • Implemented the installation and rollout of Altiris across the firm worldwide.
  • Deployed and/or redeployed the Altiris client/agent base to thousand(s) of onsite and remote nodes.

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25. Security Patches

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average Demand
Here's how Security Patches is used in Senior Desktop Engineer jobs:
  • Maintained desktop security patches and security software.
  • Maintained system images and tested software upgrades, security patches and new hardware/software technologies.
  • Managed the testing and deployment of security patches and anti-virus definition file updates.
  • Managed high-level projects such as company-wide rollout of Microsoft Office upgrades, administration of security patches and updates to software.

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26. Mac

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average Demand
Here's how Mac is used in Senior Desktop Engineer jobs:
  • Worked on different Hardware devices like Printers, Scanners, Teller machines, Check Readers, and Other devices.
  • Developed new standards for client side machines, created documentation and worked to drive implementation of new policy.
  • Push software, patches, and updates to individual machines or groups when it came to software updates.
  • Created test environments by utilizing virtual machine to run various reports of functionality on a program named AppSense.
  • Maintained monthly patch management tasks in order to update all user machines via SCCM monthly patches.
  • Installed and configured Trend Micro Server and migrated all desktop machines to new anti-virus server.
  • Deploy image, configure, & install Apple MacBooks & Dell workstations.
  • Solve problems on Windows and Macintosh platforms with equal proficiency.
  • Trouble resolution and tracking for issues impacting multiple machines.
  • Automated MDT Task Sequence to build a reference machine.
  • Patch management for Windows and Macintosh Systems.
  • Used System Center Configuration Manager and JAMF Software Server / Casper to centrally manage Windows and Mac applications.
  • Handled HEDIS, Macess, TAF, and Prime Therapeutics projects in Madison Park.
  • Configured VMWare Workstation 6.0 images for both Packaging and test machine builds.
  • Created virtual machines as needed using VMWare/MS Virtual PC.
  • Created virtual machines using Vsphere and HyperV
  • Print operation management and customer service responsibilities included pre-flighting and preparing customer's files for electronic (Macintosh/PC/Scitex) assembly.
  • Direct experience with management of virtual machines within a Microsoft Hyper-V environment and Citrix Xendesktop.
  • Managed the support of offshore virtual machines utilizing VMware and Xendesktop.
  • Managed Symantec antivirus on all Mac and Windows systems.

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5 Mac Jobs

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27. MDT

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average Demand
Here's how MDT is used in Senior Desktop Engineer jobs:
  • Deployed desktop and laptop images using various methods, including MDT and network image servers, in 2500+ employee enterprise environment.
  • Worked with MDT (Microsoft Deployment Toolkit) to deploy the application on Windows 7 Environment.
  • Create workstation images using Windows Deployment Toolkit (MDT).
  • Created, Captured and Deployed Images using WDS PXE, MDT 2010 and SCCM.
  • Customized USMT and leveraging MDT 2010 (CustomSettings.ini) for faster and easy deployments.
  • Leveraged MDT Custom Settings.ini and BootStrap.ini for faster deployments Customized USMT - User Migration Tool for automated user profile data migration.

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28. Network Printers

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average Demand
Here's how Network Printers is used in Senior Desktop Engineer jobs:
  • Developed, implemented, and enforced standards for the hardware and software of all PC builds and network printers.
  • Map network printers & install drivers on Apple or Dell workstations.
  • Installed, configured and administered local and network printers.
  • Installed network printers, scanners, and copiers.
  • Maintain all of our network printers, barcode scanners, and blackberry phones.

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29. Powershell

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average Demand
Here's how Powershell is used in Senior Desktop Engineer jobs:
  • Performed administrative tasks which include mailbox creations and group management in Exchange Management Server 2010, Active Directory, and PowerShell.
  • Created check scripts using PowerShell to verify footprints of success application installations in real time.
  • Automated and streamlined reporting with PowerShell to ensure compliance during FTC audits.
  • Used packing and automation tools such as Winbatch, Installsheild, Admin Studio, and Microsoft PowerShell.

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9 Powershell Jobs

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30. Wsus

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low Demand
Here's how Wsus is used in Senior Desktop Engineer jobs:
  • Provided patch management support via WSUS to over 10K client systems on the unclassified network.
  • Deploy Microsoft's patch Tuesday updates via SCCM 2007 and WSUS.
  • Maintain WSUS server and Microsoft patching for production workstations.
  • Enforced critical and security updates via WSUS.
  • Deployed software updates through WSUS.
  • Upgraded to SCCM 2012 R2 CU3 with MDT 2013, WSUS and SCUP integration.
  • Configured MDT settings to deploy patches, hotfixes through WSUS during deployment.
  • Experienced with Microsoft Visio and Project, and WSUS, VMware, Remote Access Administration.

