How to Become a Senior Desktop Support Analyst
There is more than meets the eye when it comes to being a senior desktop support analyst. For example, did you know that they make an average of $24.27 an hour? That's $50,489 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
What Does a Senior Desktop Support Analyst Do
There are certain skills that many senior desktop support analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
How To Become a Senior Desktop Support Analyst
If you're interested in becoming a senior desktop support analyst, one of the first things to consider is how much education you need. We've determined that 49.2% of senior desktop support analysts have a bachelor's degree. In terms of higher education levels, we found that 5.1% of senior desktop support analysts have master's degrees. Even though most senior desktop support analysts have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a senior desktop support analyst. When we researched the most common majors for a senior desktop support analyst, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on senior desktop support analyst resumes include diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a senior desktop support analyst. In fact, many senior desktop support analyst jobs require experience in a role such as desktop support analyst. Meanwhile, many senior desktop support analysts also have previous career experience in roles such as technical support specialist or desktop support technician.
Senior Desktop Support Analyst Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a senior desktop support analyst can determine their career goals through the career progression. For example, they could start out with a role such as level senior technician, progress to a title such as information technology manager and then eventually end up with the title information technology director.
Average Salary for a Senior Desktop Support Analyst
What Am I Worth?
Top Colleges for Senior Desktop Support Analysts
1. Massachusetts Institute of Technology
Cambridge, MA • Private
2. Stanford University
Stanford, CA • Private
3. Harvard University
Cambridge, MA • Private
4. Duke University
Durham, NC • Private
5. University of Pennsylvania
Philadelphia, PA • Private
6. Georgia Institute of Technology
Atlanta, GA • Private
7. Cornell University
Ithaca, NY • Private
8. Georgetown University
Washington, DC • Private
9. Dartmouth College
Hanover, NH • Private
10. Northwestern University
Evanston, IL • Private
Top Skills For a Senior Desktop Support Analyst
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 6.4% of senior desktop support analysts listed laptops on their resume, but soft skills such as customer-service skills and listening skills are important as well.
Choose From 10+ Customizable Senior Desktop Support Analyst Resume templates
Zippia allows you to choose from different easy-to-use Senior Desktop Support Analyst templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Senior Desktop Support Analyst resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Senior Desktop Support Analyst Demographics
Senior Desktop Support Analyst Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among senior desktop support analysts, 7.6% of them are women, while 92.4% are men.
- The most common race/ethnicity among senior desktop support analysts is White, which makes up 58.2% of all senior desktop support analysts.
- The most common foreign language among senior desktop support analysts is Spanish at 50.0%.
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How Do Senior Desktop Support Analyst Rate Their Jobs?
Top Senior Desktop Support Analyst Employers
Most Common Employers For Senior Desktop Support Analyst
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | Exxon Mobil | $80,991 | $38.94 | 5 |
| 2 | Dell | $80,083 | $38.50 | 8 |
| 3 | Bank of America | $79,111 | $38.03 | 8 |
| 4 | Capital One | $68,127 | $32.75 | 3 |
| 5 | BMO Harris Bank | $66,178 | $31.82 | 2 |
| 6 | EmblemHealth | $59,428 | $28.57 | 3 |
| 7 | Lockheed Martin | $55,128 | $26.50 | 8 |
| 8 | Cardinal Health | $52,556 | $25.27 | 3 |
| 9 | SAIC | $52,404 | $25.19 | 6 |
| 10 | Kaiser Permanente | $50,919 | $24.48 | 4 |