What is a senior desktop support analyst and how to become one

Key steps to become a senior desktop support analyst

1. Explore senior desktop support analyst education requirements

   Most common senior desktop support analyst degrees

   Bachelor's

   49.2 %

   Associate

   32.8 %

   Diploma

   5.8 %

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2. Start to develop specific senior desktop support analyst skills

   Skills	Percentages
   Desktop Support	6.98%
   Troubleshoot	6.07%
   Technical Support	5.12%
   Hardware Support	4.93%
   Remote Desktop	4.88%

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3. Complete relevant senior desktop support analyst training and internships

   Accountants spend an average of 3-6 months on post-employment, on-the-job training. New senior desktop support analysts learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a senior desktop support analyst based on U.S. Bureau of Labor Statistics data and data from real senior desktop support analyst resumes.

4. Research senior desktop support analyst duties and responsibilities

   • Manage the support desk's SLA's, creation to resolution time, and ticket task priority.
   • Maintain ownership and manage support case from start to finish working with stores with POS transactions and orders through web purchases.
   • Utilize SCCM for software deployment, and CUCM for telephony system and VOIP.
   • Support Citrix remote users, Citrix Xendesktop creation and support.

5. Get senior desktop support analyst experience

   Generally, it takes 1-2 years to become a senior desktop support analyst. The most common roles before becoming a senior desktop support analyst include desktop support analyst, technical support specialist team lead and desktop support technician.

6. Prepare your senior desktop support analyst resume

   When your background is strong enough, you can start writing your senior desktop support analyst resume.

   You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a senior desktop support analyst resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

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7. Apply for senior desktop support analyst jobs

   Now it's time to start searching for a senior desktop support analyst job. Consider the tips below for a successful job search:

   1. Browse job boards for relevant postings
   2. Consult your professional network
   3. Reach out to companies you're interested in working for directly
   4. Watch out for job scams