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31. User Accounts

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low Demand
Here's how User Accounts is used in Senior Desktop Engineer jobs:
  • Used Active Directory to create and maintain user accounts and workstation administration on company LAN.
  • Maintain end user accounts, profile permissions, access rights, and security settings.
  • Create, move, unlock user accounts & reset passwords within Active Directory.
  • Create all user accounts in Active Directory, Blackberry and outlook Exchange.
  • Created user accounts in Active Directory 03 and mailboxes in Exchange 2007.
  • Set up policies and procedures on new user accounts.
  • Manage user accounts in Active Directory.

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2 User Accounts Jobs

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32. Lotus Notes

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low Demand
Here's how Lotus Notes is used in Senior Desktop Engineer jobs:
  • Transition 5000 employees from Lotus Notes to Outlook 2007, archived Lotus Notes mail.
  • Migrated user's personal data and old Lotus Notes E-Mail to new computers.
  • Create all user accounts in Active Directory, Blackberry and Lotus Notes Servers.
  • Created accounts and diagnosed issues with MS Outlook/Exchange 2003 and Lotus Notes R6.
  • Installed and Configured Lotus Notes for Users.
  • Configure and troubleshoot Lotus Notes issues.

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33. Recovery Procedures

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low Demand

34. Suite

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low Demand
Here's how Suite is used in Senior Desktop Engineer jobs:
  • Perform software pushes using Magic Desktop Automation Suite.
  • Resolved issues with Microsoft Office applications 97, 2000, 2002, 2007, XP and Vista suites.
  • Re-designed and implemented the Altiris Client Management Suite infrastructure.
  • Deployed department images, software, service packs, and security patches using Altiris Client Management Suite.
  • Utilized the JAMF Casper Suite to accomplish this and build images, policies, and pkg files.
  • Evaluated and tested many different desktop management suites to become the backbone for Neuberger's desktop environment.

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35. SQL

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low Demand
Here's how SQL is used in Senior Desktop Engineer jobs:
  • Configured automated scripts to query information to and from SQL Databases.
  • Configured the Wise Package Studio Server and SQL Database.
  • Installed and configured SQL 2000, 2005 Server.
  • Maintain SQL database integrity for production data.
  • Experience with SQL 2000, 2005 and 2008 server.
  • Write WQL and SQL queries.
  • Created custom SQL reports for deliverables of hardware and software inventory.

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2 SQL Jobs

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36. Software Distribution

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low Demand
Here's how Software Distribution is used in Senior Desktop Engineer jobs:
  • Developed new software distribution technique to deploy predetermined groups of packages simultaneously and in an automated build fashion.
  • Documented Company s software distribution procedures and trained internal staff for day-to-day SCCM administration and support operations.
  • Developed and implemented a software distribution method which streamlined our ability to quickly move software applications to the end user base.
  • Provided SCCM technical support for software distribution of application packages on Windows desktops.
  • Perform software distribution and patch management to Windows PC's and laptops.
  • Packaged software for deployment and troubleshot software distribution failures using SCCM.
  • Managed Novell software distribution environment.
  • Managed IT Assets, Patch Management, and Software distribution leveraging the Dell KACE 1000 management appliance.
  • Level III support and engineering / troubleshooting / problem resolution Initiate Change Requests to deploy companywide software distributions.

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37. VDI

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low Demand
Here's how VDI is used in Senior Desktop Engineer jobs:
  • Maintained the Windows 7 images for both physical and VDI infrastructures through regular software patches and monthly Microsoft updates.
  • Provide 3rd level support for the Desktop VDI environment.
  • Upgraded VDI to Windows 7 for 15,000 users and 1000 machines.
  • Implement virtualized application into VDI environment by using App-V and XenApp.
  • Configured and deployed persistent VDI desktops running off Citrix PVS.
  • Created base images for Citrix VDI environment.
  • Implemented VMWare VDI as a formal pilot
  • Create Master Image for VDI / VMWare.
  • Led the evaluation and implementation of RES Workspace Manager as the user profile virtualization solution to replace roaming profiles in VDI.
  • Packaged and deployed virtualized applications for the VDI environment with VMware ThinApp 5.0.

