Senior desktop support analyst job description
Updated March 14, 2024
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Example senior desktop support analyst requirements on a job description
Senior desktop support analyst requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in senior desktop support analyst job postings.
Sample senior desktop support analyst requirements
- Bachelor's degree in computer science or related field.
- 5+ years of experience working in a desktop support role.
- Knowledge of Windows operating systems.
- Proficiency in Microsoft Office Suite.
- Familiarity with network security protocols.
Sample required senior desktop support analyst soft skills
- Excellent problem-solving skills.
- Strong customer service orientation.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
Senior desktop support analyst job description example 1
Eurofins senior desktop support analyst job description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.
The Senior Desktop Support Analyst role is primarily responsible to provide a single point of contact for end users to receive broad and comprehensive support within the US Clinical desktop computing environment. A high level of skill and knowledge will allow the Desktop Support Analyst to navigate installing, diagnosing, repairing, maintaining, and upgrading all end user equipment and desktop software to ensure optimal performance. The role provides leadership by defining and documenting best practices and processes for the US Clinical NDSC and by engaging in project management for large-scale initiatives.
* Works under minimal supervision on complex projects and assist less experienced peers.
* Keeps self-educated on Microsoft Product Roadmaps and develops migration plans and upgrade strategies including capital and expense estimates and project plans.
* Develops and manages project plans for OS and Hardware upgrades, PC Refresh, Printers, and other projects as needed to keep our environment current, available, and secure.
* Ensures desktops are secure, available and responsive for our users by identifying recurring issues and determining solutions.
* Develops best practices, writes SOP's and trains other staff.
* Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
* Conduct research on desktop products in support of PC procurement and development efforts.
* Evaluate and recommend products for purchase.
* BA/BS Degree is preferred.
* 6 to 10 years of experience in an environment servicing multiple desktops and users.
* Proactive learning on hardware, operating system and desktop software advances that can be applied to our environment.
* Experience working for a Clinical Laboratory is preferred.
Position is full-time. Mon.- Fri., 8:30am- 5pm
* Excellent full time benefits including comprehensive medical coverage, dental, and vision options
* Life and disability insurance
* 401(k) with company match
* Paid vacation and holidays
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.
The Senior Desktop Support Analyst role is primarily responsible to provide a single point of contact for end users to receive broad and comprehensive support within the US Clinical desktop computing environment. A high level of skill and knowledge will allow the Desktop Support Analyst to navigate installing, diagnosing, repairing, maintaining, and upgrading all end user equipment and desktop software to ensure optimal performance. The role provides leadership by defining and documenting best practices and processes for the US Clinical NDSC and by engaging in project management for large-scale initiatives.
* Works under minimal supervision on complex projects and assist less experienced peers.
* Keeps self-educated on Microsoft Product Roadmaps and develops migration plans and upgrade strategies including capital and expense estimates and project plans.
* Develops and manages project plans for OS and Hardware upgrades, PC Refresh, Printers, and other projects as needed to keep our environment current, available, and secure.
* Ensures desktops are secure, available and responsive for our users by identifying recurring issues and determining solutions.
* Develops best practices, writes SOP's and trains other staff.
* Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
* Conduct research on desktop products in support of PC procurement and development efforts.
* Evaluate and recommend products for purchase.
* BA/BS Degree is preferred.
* 6 to 10 years of experience in an environment servicing multiple desktops and users.
* Proactive learning on hardware, operating system and desktop software advances that can be applied to our environment.
* Experience working for a Clinical Laboratory is preferred.
Position is full-time. Mon.- Fri., 8:30am- 5pm
* Excellent full time benefits including comprehensive medical coverage, dental, and vision options
* Life and disability insurance
* 401(k) with company match
* Paid vacation and holidays
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
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Senior desktop support analyst job description example 2
Gulfstream Aerospace senior desktop support analyst job description
Sr Desktop Support Analyst in GAC Savannah
Unique Skills:
NA
Education and Experience Requirements
Bachelor's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. Degree in Computer Science, Management Information Systems, or technology related field highly preferred. 3 years experience providing desktop technical support.
Position Purpose :
Provide guidance and on-site executive support for installed products and applications in a timely, competent and highly professional manner. This role will primarily provide support for C-suite executives and their support staff.
Job Description
Principle Duties and Responsibilities:
Essential Functions:
Perform other duties as assigned.
Other Requirements:
A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer.
Additional Information
Category: Information Systems
Percentage of Travel: Up to 25%
Shift: First
Employment Type: Full-time
Posting End Date: 10/31/2022
Equal Opportunity Employer/Veterans/Disabled.
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
Legal Information | Site Utilities | Contacts | Sitemap
Copyright © 2020 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company .
Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
Nearest Major Market:
Savannah
Job Segment:
Help Desk, Information Technology, Technical Support, Computer Science, Aerospace, Technology, Aviation
Unique Skills:
NA
Education and Experience Requirements
Bachelor's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. Degree in Computer Science, Management Information Systems, or technology related field highly preferred. 3 years experience providing desktop technical support.
Position Purpose :
Provide guidance and on-site executive support for installed products and applications in a timely, competent and highly professional manner. This role will primarily provide support for C-suite executives and their support staff.
Job Description
Principle Duties and Responsibilities:
Essential Functions:
- Provide technical support and guidance on software installation, utilization and troubleshooting to ensure successful implementation.
- Analyze the customer's technical environment and explain complex issues to customers in a non-technical way in order to maintain customer satisfaction.
- Observe and report on activities used to support customers; provide ideas, input, and innovation throughout the development process.
- Provide technical support to executive management and designated VIPs, and training to customer staff.
Perform other duties as assigned.
Other Requirements:
- Ability to provide technical support service delivery within established guidelines.
- Desktop/windows/PC expertise.
- Problem solving and customer facing skills.
- Deep understanding of the ITIL Incident Management Process.
- Excellent interpersonal skills to effectively interact with internal/external clients/vendors.
- Excellent analytical, assessment, planning, verbal and written communications skills.
- Soft skills and technical skills that contribute to client satisfaction.
A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer.
Additional Information
Category: Information Systems
Percentage of Travel: Up to 25%
Shift: First
Employment Type: Full-time
Posting End Date: 10/31/2022
Equal Opportunity Employer/Veterans/Disabled.
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
Legal Information | Site Utilities | Contacts | Sitemap
Copyright © 2020 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company .
Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
Nearest Major Market:
Savannah
Job Segment:
Help Desk, Information Technology, Technical Support, Computer Science, Aerospace, Technology, Aviation
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Updated March 14, 2024
Updated March 14, 2024