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38. Console

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low Demand
Here's how Console is used in Senior Desktop Engineer jobs:
  • Administrated over 10,000 users across the Army's enterprise network for user availability on AppSense's Environment Manager and Management Console.
  • Ensured positive results through troubleshooting procedures on all AppSense consoles to maximize availability to all personal on Army MEDCOM systems.
  • Use Exchange Management Console GPO, and Active Directory to create\manage network and email accounts.
  • Utilized Kerio administration console for creating and maintaining user E-mail accounts.
  • Implemented and published applications through Citrix Xenapp, as well as managed user permissions and controls through application console.
  • Advertised msi package to user desktop using sms console.

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39. Voip

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low Demand
Here's how Voip is used in Senior Desktop Engineer jobs:
  • Provide basic VoIP phone support and basic Cisco IPTV support.
  • Managed VoIP system using Cisco Call.
  • Supported WAN/LAN/WLAN administration and upgrades as well as Avaya VOIP support.
  • Administered VoIP phone system (iCORE, PolyCom 450).
  • Configure & Maintain Asterisk VoIP and Elastix server.

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40. VB

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low Demand
Here's how VB is used in Senior Desktop Engineer jobs:
  • Utilized VB Scripting for User installation notifications.
  • Create collections for software deployment by promoting VBS scripted packages.
  • Write PowerShell and VBS automation scripts.
  • Rectified issue during installation of Imprivata by performing extensive testing before resolving issue utilizing VB script then enabled successful implementation.
  • Used VB .NET and VBS to develop deployment and maintenance utilities for day-to-day use by Operations Team.
  • Create custom scripts to support desktop related issues by using VBscript, Powershell, Batch and Wise script.
  • Experience with scripting (Powershell or VBScript).

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41. R2

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low Demand
Here's how R2 is used in Senior Desktop Engineer jobs:
  • Manage Blackberry Enterprise Server, Good Enterprise Server, Active Directory 2008 R2 server and Bit9 Parity Servers for multiple offices.
  • Support Windows 2008R2 servers, Domain controllers and Exchange servers.
  • Installed and configured WDS server (Windows Server 2008 R2, Windows PE 3.0).
  • Support Microsoft Windows Server 2008 R2 and 2012 R2 Attention to detail when performing job functions.

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42. MSI

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low Demand
Here's how MSI is used in Senior Desktop Engineer jobs:
  • Developed and documented many standard and customized software package installations, including Windows MSI installations.
  • Developed training agenda, materials and taught classes on application scripting and Wise Package Studio (Windows MSI).
  • Created silent install for chained MSI's and substituting the properties using command line.
  • Work with Properties to customize MSI installs for different situations.
  • Experience on MSI, MST (Transforms), MSM (Merge Modules), MSP (Patches).
  • Included MSI remediation of 16-Bit legacy applications, supporting workstation teams on night shift during cutover.
  • Experience in using tools like Orca to directly edit the MSI/Validating the MSI.
  • Converted .exe/.msi to virtual applications using VMWare ThinApp 4.6 as part of the ongoing Virtualization effort.

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43. Novell

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low Demand
Here's how Novell is used in Senior Desktop Engineer jobs:
  • Provide support for users migrating from Novell to MS Exchange server.
  • Manage Active Directory and assist with the migration away from Novell.
  • Add Active Directory groups to access applications via Novell.
  • Administered and monitored Novell Netware 5.0 environment.
  • Assisted with the migration of 1000 applications from WiseScript / Novell to Flexera / SCCM.
  • Release Manager- Coordinate and plan the deployment of software using Novell Zenworks and WinInstall.
  • Provided hardware and software support for Windows, Linux and Novell NetWare based servers, LANs, WANs.

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44. Software Applications

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low Demand
Here's how Software Applications is used in Senior Desktop Engineer jobs:
  • Performed updates to software applications as necessary.
  • Experience providing L2/L3 troubleshooting and support for various Builds/Roles and with hardware and software applications on both client and server ends.
  • Packaged and deployed software applications with SCCM and third party tools such as Smart Packager and ManageSoft.
  • Coordinate and implement integration projects for operating systems, software applications, hardware and other products.
  • Trained users on system access and all core software applications.
  • Refresh equipment, install and test all software applications.
  • Customize VB scripts for Software Applications distribution.

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45. GPO

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low Demand
Here's how GPO is used in Senior Desktop Engineer jobs:
  • Created, and administered all GPO and Windows 2003 Active Directory accounts.
  • Create and manage GPO's that affect corporate workstations.
  • Led the testing for IE11 rollout with GPO settings to get it to work with our custom applications.
  • Owned and maintained Internet Explorer and other browsers thru GPO.

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46. Toolkit

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low Demand
Here's how Toolkit is used in Senior Desktop Engineer jobs:
  • Support and maintain the Enterprise sized Desktop Infrastructure Systems using Microsoft Deployment Toolkit and Dell KACE.
  • Designed, built and implemented Marriott's deployment method via Microsoft Deployment Toolkit.
  • Created SHIMs using the Microsoft Application Compatibility Toolkit (ACT!)

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2 Toolkit Jobs

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47. Sharepoint

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low Demand
Here's how Sharepoint is used in Senior Desktop Engineer jobs:
  • Managed global SharePoint site which contains technical and function documentation for all desktop technicians.
  • Created tracking SharePoint site for RSA, Patching and AGI Global Intranet Projects.
  • Approve & manage SharePoint calendar requests for meetings & conferences.
  • Manage SharePoint site layout and delegated permissions for file uploads.
  • Implement Office 365 roll out with ADFS integration, Lync 2013, and Office 365 SharePoint Portal.

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48. Software Deployment

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low Demand
Here's how Software Deployment is used in Senior Desktop Engineer jobs:
  • Resolved software deployment problems caused by misleading results.
  • Utilized software deployment Network Solution.
  • Provided input, documentation, and support for assorted hardware and software deployment projects.
  • Manage and support application deployment via Altiris and SCCM, create policies for Microsoft patch management and software deployment.

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49. DNS

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low Demand
Here's how DNS is used in Senior Desktop Engineer jobs:
  • Configured and repaired 2003/2007 Microsoft Exchange Server Administered DNS/DHCP in a Windows Server 2003/2008 network.

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50. SLA

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low Demand
Here's how SLA is used in Senior Desktop Engineer jobs:
  • Lead and provided direction to the function and operation of the Desktop Engineering team, including managing SLA and ticket resolution.
  • Maintain Cisco PIX 515 for Firewall and security configuration, IP address routing and Network Address Translation.
  • Maintain corporate SLA standards of 99% success rate utilizing Track It for the tracking.
  • Exceeded SLA metrics and performance since starting with Fujitsu 2/12.
  • Maintained SLA's using Service Now ticketing system.
  • Followed SLA tickiting system within Service Now.
  • Involved in the OPPR and wireless cart projects Managed reported incidents and requests per company's SLAs

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Senior Desktop Engineer Jobs

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20 Most Common Skills For A Senior Desktop Engineer

Windows XP

12.8%

Hardware Issues

10.8%

Active Directory

7.9%

Remote Access

7.8%

Desktop

7.3%

PCS

5.7%

Laptops

5.4%

Sccm

5.3%

Infrastructure

3.9%

Setup

3.8%

Troubleshoot

3.5%

OS

3.5%

Citrix

3.4%

Technical Support

3.3%

Vmware

3.0%

Group Policy

2.9%

VPN

2.6%

Software Packages

2.5%

LAN

2.4%

Helpdesk

2.2%
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Typical Skill-Sets Required For A Senior Desktop Engineer

Rank Skill
1 Windows XP 9.0%
2 Hardware Issues 7.6%
3 Active Directory 5.5%
4 Remote Access 5.4%
5 Desktop 5.1%
6 PCS 4.0%
7 Laptops 3.8%
8 Sccm 3.7%
9 Infrastructure 2.7%
10 Setup 2.7%
11 Troubleshoot 2.5%
12 OS 2.5%
13 Citrix 2.4%
14 Technical Support 2.3%
15 Vmware 2.1%
16 Group Policy 2.0%
17 VPN 1.8%
18 Software Packages 1.8%
19 LAN 1.7%
20 Helpdesk 1.6%
21 Level Support 1.6%
22 Email 1.5%
23 SMS 1.4%
24 Altiris 1.4%
25 Security Patches 1.4%
26 Mac 1.3%
27 MDT 1.3%
28 Network Printers 1.3%
29 Powershell 1.2%
30 Wsus 1.1%
31 User Accounts 1.1%
32 Lotus Notes 1.1%
33 Recovery Procedures 1.0%
34 Suite 1.0%
35 SQL 0.9%
36 Software Distribution 0.9%
37 VDI 0.9%
38 Console 0.9%
39 Voip 0.8%
40 VB 0.8%
41 R2 0.8%
42 MSI 0.8%
43 Novell 0.8%
44 Software Applications 0.8%
45 GPO 0.7%
46 Toolkit 0.7%
47 Sharepoint 0.7%
48 Software Deployment 0.7%
49 DNS 0.7%
50 SLA 0.6%
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62,239 Senior Desktop Engineer Jobs

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